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Reviews of Gateway International Motel

3 out of 5
Gateway International Motel
263 Fenton St, Rotorua

Reviews

6.0
Rating 10 - Excellent. 19 out of 274 reviews" "
Rating 8 - Good. 78 out of 274 reviews" "
Rating 6 - Okay. 83 out of 274 reviews" "
Rating 4 - Poor. 62 out of 274 reviews" "
Rating 2 - Terrible. 32 out of 274 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Didnt like the place it needs a upgrade
Stayed 1 night in Apr 2024

6/10 Okay

Krish

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Says spa is included in the room cost but then we were told to pay additional $14. Everything in the interior is very old dated and needs to be refurbished to modernize to to the current standard. Thanks
Stayed 1 night in Apr 2024

2/10 Terrible

Alby

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was the pits, not like in the ad that shows all good and clean. The electric hot plate was all rusted and unusable. There was bugs crawling in the draws under tv. Blankets were all bleach stained. The facility offered mineral spring baths. The one i saw did not have one tile left, either on the walls nor the floor. They expected people to walk on jaggered concrete. No laundry facility also. No air conditioner not that we needed it. You need to send out inspectors because this place will give you a bad name. Not a good way to do business.
Stayed 2 nights in Apr 2024

6/10 Okay

Megan

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
We were in room 8, and really enjoyed the beds and bathroom. The rooms are dated and show signs of wear and tear but nothing was broken or compromised. We did book the room as there was a mineral pool available however it’s was literally boiling hot! There was no way anyone would be able to use it. When we mentioned it upon checking out they did not seem to care. The location was great, with a short walk to down town and the lake. The rooms are definitely not sound proof, could hear people throughout the night.
Stayed 2 nights in Feb 2024

4/10 Poor

Bernadette

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Shannon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No smoke alarms!! Not all lights worked. No power points in 2nd bedroom. Could hear the people above us and below us.Toilet only flushed when it wanted too. Could do with a lot of TLC..is run down so feels dirty. Location was great, the beds were massive and the customer service was nice.
Stayed 1 night in Feb 2024

6/10 Okay

J & M

Liked: Cleanliness, staff & service
Easy check in. Room clean. Curtains were coming off rail, and needed fixing. Got woken by hearing cleaning people outside, around 9am wanting to come clean, when check out wasn't till 10am. Would be nice to not be woken up.
Stayed 1 night in Jan 2024

8/10 Good

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Newzealand

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Manpreet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place, affordable and recommended
Stayed 1 night in Jan 2024

4/10 Poor

sunil

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
run down place which needs urgent upgrade. bathrooms terrible with mould and dirty. kitchen does not have adequate utencils and oven does not work, stove is old which needs replacing. table top can fall over on someone if you leaned on it. carpet is old. it definately needs urgent upgrade
Stayed 1 night in Dec 2023

6/10 Okay

Andrea

Traveled with family
Disliked: Amenities
Very expensive for an average sort of accommodation. Also there was no clothesline. On a positive note - located close to city centre.
Stayed 1 night in Jan 2024

2/10 Terrible

Esther

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like i was staying in an emergency housing. Cars keep pulling up to a particular room, looks like they drug dealing and also people playing loud music nearly all night. So glad i only booked 1 night stay. Also note the photos on your website is so deceiving, the room looks nothing like that. Always seeing cockroaches crawling.
Stayed 1 night in Dec 2023

2/10 Terrible

Ron

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgraceful... paint peeling, half the light globes blown, one light half melted of the wall, mould on the shower fittings, VERY saggy mattress (we kept rolling into the middle), heating not working, marketing photos didn't match reality...

8/10 Good

Shelley Moana

Stayed 2 nights in Nov 2023

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities
This is an old motel but it was lovely and clean and the staff were very helpful and lovely to talk to.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was very comfortable and relaxed. It was very quiet which suited us completely
Stayed 1 night in Nov 2023

6/10 Okay

H

Stayed 2 nights in Nov 2023

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit dated , but good value for money
Stayed 2 nights in Nov 2023

4/10 Poor

andrew

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Needs a huge amount of money spent on it. Turn it into a backpackers. Demolish and start again.
Stayed 2 nights in Oct 2023

