Lobby lounge

Reviews of AC by Marriott Salt Lake City Downtown

3 out of 5
AC by Marriott Salt Lake City Downtown
225 West 200 South, Salt Lake City, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 329 out of 449 reviews" "
Rating 8 - Good. 80 out of 449 reviews" "
Rating 6 - Okay. 25 out of 449 reviews" "
Rating 4 - Poor. 9 out of 449 reviews" "
Rating 2 - Terrible. 6 out of 449 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful pet friendly hotel, we’ll definitely stay here again!
Stayed 1 night in May 2024
Response from Christina on May 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Keith

Stayed 3 nights in Apr 2024
Response from Christina on May 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

10/10 Excellent

Changming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Will stay again.
Stayed 1 night in May 2024
Response from Christina on May 13, 2024
Thank you for staying and leaving a review.

10/10 Excellent

Blake

Business traveler
Liked: Amenities
Close to the Salt Palace. Very modern and has everything you need. They don’t serve lunch or dinner but not a big deal at all. Breakfast is good. They do have a full service bar with prepared coffee that is really good in the lobby.
Stayed 3 nights in Apr 2024
Response from Christina on Apr 26, 2024
Thank you for choosing to stay at the AC hotel and for taking the time to leave us a review. We look forward to hosting you again!

10/10 Excellent

Azael S

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant service two thumbs up
Stayed 1 night in Mar 2024
Response from Christina on Mar 21, 2024
Thank you so much for leaving a review. We hope to see you again!

10/10 Excellent

Kurtis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! Super accommodating.
Stayed 1 night in Mar 2024
Response from Christina on Mar 6, 2024
Thank you so much for staying with us at the AC SLC!We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Cherie, Blackfoot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Makenzie on Mar 4, 2024
Thank you for your review and staying at our property! We hope to welcome you back soon!

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite new AC hotel. Comfortable and quiet, similar to other AC’s.
Stayed 1 night in Feb 2024
Response from Makenzie on Feb 29, 2024
Thank you so much for choosing to stay with us!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from AC on Feb 26, 2024
Thanks, Brad. We appreciate you taking the time to leave us a review.

10/10 Excellent

Maureen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christina on Feb 25, 2024
Thank you for staying with us at the AC Salt Lake City Downtown. We appreciate your business and taking the time to share feedback. We wish you safe travels.

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christina on Feb 25, 2024
Thank you for staying with us at the AC Salt Lake City Downtown. We appreciate your business and taking the time to share feedback. Is there any feedback you would like to share with us that we can improve upon? Thank you!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!! Friendly and great customer service
Stayed 1 night in Feb 2024
Response from Christina on Feb 18, 2024
Dear Rebecca,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christina on Feb 18, 2024
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Phil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what we were in town for. Parking fee was rediculous.
Stayed 1 night in Feb 2024
Response from Christina on Feb 18, 2024
Dear Phil,Thank you for sharing about your experience.The parking situation is tricky in downtown. We are only allocated so many spaces & Salt Lake has very limited parking in the city. Thank you for staying with us and I hope you had a wonderful time during your visit.Have a wonderful holiday weekend and I wish you safe travels.

8/10 Good

DOUGLAS

Stayed 2 nights in Feb 2024
Response from Christina on Feb 18, 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Would you be available to share more details about your stay so that we can learn and implement appropriate changes? Thank you,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Christina on Feb 18, 2024
Dear Brandon,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Makenzie on Feb 7, 2024
Thank you so much for staying with us and leaving a review!

10/10 Excellent

Elite

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Makenzie on Feb 7, 2024
Thank you for staying with us and leaving a review!

10/10 Excellent

Judith

Traveled with family
I will definitely tell everyone about this hotel
Stayed 1 night in Dec 2023
Response from Makenzie on Feb 7, 2024
Thank you so much for your review! We look forward to hosting you again.

10/10 Excellent

Kami

Stayed 1 night in Nov 2023
Response from AC on Nov 27, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AC on Oct 30, 2023
Thank you for taking the time to leave us a review

10/10 Excellent

DONGREN

Stayed 1 night in Oct 2023
Response from AC on Oct 30, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Ludwig

Stayed 2 nights in Sep 2023
Response from AC on Oct 30, 2023
Thank you for your review.

