Terrace/patio

Reviews of Black Pearl Inn

3 out of 5
Black Pearl Inn
Barrio Joaquín Chamorro, San Juan del Sur, Rivas

Reviews

9.4

Exceptional

Rating 10 - Excellent. 62 out of 79 reviews" "
Rating 8 - Good. 12 out of 79 reviews" "
Rating 6 - Okay. 3 out of 79 reviews" "
Rating 4 - Poor. 1 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Saleh

Liked: Cleanliness, staff & service
I think having a basic plastic cutlery pcs in the room for someone to use when needed . Considering that the restaurant was not on the same premise In my case I had some fruit that I bought and just wanted to use to cut and eat
Stayed 1 night in May 2024

10/10 Excellent

Yessenia

Stayed 2 nights in Apr 2024
Response from Happy on May 3, 2024
Thank you for staying with us, we appreciate your business and your taking the time tonrate our hotel. Please come again soon!!!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Happy on Mar 30, 2024
Thank you for staying with us and your kind review! It was a pleasure having you and we are pleased you enjoyed our hotel. We look forward to your return. Happy Trails!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Happy on Mar 7, 2024
It was a pleasure having you in our hotel and thank you for your kind review. It’s people like you that appreciate our efforts and make life better! Happy trails and look forward to your return.

10/10 Excellent

Rayne

Traveled with group
Liked: Amenities
It was great! Thanks for having me!
Stayed 2 nights in Feb 2024
Response from Happy on Feb 24, 2024
It was a pleasure having you and wish you could have stayed longer. Please come again soon!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location just a block off the main beach road or the business center. Some nights the noise from the beach front bars was unbearable. One night until 4:30 AM. Probably heard this no matter where you stayed. Good thing I had noise canceling headphones. Pool was great and the included breakfast was fantastic! The facilities were clean and modern. This place is very new
Stayed 6 nights in Feb 2024
Response from Trying to make living on Feb 24, 2024
It is a Latin country and culture, as a guest in their country one could expect to encounter differences in cultures. What a pity the city chose to have a celebration during you long stay with us. I’ll take this up with the city fathers and let them know you were not happy about their celebration. The review about the HOTEL was nice, thank you for that! Unfortunately, those things in the city are out of our control!

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice view of the ocean and beach, very close walking distance to main core and beach, nice pool, hot water.
Stayed 3 nights in Feb 2024
Response from Iggy on Mar 7, 2024
Thank you !

8/10 Good

jo anne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, slightly off the strip so not super loud. Great pool, lots of seating, liked the small communal fridge on the patio (too bad not in the room). Free water refills. Nice restaurant to go to for the included breakfast. Did not see housekeeping once in 3 days, took out our own bathroom waste baskets and went to the lobby to exchange towels. Was more than we wanted to spend, but based on other comparables in town it had value with the pool and breakfast.
Stayed 3 nights in Jan 2024
Response from Black Pearl Inn on Mar 9, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our hotel's location, which offers a quieter atmosphere while still being conveniently close to the main attractions. Our pool area is indeed a favorite among guests, and we're glad you found it to be spacious with plenty of seating. We appreciate your feedback regarding the communal fridge on the patio and will certainly consider your suggestion for in-room amenities. Providing free water refills is part of our commitment to guest satisfaction, and we're glad you found it convenient. We apologize for the oversight regarding housekeeping during your stay and will address this with our team to ensure it doesn't happen again. Your feedback about managing bathroom waste baskets and towel exchanges will help us improve our services. We understand that our rates may be higher than some other options, but we're glad you found value in the amenities we offer, including the pool and breakfast. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 Excellent

Tomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! I had an executive suite with a kitchinette. The room was absolutely spotless and the riom equipment fantastic. Especially a proper fridge was a great advantage. If I ever come to San Juan del Sur again, I will definitelly book the same accommodation. 👍
Stayed 2 nights in Feb 2024
Response from Happy 😊 on Feb 5, 2024
We are happy you chose our hotel and it was our pleasure having you as a guest. The fact that you enjoyed your stay is very gratifying and is our aim. Thank you for taking the time to write your very kind review! It is appreciated and we look forward to your return!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe, pleasantly decorated,quiet with off street parking.
Stayed 1 night in Feb 2024
Response from Happy 😊 on Feb 4, 2024
Was a pleasure hosting you and look forward to your return! Thanks for your kind review and for choosing our hotel!

