9 bars/lounges, 2 swim-up bars, 3 beach bars
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Reviews of Impressive Premium Punta Cana

4 out of 5
Impressive Premium Punta Cana
Avenida Alemania, Punta Cana, La Altagracia

Reviews

8.0

Very Good

Rating 10 - Excellent. 15 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jose Carlos Ponce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente lugar para relajar y pasar en familia. El personal es alegre, amable, cortes, siempre atento a tus necesidades, ahi especial nombrar a nuestro Mayordomo Jose y al personal del Restaurante On the Grill, son fantasticos, agradables, muy educados y atentos a tus necesidades me senti con atencion personalizada al igual que los 9 integrantes del grupo familiar que estabamos de vacaciones. Katerin es una experta en omelettes, Yeimi, Reinaldo, Tony, Reina, Eliza, Alba, fueron excelentes y la Supervisora con su amplia sonrisa siempre nos mantenia alegres, al igual que todo el personal. En general la atencion en los restaurantes es buena. Las actividades en las noches animan muy bien a los huespedes, musica en vivo y grabada, el Circo fue espectacular, nuestra opinion es positiva. En general pasamos unas excelentes vacaciones. Solo hay que sennalar que la conexion Wifi es irregular, es mas estable en las habitaciones pero cuando estas al aire libre va y viene. Este es el unico aspecto a mencionar como negativo durante nuestra estancia.
Stayed 4 nights in Apr 2024

8/10 Good

Adam, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. It would be 5 stars if it was maintained better and the buffet options were more plentiful. I give it 4 stars and would come back again. Great value for the money.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are very happy that you enjoyed your stay with us. We will take your comments into account to take the necessary measures to provide a better service every day. We will be delighted to welcome you again and offer you the best of the attentions.Regards,Impressive Resorts & Spas

8/10 Good

Star

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG I just returned to America and I just day I look forward to returning with my family! This was a solo trip and I really enjoyed the experience!! My room over exceeded my expectations!! Corner unit with a Jacuzzi on the beach.... PERFECT for me!!! I am so happy🌴
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spur of the moment & only saw neg reviews after booking. don't know what they were talking about! Lovely well maintained resort w/ great staff & perfect ocean. Front desk did suggest an upgrade from "ocean view" to "ocean front". Not expensive & well worth it. Food is what one expects in the Caribbean, but plenty of very fresh veggies. A solid 4 star resort at 3 star prices.
Stayed 6 nights in Feb 2024
Response from Natalia on Mar 19, 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,Impressive Resorts & Spa

10/10 Excellent

Jovanka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Impressive Resorts & Spas on Feb 9, 2024
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel!
Stayed 7 nights in Oct 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Cher client, Tout d'abord, merci d'avoir choisi Impressive Premium Punta Cana et d'avoir partagé avec nous votre commentaire sur votre séjour. Nous sommes impatients de vous accueillir à nouveau et de vous fournir les meilleurs soins.Meilleures salutations,

6/10 Okay

Marco, Saint-Leonard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is comfortable, staff is friendly.
Stayed 4 nights in Oct 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 Excellent

janeth

Stayed 4 nights in Oct 2023
Response from Impressive Resorts & Spas on Nov 29, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

6/10 Okay

Amyah

Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Impressive Resorts & Spas on Sep 8, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 Okay

Naveenjit

Stayed 2 nights in Aug 2023
Response from Impressive Resorts & Spas on Aug 30, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Impressive Resorts & Spas on Aug 30, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay.The feedback from our guests is very important to us. This allows us to evaluate opportunities for improvement and take the necessary steps to provide better service every day. We hope to have you back very soon and be able to offer you the best experience. Regards,

6/10 Okay

Samuel

Traveled with partner
the drinks we good
Stayed 10 nights in Jul 2023
Response from Impressive Resorts & Spas on Jul 26, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 Excellent

Clifford Robert

Traveled with partner
Liked: Cleanliness
Hotel food service rooms property beach pools staff were absolutely amazing!! No complaints at all.
Stayed 7 nights in Apr 2023
Response from Impressive Resorts & Spas on May 4, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room, the staff, the restaurants. Excellent property. Better evening entertainment would have been ideal
Stayed 6 nights in Mar 2023
Response from Impressive Resorts & Spas on Mar 24, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

6/10 Okay

Delfina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property besides being beautiful is well maintained. I was very pleased with the staff service in all areas except the premium front desk staff. They should all be retrained or get rid off, starting for the manager that was there on my arrival on 2/23/23 afternoon. The room was very nice but the beds were too hard. I had requested a queen size bed and I was given a double bed. I honestly think that they do not treat some guests from Expedia very well. They just try to accommodate them in the rooms less sellable. This my second time booking thru expedia and I don't think I will do any more. I honestly do not know if this review helps.
Stayed 7 nights in Feb 2023
Response from Impressive Resorts & Spas on Mar 24, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy our services and facilities. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,

10/10 Excellent

Keila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 starts for sure
The place is really nice and clean the food amazing room services was great, the pool super clean, beach view amazing. BUT the Staff was out of this world from check in to check out, David our butler was so kind and professional, Rocio, Bienvenido, Alvaro, Eddy, Salomon you made this trip unforgettable. Thank you all
Stayed 4 nights in Mar 2023
Response from Impressive Resorts & Spas on Mar 24, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and services. We will take your comments into account in order to take the necessary measures to provide a better service every day. We would be delighted to welcome you again and offer you the best of care.Regards,

