Beach/ocean view
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Reviews of Condado Vanderbilt Hotel

5 out of 5
Condado Vanderbilt Hotel
1055 Ashford Avenue, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 986 out of 1420 reviews" "
Rating 8 - Good. 206 out of 1420 reviews" "
Rating 6 - Okay. 124 out of 1420 reviews" "
Rating 4 - Poor. 52 out of 1420 reviews" "
Rating 2 - Terrible. 52 out of 1420 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle, Waterford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building. Staff was warm and friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Nasser

Liked: Amenities
The hotel is beautiful and staff are so amazing. The only issue I had was the bathroom for ocean view room is very small. Also, ocean view room has a small window and on the side of the room.
Stayed 6 nights in Apr 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but very expensive.
Stayed 5 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 5 nights in Apr 2024

10/10 Excellent

AJAY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class 5 star hotel, beautiful views from the bar, onsite restaurants and pools. Great rooms as well. Highly recommended.
Stayed 5 nights in Apr 2024

8/10 Good

Diana, East haven

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel staff were nice and concierge was super helpful. I would say the facilities were a little worn. Phone and closet were dusty in room, shower leaked outside area. However these are minor.
Stayed 4 nights in Apr 2024

6/10 Okay

Brayanth

Traveled with partner
Pool was closed a few days
Stayed 8 nights in Apr 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Rania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant and relaxing stay at the Condado Vanderbilt. The hotel staff was very professional and helpful and the location on the beach is just perfect. We will be back:)
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay at an awesome property
Stayed 3 nights in Mar 2024

6/10 Okay

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean the staff was nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My ocean view room had a great balcony. I enjoyed the multiple pools! It's a little pricey given what you get and the food and drinks on the resort are crazy expensive. As long as you know that going in, it's a great stay!
Stayed 3 nights in Apr 2024

6/10 Okay

Ira

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom toilet ran for several days before being fixed on the second attempt. The Ola Cafe was not good. I had to send back pancakes that were inedible. I tried a pick up order and they got it wrong, which required me to have to return and wait a second time for it. It’s a shame because it overlooked the ocean. The staff were incredibly pleasant and helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephen Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is wonderful at the Condado Vanderbilt
Stayed 4 nights in Apr 2024

6/10 Okay

Stephen

Traveled with partner
Liked: Amenities, property conditions & facilities
Property was amazing. Bellboys superb. A few issues with room, ie lock stopped working locked us out, house keeping missed us two days and phone was to be repaired cause it kept flashing. Never happened. Not the kind of room We thought we’d get. Resort fee a bit high.
Stayed 5 nights in Apr 2024

10/10 Excellent

nilloofar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with incredible staff. Highly recommend.
Stayed 6 nights in Apr 2024

10/10 Excellent

Colleen, Oak Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Property, pools, restaurants
Stayed 4 nights in Mar 2024

2/10 Terrible

Chelsea

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Guest services prefers the guests that are there for events. There are extra charges after you prepay for accommodations. If you open the windows, everything in the room will be wet. You have to ask for everything that is supposed to be included in your stay. There is no early check in. There are no airport shuttles. Overpriced food and property. The area is nice but the hotel is not worth paying for. Choose better and book directly so you can resolve issues.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lauren N, union

Traveled with family
Liked: Amenities
The property was great. The service was excellent. Our room service concierge Francisco was amazing and Gian from tour service concierge was amazing too. He was so nice and helpful.
Stayed 4 nights in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
1) Bathroom glass door was not functioning properly to the toilet area. Top of the door was interfered with the fixed portion of the glass. A technician must look into it and fix it. 2) Toilet was not flushing properly some of the times. It needs new flapper, chain and flush handle. 3) The list said that snack/ chocolate will be replenished every day and mentioned to enjoy them. However, most of the days chocolate was not provided and when asked, they said that they did not have it in their cart. 4) I was surprised with resort fees charged every day and they were not same all the days. The fees were too high for the services we have received.
Stayed 6 nights in Apr 2024

8/10 Good

adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly had a great time while staying at the Condado Vanderbilt. The best part of our trip was the impeccable service we received during our entire stay. Most specifically at the pool during the day. Michael and Luis were more than attentive to our needs and went way above and beyond to make sure we had everything we needed. The main pool was closed for repair which was upsetting at first but because of Michael and Luis it turned out to be completely fine. The food at the hotel is good but completely overpriced ($25 for a kid size plate of plain pasta and butter with a bit of grated cheese and bread) and very limited options (lunch and dinner menus are the same). But overall, it is definitely a very nice place to stay.
Stayed 5 nights in Apr 2024

