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Reviews of SpringHill Suites by Marriott Salt Lake City Downtown

3 out of 5
SpringHill Suites by Marriott Salt Lake City Downtown
625 S 300 W, Salt Lake City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 20 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in town, and a great free breakfast - what else could you want?
Stayed 2 nights in May 2024

10/10 Excellent

Ita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Room very clean and spacious.
Stayed 1 night in May 2024
Response from Caleb on May 20, 2024
Hi Ita, thanks for taking the time to share your positive feedback! I'm glad you enjoyed our staff and rooms. We hope to see you again next time you are in SLC.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I really nice and comfortable hotel
Stayed 1 night in May 2024
Response from Caleb on May 20, 2024
Hi Richard, I am happy to hear you found your stay nice and comfortable. That is what we love to hear! We hope to see you again in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Caleb on May 20, 2024
Hi Daniel, thank you for the 5/5 review! I am happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this property are the real bonus for anyone staying here. They are super welcoming and friendly and do their best to be helpful. We had lots of questions about places to eat and transportation and they were really helpful with everything. They also have a quick and convenient airport shuttle, so appreciated. They are within walking distance of public transportation and a variety of restaurants if you don't mind a bit of a walk. My son was in the pool and hot tub every day and loved them. Plus a free breakfast. How can you go wrong?
Stayed 4 nights in May 2024
Response from Caleb on May 17, 2024
Hi Deborah, thank you so much for all of the positive feedback! I am happy to hear that you had such a great experience. I will share this with our staff to celebrate the success. We hope to see you again in the future!

10/10 Excellent

DENNIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, clean and well equipped. Bed was comfortable as was the couch. Free parking and good free breakfast. Small indoor pool and hot tub, gym. Easy walking to the temple and capitol about a mile. Great Thai restaurant across the street. Close to coffee shops and cafes.
Stayed 1 night in May 2024
Response from Caleb on May 15, 2024
Hi Dennis, thank you for leaving such a positive review! I am thrilled to hear you had so many positive experiences on our property. We hope you choose us again the next time you are in Salt Lake.

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service
The walls in this hotel must be thinner than other hotels we stay at because we could hear the people on the room next to us as is if they were sitting in our room. If it was just for a few minutes it wouldn’t have been a big deal, but it lasted from 10pm until almost 3am. Parking is also limited, 2nd night stay only a couple of empty stalls when we arrived after an event.
Stayed 2 nights in May 2024
Response from Caleb on May 13, 2024
Hi Angela, thank you for taking the time to share your feedback with us. I am sorry to hear that you had issues with noise and parking throughout your stay. I will share this with my team to see how we can do better in the future.

6/10 Okay

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good size. The only thing I did not like was the couch it is filthy and needs to be cleaned or replaced.
Stayed 1 night in May 2024
Response from Caleb on May 10, 2024
Hi Tiffany, thank you for taking the time to share your feedback. I am sorry to hear that there was a cleanliness issue with the couch. I will share this with my team to address ASAP.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Caleb on May 8, 2024
Hi Jennifer, thank you for leaving a 5/5 review! I'm glad you had a great stay. I hope you choose us again the next time you are in SLC!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room as expected. The area feels a little sketchy, but there were nice restaurant options nearby. Shuttle service was a big plus and very accommodating.
Stayed 1 night in May 2024
Response from Caleb on May 6, 2024
Hi Carol, thank you for taking the time to share your feedback. I'm glad that you found our shuttle service accommodative! We hope to see you again in the future.

6/10 Okay

Julie

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Requested housekeeping to clean room. Room was not cleaned
Stayed 2 nights in Apr 2024
Response from Caleb on May 3, 2024
Hi Julie, thank you for taking the time to share your thoughts. I am sorry to hear that you didn't receive service during your stay! I will share this with my staff to see how we can do better in the future.

6/10 Okay

Anna

Traveled with family
Liked: Cleanliness, amenities
Clean hotel, easy check in/out. Stayed for 3 nights, location is convenient by the road, few dinning options around. Continental breakfast with few options, small space thought. Small pool (was mostly empty on weekdays), decent gym. However resistance band dandle broke and left bruise on the ankle, front desk did not have an ice pack, gave me plastic bag which I filled with ice. No further assistance or concern was offered. Adjacent room separated by 2 interior doors have no sound proof. Around 11pm on second night people were checked into adjacent room and we were woken up by the noise as if they were in our room. People there also were knocking on that door and playing with handle. After a call to front desk I was told there’s nothing they could do. Remaining time we dealt with noise. Room itself was good size, housekeeping was good but did not replenish small supplies, which was later provided by front desk upon request. Shower bathtub could use more cleaning. Kitchenette with fridge was convenient. No toothpicks anywhere in hotel.
Stayed 3 nights in Apr 2024
Response from Caleb on May 3, 2024
Hi Anna, thank you for taking the time to leave such a thorough review. While I'm glad there were several positive aspects of your stay, I sincerely apologize for the negative aspects. I will share this with my team to see how we can improve our guest's experience.

