"I booked the room for a surprise visit for my boyfriend’s birthday. I decided to pay the extra $80 for an upgraded room with an ocean view balcony. Our first room that I bought as a so called balcony room was no balcony, it was a window ledge that neither my bf nor I could barely stand on let alone walk or sit. It was a joke. After complaining to the front desk I was shown a patio room with no view as an option to move. This was not close to what I had booked. On my second trip back to complain...