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Reviews of Cow Hollow Inn & Suites

2 out of 5
Cow Hollow Inn & Suites
2190 Lombard Street, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 788 out of 1523 reviews" "
Rating 8 - Good. 531 out of 1523 reviews" "
Rating 6 - Okay. 118 out of 1523 reviews" "
Rating 4 - Poor. 44 out of 1523 reviews" "
Rating 2 - Terrible. 42 out of 1523 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Holly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The wallpaper on the walls in the hallway were old and worn, the carpet was dirty, the room smelled musty, the furniture was from the 70’s 80’s. Sat on the beds and they rocked like the legs were going to fall off. Everytime someone flushed their toilet the whole floor heard it. Not sure why this property has a 7.8? Just our experience.
Stayed 1 night in May 2024

10/10 Excellent

tim

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Eloina, San Marcos

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Eloina, San Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at cow hollow. We love the location and how easy it is to walk around. We feel very safe walking around this area of SF.
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Rooms were clean.
Stayed 1 night in May 2024

8/10 Good

Betty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

William

Disliked: Cleanliness, property conditions & facilities
Good hotel with a good location right next to the shopping/restaurant district of Chestnut Street. Prices very wildly from $90 a night to $260 a night. Well worth $90 a night but not worth $260 a night. They have free parking, which is very nice to offer.
Stayed 1 night in Mar 2024

6/10 Okay

Carolyn

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
Hotel had to upgrade our room to accommodate a roll away and charged me almost 1/2 of what I already paid. They could no not put a rollaway into our current room. Not happy!
Stayed 4 nights in May 2024

4/10 Poor

Kristin

Traveled with group
Disliked: Staff & service, property conditions & facilities
I have stayed here often on for 10 years and I’ve never had a bad experience however, this last time was completely different. Hotel appears under new management. Scattered and not very helpful. Homeless person being housed down the hall. Smoking in other rooms. Overall, the worst experience I’ve ever had here.
Stayed 2 nights in Feb 2024

8/10 Good

Gloriann

Liked: Cleanliness, staff & service
Customer Service was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nikola, Carson City

Liked: Cleanliness, staff & service, property conditions & facilities
Great area!
Stayed 1 night in Apr 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Cow Hollow for 5 nights to attend an event at The Palace of Fine Arts. Staff were very pleasant and accommodating. Our room was very clean but a bit dated. Many dining choices within walking distance.
Stayed 5 nights in Apr 2024

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We'd stay here again in a heartbeat!
Stayed 2 nights in Apr 2024

8/10 Good

Lori, Willits

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know its not the property's fault but our room was on the main street right by a traffic light and was hard to sleep with all the noisy cars and people outside all night. The hotel needs more rooms with double queen beds instead of full beds. Not comfortable for two people to share a full bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda, Cortlandt Manor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here for the past 20 years for the location and parking. The neighborhood is great and filled with shops and restaurants. The rooms are dated but they started renovations. Absolutely, my first choice when I travel to San Francisco.
Stayed 1 night in Apr 2024

8/10 Good

Lee

Stayed 1 night in Apr 2024

10/10 Excellent

Huoy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the facility was very clean. Check in staff attentive and friendly. Didn’t like that breakfast was included in the stay
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth, Orlando

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. We love the cleanliness and the free parking. Also wonderful staff at the check in counter. Very helpful, efficient and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Vincent, San Bruno

Stayed 2 nights in Apr 2024

8/10 Good

Tomoko

Traveled with family
Liked: Cleanliness, staff & service
Overall it was pleasant stay. The desk in the room was perfect for working for me.
Stayed 2 nights in Mar 2024

10/10 Excellent

diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

8/10 Good

Tonya M

Traveled with partner
Liked: Cleanliness, staff & service
We always love staying at this hotel. It's in the area we want to be. Free parking, no resort fees which are ridiculous in san Francisco. The hotel itself is older, nothing fancy, no amenities per say. It's clean, and convenient. The staff is friendly and secure parking.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, parking, dining choices.
Stayed 1 night in Apr 2024

8/10 Good

Joshua

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was convenient, property seemed pretty clean
Stayed 3 nights in Apr 2024

4/10 Poor

Edwin

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very loud room booked through Expedia
Stayed 1 night in Apr 2024

6/10 Okay

Hilary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Depends on which room you get because sometimes it’s very loud with the traffic early in the morning because they’re on such a main thoroughfare but other than that it’s a nice place to stay and the staff is always very attentive.
Stayed 3 nights in Mar 2024

8/10 Good

Emery, La Center

Stayed 2 nights in Mar 2024

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is near shopping and places to eat. The hotel is on a couple of busy streets. We could hear everything going on outside (e.g., people walking, cars, etc.) so so noisy, it was hard to sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you can’t beat it furniture a little Outdated but it was clean inside free parking unheard of there but they have it will be staying there everytime now
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quaint quiet hotel with dining options near by.
Stayed 1 night in Feb 2024

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 1 night in Mar 2024

6/10 Okay

Brenda

Traveled with family
Liked: Cleanliness, staff & service
Location was great! A bit out dated room. Very flimsy pillows, window sills were damaged and single pane windows you can hear everything. The staff were courteous and polite. I felt safe to leave my car in their parking lot.
Stayed 1 night in Mar 2024

8/10 Good

Khyati

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Roxy, Hidden Valley Lake

Liked: Cleanliness, staff & service
The room is clean. The elevator seems very old.
Stayed 1 night in Mar 2024

10/10 Excellent

hollis, port richey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good area with restaurants and shops easy to walk to
Stayed 1 night in Mar 2024

6/10 Okay

Marla

Business traveler
Liked: Staff & service, property conditions & facilities
service and staff were great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rudolf, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
I have used this place for years and it’s been great
Stayed 3 nights in Mar 2024

8/10 Good

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lot's of value for the price point
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Petty good!
Stayed 1 night in Mar 2024

10/10 Excellent

Therese, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and comfortable. The view was of a roof top but if I craned my neck I could see the top of the Golden Gate Bridge. Staff was friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, free parking
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jeff

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

LEONARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

karen

Traveled with partner
Liked: Cleanliness
Loved the location but nothing special about our room. And our window had a view of a wall. Overall experience in this hotel was just ok.
Stayed 2 nights in Feb 2024