2/10 Terrible
Christopher
Business traveler, Traveled with family
May 2, 2024
Disliked: Cleanliness, staff & service
We had to go to Salt Lake because of a family member being in the Hospital Burn Center. Because we got there late and had to go to the hospital we asked for a late check out. They told us normal check out is at noon, but they will allow us to check out at 1 PM. When we got in the room, I kept finding little pieces of trash on the floor, but we were in the hurry to get to the hospital so I forgot about it.. In the morning before 8 AM housekeeping can start at knocking on the door saying you leave. We need to clean the room. I told her we had a late checkout at one and would be leaving around 1 PM. Every hour they would knock on the door trying to get us to leave. While packing my wife found dirty clothes by the window that didn’t belong to us. There was a spot on the sheer curtains that looked like someone had used it as toilet paper. I brought the issues up with the front desk, staff and they could care less about it. It is the worst Marriott hotel I’ve ever been in my entire life. This morning, I get two welcome messages from them two days after checking out.
Christopher
Stayed 1 night in Apr 2024