2 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of Peppermill Resort Spa Casino

4 out of 5
Peppermill Resort Spa Casino
2707 S. Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 3679 out of 5834 reviews" "
Rating 8 - Good. 1187 out of 5834 reviews" "
Rating 6 - Okay. 446 out of 5834 reviews" "
Rating 4 - Poor. 249 out of 5834 reviews" "
Rating 2 - Terrible. 273 out of 5834 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maury, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bonnie C. on May 18, 2024
Thank you, Maury, for choosing the Peppermill Resort Spa Casino and your rating of 5 stars. We hope to have you back as our guest soon.

10/10 Excellent

Ariana

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Bonnie C. on May 18, 2024
Thank you, Ariana, for choosing the Peppermill Resort Spa Casino and your rating of 5 stars. We hope to have you back as our guest soon.

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bonnie C. on May 17, 2024
Thank you, Susan, for choosing the Peppermill Resort Spa Casino and your rating of 5 stars. We hope to have you back as our guest soon.

10/10 Excellent

ED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable from the moment I pulled in . Thank you
Stayed 2 nights in May 2024
Response from Service Excellence on May 16, 2024
Thank you, ED, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

8/10 Good

Adrian, Killeen

Stayed 3 nights in May 2024
Response from Service Excellence on May 16, 2024
Good morning, Adrian, thank you for your recent stay at the Peppermill and your 4 out of 5-stars rating. We hope to see you soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bonnie C. on May 16, 2024
Thank you, Andrea, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

8/10 Good

La Vaughn, Elk Grove

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property but the resort fee is expensive.
Stayed 1 night in May 2024
Response from Service Excellence on May 14, 2024
Good morning, La Vaughn, thank you for your recent stay at the Peppermill and your 4 out of 5-stars rating. We hope to have you as our guest again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on May 15, 2024
Thank you, Kevin, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and Wendy was fantastic when checking us in.
Stayed 1 night in May 2024
Response from Service Excellence on May 14, 2024
Thank you, Christine, for your 5 out of 5-star rating and providing your feedback on your visit. We are glad to hear you enjoyed your stay here at the Peppermill and that our Front Desk staff provided our “Peppermill 4 Diamond Service.” We hope to see you again soon.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Big casino. Great food in Biscotti
Stayed 1 night in May 2024
Response from Bonnie C. on May 14, 2024
Thank you, Lori, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the poker room.
Stayed 4 nights in May 2024
Response from Bonnie C. on May 14, 2024
Thank you, Kenneth, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

10/10 Excellent

Carly

Stayed 1 night in May 2024
Response from Bonnie C. on May 15, 2024
Good evening, Carly, thank you for your recent stay at the Peppermill and your 5 out of 5 rating. We hope to have you as our guest again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service
OK it's Reno, not Vegas. This is a HUGE hotel, some very good rooms, some not so much. Decently quiet.
Stayed 2 nights in May 2024
Response from Bonnie C. on May 15, 2024
Good evening, Richard, thank you for your recent stay at the Peppermill and your 4 out of 5-stars rating. We hope to have you as our guest again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 2 nights in May 2024
Response from Service Excellence on May 13, 2024
Thank you, Emily, for choosing the Peppermill, being our guest, and rating a 5 out of 5-stars! We hope to have you as our guest again soon.

4/10 Poor

Katherine, spring creek

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So I think I need to just avoid peppermill at this point. Two times in a row we have had bad experiences. First… we book, we expect to pay a resort fee.. but then we paid a crazy huge deposit on top of that. Like I’m okay with a deposit but you have my credit card on file. They closed the pool bar and snack bar which again, I could deal with, but they wouldn’t allow us to order in pizza because it wasn’t from the peppermill. Like okay I wanted to order from the snack bar but we couldn’t. Again, oh well I’ll deal. Our room was supposed to be a suite and we got a dirty basic room. They did switch us but not without complaining. Like bro I’ll stay home if I have to stay in a gross room. But if I cancelled I’d be charged anyway… We then go by the gift shop and get a 6 pack of modelo to take back to our room.. we stopped at biscottis to grab some food because we were legit starving after running back and forth from our room to the front desk to another room to the pool to the bar… all in under an hour. So we go to biscottis. The waiter comes in and tells us we better not get rowdy. Umm sir I don’t even drink. My husband and his friend do. Whatever.. the food was pretty okay .. I remembered it being better before. So we took the rest to go. The bed was comfortable and the kid that was in charge of room service was so amazing! When we went out to look for the aurora borealis there were some security guards taking down someone that was breaking into cars. They were all really nice.
Stayed 2 nights in May 2024
Response from Bonnie C. on May 15, 2024
Good evening Katherine, thank you for choosing to stay at the Peppermill. We are sorry to hear about the struggles you had while on property. We will be sure to send your comments to our management staff for review. Please feel free to contact our Service Excellence department while on property in the future so we can address the issues while you are on property. We hope to have you as our guest again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was superb for check-in to check-out, they accommodated us with everything we needed
Stayed 2 nights in May 2024
Response from Service Excellence on May 13, 2024
Thank you, Mark, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

10/10 Excellent

Sue, Schertz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Staff very helpful. Rooms are very nice and comfortable.
Stayed 2 nights in May 2024
Response from Service Excellence on May 12, 2024
Sue, thank you for your very nice comments and we hope to welcome you back again.

