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Rating 10 - Excellent. 1318 out of 1866 reviews" "
Help full as for checking in earlier with no extra charge
And all the staff were delightful
Thank to Iris for taking care of change of room due to my booking mistake
sasan
Stayed 4 nights in May 2024
Response from Shirley on May 26, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
This was a great place to stay in the Union Square San Francisco area. The hotel is across from the St. Francis and there are many restaurants and shops close by.
Maria
Stayed 2 nights in May 2024
Response from Shirley on May 25, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
6/10 Okay
Hugh
Traveled with family
May 23, 2024
Disliked: Property conditions & facilities
The location was very good. However, the floor in the room was dirty and looked out to outside. The room was warm and the ceiling fan did nit work
Hugh
Stayed 2 nights in May 2024
Response from Shirley on May 23, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. Thank you for informing us about the floor and ceiling fan. We will let our Housekeeping and Maintenance department know. We hope to see you again.
A fantastic place to stay. Within walking distance of union square and easy access to cable cars. Staff was friendly and more than willing to answer all my questions. Personal touches included cookies, and popcorn at night. Many pillow options available. I would definitely stay here again.
Erin Marie
Stayed 4 nights in May 2024
Response from Shirley on May 22, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
One of the best hotel experiences we've had in a long while. The hotel location can't be beat!
Walking distance to restaurants and Union Square if that is your jam. The room is cozy and has a pillow menu!
But what really made the experience AMAZING is the great Ms.Alicia of the Clippers Bar located at the lobby of the hotel. She is a firecracker from 4 to 10! She brings so much warmth and happiness to the people that hang around at the bar. Highly recommend!!!
Macy
Stayed 3 nights in May 2024
Response from Shirley on May 21, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
10/10 Excellent
carmen
May 19, 2024
carmen
Stayed 1 night in May 2024
Response from Shirley on May 21, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
We’ve been staying at the Chancellor for every SF stay over 20 years. Always a treat to be central and walkable close to the things we want to do. Harris is there to help you with anything you need.
Christopher
Stayed 3 nights in May 2024
Response from Shirley on May 21, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Perfect location to stay in San Francisco . Cable cars right outside the door that take you to Fisherman’s Wharf, easy walk to Chinatown and down to Ferry Market. Accommodating and friendly staff. The rooms are comfortable but warm (no ac). Large ceiling fan and the window opens. Lots of restaurants and diners close by. Great stay!
Ruth
Stayed 2 nights in May 2024
Response from Shirley on May 16, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
The ceiling fan in the room didn't work but I did not bring it to their attention since there was a desk fan in the room. So they must knew there was an issue. The tub did backup once I unplugged the sink. That wasn't a nice site but I got over it. All else was perfect as always. I'll return next year if I attend the RSA conference. Big THANK YOU to the staff for making my week enjoyable.
Chante
Stayed 5 nights in May 2024
Response from Shirley on May 15, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.Thank you for letting us know about the fan and the tub. We will look into it.
The hotel is in great condition and clean. The staff was very helpful and friendly. Alicia bartends in the evening and she was wonderful! She makes an effort to get to know you and offers great recommendations of places to see and places to eat. Overall this hotel is in a great location, a walk away from union square shopping.
Eunice
Stayed 1 night in May 2024
Response from Shirley on May 15, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
It was a great hotel! They had a bar and everyday fresh cookies in the lobby! It was right in the middle of San Francisco shops so we were able to walk to almost everything.
Lilyanna
Stayed 3 nights in May 2024
Response from Shirley on May 14, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Charming and beautiful. Yes it’s a historic building and it’s small and sometimes things look dated but by far it’s been one of the cleanest and comfortable hotels I’ve ever stayed in. The staff was amazing and the location is perfect. A true urban gem for those looking to take in a real and raw experience of San Francisco in a safe and clean environment
Kylee
Stayed 3 nights in May 2024
Response from Shirley on May 11, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
6/10 Okay
STEVEN
Traveled with partner
May 10, 2024
Liked: Cleanliness, staff & service
Very very small rooms with no air conditioning.
STEVEN
Stayed 1 night in May 2024
Response from Shirley on May 11, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
8/10 Good
Patricia
Traveled with family
May 8, 2024
Liked: Cleanliness, staff & service, amenities
Very convenient to shops and restaurants
Patricia
Stayed 2 nights in May 2024
Response from Shirley on May 11, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
10/10 Excellent
Martin
May 6, 2024
Martin
Stayed 1 night in May 2024
Response from Shirley on May 26, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
I like the feel of this property. The staff is lovely and I feel at home here. They have a small bar and I love gathering there before dinner in the evening. The bartender is fab, very personable. This was not our first time at the Chancellor, and it will not be our last time.
Jennifer
Stayed 1 night in Apr 2024
Response from Shirley on May 7, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
It was easy to get to Masonic Center from location
Ramon
Stayed 1 night in Apr 2024
Response from Myra on May 2, 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs. We hope to have the opportunity to welcome you back soon.
Chancellor Hotel is conveniently located next to Union Square, so it was easy to get around the city as a tourist. Hotel had all the quaint charms of wing in a historic building, with modern amenities. Service and maintenance were also fantastic. For what it’s worth too, their bar had great cocktails!
Katherine
Stayed 2 nights in Apr 2024
Response from Shirley on May 1, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Hotel is in a great location, good restaurants, and shopping outside the front door. Trolly right outside the door. Fresh cookies, coffee, water available all the time, staff was great, it’s an old classic hotel that is very clean and well kept. I would stay there again for sure!
Jill
Stayed 4 nights in Apr 2024
Response from Shirley on Apr 29, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
10/10 Excellent
angel
Apr 29, 2024
angel
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 30, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
The location was perfect! It was walkable to many places, and if an Uber had to be taken, unless going to the airport, Ubers were between $7-12 due to location!!
Amanda
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 29, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.ShirleyReservations Department
Convenient location. Love the cookies and apples available throughout the day, not to mention their happy hour offerings.
Do take note that they don’t have air conditioning in the rooms.
SHIRLEY
Stayed 3 nights in Apr 2024
Response from Shirley on Apr 28, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
The staff bellboy in evening and morning were great always available to help any way. The day we checked out we were able to leave our luggage and bell boy got us umbrellas as it was raining. Parking was the lowest I shopped around and my car was safe. Transportation the streetcar stops right I front need I say more. Though San Francisco has a homeless issue (who doesn’t) I felt safe in the evening as I did not see homeless on the street hotel was on. Easy to get to public transportation it was the best experience I will definitely be staying here again next time I come to San Francisco. The beds were comfortable loves the antique bathroom heads up if you have nobility issues as if there’s a shower as the tub is tall. Highly highly recommend.
Irene
Stayed 2 nights in Apr 2024
Response from Myra on Apr 26, 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you found our location convenient and we are also glad to hear that the staff provided helpful and friendly service. We hope to welcome you back soon!
The location is amazing. The staff is lovely, thoughtful, and helpful. They go out of their way to make sure you are comfortable. The rooms are spotless and lovely. Absolutely loved the hotel and would stay again when I return.
Asli
Stayed 1 night in Apr 2024
Response from Shirley on Apr 27, 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Nice touch having drinks available in lobby. Great location. Very comfortable beds and great cleaning staff
Siobhan
Stayed 5 nights in Apr 2024
Response from Myra on Apr 25, 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you found our location convenient and that our hotel's cleanliness exceeded your expectations. We hope to welcome you back soon!