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Reviews of Margaritaville Island Reserve Riviera Cancún —An All-Inclusive Experience for All

5 out of 5
Margaritaville Island Reserve Riviera Cancún —An All-Inclusive Experience for All
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 694 out of 1001 reviews" "
Rating 8 - Good. 166 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Daisy

Stayed 6 nights in May 2024

4/10 Poor

Lien

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The food is terrible, also the amenities are so bad. this is a hotel to rest.
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on May 21, 2024
Dear Lien,We apologize for not meeting your expectations. We take feedback seriously and will address the issues raised regarding food quality and amenities. While we focus on providing a relaxing atmosphere, we strive for excellence in all aspects. Your comments will help us improve. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely friendly and courteous. The food and drinks were good. Entertainment was good, I enjoyed the show, the live music and the market that stopped by.
Stayed 3 nights in May 2024
Response from Your Hotel Management on May 21, 2024
Dear Georgina,Thank you for your kind review! We're delighted you enjoyed our friendly staff, delicious food, and entertaining shows. We're thrilled you had a great time with live music and the market. Your satisfaction is our priority, and we hope to welcome you back soon for an even better experience!Fisn up!

10/10 Excellent

LeighAnna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly courteous and we couldn’t have had a better stay.
Stayed 3 nights in May 2024
Response from Your Hotel Management on May 14, 2024
Dear LeighAnna,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

4/10 Poor

Haley

Traveled with group, Traveled with partner, Traveled with family
The access to food and alcohol was limited. Bars close by 11pm and all food you have to sit down to get, no walk up and grab aside from breakfast. The best place for food was Rita’s and it was closed 2 of the 5 days we attended for a “private event”, however we could spend $60 to get food on a floating tray from Rita’s, even though on a normal day it was included in the all inclusive package. No alcohol is included in the rooms. You can use your points to buy beer only from the store, otherwise you have to purchase it. The spa staff prey on the drunk. The bartender at the main bar was rude every single day and the drink menu was non-existent. And they’re not allowed to make “mixed shots” and half the time they wouldn’t even give shots at all. Theres a raccoon family living in the beach house. The property itself was beautiful and clean. Most of the staff was nice.
Stayed 4 nights in May 2024
Response from Your Hotel Management on May 14, 2024
Dear Haley,We're disheartened to hear about your experience. We apologize for the inconvenience regarding limited food and beverage access. Your feedback regarding Rita's and bar service is noted, and we'll address it internally. Rest assured, we're committed to improving and ensuring a more enjoyable stay for all guests. Thank you for sharing your concerns, and we hope to have another chance to exceed your expectations.

2/10 Terrible

Hannah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful. Sat on the beach. Lots of beach front property to relax on. Lots of pools and seats to lounge at. The hours of the bars were whack. They wouldn’t give out shots of liquor. The food spots were limited. Rita’s tacos was closed 3 out of the 4 days for private events. The other two restaurants wouldn’t sit 6 in a quickly manner. The beach house has pet raccoons & birds eating from the buffet. The staff was hit or miss in friendliness. The rooms were not stocked with alcohol and you could not room service any of it. The room service food was better than the inseat restaurant food. They had no drink menus except at the one swim up bar. No ginger beer for Moscow mules. The rooms were good size. The swim up rooms were huge. Overall. Wouldn’t not return due to the food just being NOT good. Rita’s taco house was the best and that was only available to us 1 out of 4 days.
Stayed 4 nights in May 2024
Response from Your Hotel Management on May 14, 2024
Dear Hannah,We appreciate your detailed feedback. While we're glad you enjoyed the property's beauty and amenities, we apologize for the shortcomings you experienced. We're actively working to improve our bar hours, food availability, and staff consistency. Your comments will be addressed internally to enhance future guest experiences. Thank you for bringing these issues to our attention, and we hope to have another chance to exceed your expectations.

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, staff & service
Property needed definite upgrades. Staff was amazing. Great service. Everyone went out of their way to try and help in any way they could. More options for eating would have been better.
Stayed 5 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Chris,We appreciate your feedback. Our team strives to provide exceptional service. We continuously work on enhancing our property and dining options to better meet our guests' expectations. Thank you for choosing us, and we hope to welcome you back to experience our improvements firsthand. If you have any further suggestions, please feel free to reach out to us.Fins up!

