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Reviews of Home2 Suites by Hilton San Francisco Airport North

3 out of 5
Home2 Suites by Hilton San Francisco Airport North
550 Gateway Blvd, South San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 892 reviews" "
Rating 8 - Good. 152 out of 892 reviews" "
Rating 6 - Okay. 73 out of 892 reviews" "
Rating 4 - Poor. 28 out of 892 reviews" "
Rating 2 - Terrible. 37 out of 892 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

may

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff member, clean and quiet area. Far from good eating area. Good breakfast choices Can improve their bedding’s and pillows. Too soft and old. Staff memeber were attentive and accommodating, response time is fast.
Stayed 3 nights in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
All great accept must drive to any restaurant to store since it is in a corporate area
Stayed 4 nights in May 2024
Response from Johana on May 22, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate for your feedback.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I’ve stayed at in the Bay Area.
Stayed 1 night in Apr 2024
Response from Johana on May 22, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate for your feedback.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Johana on May 22, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate for your feedback.

8/10 Good

Yongfeng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Home2 Suites on May 14, 2024
Thank you for choosing Home2 Suites for your stay. We hope to see you again soon.

10/10 Excellent

Fedir

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Home2 Suites on May 14, 2024
Thank you for staying with us at the Home2 Suites. We're glad you enjoyed your stay! Hope to see you again soon.

10/10 Excellent

ZHIFANG

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room so smelly
Stayed 3 nights in Apr 2024
Response from Home2 Suites on May 14, 2024
Thank you for staying with us at Home2 Suites. Can you please provide us with more information about your stay? We would greatly appreciate more feedback. Thank you.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included continental breakfast was a great convenience, offering a variety of options to start the day. Additionally, the presence of electric car charging ports made it easy for me to charge my EV rental right on the property. The onsite laundry room was another appreciated feature. Overall, highly recommend
Stayed 5 nights in Apr 2024
Response from Home2 Suites on May 11, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

4/10 Poor

Michael

Stayed 1 night in May 2024
Response from Home2 Suites on May 11, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback and would love to know more about your stay.

6/10 Okay

Johanna

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I booked this hotel for my birthday trip and unfortunately the room i was given had cockroaches in the kitchen area. I was disappointed of course, especially since I had stayed there before and never encountered this. I went back to the lobby and showed the receptionist a video of my findings and she was able to give me a new room. It was inconvenient for me because I had brought so much stuff that i needed to carry but im glad she was able to help in an efficient manner. It would have been nice to have been given a partial refund or even a slight discount.
Stayed 1 night in May 2024
Response from Crystal on May 7, 2024
Good evening, I am the one who swithed the room for you that day, i already refund the parking fee for you. Sorry for the inconvenience.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast has a great variety
Stayed 2 nights in May 2024
Response from Johana on May 6, 2024
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

2/10 Terrible

Takashi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room with buth tub. But this room doesn't have buth tub.
Stayed 1 night in May 2024
Response from Crystal on May 5, 2024
I am sorry for the inconvenience. Since we don't have any room available with the bathtub, so we assign the room which is without the bathtub for you. How about I waive the parking fee for you for the inconvenience?

10/10 Excellent

Camron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Home2 Suites on May 5, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback! We hope to see you again.

4/10 Poor

Rajdeep

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 4 nights in Apr 2024
Response from Home2 Suites on May 2, 2024
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

10/10 Excellent

Tommy, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the rooms had 2 beds with a pull out couch.
Stayed 1 night in Feb 2024
Response from Johana on Apr 29, 2024
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

10/10 Excellent

Christopher, Reno

Very clean I can recommend.
Stayed 2 nights in Apr 2024
Response from Johana on May 2, 2024
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

8/10 Good

robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Johana on Apr 24, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposed to have 2 queen sized beds, they were full sized beds
Stayed 2 nights in Apr 2024
Response from Home2 Suites on Apr 24, 2024
Thank you for staying with us at Home2 Suites. We will speak with our operations team about these issues so that we can better accommodate you in the future. We appreciate your feedback!

10/10 Excellent

Janice keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and clean
Stayed 1 night in Apr 2024
Response from Johana on May 3, 2024
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

8/10 Good

Daniel, Atlit

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, spacious rooms, decent breakfast, nice staff. I will not return for one reason - guest room windows cannot be opened and you cannot get fresh air in the room. The formaldehyde fumes from the new carpet and furniture are trapped inside.
Stayed 2 nights in Apr 2024
Response from Home2 Suites on Apr 19, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Jeramie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very decent for the price
Stayed 2 nights in Apr 2024
Response from Home2 Suites on Apr 14, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place away from the city, great staff and very clean
Stayed 2 nights in Apr 2024
Response from Home2 Suites on Apr 13, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

8/10 Good

Andy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had roaches
Stayed 1 night in Apr 2024
Response from Home2 Suites on Apr 9, 2024
Thank you for your stay.