10/10 Excellent

BRADLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great place to stay and Henry was quick to respond when I had a small issue figuring out the hot water. Will def return.
Stayed 3 nights in Jan 2024
Response from Happy on Jan 29, 2024
It’s our pleasure having you in our hotel and sorry I didn’t get to see you this trip! NEXT TRIP!!!!!see you! Thanks for giving us the good review!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay at the Black Pearl. It is a short walk to the beach, and the center of town, but not right on the beach where it can get quite loud any time of the day or night. The bathroom was new and modern, and I enjoyed using the pool. Staff arranged for me to get a taxi to take me up to the top of the hill where the statue of Christ is located. It was a driver whom they trusted, and he was great,gave me a history of the site, and was reasonably priced. The entrance to the place has an imposing large metal gate, making it seem like entry and exit would be difficult but it isn’t. Ring the doorbell,, and the attendant Will explain the system. It’s very simple. I would definitely consider staying there again when I return to San Juan, Del Sur.
Stayed 3 nights in Jan 2024
Response from Happy on Jan 28, 2024
Thank you for staying with us, it was a pleasure having you and we hope you come again soon! Thank for your kind review!

8/10 Good

Binh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Forging Ahead on Jan 16, 2024
We appreciate your business, hope we can perform better and get 5/5. Sorry we did not measure up!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice and close to everything in town.
Stayed 1 night in Jan 2024
Response from Happy 😃 on Jan 11, 2024
Was our pleasure to serve you, we appreciate your business and hope to serve you again soon!!

10/10 Excellent

name

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality space, area had on site security
Stayed 7 nights in Dec 2023
Response from Happy 😃 on Jan 11, 2024
Having you as our guest was an honor, thank you for your business and kind review!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Happy 😃 on Dec 27, 2023
It was our pleasure having you stay in our hotel thank you for your business and your kind review! We look forward to your return!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, close to everything. Short walk to the beach, restaurants, and shopping, and an awesome ocean and sunset view from the lanai. Henry, the owner, is a great guy, and also owns The Iguana Bar, a mere 500 steps away, which is right on the beach and where you go for your included breakfast. Overall, I would say a great place that I would definitely stay at again.
Response from Happy 😃 on Dec 27, 2023
Was a true pleasure having you stay with us and I hope you come back soon! Glad that we met your expectations and we treasure your words and your business!!!!

10/10 Excellent

stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 😃 happy on Dec 10, 2023
Was our pleasure having you and we were happy that you chose our Hotel for you stay! Please come back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the bay with full sunset! Loved the very spacious terraces to watch the waves and the sunset. Property feels very safe, there is parking in the yard, you get a key to the gate to go in and out as you want. Two blocks from the beach (and far enough from the bar noise). Everything is very clean. Nice warm pool. Fast wifi - my speed tests showed 50 Mbps up and down. Very happy I picked this place for my stay.
Stayed 2 nights in Nov 2023
Response from Mr Happy on Nov 11, 2023
Thanks so much staying with us! It was a pleasure and certainly wish you safe travels and come back soon!!!!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place
Stayed 1 night in Oct 2023
Response from Hap on Nov 6, 2023
Thank you very much for staying with us, was our pleasure having you. Come back soon.