8/10 Good

Irina

Traveled with group
Liked: Cleanliness, property conditions & facilities
I had the Premium package and i would recommend choosing this if you are going to Impressive. The food is better, the drinks are better and the rooms. Really changes the experience
Stayed 7 nights in Feb 2023
Response from Impressive Resorts & Spas on Feb 20, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your review of your stay with us. We will be delighted to welcome you again and offer you the best of the attentions.Regards,

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 9 nights at Impressive Premium Punta Cana and my family vacation was perfect. No complaints about the room, food and staff. Highly recommend!
Response from Impressive Resorts & Spas on Jan 23, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

2/10 Terrible

Lina

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible horrible week we had. Do not recommend this hotel. Food was awful, buffet and specialty restaurants. Staff was okay but mostly rude. Our room was very loud we could hear everything. Cleaning service passed twice during our one week. We had to call them to come and when they decided to come it was at 5pm or 730am when we were in the room … made absolutely no sense. The hotel got worse by the day. Drain in the shower didn’t work. Cockroaches in the bathtub. Honestly one of the worst hotels we’ve stayed at. Definitely not a 4.5-5 star hotel.
Stayed 7 nights in Jan 2023
Response from Impressive Resorts & Spas on Jan 23, 2023
Dear Guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our clients are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

10/10 Excellent

Hercend Mpidi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing vacation at this hotel!! While some reviews we saw before booking were a bit concerning, we’re glad we did not follow them! 1. Food: the food is amazing, you get to eat local food!! This is a great place to go if you want to eat plantains, all types of beans and grilled meat, and many other local dishes. This is not the place to go if you’re looking to eat burgers, pizza and pasta, although they serve them daily as well. 2. Staff: all the staff is really friendly, always smiling and saying hi. Many complained that they “only” speak Spanish..but how many foreign languages do are spoken in North America and Europe? The hotel is kept really cleaned daily, there are many pools, and great access to the beach. The gym is really great too. The hotel maintains gardens around buildings, which makes it really nice to walk around.
Response from Impressive Resorts & Spas on Jan 5, 2023
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,

4/10 Poor

Stephen, Hoschton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff did an excellent job and was friendly. Nimrod was great at check-in. It does have a nice split where Premium guests can have a quiet area on the beach or you can go to a busier, louder pool. The problems were we were in a villa ocean front room, which has amazing views. However, 3 nights in a row there were theme nights or a private party. The private party was so loud the closet doors rattled in my room. It went on from 8pmm to 11pm. The other issue is the main buffet can't handle the number of guests and is really limited in options. Lines would be 30 people long waiting to get food. We've been to 8 other resorts in Punta Cana and never encountered such long lines.
Response from Impressive Resorts & Spas on Nov 29, 2022
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

4/10 Poor

Arthur R

Traveled with group
Disliked: Staff & service, amenities
Short on staff, food was just OK. Left alot to be disired. Room was not what was expected. Had no hot water, ever! Would definitely not stay at this resort again.
Stayed 7 nights in Nov 2022
Response from Impressive Resorts & Spas on Nov 17, 2022
Dear guest, First of all, thank you for choosing Impressive Premium Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We are sorry for the inconvenience caused and hope to have you back soon to offer you a better experience. Regards,

4/10 Poor

Bogdan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, polite, kind staff and nice landscaping with beautiful ocean view BUT the resorts’s bedroom interiors are very disappointed, like beds are very uncomfortable! The room in general has a terrible smell like old, humidity, it has old furniture, dirty, stained dining chairs, mattresses, sofas, chairs, sheets and towels are very old and rough on the skin, too. I had to book another place at ‘TRS Cana Hotel’ to stay the rest of my vacation. I definitely don’t recommend to stay at this place called ‘Impressive Premium resort’
Stayed 1 night in Oct 2022
Response from Impressive Resorts & Spas on Oct 21, 2022
Dear guest,At Impressive Punta Cana we are committed to our customers and the constant improvement of the services we offer, in order to provide a better experience every day during your stay. That is why we will take into account your comments to take the necessary measures to provide better service every day. Thank you for sharing your feedback.Regards,

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los restaurantes eran buenos.
Stayed 3 nights in May 2022
Response from Impressive Resorts & Spas on Oct 17, 2022
Estimada cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

10/10 Excellent

MARINA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Impressive Resorts & Spas on Apr 10, 2023
Estimada cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

8/10 Good

Ramon Adorno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza en las habitaciones e instalaciones. No tienen mucha variedad de bebidas y menu de restaurante.
Stayed 4 nights in Mar 2023
Response from Impressive Resorts & Spas on Apr 10, 2023
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir su experiencia con nosotros. Estamos muy contentos de que haya disfrutado de su estancia con nosotros. Tendremos en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,

4/10 Poor

Hall

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Se salvan por la excelente calidad de ña comida. Del resto mucho que desear.
Stayed 3 nights in Feb 2023
Response from Impressive Resorts & Spas on Feb 23, 2023
Estimado cliente, En primer lugar, gracias por elegir Impressive Premium Punta Cana y por haberse tomado el tiempo de compartir su experiencia con nosotros. Las opiniones de nuestros clientes son muy importantes ya que nos permiten detectar oportunidades de mejora. Es por ello, que tendremos muy en cuenta sus comentarios para tomar las medidas necesarias y poder brindar cada día un mejor servicio. Esperamos tenerle de vuelta muy pronto y poder ofrecerle una mejor experiencia. Saludos,

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estupendo y elegante
Response from Impressive Resorts & Spas on Nov 4, 2022
Estimado cliente, En primer lugar, gracias por elegir Impressive Punta Cana y compartir la valoración de su estancia con nosotros. Estaremos encantados de recibirle nuevamente y ofrecerle la mejor de las atenciones.Saludos,