8/10 Good

Sharlene

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Maninder

Traveled with family
Dirty Filthy bed sheets with stains and when I asked at reception to change those sheets they charged $20 for that. And that smell in that room we stayed was unbearable
Stayed 2 nights in Sep 2023
Response from Gateway on Oct 3, 2023
HiWell, if we charge 20 with your permission that means you know the reason, when you came next morning to ask for room service you requested us to change the sheet, you said there was the previous mark on the sheet and we replied we changed all the sheets on daily basis after chaeckout but still we will check, then you admit that your 7 year old kid pass urine at night on bed sheet, but when we inspect the room we found bed sheets, bed cap, douvet all was wet including bed matters protector. If you running business what you suppose to do??Well, if you have right to give feedback after your stay, atleast give honest review or tell truth why we deduct 20.This review is only for readers because booker already knows the reality, he did create nice story but it’s nothing more than a lie.Regards Gateway team

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the mineral pool
Stayed 1 night in Sep 2023

4/10 Poor

Mohammed

Stayed 1 night in Sep 2023

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the private spa, the staff was super friendly as we arrived. The room was perfect and very roomy for family of 7 ☺
Stayed 1 night in Jul 2023

8/10 Good

Robyn

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The whole property is a bit run down especially the shower/bathroom. However it was very well heated and beds were top rate.Also nice and clean room.
Stayed 1 night in Jul 2023

8/10 Good

rob

Liked: Staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Sital

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was ok but not perfect… needs bit of more cleanliness and renovation
Stayed 1 night in Jun 2023

4/10 Poor

Shane

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Holes in wall and above the shower curtain..I heard after our stay that it was used for emergency housing.. very noisy.
Stayed 1 night in Apr 2023

8/10 Good

Satend

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall. Used the mineral pool.
Stayed 1 night in Apr 2023

8/10 Good

Hone

Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked that there was a spa but the Jets weren't working. Enjoyed the Thermal, rooms are pretty standard but was livable over all a great place
Stayed 1 night in Apr 2023

8/10 Good

Chanelle

Liked: Staff & service
Nice place and very friendly staff. Needs tender loving care especially wiring, had a zap from one of the plugs and couldn't switch point off. Spa bath needs replacing, no way i would sit in it. But bed was comfy.
Stayed 2 nights in Apr 2023

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should install a handrail in spa bath for the elderly or bigger person to assist with getting out and a foot stool for shorter people to get in and out
Stayed 1 night in Apr 2023

6/10 Okay

Linda

Traveled with family
The motel doesn’t have a bath curtain. The condition is quite old and there are a lot of mosquitoes.
Stayed 1 night in Apr 2023

4/10 Poor

tong

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All things too old and without maintain
Stayed 1 night in Apr 2023

6/10 Okay

david

Traveled with family
Liked: Cleanliness
Average older motel
Average older motel. Was ok for a night. Close to cbd was good
Stayed 1 night in Apr 2023

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room setting is outdated but has all the basic necessities. Beds are comfortable and clean. Close enough parking to the room. The fish n chip place across the road, extremely yummy so that was a bonus.
Stayed 1 night in Apr 2023

8/10 Good

jan

Stayed 2 nights in Mar 2023

2/10 Terrible

Mayank

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Run down property, not what we saw in the photos (photos weren’t extraordinary anyway). Lot of things are broken/ damaged and needing immediate maintenance and repairs. Shower is so slow, bathroom/ spa is just dirty in general. We noticed on our day 3, when we were returning from our breakfast that our room was open and nobody was there and a tradie walked in who said he was trying to fix the Antenna dor TVs in the motel. I think it would be polite and professional for motel to ask/ let the customer know that their room will be accessed in the absence by a third party tradesmen, Motel staff wasn’t even supervising this. Won’t recommend, specially not for a longer stay.

8/10 Good

Moana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

sarah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The bedspread in the lounge had a stain on it. The glassware was dirty so we cleaned all the crockery before using it. The beds were very uncomfortable and you could hear everything from the unit above us. There was also water coming over their balcony in the morning dripping into our outside space.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Stayed one night, great property, clean and tidy, didn't see staff as arrived late but key was in lock box. Will stay here again, thank you!

8/10 Good

dilbagh

Stayed 1 night in Jan 2023

6/10 Okay

Seonchae

4/10 Poor

Rose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The person in the office was nice, but not of the expected professional standard. Everything was run down and neglected looking - shabby. There was no value for money for the nightly room rate and I didn't sleep well, because I actually didn't feel safe.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2022

6/10 Okay

Rangihotuana

Stayed 2 nights in Sep 2022

6/10 Okay

simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Easy check in, hassle free, but the lack of maintenance was very obvious.
Stayed 2 nights in Sep 2022