Exterior

Reviews of La Quinta Inn & Suites by Wyndham San Francisco Airport N

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Francisco Airport N
20 Airport Blvd, South San Francisco, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 857 out of 1919 reviews" "
Rating 8 - Good. 514 out of 1919 reviews" "
Rating 6 - Okay. 219 out of 1919 reviews" "
Rating 4 - Poor. 163 out of 1919 reviews" "
Rating 2 - Terrible. 166 out of 1919 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicole Andrea

Traveled with partner
Liked: Staff & service, amenities
Breakfast in the morning was good and convenient, place was close to the airport which was great! Staff was very nice and check-in / check-out was fast:)
Stayed 4 nights in May 2024
Response from Hotel Manager on May 23, 2024
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our breakfast offerings and found our location near the airport convenient. Our team takes pride in providing excellent service, and we're delighted that you found them to be very nice. We're also glad that your check-in and check-out processes were fast and efficient. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Rita lady in the front desk she’s is amazing
Stayed 1 night in May 2024
Response from Hotel Manager on May 23, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that Rita made your experience memorable. We'll be sure to pass on your appreciation to her. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Maryanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. It is close to the airport. There is a Denny's restaurant on site. We have stayed here frequently at the beginning or ending of a trip.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 23, 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you find our hotel to be a great choice for your travels, especially with our convenient proximity to the airport. We're also pleased that you enjoy the convenience of having a Denny's restaurant on site. We look forward to welcoming you back on your future trips!Sincerely, Hotel Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 23, 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very close to highway so very easy commute. Although it had the train tracks close by we never heard the trains at all.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 21, 2024
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that our convenient location made your commute a breeze. It's wonderful to know that despite the proximity to the train tracks, you enjoyed a peaceful stay without any disturbance from passing trains. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

4/10 Poor

Jeffrey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID. I called the property in the morning before our flight to ask about the airport shuttle. Front desk replied to just call from airport. I called from airport, only to receive "please hold". This happened multiple times from the baggage claim to the hotel shuttle area. So we are waiting outside with international phones, on hold. No data plan to call Uber. The shuttle finally arrived after 45 minutes. Upon arrival, the woman at the front desk was apparently alone. It was clear from her dialogue with others before us that she was in over her head. She had 5 parties in the lobby including ours and a phone that was active. The property is split so you might need to cross some inactive train tracks to get to your building after checking in. There were vagrants loitering in this space. The back building does not have locking doors, so your room door is the sole barrier between you and the world. Our bathroom in the non-smoking room had very recently been smoked in. The shuttle was dead reliable upon departure in the morning, and breakfast was average with happy, active staff and a nice selection. The breakfast staff were working hard and kept a tidy (big) space, bringing my staff rating of inexcusable for the front desk, up to average. This hotel is a definite "pass" due to the lack of communication from the person on-duty and the poor security.
Stayed 1 night in May 2024
Response from Hotel Manager on May 21, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. We understand the importance of reliable communication, especially when it comes to airport shuttle services, and we regret that we fell short in this regard. Rest assured, we are reviewing our procedures to ensure smoother experiences for our guests in the future.We also appreciate your insights regarding security concerns and the condition of your room. Your comments have been shared with our team for immediate action and improvement.On a brighter note, we are glad to hear that you found our breakfast satisfactory and enjoyed the attentive service from our staff. We strive to provide a pleasant and comfortable stay for all our guests, and your feedback helps us in achieving that goal.We hope that you will give us another opportunity to exceed your expectations on your next visit to the area. Please feel free to reach out to us directly if there is anything further we can assist you with.Sincerely, Hotel Manager

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast!
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 21, 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying start to your day. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

4/10 Poor

Catherine

Stayed 1 night in Feb 2024
Response from Hotel Manager on May 21, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of expectations. We strive to provide exceptional service and accommodations to all our guests, and we regret that we didn't meet your standards on this occasion. Your comments are valuable to us, and we'll use them to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service we're known for.Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 18, 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 17, 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a great experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Kaitlyn

Liked: Staff & service
The pool area was pretty dirty. It was under construction when we stayed.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 15, 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the condition of our pool area during your stay. We understand the importance of providing a clean and enjoyable environment for our guests and regret that we fell short on this occasion. We appreciate your understanding during the construction period and hope that you will consider giving us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Connie