10/10 Excellent

changxin

Stayed 1 night in Apr 2024
Response from Caleb on May 22, 2024
Hi Changxin, thank you for leaving a 5/5 review! I'm happy to hear you had a good experience on our property. We hope to see you again in the future!

8/10 Good

Bennett, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Airport Shuttle Driver from Blanding very friendly; actually, most of staff very friendly.
Stayed 1 night in Apr 2024
Response from Caleb on May 6, 2024
Hi Bennett, thank you for taking the time to share your feedback. I am happy to hear that our staff was friendly! I hope you choose to stay with us next time you are in SLC.

10/10 Excellent

LILIAN

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is being developed, however 2 homes right next door looked run-down and/or vacant.
Stayed 1 night in Apr 2024
Response from Caleb on May 1, 2024
Hi Lilian, thank you for sharing your feedback with us. I will share this with my team to see what we can do to address those lots.

10/10 Excellent

Jeong Hyeon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, kind staffs
Stayed 1 night in Apr 2024
Response from Caleb on May 1, 2024
Hi Jeong, thank you for the positive feedback. I'm glad you enjoyed your stay on our property. We hope to see you next time you are in the SLC area!

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024
Response from Caleb on May 20, 2024
Hi Rebecca, thank you for sharing your positive review! I am thrilled you had such a great stay on our property. We hope you choose us the next time you are in Salt Lake City!

10/10 Excellent

MD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Caleb on Apr 29, 2024
Hi MD, thanks for the 5/5 review! I'm happy to hear you enjoyed the location. We'll see you next time you are in Salt Lake!

10/10 Excellent

Xiao L

Traveled with family
Liked: Amenities
very good
Stayed 1 night in Apr 2024
Response from Caleb on Apr 29, 2024
Hi Xiao, thank you for the positive review! We appreciate your feedback. We hope to see you again in the future.

8/10 Good

Jonathan Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome, nice location in downtown SLC. It was quiet and friendly staff. Only wish breakfast went until 11
Stayed 2 nights in Apr 2024
Response from Caleb on Apr 29, 2024
Hi Jonathan, thank you for taking the time to share your feedback. I'm glad your overall stay was great! I will pass your feedback on to our team.

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff absolutely fabulous. We really felt looked after
Stayed 2 nights in Apr 2024
Response from Caleb on Apr 19, 2024
Hi Joanna, thank you for sharing your positive experience. I am thrilled to hear our front desk made such an impact! I will share this with them to thank them for their work. We hope to see you again next time you are in the area!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caleb on Apr 19, 2024
Hi Colleen, thank you for the 5/5 review! We truly appreciate guests like you. We hope to see you next time you visit SLC.

8/10 Good

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good.
Stayed 1 night in Jan 2024
Response from Caleb on Apr 17, 2024
Hi Noberto, thank you for taking the time to share your feedback with us. I am thrilled to hear you enjoyed your stay, particularly the breakfast. We hope to see you next time you are in Salt Lake City!

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Caleb on May 1, 2024
Hi Sandra, thank you for leaving a 5/5 review! I'm glad you enjoyed your stay on our property. We hope you choose us again in the future.

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, the ladies at the front desk were delightful. They gave so much insite to the area. So helpful, they made our stay so nice!
Stayed 1 night in Apr 2024
Response from Caleb on Apr 3, 2024
Hi Nancy, thank you for sharing your positive feedback. I'm glad you enjoyed so many aspects of your stay! We hope to see you again in the future.

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is unique in Moab, this property including. Their breakfast is better than average, with a choice of decent pastries. Nice rooms, with sitting area separated from sleeping and thoughtfully done lighting. I also liked that one can open a window.
Stayed 1 night in Mar 2024
Response from Caleb on Apr 3, 2024
Hi Elena, thank you for sharing your feedback with us. We are glad that you enjoyed your stay!

8/10 Good

Melody

Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel was very nice but parking is very limited. I had to park on a busy street
Stayed 1 night in Mar 2024
Response from Caleb on Apr 1, 2024
Hi Melody, thank you for sharing your feedback with us. I am sorry to hear you had issues with the parking. I will share this with our team to see how we can ensure a smoother experience in the future.