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay like always
Stayed 1 night in May 2024
Response from Service Excellence on May 12, 2024
Olga, thank you for your continued patronage of the Peppermill and we hope to welcome you back in the near future.

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Bonnie C. on May 13, 2024
Thank you, Amy, for choosing the Peppermill Resort Spa Casino. We appreciate your 4 out of 5 rating and hope to have you as our guest again soon.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on May 12, 2024
Steve, thank you for being our guest and your 5-star rating. We hope to welcome you back in the near future.

6/10 Okay

Ahmed

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
All good except the website information on Tuscany suite is misleading. I ordered a suite but received one bedroom with two beds. It included a large bathroom with two sinks. Suite to me means a bedroom area and a seating area. I did not ger the seating area.
Stayed 3 nights in May 2024
Response from Service Excellence on May 12, 2024
Ahmed, thank you for being our guest and although some of our "suites" do have an additional seating area, we do have "suites" that have upgraded amenities i.e.: European Soaking tubs, steam showers, fireplaces etc. Please feel free to text our Service Excellence Team if you have any questions or concerns about your accommodations.

8/10 Good

Scott, Redmond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous check in experience! Clean and updated rooms.
Stayed 1 night in May 2024
Response from Service Excellence on May 11, 2024
Scott, thank you for your nice comments and for choosing the Peppermill for your hotel needs. We hope to see you again in the near future.

10/10 Excellent

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our dining experiences from both the Steakhouse and Italian restaurants. Our room was very clean, luxurious, and spacious. The casino is great in size and has a variety of options for everyones needs. Looking forward to coming back!
Stayed 2 nights in Apr 2024
Response from Service Excellence on May 11, 2024
Jasmin, thank you so much for your kind comments and we are so pleased you had an excellent visit to our resort including your dining experiences. We hope to see you soon and please feel free to text our Service Excellence Team if we can be of assistance before, during or after a stay with us.

10/10 Excellent

Lionel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful Resort! Peppermill was more than we expected. The staff consistently smiles. Matt made our day at check in assisting with our many questions and the Bell staff and Drivers were friendly and kind.
Stayed 1 night in May 2024
Response from Service Excellence on May 10, 2024
Good morning, Donna, thank you for choosing the Peppermill and rating 5 out of 5-stars. We are glad to hear our staff represented the 4-Diamond standard and you enjoyed your visit. We hope to have you as our guest again soon.

4/10 Poor

David

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
At check in I was given the wrong room number. Wasted time trying to find the wrong room and even more frustrating trying to open the wrong door! Had to return to front desk and was told the correct number. Elevator was a joke trying to find out where you were. My first and last time staying at this hotel.
Stayed 1 night in May 2024
Response from Service Excellence on May 10, 2024
Good morning, David, thank you for staying with us at Peppermill. We greatly apologize for any errors encountered while receiving your room number at Front Desk. We would also like to apologize for frustrations experienced navigating our resort. Please contact Service Excellence if you have any questions or inquiries. We have passed along your feedback to ensure this does not happen again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Service Excellence on May 9, 2024
Thank you, Kimberly, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and hope to have you as our guest again soon.

10/10 Excellent

Jessica, SEATTLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Peppermill is my go to spot for a quick trip to Reno! The staff is always super friendly. I appreciate that they have non-smoking floors.
Stayed 1 night in Apr 2024
Response from Service Excellence on May 8, 2024
Thank you, Jessica, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

4/10 Poor

Joseph

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Service Excellence on May 9, 2024
Good morning, Joseph, we would like to extend our sincerest apologies for not meeting expectations. If you would like to discuss your concerns about your visit, please feel free to contact our Service Excellence department. It is our hope that we can assist you and you will choose the Peppermill the next time you are in the area.

10/10 Excellent

Suzette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very big hotel but very beautiful.
Stayed 2 nights in May 2024
Response from Bonnie C. on May 7, 2024
Thank you, Suzette, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we hope to have you as our guest again soon.

10/10 Excellent

Tammi

Liked: Cleanliness
Nice stay
Stayed 1 night in May 2024
Response from Bonnie C. on May 8, 2024
Thank you, Tammi, for staying at the Peppermill Resort Spa Casino and rating a 5 out of 5-stars. We are glad to hear you enjoyed the beds in the room you stayed in. We hope to have you as our guest again soon.