Traveled with group
I think it is ridiculous to charge $10 for parking! I did not have this charge 2 weeks ago when I stayed there, and in fact, have never paid for parking at a hotel!
Stayed 1 night in May 2024
Response from Hotel Manager on May 15, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking fee. We understand your concerns and will take them into consideration. Please note that parking fees can vary depending on factors such as location and amenities offered. We appreciate your understanding and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager

4/10 Poor

Kong

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 15, 2024
Dear Guest,Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations. If you could provide us with more details about your stay and any specific issues you encountered, we would greatly appreciate the opportunity to address them and improve our services for future guests. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

P Agnes

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picked up to and from airport
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Guest,Thank you for your perfect rating! We're pleased to hear that you enjoyed our airport shuttle service. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good however it is right by the train tracks and the hotel is split into 2 buildings
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Guest,Thank you for your review. We're pleased to hear that you found our hotel to be good overall. We apologize for any inconvenience caused by our proximity to the train tracks and the layout of our buildings. Your feedback is valuable, and we'll use it to improve our guests' experiences. If there's anything else we can do to make your next stay even better.Sincerely, Hotel Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large rooms! Super great breakfast with many choices!
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our beautiful large rooms and our super great breakfast with many choices. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, convenient. Tried to book parking but could not get straight answer so made other arrangements.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 11, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay comfortable and convenient. We apologize for any confusion regarding parking and appreciate your understanding. Your comments will be shared with our team to ensure better communication in the future. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager

10/10 Excellent

Missionary

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 9, 2024
Dear Guest,Thank you for your 5-star rating! We're delighted to see that you had a positive experience during your stay with us. If you have any specific feedback or suggestions for us, please feel free to share. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Partha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We were given room in a building at the back of the property which goes beyond a railway line. So in the dead of the night in very cold windy conditions we had to carry our luggage over a distance. They also blocked a very high deposit of $270 for a hotel booking worth $500, which they promised to release in a week hopefully.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 9, 2024
Dear Guest,Thank you for sharing your experience. We apologize for the inconvenience you faced with the room location and the deposit hold. We understand the challenges you encountered and will address these issues internally to ensure a smoother experience for our guests in the future. Please rest assured that the deposit hold will be released promptly. Your feedback is valuable to us, and we hope to have the opportunity to improve your impression of our hotel on any future visits.Sincerely, Hotel Manager

6/10 Okay

Julietta

Stayed 3 nights in Jan 2024
Response from Hotel Manager on May 9, 2024
Dear Guest,Thank you for your rating. We strive to provide the best experience possible for our guests. If there were any specific areas where we fell short during your stay, please feel free to share them with us so we can work on improving.Sincerely, Hotel Manager

10/10 Excellent

Vivek

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable place to stay and especially front desk associates are super friendly and very cooperative…
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a super comfortable stay with us and that our front desk associates were friendly and cooperative. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 6, 2024
Dear Guest,Thank you for your perfect rating and positive feedback. We're thrilled to hear that you had a great experience during your stay and that you plan to book with us again. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Property ok; staff do so; sent us to a room that was already occupied at 10 PM! Yikes!
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience of being directed to an occupied room, which is certainly not up to our standards. We'll address this issue with our staff to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Benjamin

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 22, 2024
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Connie

Traveled with group
Liked: Property conditions & facilities
Poor shower pressure; no hot water in sink in bathroom.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower pressure and the lack of hot water in the sink. We'll investigate these issues to ensure they are promptly addressed. Your input is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to SFO.
Stayed 1 night in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,Thank you for your excellent review! We're glad to hear that our location near SFO was convenient for you. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

saori, mckinleyville

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 21, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for not meeting your expectations. We would appreciate the opportunity to discuss your concerns further and work towards resolving them. Please reach out to our management team so we can address your issues and ensure a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to park a 2 car trailer and it was just what I needed . Close to the airport for friend to meet us at Hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We're glad to hear that our location met your needs and provided convenience for your travel plans. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. All the staff were friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay with us and that our staff were friendly and helpful. If you ever find yourself in the area again, we would be thrilled to welcome you back for another excellent experience.Sincerely, Hotel Manager

10/10 Excellent

Nicole Zatarain

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast and atmosphere!
Stayed 5 nights in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and the atmosphere at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ann, Carmichael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is always wonderful to me. The rooms are clean. They operate a reliable free airport shuttle. I appreciate the hot breakfasts with fruit, the welcome cookies and the snack bar.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear Ann,Thank you for your perfect rating and lovely feedback! We're delighted to hear that you consistently receive wonderful service from our staff and that you find our rooms clean. It's great to know that you appreciate our reliable free airport shuttle and enjoy our hot breakfasts, welcome cookies, and snack bar. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during your future stays!Sincerely, Hotel Manager