6/10 Okay

Gurmanjit

Traveled with partner
Liked: Cleanliness, staff & service
There was no hot water, and no soap provided for the second day
Stayed 2 nights in Oct 2023
Response from Not happy on Oct 30, 2023
Very disappointing review especially when the staff went to the room to clean and refresh and were told nothing was needed and all was well with the room! Now you give a stab in the back with false claims! Upon check out the room was inspected and the soap was in the soap holder and the hot water functioned perfectly. The hot water is a demand green system, if there is no demand there will be no hot water. Perhaps you didn’t turn the selector to hot!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice pool. Rooms are very big and contable
Stayed 1 night in Oct 2023
Response from Happy on Oct 20, 2023
Was so nice having you stay with us! Please come again and we will do our best to make you comfortable!

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Perplexed on Oct 8, 2023
Thank you for staying with us, thanks for the good review, don’t worry we paid for the lamp you broke in the room!

10/10 Excellent

Amara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Happy on Sep 21, 2023
Thank you so much for staying with us and allowing us to serve you. Please come again! Thank You

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property… Quiet and clean… Friendly staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was everything. It's now the place I got to in my head to relax. I think about the delicious food steps away. I think about the sparkling clean pool. I think about the extra hot water and the huge shower head. Oh and I think about the quality mattress and amazing pillows I enjoyed while gazing at the ocean through the open door. Literally felt like we were on top of the world. Private, safe and felt luxurious.
Stayed 1 night in Jul 2023
Response from Happy on Aug 8, 2023
Was indeed a pleasure having you as our guest, please come back soon and spend more time with us. It was our pleasure to serve you!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Happy on Jul 30, 2023
Was a pleasure having you and so happy you enjoyed your stay. We are looking forward to your next visit and wish you happy travels!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location just a minute walk to the hustle and bustle, but far enough away that it was very quiet. AC, hot water and wifi were all great, as was the pool. Great service- they worked with me to amend some details of my reservation, when they had no obligation to do so. Also amazing free breakfast options. So many choices and large portions. I will definitely stay here again.
Stayed 1 night in Jul 2023
Response from Happy on Jul 6, 2023
It was a pleasure to have you, we enjoyed serving you and sorry to see you go, please come again.

10/10 Excellent

John

I really enjoyed my stay at the Black Pearl Inn. The owner, Henry, was very nice and accommodating. The hotel itself was located close to the beach (maybe a two minute walk) and the bar area. I would definitely stay here again!
Stayed 1 night in May 2023
Response from Happy on May 20, 2023
Thank you for choosing our hotel it was a pleasure having you!

10/10 Excellent

Daina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is tucked off the main streets by 2 blocks so it felt more peaceful. The area was quiet and I slept very well. The staff were accommodating in all areas, especially important when my A/C didn't work in my first room. The rooms are spacious, modern and comfortable, plus you have a large outdoor space to sit and eat, watch the ocean, or work.
Stayed 2 nights in May 2023
Response from Happy on May 19, 2023
Thank you for staying with us and my apologies for not greeting you personally! Next time! Was a pleasure having you and thanks for understanding that the technology sometimes overloads the electrical grid. We have installed extra protection for the ac units and sometimes those don’t reset after a power surge. Thanks and come again.

10/10 Excellent

Greg

Stayed 2 nights in Apr 2023
Response from Happy on May 31, 2023
Thank you for staying with us and we look forward to seeing you again,

10/10 Excellent

Martijn, Guatemala

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near to all the action, but very quiet
Stayed 2 nights in Apr 2023
Response from Happy on May 2, 2023
Thank you so much for staying with us and look forward to your return, safe travels!

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean, comfortable, great location!
Henry and his staff are extremely welcoming, and went above and beyond to meet our needs of our stay. The entire property is very clean-from the entrance to the room/bathroom, to the pool. The breakfast was delicious and more than one would expect for a complimentary meal-with many choices and very filling. The view from our room was perfect! We also spent much time on the balcony visiting with our friends on the comfortable furniture. We slept very well, it was peaceful and quite. I highly recommend this place to anyone looking for a clean, welcoming and peaceful stay while at San Juan del Sur!
Stayed 1 night in Apr 2023
Response from Happy 😊 on Apr 15, 2023
Always a pleasure to have great people visit!!!! We hope you come back every visa run, we will be here with open arms! Sorry you didn’t stay longer and hurry back.