6/10 Okay

Natasha

Stayed 1 night in Mar 2024
Response from Caleb on Apr 19, 2024
Hi Natasha, thank you for taking the time to leave a review. If you have any additional feedback you would like to offer, please don't hesitate to reach out.

10/10 Excellent

Shauna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to downtown and starbucks across the way.
Stayed 1 night in Mar 2024
Response from Caleb on Mar 25, 2024
Hi Shauna, thank you for sharing your feedback with us. I'm glad you loved the property and location! We hope to see you again in the future.

10/10 Excellent

Dayana, Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caleb on Mar 25, 2024
Hi Dayana, thnak you for leaving a 5/5 review! We appreciate your feedback. We hope to see you next time you're in SLC.

6/10 Okay

Michelle

Breakfast was not good.
Stayed 1 night in Mar 2024
Response from Caleb on Mar 22, 2024
Hi Michelle, thank you for taking the time to share your feedback with us. I am sorry to hear you did not find the breakfast satisfactory. I will share this with my team to ensure a more positive experience in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caleb on Mar 25, 2024
Hi Linda, thank you for the positive review! I'm glad you enjoyed your stay on our property.

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kilby Court.
Stayed 1 night in Mar 2024
Response from Caleb on Mar 22, 2024
Hi Melanie, thank you for the feedback. I'm glad you overall enjoyed your stay, and liked the location and proximity to Kilby Court.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Caleb on Mar 22, 2024
Hi Denise, thank you for the positive review! If you have any additional feedback, please don't hesitate to reach out.

8/10 Good

Rachel

Stayed 1 night in Mar 2024
Response from Caleb on Apr 8, 2024
Hi Rachel, thank you for taking the time to leave a review. If there is anything we can do to make future stays better, please don't hesitate to reach out.

10/10 Excellent

janerose, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Caleb on Mar 15, 2024
Hi Janerose, thank you for leaving a positive review. We hope to see you in the future!

10/10 Excellent

angel

Stayed 1 night in Mar 2024
Response from Caleb on Mar 29, 2024
Hi Angel, thank you for the positive review! We truly appreciate guests like you.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Caleb on Mar 8, 2024
Hi Brian, thank you for sharing your positive review. We hope to see you in the future!

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service, hot tub and pool were in good working order and clean. Breakfast was good. Staff was very helpful and professional.
Stayed 2 nights in Mar 2024
Response from Caleb on Mar 6, 2024
Hi Jason, thanks for the detailed response. I'm glad you found our property so accommodative! We hope you'll visit us next time your in Salt Lake.

10/10 Excellent

James, BATON ROUGE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and efficient
Stayed 1 night in Mar 2024
Response from Caleb on Mar 6, 2024
Hi James, thanks for the positive feedback. We appreciate you!

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Big clean rooms. Nice breakfast
Stayed 1 night in Mar 2024
Response from Caleb on Mar 6, 2024
Hi Richard, thank you for your positive feedback. I'm glad you enjoyed so many aspects of your stay! We hope to see you again next time you are in the area.

10/10 Excellent

Cassidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, check in was simple, breakfast was tasty!
Stayed 1 night in Mar 2024
Response from Caleb on Mar 6, 2024
Hi Cassidy, thanks for leaving a review. I'm glad you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Caleb on Mar 6, 2024
Hi Alejandro, thanks for leaving a positive review. I'm glad you had a great stay!

10/10 Excellent

Daniel, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and conveniently located.
Stayed 1 night in Feb 2024
Response from Caleb on Mar 1, 2024
Hi Daniel, thank you for sharing your feedback with us. We hope to see you again in the future!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport. Clean and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Leo

Stayed 1 night in Feb 2024
Response from Caleb on Mar 20, 2024
Hi Leo, thanks for the 5/5 review. We hope you choose us again in the future.

10/10 Excellent

Rhondell

Stayed 3 nights in Feb 2024
Response from Caleb on Mar 20, 2024
Hi Rhondell, thank you for leaving positive feedback. We appreciate your thoughts!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Caleb on Feb 23, 2024
Hi Stephanie, thank you for the positive review. We hope to see you again in the future!

10/10 Excellent

Angela

Stayed 2 nights in Feb 2024
Response from Caleb on Mar 20, 2024
Hi Angela, thanks for the positive review! We hope to see you next time you are in the area.

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for WWE Smackdown
My family and I visited Salt Lake for the first time and stayed here. The staff was friendly and the service was excellent. We were provided shuttle service to the mall and to the Delta center. We enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Caleb on Feb 23, 2024
Hi Terrence, thank you for taking the time to share your feedback with us. I am thrilled to hear you had a great stay on our property. We hope to see you again next time you are in the area!