10/10 Excellent

Jacob, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Jacob,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, friendly, attention to detail and meticulously maintained facilities accompanied by outstanding food
Stayed 7 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear James,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

4/10 Poor

Judy A

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Takin us 12 hours to get there ! Too quiet! No night time life ! No en no entertainment, and no music at night and day! Food was terrible ! can’t get coffee or chai in restaurants don’t have them. ! Won’t go back !
Stayed 4 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Judy,We apologize for any inconvenience during your stay. While we prioritize tranquility, we understand everyone's preferences differ. We offer various entertainment options, and our culinary team strives to provide diverse dining experiences. Your feedback helps us improve. We hope you reconsider and give us another chance to exceed your expectations. Fins up!

8/10 Good

Jacobo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Jacobo,Thank you for your great 4-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Katelyn Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit, we would go back in a heartbeat. What a fabulous resort
Stayed 4 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Katelyn,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Nicholas K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay. It was super clean and super relaxing! Just what I needed for a few days. Would definitely go back!
Stayed 5 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Nicholas,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. Tropical and beautiful. Restaurants, pools and bars were great and the private beach/ocean was great as well. Booking through Expedia was super easy and the price was very affordable. Already planning on going back with friends!
Stayed 3 nights in Apr 2024
Response from Your Hotel Management on Apr 25, 2024
Dear Carlos,We're thrilled to hear about your fantastic experience! Delighted you enjoyed our tropical oasis, culinary delights, and ocean views. Your satisfaction is our priority, and we look forward to welcoming you and your friends back for another unforgettable stay!Fins up!

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y servicio. Si tu plan de viaje es pasar un tiempo tranquilo y relajado estas en el lugar indicado, el hotel ofrece un ambiente familiar y relajado. La comida muy variada y buena, todo el personal de super amable y atento.
Stayed 3 nights in Apr 2024
Response from Su Gerente de hotel on Apr 25, 2024
Querida Paola,¡Nos encanta escuchar que tu experiencia fue excelente! Estamos encantados de proporcionar un ambiente tranquilo y relajado, junto con una deliciosa comida y un servicio amable. ¡Esperamos darte la bienvenida nuevamente para que continues disfrutando de nuestras instalaciones y hospitalidad de cinco estrellas!Fins up!

6/10 Okay

Erin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property didn’t have much to do. Unless you like drinking after one day we were ready to go. Dining closes so early, we had to room service a lot. The menu is extremely limited. We could not wait to leave the resort to eat and actually get full.
Stayed 3 nights in Mar 2024
Response from Your Hotel Management on Apr 25, 2024
Dear Erin,We're sorry to hear that your experience fell short of expectations. Our culinary offerings aim to satisfy diverse tastes, and we regret if this wasn't your experience. We'll take your feedback seriously to improve our dining options and ensure a more fulfilling stay for our guests in the future.Fins up!

6/10 Okay

Patrick

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Your Hotel Management on Apr 25, 2024
Dear Patrick:Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear Christelle,Thank you for your amazing 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing and the atmosphere was laid back. We always felt safe, comfortable, and encouraged to celebrate our vacation.
Stayed 5 nights in Apr 2024
Response from Your Hotel Management on May 14, 2024
Dear John,We're thrilled to hear you had a fantastic experience with us! Providing exceptional service and creating a relaxed atmosphere is what we're all about. Your comfort and safety are our top priorities. Thank you for choosing to celebrate your vacation with us. We hope to welcome you back soon for another unforgettable stay!

6/10 Okay

Laura carolina

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Its ok but is small,beach is dirty
Stayed 3 nights in Jan 2024
Response from Your Hotel Management on May 14, 2024
Dear Laura,Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this resort was very ideal for our first trip to Puerto Morelos!! No resort is completely perfect, however, it was a lovely stay here and would very much consider coming back again. Pros: The staff were very attentive to our needs. I felt very well taken care of by the staff! And, they work really hard! The grounds around the resort were well taken care of! This isn’t a very large resort, which is exactly what we wanted. We never had any trouble finding a lounge chair at the beach or by the pool. I very much enjoyed getting coffee from the shop inside the main area, along with getting smoothies too! There were plenty of food options at all the restaurants for everyone’s taste. I very much liked that each room received a certain amount of points that you can use to purchase snacks and drinks to supplement a mini bar. Cons: Even though there were plenty of food options, the resort would share certain kinds of food between each of the restaurants. After a while, the food did start to taste the same. I am glad we left the resort and explored the area to try other local food options to mix up the palate. The resort had plenty of activities at different times of the day, which was wonderful to try out when we wanted to. Our rooms were located pretty near the main bar that had late night music. I do wish that at check-in, I was asked about location of rooms and if I had a preference for a more quieter room. The music didn’t go past 11am at least.
Stayed 7 nights in Apr 2024
Response from Your Hotel Management on Apr 13, 2024
Dear David,We're delighted to have been part of your first trip to Puerto Morelos! Our attentive staff, well-maintained grounds, and variety of amenities aim to provide a memorable experience. We appreciate your feedback on food variety and room location, and we'll strive to enhance these aspects for your next visit. Cheers to more adventures ahead! Fins up!