10/10 Excellent

Kyungwon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobed it
Bery clean, spacious room and bed. Loved it.
Stayed 1 night in Apr 2023
Response from Happy on Apr 7, 2023
Thank you for staying with us! It was a pleasure having you and hope to see you again soon.

10/10 Excellent

dennis

Stayed 1 night in Mar 2023
Response from Happy on Apr 1, 2023
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Nathaniel C

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The AC and the shower worked great. Massive king bed with a view of the ocean. Staff were able to provide a driver for a cost.
Stayed 3 nights in Mar 2023
Response from Happy on Mar 21, 2023
Thank you for staying with us, my apologies for not being there to attend to you personally! NEXT TIME

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small nice property. Quiet area. Close to the beach and access to restaurants. Nice tiling and in room and great shower.
Stayed 1 night in Feb 2023
Response from Happy on Mar 2, 2023
Thanks so much for staying with us, hope to see you again!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023
Response from Happy on Mar 18, 2023
Thank you was a pleasure having you as our guest, hope to see you again soon!

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner and staff very friendly. Entire property is extremely clean. Room was great and views from 2nd & 3rd balconies are amazing. Owner also has a restaurant and bar close by which is also very clean and food and service are very good. We definitely will stay here again.
Stayed 3 nights in Feb 2023
Response from 😃 happy on Feb 11, 2023
Was a pleasure having and we are very happy that you enjoyed your stay, people like you make it worth the extra effort! Hope to see you again soon!!!

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely big room that had good decor and an amazing view. The pool was amazing and super clean. The WiFi worked well throughout. Breakfast down at the beach was fine. The location was good, one block from the beach and near the town. There were a few issues with a new member of staff but the owner Henry was quick to respond and will I’m sure sort for future customers. The shower was a bit of an issue as ran very hot to cold to very hot. Overall we enjoyed our stay here and would recommend it.
Stayed 4 nights in Jan 2023
Response from Amused on Jan 24, 2023
The showers are eco friendly, on demand, hot water heaters, as I explained during check in, turn to full hot and adjust temp with cold water control! Often times people tend to forget, due to the fine accommodations surrounding them, that they are indeed, in a 3rd world country. We experience power outages, water outages, and difficulties in obtaining name brand appliances. Overall, we enjoyed having you stay!

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, love the location everything was very closed by.
Stayed 2 nights in Jan 2023
Response from Happy on Jan 23, 2023
Thank you for staying in our hotel it was our pleasure having you stay with us! Thank you

10/10 Excellent

Garnet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the owner and staff and there ability to relate and accommodate
Stayed 1 night in Jan 2023
Response from Happy on Jan 22, 2023
Thank you for your patronage we appreciate your business and hope you come back soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jan 2023
Response from Happy on Jan 17, 2023
Thanks

10/10 Excellent

RALPH

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spacious room conveniently located in central San Juan del Sur.
Stayed 2 nights in Jan 2023
Response from Happy on Jan 16, 2023
Thank you guys and hope to see you back soon, we’ll leave the light on!!!!

10/10 Excellent

Bemilda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noises
Response from Happy on Jan 7, 2023
Thank you for staying with us!!! Was our pleasure to have you in the hotel!!!

6/10 Okay

sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
beautiful room view, clean property, Internet unreliable, no door bolt- just knob door lock
Response from Amused on Jan 1, 2023
Thanks

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from this house was just beautiful, everything was just perfect
Stayed 2 nights in Dec 2022
Response from Happy on Dec 11, 2022
Thank you for staying with us and we hope you come back soon!!!!

10/10 Excellent

Kim

Stayed 2 nights in Nov 2022
Response from Happy on Nov 30, 2022
Was a pleasure to host you, hope you come again soon!!!! Thanks for staying with us!!!!!

10/10 Excellent

Sheila

Stayed 2 nights in Nov 2022

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Oct 2022
Response from Happy on Oct 5, 2022
Thanks for staying with us and hope to see you again soon! If you need anything in the future please contact us,