Deluxe Room, 1 King Bed, Balcony | In-room safe, desk, iron/ironing board, free cribs/infant beds
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Reviews of Rydges Rotorua

4.5 out of 5
Rydges Rotorua
10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Karl

Stayed 1 night in May 2024
Response from Maureen on May 21, 2024
Hi KarlThanks for your ratingRegards Maureen

4/10 Poor

Moonhee

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Maureen on May 21, 2024
Hi MoonheeThanks for rating your recent stay, I'm sorry that it did not meet your expectations.Regards Maureen

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a couple of areas of concern. Although carpark easily filled up, street parking further away from hotel always left us concerned with safety. Apart from the parking Hotel and staff was great.
Stayed 3 nights in Apr 2024
Response from Maureen on May 14, 2024
Hi BobThanks for choosing to stay with us.Regards Maureen

8/10 Good

Phil

Business traveler
Liked: Cleanliness, staff & service, amenities
Comfortable, convenient accommodation, nothing especially standout. Bathrooms needs upgrade. I hate shower over bath and plastic curtains.
Stayed 2 nights in May 2024
Response from Maureen on May 14, 2024
Hi PhilI would recommend our Deluxe rooms that were renovated in 2022 and have a walk in shower.Regards Maureen

6/10 Okay

Bhumiben

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room we had booked was dirty and had hair on the beds and in the bathroom. Fortunately the staff were really accommodating and super friendly, they upgraded us and gave us complimentary drinks. Ended up having a lovely stay but the start was a bit of a let down.
Stayed 1 night in May 2024
Response from Maureen on May 7, 2024
Hi BhumibenI'm sorry that the first room you were allocated was not prepared properly prior to your arrival. Great to read that the team were able to provide a solution.Regards Maureen

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and close to shops
Stayed 2 nights in May 2024
Response from Maureen on May 7, 2024
Hi KevinThanks for providing a review of your recent stay.Regards Maureen

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in May 2024
Response from Maureen on May 7, 2024
Thanks for your rating Ben.Regards Maureen

8/10 Good

Maria, Fairfield Heights

Traveled with family
The hotel can do with an upgrade but our room was a good size and views of the geothermal outside our window. The hotel had plenty of complimentary parking and when it did overflow there was street parking, which wasn't too far and still walkable.
Stayed 3 nights in Apr 2024
Response from Maureen on May 3, 2024
Thanks for your feedback Maria.Regards Maureen

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay
Stayed 1 night in Apr 2024
Response from Maureen on May 3, 2024
Thanks EugeneRegards Maureen

6/10 Okay

Caleb

Traveled with partner
Liked: Amenities
Property was in a good location but definitely dated and our room could have had a better clean
Stayed 1 night in Apr 2024
Response from Maureen on Apr 30, 2024
Hi CalebThanks for your feedback on your recent stay in one of our Superior Rooms. Regards Maureen

10/10 Excellent

Jinyan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, well maintained facility. Nice dinning area.
Stayed 1 night in Apr 2024
Response from Maureen on Apr 30, 2024
Hi JinyanThanks for sharing your experience.Regards Maureen

8/10 Good

Brenda

Stayed 1 night in Apr 2024
Response from Sim on May 16, 2024
Thank you for your feedback Brenda, We are glad to know your stay with us meet your expectations. Looking forward to host you in future.

10/10 Excellent

Guoneng

Liked: Cleanliness, staff & service, property conditions & facilities
Bed is very comfortable.
Stayed 1 night in Apr 2024
Response from Maureen on Apr 26, 2024
Hi GuonengThanks for choosing to stay with us and for your review.Regards Maureen

6/10 Okay

Devanjan

Disliked: Cleanliness, staff & service
It didn't feel now 4 star hotel.
Stayed 1 night in Apr 2024
Response from Maureen on Apr 26, 2024
Hi DevanhanI'm sorry that we did not meet your expectations. I hope you provided some specific feedback to our team during your stay.Regards Maureen

8/10 Good

Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maureen on Apr 26, 2024
Hi Pingwe appreciate your rating.Regards Maureen

10/10 Excellent

janet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice choice for our short stay in Rotorua. Staff was great. Room did not get vacuumed, and had to ask for coffee pods but otherwise everything was great
Stayed 1 night in Apr 2024
Response from Shannon on Apr 20, 2024
Hi Janet,Thank you for your feedback. I will pass your comments on to the teams.

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I’ve regularly stayed at Rydges Rotorua it’s a great spot, with geothermal activity surrounding it. Also heated pools and a good buffet breakfast/dinner. The rooms are tidy but this stay not as well maintained due to high occupancy. No shampoos etc room wasn’t as clean as normal but still very comfortable
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 19, 2024
Hi Mike,Thank you for your continued patronage and your feedback. I will pass on your feedback to the teams and make sure the standards are met. We look forward to seeing you back soon.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, comfy bed.
Stayed 1 night in Apr 2024
Response from Shannon on Apr 20, 2024
Hi Mike,Thank you for your review..