10/10 Excellent

Mary Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Mary Ellen,Thank you for your 5-star rating and for highlighting our friendly employees! We're thrilled that our team made your stay enjoyable. If there's anything else you loved about your experience or any areas where we can further enhance your next visit, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and good customer service.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Mustafa,Thank you for the perfect rating and positive feedback! We're delighted to hear that you enjoyed our hotel's proximity to the airport and received good customer service during your stay. Providing convenience and excellent service for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator makes a lot of the wrong noises. Parking lot would benefit from someone picking up the trash.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thank you for your feedback! We appreciate your comments about the elevator and the parking lot. Ensuring the safety and cleanliness of our facilities is important to us, and we'll address these issues promptly to improve our guests' experience. If there's anything else we can do to enhance your stay or address any concerns you may have, please don't hesitate to let us know. We value your input and hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Xuli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Xuli,Thank you for sharing your experience! We're glad to hear it was positive overall. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Walter

Liked: Cleanliness, staff & service
Had to cross RR tracks past homeless to get to other room. Our party was split between two buildings. In closer building we had to move twice due to bathroom maintenace issues. Staff was great: friendly and very helpful. We really appreciated the veteran parking.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Walter,Thank you for sharing your experience with us. We're glad to hear that you found our staff to be friendly and helpful, and we're pleased that you appreciated the veteran parking. However, we apologize for the inconvenience of having to cross railroad tracks and past homeless individuals to get to your room, as well as the maintenance issues you encountered in the closer building. We understand how frustrating these issues can be, and we'll work to address them promptly to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

6/10 Okay

Amy

Disliked: Property conditions & facilities
The elevator didn’t work. The ice machine was broken. Had to haul my stuff upstairs.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the elevator and the broken ice machine during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Niver

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you received great service during your stay. Providing excellent service to our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Charessa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 19, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We regret to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay so we can address any issues and improve our service. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Mustafa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to the airport
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you found our hotel convenient and close to the airport. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Edgardo, Chico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were in smell urine
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Guest,We apologize for the unpleasant experience you encountered during your stay. Your feedback regarding the smell in your room is concerning, and we will address this issue promptly with our housekeeping team to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoint!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're thrilled to hear that we have consistently met your expectations and never disappoint. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Patricia, Santa Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in la Quinta hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay at La Quinta hotel. Your satisfaction is our top priority, and we're delighted that you had a great experience. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Kim

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that I was given a room that was supposed to be non smoking, however, I smelled weed on the entire floor. I was very disappointed because I was traveling with a small child. We couldn’t stand the smell that we had to leave without sleeping in the room at all. The front desk lady that checked me wasn’t friendly. She probably had a bad day.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. It is unacceptable that you encountered issues with the room's cleanliness and the demeanor of our staff. Your feedback is concerning, and we will address these issues immediately to ensure they do not recur. We understand the importance of providing a comfortable environment for all our guests, and we regret that we failed to meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Timothy

Disliked: Staff & service, amenities, property conditions & facilities
The north building is over a set of train tracks and very close to an overpass that has homeless people living under it.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the proximity to the train tracks and overpass. Your feedback is important, and we will take it into consideration as we strive to improve our guests' experiences. If there's anything else we can do to make your stay more comfortable in the future, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😎
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Guest,Thank you for your review! We're glad to see that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where we could improve to earn that fifth star next time, please feel free to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.Sincerely, Hotel Manager

10/10 Excellent

marcio

Liked: Cleanliness, property conditions & facilities
easy access
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our hotel to have easy access. Your satisfaction is important to us, and we hope to welcome you back for another excellent stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Adalberto

Liked: Property conditions & facilities
You need more safety on back building and to far to go walking for kids to go breakfast or gymnastics
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,Thank you for your feedback and for staying with us. We appreciate your input regarding safety in the back building and the distance for children to access breakfast or the gym. We will take your comments into consideration as we continue to improve our facilities and services. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Harbhajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train and Motorway noise. Walk to next building
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by noise from the train and motorway. We understand the importance of a peaceful stay and regret any disturbance you experienced. Please know that we will review your comments internally to address any issues regarding noise and building accessibility. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager