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Reviews of Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

4.5 out of 5
Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive
Salt Coppers, Runaway Bay, Saint Ann

Reviews

8.4

Very Good

Rating 10 - Excellent. 1059 out of 2015 reviews" "
Rating 8 - Good. 472 out of 2015 reviews" "
Rating 6 - Okay. 253 out of 2015 reviews" "
Rating 4 - Poor. 114 out of 2015 reviews" "
Rating 2 - Terrible. 117 out of 2015 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Freddie Jean, Sturtevant

Traveled with group, Traveled with family
Liked: Staff & service
Wasn’t a fan of the pool closing at 6pm & the restaurants were full, we couldn’t get a reservation. Also didn’t like that we had to go the the family side for entertainment.
Stayed 6 nights in May 2024

6/10 Okay

Jean-Paul, Richmond Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buildings, pools, rooms, and dining were great. The staff was very friendly. But the location is not ideal if you like beaches or quiet. Its right near the highway (as are several resorts, so its quite noisy at night), and the beaches are small and not continuous. Also several of the beaches are very rocky under the water and you cant really move around. Other downside is the tour company that operates out of the hotel. The excursion locations are good, but two out of two times, we waited over an hour past the pickup time for the bus. We were offered another bus tour on a day after we left, so not exactly helpful. And not surprisingly, the onsite staff cant offer refunds, and we're still waiting to hear about ours, which is now 3 days after our trip, so unlikely we'll get anything if I had to guess. Would recommend you try and arrange your own travel and book just buy your tickets directly from the locations.
Stayed 6 nights in May 2024

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
Food was good Room was clean Staff was nice
Stayed 6 nights in May 2024

10/10 Excellent

Juanita, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

janeen michelle, knoxville

Traveled with group, Traveled with partner
Liked: Staff & service
Did not have hot water at the property for the first four mornings of our stay. Was not Given information about the property so we did not find out till several days in our stay that there were stores, multiple restaurants, etc. Housekeeping did not provide a top sheet for our bed two nights, we had to call to have our linens replaced. Did not restock room with cream, sugar, coffee etc. Went to one of the restaurant and a roach crawled across the table. Most of the staff as far as bartenders and wait staff were pleasant. Front desk staff and concierge was a joke. Over 4,000 for the stay and would not recommend nor ever go back.
Stayed 7 nights in May 2024

2/10 Terrible

Babak

Liked: Staff & service, property conditions & facilities
Staff for the most part were friendly
Stayed 5 nights in May 2024

6/10 Okay

Gloria

Stayed 6 nights in May 2024

10/10 Excellent

Esther Marie Guivara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

2/10 Terrible

Ricky

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 24, 2024
Dear Ricky,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall service areas.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It was fun.
Stayed 5 nights in May 2024
Response from Melissa Burrell on May 24, 2024
Dear Juan,We are thrilled to read that you enjoyed your stay with us.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities
I love the food and the drinks
Stayed 4 nights in May 2024

10/10 Excellent

Helena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Distance of restaurants was a bit of a walk.
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Ms. Helena,Thank you for sharing your feedback with us.Best Regards,Melissa BurrellGuest Relations Agent

8/10 Good

Dewayne Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Dewayne Keith,Thank you for your feedback.We are thrilled to read that you had a great time with us.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 Good

Kartika-Sari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently returned to Bahia Principe for the second time in two years and was impressed by the vibrant energy and diverse offerings. The resort has made noticeable improvements, especially in service. The friendly staff work hard and deserve recognition. The Jamaican food is delicious, though other cuisines could be more consistent. The beach, with its clean, white sand, is beautiful, albeit a bit far from the main resort area. We tipped everywhere, though we noticed many others don’t. Overall, it's a fantastic place for a Jamaican getaway.
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Kartika-Sari,Thank you for your comments.It is a pleasure to know that you were impressed with the vibrant energy, diverse offerings and improvements.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 Okay

Antoinette, Hempstead

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did like the gym and courtesy n respect the gentlemen in gym everyday I was there. I did not like the attitude I got when I ask the girl at check in, getting service for meals the ladies act like you were bothering them. At the desk you need management visible because the female staff have attitudes. I’ve been to Jamaica 7 times the first resort I stay at and the courtesy n respect was not there. Every encounter from check in, asking a question for restaurants, ask for cranberry juice or tea or even just asking for help the women gave wrong directions or just ignored us. It was 4 ladies on this trip and we all notice the change in staff. I will never come back to this resort again I will go back to Eden Bay resort better service
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Antoinette,We sincerely apologies for the noted concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Sending our warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 Okay

Shanell

Traveled with family
Disliked: Amenities, property conditions & facilities
Just because you reserve double beds doesn't mean you're going to get them. This is unacceptable. This was included in my reservations so I don't understand why I wasn't accommodated. A roll-away bed is not being accommodated. I didn't pay 1100.00 on a trip to sleep in a roll-away bed. How is this VIP treatment?
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Shanell,Thank you for your feedback.We sincerely apologies for not able to exceed your expectations. Your concern have been forward to the relevant departments because our guests satisfaction is our top priority.Warmest Regards,Melissa BurrellGuest Relations Department.

4/10 Poor

Claire A

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melissa Burrell on May 21, 2024
Dear Claire A,Thank you for your ratings.Please let us apologize for any inconvenience that you may have encountered during your stay with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.We look forward to hosting you in the future because we know that you will enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Elvis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach!
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 20, 2024
Dear Elvis,It is a pleasure to know that you enjoyed the beach.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Patrick,We are thrilled to read your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Best Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no idea how to begin this review. Because it was such an amazing experience.I'm literally sitting in my living room trying to figure out where to start. Because I don't want to leave anything out. Let's start by saying from the time I landed in montego Bay Jamaica airport everything was exactly as I wanted it to be. My transportation was waiting for me at the airport. My driver was very professional and welcoming. Upon arriving at the hotel, I have to say I was in awwwwwww of the atmosphere of the Bahia Principe Luxury Hotel in Runaway Bay . It was beautiful more beautiful in person than the pictures on the internet. I was so excited and very please not just me, but also my son. Upon checking in I had a slight situation with my wristband and in all honesty,this is the first time I was okay with having an issue ,Because I wouldn't have had the opportunity to meet such wonderful people Shanieka Burrell.Amoy Black and Brianna,Shannon Blackwood.Petagaye Williams These ladies were so nice and considerate to the issue I was having. I was amazed at how their customer service skills were exceptionally good but more importantly genuine. And that's the main reason why I'm taking the time to write this review is Because they're not just workers at your hotel, they're definitely an asset to your company. They went above and beyond to reassure me that the issue would be taken care of and it was.They were so apologetic for the situation at hand and I was very pleased.
Stayed 6 nights in May 2024
Response from Melissa Burrell on May 21, 2024
Dear Ms. Latoya,We are delighted to read your feedback.It is a pleasure to know that you had an amazing experience. We are thrilled to read that Shanieka Burrell, Amoy Black, Brianna, Shannon Blackwood & Peta-Gaye Williams went above and beyond. We are always striving to give our guests the highest quality service.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Timmothee

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time back. We always have a great time.
Stayed 14 nights in Apr 2024
Response from Melissa Burrell on May 17, 2024
Dear Timmothee,We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Sending you our Warmest Regards,Melissa BurrellGuest Relations Agent.

8/10 Good

Kenroy Vernon, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay need better TV tho
Stayed 5 nights in May 2024
Response from Melissa Burrell on May 17, 2024
Dear Kenroy Vernon,We are thrilled to read that you had a great stay.Your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Best Regards,Melissa BurrellGuest Relations Agent.

8/10 Good

rosa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Is a nice hotel. Some restaurants a la carte are not so good. The buffets are very ok, with vegetarian options and pasta station for dinner. The entertainment group is nice and friendly. Some servers need more training. The beach areas all the way at the end of the properties, are beautiful, with bars, grilled food area and restrooms. Overall, we had a relax stay, just what we needed.
Stayed 7 nights in May 2024
Response from Melissa Burrell on May 17, 2024
Dear Rosa,We are delighted to read that you had a relax stay.Please be assured that we will do our best to improve in the areas that you have mentioned. Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many things to do. One thing that set this resort apart for me is that the actual resort offers Scuba diving, not to be confused with snorkeling(it is an additional cost but worth it), which I did not find at many of the other resorts. I also loved that everybody that was working there would go out of their way to greet you and were always very friendly or helpful!
Stayed 6 nights in May 2024
Response from Melissa Burrell on May 17, 2024
Dear Mr. Jordan,Thank you for taking the timeout to share your feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Deborah Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with everything. First time in Jamaica, Food was great something for everyone even picky eaters. Staff were amazing. We are planning to book for next year!!
Stayed 7 nights in May 2024
Response from Melissa Burrell on May 15, 2024
Dear Ms. Deborah Lynn,Thank you for enjoying your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 20, 2024
Dear Michelle,Thank you for sharing your positive feedback with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 Terrible

