Exterior

Reviews of Margaritaville Hotel San Diego Gaslamp Quarter

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 239 out of 342 reviews" "
Rating 8 - Good. 55 out of 342 reviews" "
Rating 6 - Okay. 23 out of 342 reviews" "
Rating 4 - Poor. 10 out of 342 reviews" "
Rating 2 - Terrible. 15 out of 342 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent time great staff !!
Stayed 3 nights in May 2024
Response from General Manager on May 20, 2024
Hello David,Thank you for taking the time to share your thoughts. We are glad that we earned a perfect rating thanks to our fantastic team and your time with us. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Fins up,Jim HollisterGeneral Manager

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
maid was not very good, didn't refill tissues, coffee pods, toilet paper, porch was never cleaned at all,
Stayed 7 nights in May 2024
Response from General Manager on May 20, 2024
Hello Donald,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any concerns about housekeeping, and we'll pass your comments along to them. If you're in the area again, please come back to see us.Fins up,Jim HollisterGeneral Manager

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to tons of great restaurants and activities. Would definitely recommend and stay there again.
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Hello Ruben,Your recommendation means a lot to us, and we are delighted you enjoyed our central location. We trust you had the comfortable, welcoming experience we are known for. We cannot wait to welcome you back to Margaritaville Hotel San Diego Gaslamp Quarter for another fantastic getaway!Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Mohamed, Philadelphia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, clean, organized, refreshing. There are many restaurants and bars, and has a great pool!
Stayed 4 nights in Apr 2024
Response from General Manager on May 13, 2024
Hello Mohamed,We're thrilled to hear that you had a great experience with us! Providing a clean, organized, and refreshing environment for our guests is our priority, and we're glad that you enjoyed it. It's also fantastic to know that you appreciated the variety of restaurants and bars, along with our pool. Thank you for your kind words, and we look forward to welcoming you back to Margaritaville Hotel San Diego Gaslamp Quarter for another enjoyable stay in the future!Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Gagandeep, Fontana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Hello Gagandeep,It was a pleasure hosting you at Margaritaville Hotel San Diego Gaslamp Quarter. We are glad you enjoyed your stay.Fins up,Jim HollisterGeneral Manager

2/10 Terrible

Linda

Traveled with family
Location was under construction and we were not informed up front.
Stayed 2 nights in Jul 2023
Response from General Manager on May 13, 2024
Hello Linda,Thank you for taking the time to leave a review. We are always working hard to improve our facilities, which unfortunately means the occasional disruption from construction. We will do what we can to make sure we always communicate these rare disturbances ahead of time, and we thank you for your feedback.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Hello Gary,Thank you for reviewing your stay at Margaritaville Hotel San Diego Gaslamp Quarter! Our housekeeping team will be pleased you noticed their hard work as we strive to ensure every guest has a clean and comfortable experience with us. Come back soon for another fantastic getaway!Fins up,Jim HollisterGeneral Manager

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Property is design is fun & very Margaritaville-forward but front desk staff was not helpful & fees are excessive - $65 for daily valet, $30 resort fee for 2 small bottles of water & wi-fi. Our room was on the 4th floor (out of 10 floors) & we were staring into another building. When they texted to see if our room was adequate, I said we would love a room higher up, they didn’t even bother to reply. Pool bar staff were attentive & friendly, pool was cold. When I asked if they could break change for the valet, they said no. When I asked for a breakfast recommendation, the person didn’t offer any ideas, asked her manager who did, but then wrongly said “no, they aren’t open right now. I googled it & they were open. Dinner restaurant staff was lovely & attentive but fish tacos were fishy, Caesar salad very bland & generic. Overall the hotel is fine, but service & food are lackluster.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Hello Heather,We thank you for taking the time to share your experience with us, and we want to be the first to apologize your stay did not live up to expectations, which we strive to exceed. It's great to hear some of our staff were able to deliver that five-star experience to you, but we're sorry to hear the rest did not quite hit that mark. We'll be sure to refresh our team on how to deliver only the best in customer service, and we'll use the rest of your feedback to help us continuously improve our guest experience and comfort. Thank you again for your review, and we hope you have a great day.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Zachary

Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed in April with a large group (24) adults, teens and kids.. it was a great stay! We loved the vibe. Only thing I personally would have liked is a spa. I had to book outside the hotel
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Hello Laura,Thank you for the kind review! We're glad you enjoyed your visit, and we appreciate the suggestion for a spa. Please come see us again soon at Margaritaville Hotel San Diego Gaslamp Quarter.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Carlos M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and can’t complain
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Hello Carlos,Thank you for choosing Margaritaville Hotel San Diego Gaslamp Quarter and for sharing your five-star experience! We are happy to hear that you had an enjoyable time with us on your recent visit. It was a sincere pleasure to host you and we look forward to welcoming you back soon for another FINtastic stay!Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the close proximity to Safeco Field and to many restaurants! Staff were fantastic!
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Hello Jodi,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to know that our location worked well for your trip. If you're in the area again, please come back to see us at Margaritaville Hotel San Diego Gaslamp Quarter!Fins up,Jim HollisterGeneral Manager

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and modern property. Well situated in gaslamp. A little bit of a party atmosphere so don’t go there if you want quiet. Rooms are very spacious and well equipped. Not a big fan of the resort fee, which is a scam but they all do it.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Hello Gregory,Thank you for joining us at Margaritaville Hotel San Diego Gaslamp Quarter. It's terrific that you loved our great location in San Diego's Gaslamp Quarter. Although we understand your thoughts on our resort fee, please know these details are published online and can be reviewed before arrival. Additionally, this fee covers access to our state-of-the-art fitness center and public bike usage (based on availability). Despite this, it sounds like you settled right into our spacious and well-equipped accommodations. Should you return to our city, we hope you'll stay with us again. Fins up,Jim HollisterGeneral Manager

8/10 Good

jessie

Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness
Stayed 3 nights in Apr 2024

2/10 Terrible

VALERIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jackeen

Stayed 1 night in Apr 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has alot of amenities Restaurant, Coffee shop, pool and bar.. Great but need better bar and pool area employees..
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Paula,Thank you for your feedback. We're pleased to hear you enjoyed our range of amenities. We also value your input regarding the service provided in our bar and pool area and are committed to enhancing our standards. It would be a pleasure to welcome you back to Margaritaville Hotel San Diego Gaslamp Quarter and provide an even better experience.Fins up,Jim HollisterGeneral Manager

8/10 Good

marie louise

Traveled with family
Liked: Cleanliness, staff & service, amenities
Size of hotel was great. I rented two rooms. One was perfect. The second room had a leaky tap in the bath and was missing hair confitioner
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Marie,Thank you for choosing Margaritaville Hotel San Diego Gaslamp Quarter. We're glad you found the size of our hotel well suited for your needs and one of your rooms to be perfect. We also appreciate your understanding regarding the issues with the bathroom in your second room. Rest assured, these matters will be promptly addressed. Having you stay with us was a pleasure, and we look forward to welcoming you back for another stay that fully meets your expectations.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, amenities
Fun hotel and great location!
Stayed 1 night in Feb 2024
Response from General Manager on Apr 24, 2024
Hello Denise,Thank you so much for choosing to stay with us at Margaritaville Hotel San Diego Gaslamp Quarter. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back soon.Fins up,Jim HollisterGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I spent four days there. A very pretty place with a great vibe. Our rooms were clean and well maintained. Good restaurants in the immediate area as well as Petco Park. Two negatives. On Friday and Saturday nights the music blared loud and long into the night. (My room was on the 5th floor). Also the pool area seemed to lack any supervision as there was a level of roudiness that made it almost impossible to just sit quietly and enjoy a good book
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Robert,It was a pleasure to welcome you and your daughter to Margaritaville Hotel San Diego Gaslamp Quarter during your recent visit. We're happy to hear you enjoyed our clean accommodations and fun atmosphere, as well as our convenient location close to area restaurants. However, we're very sorry to learn of any noise you encountered and that you were disappointed with the lack of supervision in the pool area; we will certainly address your feedback internally to review where improvements could be made going forward. We also encourage our guests to reach out to our front desk team with any aspects of their stay that may be less than ideal. so we can find a solution and ensure you have a positive experience. Thank you for your valuable comments, and we hope to exceed your expectations on another occasion.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

John

Stayed 5 nights in Apr 2024

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Lindsey,Thank you! Our team takes great pride in our resort and ensuring our guests have all they need for an amazing five-star experience, so they will be delighted to read your review. We look forward to welcoming you back again soon.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good sized rooms and a roof top bar and pool.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Mario,Thank you for taking the time to provide your review of Margaritaville Hotel San Diego Gaslamp Quarter. It is wonderful to hear that you enjoyed our location, comfortable rooms, and had fun at our 5 o’Clock Somewhere Bar. We look forward to your next stay with us so you can enjoy more fun in the sun.Fins up,Jim HollisterGeneral Manager

