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Reviews of Handlery Union Square Hotel

3.5 out of 5
Handlery Union Square Hotel
351 Geary St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1076 out of 1896 reviews" "
Rating 8 - Good. 531 out of 1896 reviews" "
Rating 6 - Okay. 187 out of 1896 reviews" "
Rating 4 - Poor. 64 out of 1896 reviews" "
Rating 2 - Terrible. 38 out of 1896 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente 👍
Stayed 1 night in May 2024

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice just a bunch of scaffolding around the entrance but would definitely stay again
Stayed 1 night in May 2024

10/10 Excellent

Peter

Liked: Property conditions & facilities
Location, rooms, value, quiet, space, comfortable all of the above! Very happy! Thanks
Stayed 1 night in May 2024

10/10 Excellent

MARETES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff shows excellent service ⭐️⭐️⭐️⭐️⭐️ That made this hotel great. Rooms are well cleaned.
Stayed 2 nights in May 2024

8/10 Good

Larry, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
The Handlrey is a very good moderately priced older hotel conveniently located in the heart of the Union Square district. I had a queen bed room that was spacious for an older hotel. The bed was comfortable and the bathroom was spotless. I also appreciated that the window opened. The staff were unfailingly polite and helpful. Definitely recommended.
Stayed 3 nights in May 2024

10/10 Excellent

Daniel, Mississauga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well-located and extremely convenient for access to both Union Square as well as Powell Station for both Muni and BART options, including to the Airport.
Stayed 5 nights in May 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 4 nights in May 2024

10/10 Excellent

Manabu, Astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was well located. Room was dated but comfortable.
Stayed 3 nights in May 2024

8/10 Good

John A.

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Blessing

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Front office Dept. on May 21, 2024
Good afternoon,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Savior

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the blacony
Stayed 1 night in Mar 2024
Response from Front office Dept. on May 20, 2024
Good morningThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

CLAIRE MARGARET

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024
Response from Front office Dept. on May 19, 2024
Good afternoon Ms. Claire,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

jocelyn

Stayed 2 nights in May 2024
Response from Front office Dept. on May 20, 2024
Good morningThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Daredan

Traveled with group
Good location. The rooms could’ve been more updated. The carpet was old and the room was musty.
Stayed 2 nights in May 2024
Response from Front office Dept. on May 19, 2024
Good morning Daredan,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

DARIN

Great staff. Front desk check-in was very helpful. His name started with M… Mark? Excellent hospitality professional- surprisingly helpful.
Stayed 2 nights in May 2024
Response from Front office Dept. on May 18, 2024
Good morning Darin,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Courtnay-Jane

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front office Dept. on May 18, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Philip Venard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Front office Dept. on May 15, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

4/10 Poor

Maritza

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel has a good location. However, the room smell is terrible, the pillows smelled like sweat and the ventilation is poor.
Stayed 2 nights in May 2024
Response from Front office Dept. on May 15, 2024
Good morning Ms. Maritza,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Housekeeping and Engineering departments to check on both concern you raised up. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Handlery. The staff were efficient, and friendly. We enjoyed our room and the location was great. We’ll be back.
Stayed 2 nights in May 2024
Response from Front office Dept. on May 15, 2024
Good morning Mr. Steven,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

2/10 Terrible

Natalya

Business traveler
Disliked: Property conditions & facilities
It was one of the worst hotels I have ever stayed in; there was no heater, extra blankets, and hot water for a day. The rooms need to be updated. I felt like I was transported to the past, but not in a good way. The shower was tiny. The only decent thing about this place was the front desk people.
Stayed 5 nights in May 2024
Response from Front office Dept. on May 11, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our housekeeping and engineering department to check on the concern you mentioned.. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from David on May 12, 2024
Good morning Elisabeth,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early was a live saver. Staff was great and nice my room was nice and organized. While everything was a little hilly, it’s around everything you would want.
Stayed 1 night in Apr 2024
Response from David on May 10, 2024
Good morning Sam, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on May 10, 2024
Good morning Sarah,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

james

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I did not know parking was 65 bucks a night. Also they are doing renovations so it made it harder to find. It’s a cute older hotel looks like an old apartment building it is a 20 min walk to oracle park
Response from Front office Dept. on May 6, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Handlery, Union Square. The room was clean and comfortable and the hotel well situated, just a half block away from Union Square itself. Staff were friendly and helpful. Would stay again.
Stayed 6 nights in Apr 2024
Response from Front office Dept. on May 6, 2024
Good morning AlanaThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Roderick

Traveled with family
Parking fee too expensive… And it did not say when i made a reservation there’s a construction
Stayed 1 night in Apr 2024
Response from Front office Dept. on May 6, 2024
Thank you for staying with us and for leaving us a post stay review. Feedback like yours will help us cater to our guests. Private parking in down town SF can be quite expensive. Next time you are in town please reach out to us and inquire about our "Park and Stay Package". This package includes parking into your rate at a reduced price. We hope to see you in the future, if you have any questions or concerns please do not hesitate to reach out.