Jamie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was our second annual wedding anniversary trip and our second time staying in this resort. The first time was immaculate. The second time the rooms smell like a lot of mold everything is patched up was molded. The rooms was almost unlivable. We spent most of our time out of the hotel or on the balcony because you could barely breathe inside the hotel room. The minibar, which on the site says the stock daily every time we called they had a different excuse, saying the minibar only includes solar and water, no beer or liquor, which was in there the first time which rocked every day last year. The food was terrible all of it. We paid extra money for the moonlight dinner on the beach for our anniversary, which was on May 12 it was supposed to be a celebration. The steak was overcooked the everything before the steak was cold. I don’t know if it was supposed to be served cold but everything was cold and we had to pay $200 for this event as well as pay additional hundred dollars for some cheap Moscato. My husband was very disappointed and not wanting to stay here again. I never got the happy anniversary banner on my door like I did last year and asked him about it and they stated that don’t worry everything will be set up very nice. Nothing never happened. The only good thing was the excursions in which we were harrassed into because people there did much more and paid much less for just myself and husband we paid over $600 however we did enjoy that part. our 23 anniversary
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 15, 2024
Dear Jamie,We appreciate your feedback.Kindly accept our sincerest apologies for the concerns noted in your comment.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We would like to assure you that your concerns have been taken very seriously and corrective measures will be made where necessary. Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Latara

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😘
Stayed 3 nights in Mar 2024
Response from Melissa Burrell on May 15, 2024
Dear Latara,Thank you for vacationing with us, and we look forward to hosting you again in the future.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 Okay

Roshane

Liked: Staff & service
Please diacard my previous email. Upon speaking with the security "Jermaine" yesterday he outlined and showed me that another security lady was the reason for miscommunication regarding my stay at luxury vs grand. Which has changed my emtired mood with this clarity and looking forward tonky next stay.
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 15, 2024
Dear Roshane,Thank you for you feedback.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa Burrell Guest Relation Agent.

10/10 Excellent

Bartae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort I’ve been too i loved it so much i didn’t want to leave
Stayed 5 nights in May 2024
Response from Melissa Burrell on May 14, 2024
Dear Bartae,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Department.

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely amazing and the staff and entertainment staff is outstanding. I just Wish they had a little more night life for adults! Other than that everything was amazing.
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 14, 2024
Dear Ms. Deanna,Thank you for your comments.Please rest assured that we will try our best to improve in the area mentioned.Kind Regards,Guest Relations Agent.

10/10 Excellent

wanita

Liked: Cleanliness, staff & service
Stayed 10 nights in May 2024
Response from Melissa Burrell on May 15, 2024
Dear Wanita,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacation at our hotel.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 Okay

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 14, 2024
Dear Mr. Travis,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to share your ratings of your stay with us, and we will do our best to reinforce in our overall service areas.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Guest Relations Agent.

8/10 Good

Garfield

Liked: Cleanliness, staff & service
Like the location. Beach have too much rocks. Not enough beach for swimming
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 13, 2024
Dear Mr. Garfield,Thank you for sharing your feedback and we will do our best to improve in the area that you have mentioned.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Christine Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service were exceptional. Lots of dining options for supper (with reservations), plenty of activities available and beach areas. Resort is well used and could do with some updating of things like wobbly tables and some worn out chairs in the lounge areas.
Stayed 7 nights in May 2024
Response from Melissa Burrell on May 13, 2024
Dear Christine Anna,Thank you for your feedback.All your observations have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Karl, Lilburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly staff and the food was awesome.
Stayed 8 nights in May 2024
Response from Melissa Burrell on May 13, 2024
Dear Karl,Thank you for your feedback.We are thrilled to read that you enjoyed the food and the service delivery from our friendly staff.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent