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Simran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and we enjoyed how close everything was. The only thing that we didn’t enjoy was that the pillows were way too soft. Other than that I would definitely recommend.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Simran,Thank you for choosing Margaritaville Hotel San Diego Gaslamp Quarter and for sharing your delightful five-star review. While we are sorry the pillows didn't quite fit your needs, we are thrilled you had such a wonderful stay overall that you'll recommend us to others. We look forward to welcoming you back for another memorable visit.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean hotel with a fun vibe. Recommend highly! Also, the price really can’t be beat.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Vanessa,Thank you for choosing Margaritaville Hotel San Diego Gaslamp Quarter and for sharing such a delightful review. We are thrilled you were so impressed with your stay that you'd recommend us to others. It would be an honor to welcome you back for another memorable visit.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Julia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jack Giacomo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location a lot, and friendly staff
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Jack,Thank you for your recent stay at Margaritaville Hotel San Diego Gaslamp Quarter! It's terrific to hear that our tremendous staff and convenient location made your visit a memorable one. We are grateful for your feedback and are excited for your next stay. Fins up,Jim HollisterGeneral Manager

6/10 Okay

Mikaela

Traveled with partner
Liked: Cleanliness, staff & service
My boyfriend and I came here to celebrate his birthday. Online, this hotel makes it seem like they're a resort like, luxury, and have a huge heated pool. In all honesty, it's not something we would consider to be luxurious, but it's good enough. The best thing about this place is the staff and the bar on the rooftop. The bartenders were great and made amazing drinks and the staff outside of that were all friendly and welcoming. On the other hand, the pool isn't huge as advertised nor is it super warm which was disappointing. Our AC wasn't powerful enough and our room got extremely hot, so nights weren't great. The walls are very thin to where you can hear a lot in the hallways and other rooms. We wouldn't stay here again, but we're happy we tried it out.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Mikaela,It was a pleasure to welcome you and your boyfriend to our great property! We're glad our friendly staff and fun rooftop bar added to your experience while you were here. However, we apologize for any disappointment regarding our pool and the AC unit in your room. Rest assured, we'll take your comments into consideration as we continue making improvements for our guests. Thank you for staying with us, and we hope to welcome you back soon for a more exceptional experience.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Matthew

Stayed 3 nights in Apr 2024

4/10 Poor

Cassandra

Stayed 3 nights in Apr 2024

10/10 Excellent

Nanci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a concert. this place is so close to Petco Park, we will definitely stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Nanci,Thank you! We are honored you chose Margaritaville Hotel San Diego Gaslamp Quarter while you were in the area for a concert and delighted you had such a wonderful stay. Your review will be shared with the team, and we look forward to welcoming you back for many more awesome five-star experiences.Fins up,Jim HollisterGeneral Manager

8/10 Good

Klint

Liked: Cleanliness, staff & service, property conditions & facilities
Not worth the $500 a night they sometimes charge. But definitely worth the $240 a night
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Hello Klint,Thank you for leaving feedback on your recent stay. We were saddened to hear we did not meet all of your expectations for this trip. We apologize if there was any confusion over our prices. All fees, prices, and policies are listed on our website to prevent misunderstandings at booking. Our management team is looking into this for you, and they will ensure our prices are showing correctly. We hope we get another chance. We know we can provide the vacation experience you deserve.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

majken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara, Fort Myers

Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the Gaslamp quarter! Close to everything by foot or public transportation. Beautiful hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hello Daniel,Thank you for your great review and for giving us a perfect rating! We are delighted our excellent location suited your needs well, and we appreciate you mentioning its convenience to your fellow travelers. Take care, and know we'd be thrilled to welcome you back to Margaritaville Hotel San Diego Gaslamp Quarter anytime your plans bring you this way.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute themed hotel that was a different kind of stay. Fun for a romantic getaway.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Hello James,Thank you so much for the five-star rating! We're so happy to hear you enjoyed your getaway with us and were able to enjoy the engaging, tropical atmosphere we provide. We hope you will come to stay with us again, and we appreciate you choosing Margaritaville Hotel San Diego Gaslamp Quarter!Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Hello Efren,Thank you for choosing Margaritaville Hotel San Diego Gaslamp Quarter and for sharing your wonderful five-star review. The safety of our guests is our top priority, so we are thrilled you were impressed with all we have to offer. We look forward to welcoming you back for another memorable stay.Fins up,Jim HollisterGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

coby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great feel and energy, right in the action.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Coby,Thank you for staying at Margaritaville Hotel San Diego Gaslamp Quarter. Providing an enjoyable experience is our goal and what we strive for. We are so happy to hear you thoroughly enjoyed our friendly services. We look forward to hosting you again soon. Thank you again for your review.Fins up,Jim HollisterGeneral Manager

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First time visiting San Diego, the area was nice convenient and a lot of food options. Unfortunately the homeless situation was sad to see. I know this has nothing to do with Margarita Ville but putting it out there. Overall service was good. The staff and even the locals were friendly and nice.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Hello Susan,It was such a pleasure having you join us for your first trip to San Diego! We're delighted our excellent location was a highlight, and we hope you took full advantage of the convenience it affords our guests. Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your review, and we hope you return soon!Fins up,Jim HollisterGeneral Manager

10/10 Excellent

lisa

Stayed 1 night in Apr 2024