6/10 Okay

Rakhee

Business traveler
Disliked: Amenities, property conditions & facilities
There is definitely an issue with the aircon. The pool was small and the rooms were average. Not great not bad just ok.
Stayed 2 nights in May 2024
Response from Front office Dept. on May 6, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Oscar Solorzano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it has a very good location to visit many places around, and is next to Union square plaza
Stayed 2 nights in May 2024
Response from Front office Dept. on May 5, 2024
Good morning Mr.OscarThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Nathnael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service
Stayed 1 night in May 2024
Response from Front office Dept. on May 4, 2024
Good morning__________Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Johnathan

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Horrible service an not really any space in the rooms
Stayed 1 night in May 2024
Response from Front office Dept. on May 4, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We would like to apologized for any inconviniece you had during your stay and we also appreciate the feedback which will help us improve our service.Hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities
Not worth the money. Rooms are big with big beds, but that’s the extent of the niceness. This hotel really is ok, but it is NOT worth the money. Over $1k for 4 nights. Also, parking is an additional $65 a NIGHT, which is crazy. They also charge extra for Wi-Fi but say “it’s included.” With the money spent, likely could have stayed in a nicer area and in a nicer hotel. I’d look elsewhere.
Stayed 4 nights in Apr 2024
Response from Front office Dept. on May 1, 2024
Thank you for staying with us and for leaving us a post stay review. Feedback like yours will help us cater to our guests. Private parking in down town SF can be quite expensive. Next time you are in town please reach out to us and inquire about our "Park and Stay Package". This package includes parking into your rate at a reduced price. We hope to see you in the future, if you have any questions or concerns please do not hesitate to reach out.

8/10 Good

Carlotta

Stayed 5 nights in Apr 2024
Response from Front office Dept. on May 20, 2024
Good morningThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, lovely courtyard and pool. A little dated but nice.
Stayed 2 nights in Apr 2024
Response from Front office Dept. on May 4, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Autumn Skye

Traveled with group
A/C wasn’t working, view was not as described and although I had previously had a good stay, this stay was just alright.
Stayed 1 night in Apr 2024
Response from Front office Dept. on May 2, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Engineering department to check On Our A/C. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

10/10 Excellent

Ashia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front office Dept. on May 1, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front office Dept. on May 2, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Amy

Business traveler
Liked: Cleanliness, amenities
AC didn’t really cool. I asked them to look at it and they gave me a fan, which worked, but AC still wasn't cooling. Awesome location. Taxis always available immediately.
Stayed 4 nights in Apr 2024
Response from Casey on Apr 28, 2024
Good morning AmyThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Can

It was ok not the best for the price
Stayed 3 nights in Apr 2024
Response from Front office Dept. on Apr 27, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from Front office Dept. on May 18, 2024
Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

2/10 Terrible

John

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pay enough to stay here and they charge almost $100 a night for parking! The rooms were just mediocre. Better places in the area to stay at. Next time I will choose a different location.
Stayed 2 nights in Apr 2024
Response from Front office Dept. on Apr 24, 2024
Thank you for staying with us and for leaving us a post stay review. Feedback like yours will help us cater to our guests. Private parking in down town SF can be quite expensive. Next time you are in town please reach out to us and inquire about our "Park and Stay Package". This package includes parking into your rate at a reduced price. We hope to see you in the future, if you have any questions or concerns please do not hesitate to reach out.

10/10 Excellent

Suleman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and service.
Stayed 1 night in Apr 2024
Response from Casey on Apr 22, 2024
Good morning Suleman, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was broken in our room the front desk was able to send up a fan which was nice but the fan was extremely dusty
Stayed 2 nights in Feb 2024
Response from Front office Dept. on Apr 21, 2024
Good morning Jesus,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us. I have made note of the issues you experienced during your stay and I will be following up with all necessary departments. I will be following up with our Engineering and Housekeeping department to check A/C concern and the Fan. We never want any of our guests to experience disruptions when staying with us, so please accept our apologies for the inconvenience. Thank you again for you feedback and I hope this experience will not preclude you from staying with us again.

6/10 Okay

LAVINDA

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Casey on Apr 22, 2024
Good morning LavindaThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Loretto

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
.
Stayed 1 night in Apr 2024
Response from Casey on Apr 22, 2024
Good morning Loretto, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Janine

Stayed 1 night in Apr 2024
Response from David on May 10, 2024
Good morning Janine,Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Dail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like climbing stairs to get to our room. we liked the staff abd how helpful they all were.
Stayed 7 nights in Apr 2024
Response from Casey on Apr 20, 2024
Good morning Dail, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

6/10 Okay

Alvina

Stayed 1 night in Apr 2024
Response from Front office Dept. on May 8, 2024
Good morning Ms. AlvinaThank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy.

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was great, but I would try to find somewhere nicer to stay in the future.
Stayed 2 nights in Apr 2024
Response from Casey on Apr 16, 2024
Good morning Janet, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy. If there is anything our staff can do to help improve your stay next time please let us know, thank you.

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent customer service.
Stayed 1 night in Apr 2024
Response from Casey on Apr 16, 2024
Good morning German, Thank you for leaving us a post stay review, and more importantly, thank you for staying with us! We’re glad to see you enjoyed your stay and hope to see you again in the future. Until then, stay safe and healthy. I hope that you enjoy our city of San Francisco.