10/10 Excellent

Paul

Liked: Amenities
Great breakfast!
Stayed 1 night in Apr 2024
Response from Johana on Apr 10, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

8/10 Good

Junta

Stayed 1 night in Apr 2024
Response from Johana on Apr 29, 2024
Thank you for choosing Home2 Suites by Hilton. We appreciate for your feedback.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the stay. Only negative was the car stolen from the lot (thankfully not ours!) could happen anywhere though, and signs EVERYWHERE in SF advising to keep valuables out of sight and car locked. Breakfast was tasty, staff friendly. Easily accessible. Not within walking distance to anything but embassy suite for dinner, though that was excellent.
Stayed 3 nights in Apr 2024
Response from Johana on Apr 8, 2024
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

8/10 Good

Yi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is $25.00 plus tax; There’s no airport shuttle service. Kitchen is not a cooking kitchen, just washing and microwave; refrigerator is noisy.
Stayed 3 nights in Mar 2024
Response from Home2 Suites on Apr 7, 2024
Thank you for staying with us at Home2 Suites. We will speak with our operations team about these issues so that we can better accommodate you in the future. We appreciate your feedback!

10/10 Excellent

Nolasco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean. Coffee & tea at the lounge area is 24/7. Staff are helpful & friendly
Stayed 2 nights in Apr 2024
Response from Home2 Suites on Apr 6, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

8/10 Good

Christopher

Stayed 1 night in Apr 2024
Response from Johana on Apr 25, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate for your feedback!

10/10 Excellent

Danny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good stay. Room was clean and beds were comfortable. Free breakfast had good options and the lady at the breakfast counter was super friendly and helpful
Stayed 2 nights in Mar 2024
Response from Johana on Apr 5, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
The man that checked us in was rude. Would never stay there again due to him.
Stayed 3 nights in Mar 2024
Response from Johana on Apr 5, 2024
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

10/10 Excellent

WAI, Garden City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and good location to places around south SF
Stayed 1 night in Apr 2024
Response from Johana on Apr 5, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

10/10 Excellent

jazleen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were all friendly. Check in and out was fast and easy. Room was clean and had everything you need
Stayed 2 nights in Mar 2024
Response from Johana on Apr 3, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from Johana on Apr 3, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

6/10 Okay

Scott

Stayed 3 nights in Mar 2024
Response from Home2 Suites on Apr 21, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Rose Marie

Stayed 3 nights in Mar 2024
Response from Home2 Suites on Apr 21, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so clean!
Stayed 2 nights in Mar 2024
Response from Johana on Apr 3, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback

10/10 Excellent

Thu

Stayed 2 nights in Mar 2024
Response from Home2 Suites on Apr 21, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

6/10 Okay

Bonsai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking fee is exorbitant considering it is an open parking.
Stayed 3 nights in Mar 2024
Response from Johana on Apr 3, 2024
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

8/10 Good

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing i didnt like was the Parking fee, even though there were plenty of signs in the parking lot letting customers know that the Hotel would not be responsible for theft or damage. what is the parking fee for then? everything alse was great, the service, breakfast, the rooms.
Stayed 3 nights in Mar 2024
Response from Johana on Apr 3, 2024
Thank you for choosing Home2 Suites for your stay. We apologize for all the inconvenience. We will share your feedback to our operations team. We will make sure to improve our services in the future. We appreciate your feedback.

10/10 Excellent

XU

Stayed 2 nights in Mar 2024
Response from Johana on Apr 17, 2024
Thank you for choosing Home 2 Suites by Hilton for your stay. We appreciate your feedback!

10/10 Excellent

ARJUN KUMAR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 2 nights in Mar 2024
Response from Home2 Suites on Mar 29, 2024
Thank you for choosing Home2 Suites for your stay. We appreciate your feedback.

10/10 Excellent

Mary Anne

Liked: Amenities
clean
Stayed 1 night in Mar 2024
Response from Home2 Suites on Mar 27, 2024
Thank you for choosing Home2 Suites by Hilton for your stay.We appreciate for your feedback.

10/10 Excellent

Tawnya

Stayed 2 nights in Dec 2023
Response from Johana on Apr 16, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

8/10 Good

Laura, San Jose

Stayed 1 night in Mar 2024
Response from Home2 Suites on Apr 14, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!

10/10 Excellent

Poinsettia

Traveled with family and small children, Traveled with family
modern
Stayed 1 night in Mar 2024
Response from Home2 Suites on Mar 26, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

6/10 Okay

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and smelled fresh all around. Parking was pretty scarce, specially handicap parking spots . Breakfast buffet was very poor . The lines were long and there were not many choices. They served your plate and the only two options for the main breakfast was a pre made omelette and sausage links . They would only serve one small serving of omelette and two small sausage links. One of the worst breakfast buffets I’ve been to from all the different hotels I’ve stayed at .
Stayed 2 nights in Mar 2024
Response from Home2 Suites on Mar 26, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, 7 minutes from the airport, close to highways, close to shopping. Clean building, clean room.
Stayed 3 nights in Mar 2024
Response from Home2 Suites on Mar 26, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

10/10 Excellent

Samjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Home2 Suites on Mar 26, 2024
Thank you for choosing Home2 Suites by Hilton for your stay. We appreciate your feedback.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with space for our family.
Stayed 1 night in Mar 2024
Response from Home2 Suites on Mar 24, 2024
Thank you for staying with us at Home2 Suites. We appreciate your feedback!