All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
What a wonderful pet friendly hotel, we’ll definitely stay here again!
Amanda
Stayed 1 night in May 2024
Response from Christina on May 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
10/10 Excellent
Keith
May 15, 2024
Keith
Stayed 3 nights in Apr 2024
Response from Christina on May 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
Close to the Salt Palace. Very modern and has everything you need. They don’t serve lunch or dinner but not a big deal at all. Breakfast is good. They do have a full service bar with prepared coffee that is really good in the lobby.
Blake
Stayed 3 nights in Apr 2024
Response from Christina on Apr 26, 2024
Thank you for choosing to stay at the AC hotel and for taking the time to leave us a review. We look forward to hosting you again!
Thank you for staying with us at the AC Salt Lake City Downtown. We appreciate your business and taking the time to share feedback. We wish you safe travels.
Thank you for staying with us at the AC Salt Lake City Downtown. We appreciate your business and taking the time to share feedback. Is there any feedback you would like to share with us that we can improve upon? Thank you!
Great hotel!!! Friendly and great customer service
Rebecca
Stayed 1 night in Feb 2024
Response from Christina on Feb 18, 2024
Dear Rebecca,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Close to what we were in town for. Parking fee was rediculous.
Phil
Stayed 1 night in Feb 2024
Response from Christina on Feb 18, 2024
Dear Phil,Thank you for sharing about your experience.The parking situation is tricky in downtown. We are only allocated so many spaces & Salt Lake has very limited parking in the city. Thank you for staying with us and I hope you had a wonderful time during your visit.Have a wonderful holiday weekend and I wish you safe travels.
8/10 Good
DOUGLAS
Feb 14, 2024
DOUGLAS
Stayed 2 nights in Feb 2024
Response from Christina on Feb 18, 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Would you be available to share more details about your stay so that we can learn and implement appropriate changes? Thank you,
Dear Brandon,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina
One of the cleaning people was rude when she came into my room.
Richard
Stayed 2 nights in Sep 2023
Response from CMS on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina
This desk staff is always very helpful and pleasant. We love that the parking is in a gated garage. We were given free breakfast to try em which was great. Would stay there again!
JILLIAN
Stayed 2 nights in Aug 2023
Response from Front Desk Management on Aug 22, 2023
Thank you for taking the time to share your experience with us. We are so glad to hear that you enjoyed your stay. We wish you safe travels and hope you will visit us again next time you are in Salt Lake City.
Thank you for taking the time to share your experience with us. We are so glad to hear that you enjoyed your stay. We wish you safe travels and hope you will visit us again next time you are in Salt Lake City.
2/10 Terrible
Peter
Aug 16, 2023
Peter
Stayed 1 night in Aug 2023
Response from CMS on Oct 2, 2023
Greetings,Thank you for taking the time to fill out a survey.Would you be willing to provide additional insight so that we can improve our services?Thank youChristina
Response from Front Desk Management on Aug 14, 2023
Dear Alysse,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Response from Front Desk Management on Aug 14, 2023
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Joseph, Estero
Jul 24, 2023
Joseph
Stayed 1 night in Jul 2023
Response from Front Desk Management on Aug 14, 2023
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 Excellent
Alejandro
Jul 23, 2023
Alejandro
Stayed 1 night in Jul 2023
Response from Front Desk Management on Aug 14, 2023
Dear Alejandro,On behalf of the entire hotel team, I want to thank you for sharing about stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Room didnt feel clean, strange brown liquid on floor, a strange capsule pill at the door, hand prints on the shower door, hair o n the chair and crumbs on the other chair. Staff was very kind but wasnt comfortable
Teresa
Stayed 1 night in Jun 2023
Response from AC Team on Jun 29, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
This was our first time in Salt Lake City and we had a wonderful stay at this hotel. Breakfast was absolutely amazing and reminded me of breakfast in Spain.
Susana
Stayed 3 nights in Jun 2023
Response from Front Desk Management on Jun 13, 2023
We're so happy your experience with us was such a good one! We hope to have the opportunity to host you again the next time you visit Salt Lake.
This hotel was perfect for mine and my friends stay. Staff was pleasant, room was clean, and everything was walkable distance! I recommend staying here.
Sarah
Stayed 1 night in Apr 2023
Response from AC on Apr 24, 2023
Thank you so much for your recommendation. We hope to have you stay with us again soon.
10/10 Excellent
Michael
Mar 27, 2023
Liked: Cleanliness, staff & service, room comfort
Nice place close to downtown.
This is great place to stay, Located close to everything in Downtown Salt Lake. Only complaint is only one elevator was working. But I can handle that.
Michael
Stayed 2 nights in Mar 2023
Response from AC on Apr 24, 2023
Thank you, Michael! We appreciate you leaving us a review.
The hotel is great, super nice. Very friendly. The only down side is that they gave us two parking passes and then when we left charged us $20/each to park. If we knew it cost we would have parked on the street. Otherwise Great hotel, very nice
VerNeita
Stayed 1 night in Mar 2023
Response from AC on Apr 24, 2023
We really appreciate your feedback. Thank you for leaving us a review.
Generally, the AC hotels are great, and SLC is no exception. The rooms are clean and well laid out. I really Ike the hydration stations on each floor, and the euro-style breakfast is great. Friendly staff, great location.
Ian
Stayed 2 nights in Feb 2023
Response from AC on Apr 24, 2023
We really appreciate your feedback. We look forward to having you stay with us again.
Very beautiful hotel. Corner room with city view! Very very pleased. Will come back!
Noble
Stayed 1 night in Dec 2022
Response from Front Office Manager on Jan 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.