6/10 Okay

Bruce

Traveled with family
Liked: Staff & service, amenities
Comfortable bed but bathroom was not clean or well maintained.
Stayed 1 night in Apr 2024
Response from Shannon on Apr 15, 2024
Hi Bruce,Thank you for taking the time to leave your feedback. I will inform the Housekeeping team and see that the issues are not repeated.

6/10 Okay

Shubam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shannon on Apr 15, 2024
Hi Shubam.Thank you for taking the time to leave a rating for your recent stay with us.

6/10 Okay

Julian

Traveled with family
Liked: Amenities, property conditions & facilities
Room staff very abrupt and almost rude
Stayed 3 nights in Apr 2024
Response from Shannon on Apr 14, 2024
Hi Julian,Thank you for taking the time to review your stay with us. We will look into the matter and speak to staff members. We apologies for this and your feedback will help us improve our services.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shannon on Apr 13, 2024
Hi Brad,Thank you for your amazing review!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in Room 418. The views were spectacular and we enjoyed the Rotorua area and all it has to offer.
Stayed 4 nights in Apr 2024
Response from Shannon on Apr 9, 2024
Hi Colleen,Thank you for your 5 star review

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with great staff. First room had an aircon problem so promptly upgraded at no extra cost to a better room. My only issue was that the location was away from the town centre so to experience local dining and most sites required a car.
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 9, 2024
Hi SueThank you for your feedback.Regards

8/10 Good

bhannu

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shannon on Apr 9, 2024
Hi Bhannu,Thank you for taking the time to review your stay with us.

10/10 Excellent

Xiaomei, webster

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall, it was a nice stay.
Stayed 3 nights in Mar 2024
Response from Shannon on Apr 9, 2024
Hi Xiaomei,Thank you for your 5 star review

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated and well equipped rooms
Stayed 1 night in Apr 2024
Response from Shannon on Apr 9, 2024
Hi Frances,Thank you for your 5 star review

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Shannon on Apr 9, 2024
Hi StanThank you for you 5 star review

6/10 Okay

Joshua, burbank

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Shannon on Apr 9, 2024
Hi Joshua,Thank you for taking the time to review your stay with us.

6/10 Okay

Rota

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Shannon on Apr 9, 2024
Hi Rota,Thank you for taking the time to review your stay with us.

6/10 Okay

Alayne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom was not clean, had last peoples hair in it and smelled like a urinal
Stayed 1 night in Apr 2024
Response from Maureen on Apr 2, 2024
Hi AlayneI'm sorry that the bathroom was not properly prepared for your arrival. I trust our team was able to sort this quickly for you.Regards Maureen

10/10 Excellent

Te Amokura

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Maureen on Apr 2, 2024
Hi Te AmokuraThanks for providing a rating of your recent stay.Regards Maureen

8/10 Good

Alex

Stayed 2 nights in Mar 2024
Response from Maureen on Apr 26, 2024
Hi AlexThanks for rating your recent stay.Regards Maureen

6/10 Okay

Tannis

Traveled with partner
Liked: Amenities
Okay experience, no big complaints but nothing stood out. We had a nice view which included the geyser at night. The room came across slightly dirty due to stains on the carpet and marks on the wall. Parking was free and easy. This came across as a better family hotel experience than couple getaway.
Stayed 1 night in Feb 2024
Response from Maureen on Apr 2, 2024
Hi TannisThanks for sharing your experience. I will look into the issues you have mentioned with your room.Regards Maureen

8/10 Good

Rochelle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great breakfast
Stayed 1 night in Mar 2024
Response from Maureen on Apr 2, 2024
Hi RochelleThanks for choosing to stay with us. I'm glad you enjoyed our breakfast buffet.Regards Maureen

10/10 Excellent

Ronnie

Business traveler
Liked: Amenities
.
Stayed 2 nights in Mar 2024
Response from Maureen on Mar 28, 2024
Thanks for your rating RonnieRegards Maureen

8/10 Good

JANE

Stayed 2 nights in Mar 2024
Response from Shannon on Apr 16, 2024
Hi Jane,Thank you for leaving a rating for your recent stay with us. We look forward to welcoming you back.