10/10 Excellent

Franchesca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean!
Stayed 1 night in Apr 2024
Response from Service Excellence on May 6, 2024
Thank you, Franchesca, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay. The room was beautiful, the bed comfortable, there are plenty of places to eat and the parking garage was convenient and quick to get to our room
Stayed 1 night in May 2024
Response from Service Excellence on May 6, 2024
Thank you, McKinze, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that you enjoyed the dining outlets we have to offer. We hope to have you as our guest again soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the atmosphere here. Great staff, easy to get around, comfortable beds nice room-upscale, and good price! We always come back when traveling thru.
Stayed 1 night in May 2024
Response from Service Excellence on May 6, 2024
Thank you, Linda, for staying at the Peppermill Resort Spa Casino and rating a 5 out of 5-stars. We are glad to hear you enjoyed the beds in the room you stayed in. We hope to have you as our guest again soon.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed dinner at Peppermill steak house. Great food and great service. Gym is also very equipped, we enjoyed our workout. Definitely will stay here again.
Stayed 2 nights in May 2024
Response from Bonnie C. on May 7, 2024
Thank you, Anna, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that you enjoyed the dining outlets we have to offer. We hope to have you as our guest again soon.

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great
Stayed 2 nights in May 2024
Response from Service Excellence on May 5, 2024
Beverly, we are so happy you had an excellent visit to the Peppermill and hope to welcome you back in the near future.

10/10 Excellent

Susan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A friend and great service at the Casino. Plus non smoking section for non smoking smokers.
Stayed 2 nights in May 2024
Response from Service Excellence on May 5, 2024
Thank you, Susan, for your nice comments and for choosing the Peppermill as your hotel of choice.

2/10 Terrible

Gabrielle

Disliked: Amenities
Too much for the same experience at a motel 6.
Stayed 1 night in Apr 2024
Response from Bonnie C. on May 7, 2024
Thank you, Gabrielle, for being our guest at the Peppermill Resort Spa Casino. We are sorry that you were not pleased with your accommodations. We do hope that you will consider us again in the future.

10/10 Excellent

Shelby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the mobile check in option.
Stayed 1 night in May 2024
Response from Service Excellence on May 5, 2024
Shelby, thank you for choosing the Peppermill and for your 5-star rating. We hope to welcome you back in the near future.

10/10 Excellent

McKinze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on May 6, 2024
Thank you, McKinze, for your 5 out of 5-star rating and providing your feedback on your visit. We are glad to hear you enjoyed your stay here at the Peppermill and look forward to having you as our guest again soon.

8/10 Good

Alton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Bed
Stayed 1 night in May 2024
Response from Service Excellence on May 4, 2024
Alton, thank you for being our guest and we hope to welcome you back in the near future. Please feel free to text our Service Excellence Team if you have any questions or concerns during a stay with us.

8/10 Good

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on May 5, 2024
Min, thank you for being our guest and please feel free to contact our Service Excellence Team if you have any questions or concerns.

10/10 Excellent

Jaydah

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Mar 2024
Response from Service Excellence on May 3, 2024
Jaydah, thank you so much for being our guest and we hope to see you again in the near future.

8/10 Good

Kalen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling to Arizona with U-Haul, worried about theft and everything worked out. Everything made it with me. Sorry check in guy I forgot your name, he was super friendly. The only reason I’m giving a 4 out of 5, our room in north tower was on an alley way, heard every conversation and yelling, etc. windows were paper thin. Room and faculty, for the price we paid was amazing! Casino was fun and biscotti was good food. Shayne was our bartender, great dude! Our gal dropping off food, asked her for some sauces and she never returned. Overall, good experience
Stayed 1 night in May 2024
Response from Service Excellence on May 3, 2024
Good morning, Kalen, thank you for your 4 out of 5-star rating and providing your feedback regarding your experience with Peppermill staff. We apologize for any noise that disturbed your visit and are happy that you enjoyed your dining experience at Biscotti’s. We hope you have you as our guest again soon.

6/10 Okay

Charles, Mill Valley

Stayed 2 nights in Mar 2024
Response from Service Excellence on May 3, 2024
Charles, we do apologize for the issues you encountered during the check in process and hope the rest of your visit met your expectations.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peppermill would do well in designing their rooms' HVAC systems with blower fans that can cycle on and off, NOT stay on for 24 hours. As nice as the room was, it was ALWAYS NOISY.
Stayed 1 night in May 2024
Response from Service Excellence on May 3, 2024
James, thank you for being our guest and your helpful feedback. Please feel free to text our Service Excellence Team at any time to address issues that may arise during your stay with us.

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great despite some renovations. Rooms were very comfortable although shower took awhile to warm up. Service and food was spot on for the most part. I had a very nice stay.
Stayed 2 nights in Apr 2024
Response from Service Excellence on May 1, 2024
Thank you, Jason, for choosing the Peppermill, being our guest, and rating a 5 out of 5-stars! We hope to see you soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Bad neighborhood.
Stayed 1 night in Apr 2024
Response from Service Excellence on May 2, 2024
Good morning, Richard, thank you for staying with us at the Peppermill and we appreciate your comments. We do apologize for the inconveniences that you experienced while you were here. We strive to provide the best accommodations for all our guests. It is our hope that you will choose the Peppermill Reno the next time you are traveling through the area.

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy interaction with staff. Room very nice and spotless with comfy bed. Room service food good with fast delivery. I will return.
Stayed 2 nights in Apr 2024
Response from Service Excellence on May 1, 2024
Thank you, Sue, for your 5 out of 5-star rating and providing your feedback on your visit. We are glad to hear you enjoyed your stay here at the Peppermill and look forward to having you as our guest again soon.