Dear Melina,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with our service.Please accept our apologies, we will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Kati-Lynne,Thank you for taking the time to provide us your feedback on your stay at our property.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.In our pursuit of excellence, it certainly saddens us to read that you were left disappointed with some areas. Truly, this is not the level of experience that we seek to provide our guests. Your feedback will be shared with our team and we hope that you will have a more favourable experience the next time you return to us.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Estefania,Thank you very much for choosing us for your holiday and for sharing your feedback. We really appreciate you taking the time to share your feedback with us.Nonetheless, we are disheartened to read that your stay was overshadow by the negative aspects and that you were unable to feel entirely relaxed during your time with us.We will do what we can within our power to work on these issues, your impressions will be shared with our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Leslie,Thank you very much for leaving your valuable feedback.Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we would like to apologize for any discomfort.Your review will be forwarded to the different departments in charge.We look forward to your next visit.Kindest Regards,Hotel Riu BambúOnline Reputation Manager

Dear Natalia,Thank you for sharing your thoughts on your recent stay with us.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. The management will be notified.And we hope that we can continue to provide you with the excellent customer service that we pride ourselves on.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Florian,We wish to underline the well-being of our guests is our priority.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to fulfil your wishes and you have not found anything positive about our hotel.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Jodie,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu BambuOnline Reputation Manager

Dear Shonda Michelle,Thank you very much for sharing your opinion and for choosing us for your holiday.We always kindly recommend our guests to contact the Front desk staff when having any discomfort. They are always more than willing to assist.It is saddening to learn that your impression of our hotel was not positive. And we are concerned by the issues you have raised. Nonetheless, we will forward your opinion.We hope you visit us again for a more positive experience.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Maylin,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We really look forward to welcoming you again soon!And we wish you, all the best.Loving Regards, Maylin,Hotel Riu BambúOnline Reputation Manager

Dear Jaime,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We are happy to hear that overall you had a lovely time at our hotel! We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu BambuOnline Reputation Manager

Dear Loreley aldana,Thank you for your comment,We are pleased to know that, overall, you had a pleasant stay with us.Have no doubt that we write down his words in order to discuss them with the relevant departments to continue improving every day.Please know that we would have loved to assist you during your stay, with the housekeeping department, always willing to collaborate with the well-being of our guests.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Lourdes,It is very gratifying to read your phenomenal feedback.It makes every effort paid off.Our lovely staff will be very happy to read that they helped make your stay memorable.Have a beautiful day, Lourdes!Kindest Greetings,Hotel Riu BambúOnline Reputation Manager

Dear Iwoinakee Gebray,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read this, as our staff do their best in order to provide the best experience.We will do our best to work on these issues, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Sugey,Thank you for your commentLet us tell you that, as in all tourist accommodation, we have a check in and check out timetable. These times are set for logistical and time reasons, so that our new guests receive their rooms in impeccable condition.On the other hand, we would have been delighted to be able to offer you direct assistance during your stay through our dedicated housekeeping team, whose priority is to actively contribute to the comfort of our guests.Obviously with regard to the swimming pools, we adhere to strict hygiene protocols which are constantly monitored.On our website you will find the wide and varied range of hotels we have available and the corresponding information for each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Sandra,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation and trasport have been arranged with your booking channel, we cannot deal with it directly nor respond on their behalf.It is through your booking channel that we can review what happened and give you an appropriate response.We would like to apologize for any discomfort.Sincerely,Hotel Riu BambúOnline Reputation Manager

Dear Martyna,Thank you for your commentPlease allow us to comment that we are very surprised by your words, as if there was an issue of this type we would have already had other reports on the matter and we are surprised that urgent action has not been taken.We are dismayed to read your reference about the staff, as we are regularly complimented on the excellent customer service received by those who choose to stay with us.On the other hand, we would have loved to have been able to offer you direct assistance during your stay and we will look into your issue further as this is not our normal way of operating.Obviously with regard to the swimming pools, we adhere to strict hygiene protocols which are constantly monitored.On our website you will find the wide and varied range of hotels we have available and the corresponding information for each one of them. We are convinced that you will find the one that best suits your needs.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Saniyah,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience. We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu BambuOnline Reputation Manager

Dear Suheidie Vargas,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Chère Kaynia,Merci pour votre évaluation.Nous serons ravis de vous accueillir à nouveau pour de nombreux séjours.Cordialement, Hotel Riu BambuOnline Reputation Manager

Dear Rosaena,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.Nonetheless, we will take your notes into consideration.We look forward to hosting you again soon, Rosaena.Thank you very much!Warmest regards,Hotel Riu BambúOnline Reputation Manager

Dear Chantelle,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read that your stay was overshadowed by the negative aspects and that you were not able to feel completely relaxed during your stay with us.We will do our best to work on these issues, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Luis Javier Rivera,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading it felt like home.We would love to welcome you again very soon, Luis Javier.Warmest Regards,Hotel Riu BambúOnline Reputation Manager

Dear wesley,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Mario,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu BambuOnline Reputation Manager

Dear Marino,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon, Marino!Kindest wishes!Hotel Riu BambúOnline Reputation Manager

Dear Dennys,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Apreciada Jocelyn,Su comentario es muy apreciado. Nos complace saber que su experiencia fue satisfactoria y que considera la posibilidad de volver a visitarnos en el futuro. Nos comprometemos a ofrecerle el mismo nivel de atención profesional y hospitalidad en cada una de nuestras instalaciones. Sus observaciones serán tomadas en cuenta y gestionadas con los departamentos correspondientesEstaremos encantados de darle la bienvenida nuevamente con los brazos abiertos.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Jasiah,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We regret that we did not live up to your expectations as far as our wide and varied gastronomic offer is concerned.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Ripan,Thank you for taking the time to write a review of our hotel. We appreciate you bringing these issues to our attention and will be sure to work to improve our services. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu BambuOnline Reputation Manager

Dear Felisha,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear sergio yamil gonzalez,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu BambuOnline Reputation Manager