10/10 Excellent

Gagan

Stayed 2 nights in Feb 2024
Response from Shannon on Apr 15, 2024
Thank you Gagan for your feedback.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great in all ways
Stayed 2 nights in Mar 2024
Response from Maureen on Mar 25, 2024
Hi LarryThanks for your feedback.Regards Maureen

10/10 Excellent

ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms and pool area
Stayed 1 night in Mar 2024
Response from Maureen on Mar 25, 2024
Hi AshleyThanks for your feedback.Regards Maureen

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room in a big hotel which includes pool and guest laundry. Room was sizeable with a balcony with outlook on a Māori village. Bit too far to walk to Eat Street but clean, quiet. Recommend if you have a car to get around.
Stayed 2 nights in Mar 2024
Response from Maureen on Mar 25, 2024
Hi GregI'm pleased you enjoyed your time in Rotorua.Regards Maureen

10/10 Excellent

Patricia A

Liked: Cleanliness, property conditions & facilities
Buffet cost was high and no other close restaurants; however cab ride to main restaurant's strip is only $20. The rooms were amazingly comfortable and shower_bath aas roomy and great water pressure etc.
Stayed 4 nights in Feb 2024
Response from Maureen on Mar 25, 2024
Hi Patricia AThanks for providing feedback on your recent stay.Regards Maureen

6/10 Okay

Kaijun

Traveled with family
Disliked: Cleanliness, amenities
We liked the hotel's location, convenience of parking and friendly front desk staff. My family and I have been regularly staying in the hotel ever since it was Holiday Inn till now Rydges. Our most recent stay has been marked with few unpleasant things. To start off, we stayed in two Deluxe double rooms, both the bathrooms had cleanliness issues: hair in bath and vanities, dirty toilet bowl, hand soap and other amenities containers not clean. I understand we are adhering to an environmental friendly approach, however it would be nice to have a note for where to get toothbrush etc. Overall the bathroom looked downgraded compared to the rest of the room. The most put off aspect was receiving a morning at 8:30 in our room 807 when we did not request, which woke us up and mess with our rest. To top up housekeeping knocked on our other room asking about our check out time at 10:15am when the hotel policy says clearly 11am check out. It shows a lack of proper training of staff. The breakfast was not at all reflecting the price. Lack of variety and quality. Bread station was messy and uncleaned for about 30 mins. Staff would not top up food items. No condiments or sauces (like Holiday Inn used to provide), coffee was horribly bitter. Serveware were dirty, staff would not put them away. Overall the value for money is not at all good. Being one of the best hotels in Rotorua, like it used to be with Holiday Inn, we would expect better service and quality, however it’s disappointing.
Stayed 1 night in Mar 2024
Response from Maureen on Mar 19, 2024
Hi KaijunI'm sorry that you experienced issues during your recent stay, you will have noticed that many of us remain from Holiday Inn and we continue to strive for the same high level of customer service. It is disappointing when we let our returning customers down.Regards Maureen

10/10 Excellent

Scot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful place! We especially liked the view from our room (forest view)
Stayed 2 nights in Feb 2024
Response from Maureen on Mar 19, 2024
Hi ScotThanks for choosing to stay with us. Many guests appreciate our location out of the centre of town.Regards Maureen

8/10 Good

Dorilynn, North Plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was 4 star. I wanted to give 5 star but vents were in serious need of cleaning. Very dirty. Staff was great and friendly.
Stayed 2 nights in Mar 2024
Response from Maureen on Mar 8, 2024
Hi DorilynnThank you for not allowing this housekeeping error to spoil your stay with us. Regards Maureen

10/10 Excellent

Maria

Liked: Property conditions & facilities
Would go back there again close to hot spots no pun intended right next to Geothermal Village and the Te Puia show , Geyser park and center to learn about the culture.
Stayed 7 nights in Feb 2024
Response from Maureen on Mar 4, 2024
Hi MariaThanks for sharing your experience.Regards Maureen

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location right next to Māori village and walking trails.
Stayed 2 nights in Feb 2024
Response from Maureen on Mar 4, 2024
Hi ClaudiaI'm pleased you enjoyed our location and were able to take advantage of the nearby facilities.Regards Maureen

10/10 Excellent

Vonida

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the hotel amenities like laundry, pool, and kid’s play room!
Stayed 1 night in Feb 2024
Response from Maureen on Mar 4, 2024
Hi VonidaThanks for your feedback.Regards Maureen

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maureen on Feb 29, 2024
Hi DavidWe appreciate your rating.Regards Maureen

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Not a lot of options around the hotel but if your enjoying the city, it's close and perfect. I would say the buffet and breakfast is a bit on the expensive side but it is great quality food.
Stayed 2 nights in Feb 2024
Response from Maureen on Feb 26, 2024
Hi JesusWe appreciate your feedback, our location is great for anyone wishing to visit the Whakarewarewa Living Village or Te Puia and there is easy access to the Redwoods Forest for bikers and walkers.Regards Maureen