"After booking through Hotels.ca, the hotel reached out to inquire if we had any requests, pets, special reasons to be there etc. I informed them we were there to celebrate my 40th bday. When we arrived, they had upgraded our suite to the best room they had which was amazing for our stay. (It had 2 bedrooms, a fireplace in the living area, a dining table, kitchenette, and a sauna!) They had left a bottle of wine, chocolates and a card wishing me a happy birthday. I have never had a hotel reach...