8/10 Good

florin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at superlative , excepting one thing that I am not sure if it's property fault or not . One day , I booked a scuba day trip with one on the company that operate on one of their beach . The " scuba day trip" was in fact a half hour snorkeling trip and a stop to a beach with a small restaurant . It's false advertising ( the name of the boat/company is Scubaquatic )
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 13, 2024
Dear florin,Thank you for sharing your feedback.For the point that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great location with a relaxing beach.
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 10, 2024
Dear Mr. Andrew,Thank you for sharing your feedback.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

TRACY-ANN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff waa excellent. I will definitely come back.
Stayed 7 nights in May 2024
Response from Melissa Burrell on May 10, 2024
Dear Ms. Tracy - Ann,We appreciate your feedback.It is a pleasure to read that the staff was excellent. The Bahia Principe team looks forward to welcoming back for an unforgettable stay.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

phennessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing . Can’t find enough words
Stayed 4 nights in May 2024
Response from Melissa Burrell on May 10, 2024
Dear Phennessa,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Warmest Regards,Melissa BurrellGuest Relations Agent.

6/10 Okay

ALVIN

I didn't like the first room I was given plus the AC wasn't working at the time I got there. I had to pay USD$50 to get a better room with AC. While waiting the room no one offer me a drink. When I finally got the room to the room the cleaning lady was still getting it ready. The rep who escort me to the room was very nice. I was not given the benefit of a late checkout I wanted to checkout at around 4pm due to my pickup but was only allowed till 1pm. My previous experience at this resort was much better than this time. I think the staff can put more effort in giving better service.
Stayed 3 nights in May 2024
Response from Melissa Burrell on May 22, 2024
Dear Alvin,Thank you for sharing your vacation experience with us.Please accept our apologies for the concerns noted in your comments.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regards,Melissa BurrellGuest Relations Agents.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third trip and will return.
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 9, 2024
Dear James,Thank you for your comments.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 Good

Braedon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of kindness from all the staff was truly amazing. Kieshaune Dawes (Miss 24/7) and Ashdane Bennett from guest experience we’re outstanding when it came to taking care of our needs during our stay! It was truly an overall amazing experience and felt like home for the duration of our stay.
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 9, 2024
Dear Braedon,We are thrilled to read that you had an amazing experience. Thank you for the recognition of Kieshaune Dawes and Ashdane Bennett for delivering exceptional services to you during your vacation.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 Okay

Shondelle

Traveled with family
it was great time. i love how welcoming the staff was. it was also a lot of attractions, but my room floor was very moist and slippery all the time. The food could be better too.
Stayed 5 nights in May 2024
Response from Melissa Burrell on May 9, 2024
Dear Shondelle,Thank you for your feedback. We are thrilled to read that you had a great time. Please be assured that we will improve in the areas that you have mentioned.Once again, thank you for choosing Bahia Principe Hotels & Resorts to be your holiday destination.Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Jacquelyn, Lexington

Traveled with partner
Liked: Cleanliness, staff & service
Customer Service and Cleaning of the resort was excellent. The staff was so friendly and welcoming as well.
Stayed 5 nights in Apr 2024
Response from Melissa Burrell on May 6, 2024
Dear Ms. Jacquelyn,Thank you for your feedback. We are delighted to read that enjoyed our customer service, cleanliness and friendliness of the staff.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melissa Burrell on May 6, 2024
Dear Ms. Claudia,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Amy Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Enjoyed our stay!
Stayed 5 nights in Apr 2024
Response from Melissa Burrell on May 6, 2024
Dear Ms. Amy Marie,It is a pleasure to read that you enjoyed your stay with us.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 Good

Linda

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property was nice.pool was fantastic.people were really friendly.
Stayed 7 nights in Apr 2024
Response from Melissa Burrell on May 6, 2024
Dear Ms. Linda,We are thrilled to read that you had an enjoyable stay with us.Sending our warmest Regards,Melissa BurrellGuest Relations

10/10 Excellent

Sophonie, Hommestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Melissa Burrell on May 6, 2024
Dear Sophonie,Thank you for sharing your ratings.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Tanya

Stayed 4 nights in Apr 2024
Response from Melissa Burrell on May 22, 2024
Dear Ms. Tanya,We appreciate your ratings.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.Warmest Regards,Melissa BurrellGuest Relations Agent