6/10 Okay

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from CMS on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from AC on Oct 30, 2023
Thank you for your review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleaning people was rude when she came into my room.
Stayed 2 nights in Sep 2023
Response from CMS on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CMS on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from CMA on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina

10/10 Excellent

JILLIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This desk staff is always very helpful and pleasant. We love that the parking is in a gated garage. We were given free breakfast to try em which was great. Would stay there again!
Stayed 2 nights in Aug 2023
Response from Front Desk Management on Aug 22, 2023
Thank you for taking the time to share your experience with us. We are so glad to hear that you enjoyed your stay. We wish you safe travels and hope you will visit us again next time you are in Salt Lake City.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Very clean and upscale.
Stayed 1 night in Aug 2023
Response from Christina on Aug 21, 2023
Thank you for taking the time to share your experience with us. We are so glad to hear that you enjoyed your stay. We wish you safe travels and hope you will visit us again next time you are in Salt Lake City.

2/10 Terrible

Peter

Stayed 1 night in Aug 2023
Response from CMS on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina

10/10 Excellent

Alysse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk Management on Aug 14, 2023
Dear Alysse,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk Management on Aug 14, 2023
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joseph, Estero

Stayed 1 night in Jul 2023
Response from Front Desk Management on Aug 14, 2023
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alejandro

Stayed 1 night in Jul 2023
Response from Front Desk Management on Aug 14, 2023
Dear Alejandro,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Teresa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room didnt feel clean, strange brown liquid on floor, a strange capsule pill at the door, hand prints on the shower door, hair o n the chair and crumbs on the other chair. Staff was very kind but wasnt comfortable
Stayed 1 night in Jun 2023
Response from AC Team on Jun 29, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from AC Team on Jun 21, 2023
Thank you so much for taking the time to leave feedback. We wish you safe travels!

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time in Salt Lake City and we had a wonderful stay at this hotel. Breakfast was absolutely amazing and reminded me of breakfast in Spain.
Stayed 3 nights in Jun 2023
Response from Front Desk Management on Jun 13, 2023
We're so happy your experience with us was such a good one! We hope to have the opportunity to host you again the next time you visit Salt Lake.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good experience when I stay here. I was able to bring my two frenchies on this stay and the staff was so sweet and accommodating.
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again - fantastic location and hotel.
Stayed 2 nights in May 2023

10/10 Excellent

CARLO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, lot of options for dining
Stayed 2 nights in May 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for mine and my friends stay. Staff was pleasant, room was clean, and everything was walkable distance! I recommend staying here.
Stayed 1 night in Apr 2023
Response from AC on Apr 24, 2023
Thank you so much for your recommendation. We hope to have you stay with us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Nice place close to downtown.
This is great place to stay, Located close to everything in Downtown Salt Lake. Only complaint is only one elevator was working. But I can handle that.
Stayed 2 nights in Mar 2023
Response from AC on Apr 24, 2023
Thank you, Michael! We appreciate you leaving us a review.

8/10 Good

VerNeita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great, super nice. Very friendly. The only down side is that they gave us two parking passes and then when we left charged us $20/each to park. If we knew it cost we would have parked on the street. Otherwise Great hotel, very nice
Stayed 1 night in Mar 2023
Response from AC on Apr 24, 2023
We really appreciate your feedback. Thank you for leaving us a review.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel conveniently located. Very nice rooms, this is the second time I’ve stayed there and I’ll be back again soon.
Stayed 1 night in Mar 2023
Response from AC on Apr 24, 2023
Thanks, Daniel! We look forward to having you stay with us again soon.

10/10 Excellent

greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at AC.
Stayed 2 nights in Mar 2023
Response from AC on Apr 24, 2023
Thank you so much for taking the time to leave us a review.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great SLC spot
Generally, the AC hotels are great, and SLC is no exception. The rooms are clean and well laid out. I really Ike the hydration stations on each floor, and the euro-style breakfast is great. Friendly staff, great location.
Stayed 2 nights in Feb 2023
Response from AC on Apr 24, 2023
We really appreciate your feedback. We look forward to having you stay with us again.

10/10 Excellent

Michael

Stayed 1 night in Dec 2022
Response from AC on Jun 15, 2023
Thank you for your feedback!

10/10 Excellent

Noble

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Corner room with city view! Very very pleased. Will come back!
Stayed 1 night in Dec 2022
Response from Front Office Manager on Jan 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.