10/10 Excellent

Allison

Liked: Cleanliness, property conditions & facilities

8/10 Good

Bryan Maxwell, Royal Oak

Liked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location make the Vanderbilt special. The views are gorgeous and the staff is so nice and respectful. Attention to detail is fabulous. Would highly recommend and hope to visit again!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Josh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff was amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Stan, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property.
Stayed 4 nights in Apr 2024

10/10 Excellent

agissely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved , loved , loved the Vanderbilt ! The staff so so nice . David one of the waiter at Ola was wonderful, already booking our next stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Adelious

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down a great relaxing stay..Will book there again on my next stay to P.R.
Stayed 4 nights in Apr 2024

10/10 Excellent

vc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time for a quick weekend vacation. Amazing property with views that made us not want to leave the pools. Our room probably need just a little update and maintenance, but nothing took away from our enjoyment. Highly recommend
Stayed 3 nights in Apr 2024

8/10 Good

melissa t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful time here. We loved our patio it was huge. We did a lot of exploring so we didn’t stay at the hotel a lot. I did feel like the pool area was a little small and definitely could have used some music. But it was beautiful. Overall a nice hotel. The maid service was very nice and pleasant. Overall a nice experience.
Stayed 4 nights in Apr 2024

4/10 Poor

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing was especial or unic about this property. Too expensive. My room, we had alot of problems with the toilet, and they never fixed right. Telephone never worked,
Stayed 4 nights in Apr 2024

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

roy

Stayed 4 nights in Mar 2024

10/10 Excellent

Sandro, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Tatsiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, hotel is luxury and comfortable. The room upgrade was provided for no additional fee. The room was the corner studio with two balconies. The only downside is daily cleaning wasn’t so good.
Stayed 6 nights in Mar 2024

10/10 Excellent

KEDARNATH, THE WOODLANDS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location/ staff were friendly and helpful Will plan to here again in the future
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Jalen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property definitely worth the price
Stayed 7 nights in Mar 2024

10/10 Excellent

Greg A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked here because of the location and the prestine property! But the staff is amazing here. Very friendly and eager to help and assist. Luis Alvarez is a leader in that department. Our flight was cancelled and we had to extend 3 days. Luis went out of his way to make sure we were taken care of and made the changes painless. Then thanked us for staying with them at the Vanderbilt. Plus making us laugh and smile when we could have been stressed out from our flight cancellation ordeal.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra, Rochester Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just beautiful. Our room was very comfortable. They had a nice variety of restaurants on-site for both the casual and upscale dining experience. The infinity pool overlooking the ocean was phenomenal. To top it off, the staff was friendly, helpful, and provided outstanding service.
Stayed 9 nights in Mar 2024

6/10 Okay

Young

Liked: Cleanliness, staff & service
Limited entertainment opportunities, especially for teenage kids; no water sports activities except for unprofessional kayaking and outdated paddleboard nearby; no referral for other water related activities such as jet skiing; no adult pools for swimming; no whirlpools near main (mediocre wading pool). No play area for children. No activity area for older kids. Too focused on business meetings. Hotel should invest in the next door property and develop a true resort facility with real pool for adults and enter into agreements with water activities center in close proximity to hotel Otherwise, boring!
Stayed 6 nights in Mar 2024

10/10 Excellent

Peter T

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view from both decks. Sunrise from our dining room deck felt like we were on a private deck on a Cruise ship. Our deck off the living room gave us ocean, pool, and sunsets. We were celebrating our 25th anniversary and our Butler went beyond expectations. Would definitely recommend staying here.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. All of the staff were so welcoming and helped us with everything.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brandon

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone. Wonderful staff and beautiful views. In hotel dining slightly expensive.
Stayed 4 nights in Mar 2024

10/10 Excellent

sandra, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fifth stay at the Condado Vanderbilt. I love the size of the property, in-facility dining options, but also close to a busy shopping and dining area. Staff are pleasant, helpful and always present to assist. I always feel safe, and enjoy the quietness. Highly recommend!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jisquianne, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully decorated and everything had a reason. The staff was very friendly and helpful. Plenty of things to do at the hotel with the constant entertainment. Would definitely stay here again. And the fact that it was on the water was a great plus
Stayed 2 nights in Mar 2024