6/10 Okay

christopher

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Older looking, smaller resort. Some rooms at the back of the property are noisy as it backs onto the resort maintenance department. (Your get a low end room if you book via 3rd party). The 2 restaurants are good. Buffet breakfast was limited and not to a high standard. The one thing that upset us as family was not being able to use the gym with our 15 year old daughter (18 ) never had that at any resort we’ve been to. Overall it’s an ok chilled environment but we wouldn’t return.
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on Apr 8, 2024
Dear Christopher,Thank you for sharing your feedback. We apologize for any inconvenience caused by noise disruptions. We're pleased to hear you enjoyed our dining options. Regarding gym access, we regret any disappointment. Please note that age restrictions align with federal policies. We hope to welcome you back soon.Thank you for your visit.Fins up!

10/10 Excellent

Meaghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Food was amazing! Manuel at the compass bar was the best! Great service
Stayed 5 nights in Mar 2024
Response from Your Hotel Management on Apr 7, 2024
Dear Meaghan,Thank you for the stellar 5-star review! We're delighted you enjoyed Manuel's exceptional service at the Compass Bar. Looking forward to welcoming you back for another amazing stay!Fins up!

10/10 Excellent

Jordan Talley

Traveled with partner
5 star review for every aspect of this resort! The food was incredible, the staff is excellent! It has a very lowkey vibe with everything you could want for a chill, exotic, fun vacation!
Stayed 5 nights in Mar 2024
Response from Your Hotel Management on Apr 7, 2024
Dear Jordan,We're thrilled to receive your glowing 5-star review! From our delectable cuisine to our exceptional staff, we aim to provide a top-notch experience. Thank you for appreciating our laid-back vibe and exotic ambiance. We can't wait to welcome you back for more fun-filled adventures!Fins up!

2/10 Terrible

Melina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Melina,We value all feedback to enhance guest experiences. Your 1-star rating prompts us to investigate and address any shortcomings. Next time, please share specific details of your stay with us, so we can improve and ensure future visits meet expectations. Thank you

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was not so good
Stayed 5 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Jonathan,Thank you for the time taken to provide us your review of your recent stay, It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests.Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.Fins up!

2/10 Terrible

Stacie, Memphis

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pitch poor ridiculous
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Stacie,We value all feedback to enhance guest experiences. Your 1-star rating prompts us to investigate and address any shortcomings. Next time, please share specific details of your stay with us, so we can improve and ensure future visits meet expectations. Thank you

6/10 Okay

Tony

Traveled with group
The resort was nice. It lacked activities or it could have had more.
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Tony,Thank you for your review. We appreciate your feedback and will work on enhancing our activities to better cater to our guests' interests and preferences. We hope to welcome you back for an improved experience.Fins up!

4/10 Poor

Kelci

Disliked: Staff & service, amenities, property conditions & facilities
I would not return or recommend this resort. Food made me sick multiple times, several staff were rude and gave incorrect information. The pools were often dirty and you couldn’t get food at the pools.
Stayed 6 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Kelci,We're sorry to hear about your experience. We'll address the issues regarding food quality, staff behavior, and pool cleanliness immediately. Your feedback helps us improve.Fins up!

6/10 Okay

joselito

Traveled with family
Disliked: Cleanliness
There were bugs (e.g. cockroaches, mosquitos) in our bedroom. Limited choices for food and restaurants Some staff are not courteous
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Joselito,We apologize for the inconvenience. Pest control measures are always reinforced. We'll review our dining options and ensure staff training for better service. Your feedback is invaluable as we strive for excellence.

10/10 Excellent

William Patrick Broli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 25, 2024
Dear William:Thank you for your excellent 5-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

8/10 Good

Reuben Mack King

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Your Hotel Management on Mar 25, 2024
Dear Reuben:Thank you for your great 4-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Micah Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to this resort 4 times now and I plan to go again before end of 2024. The resort is smaller than most and that makes for a great experience. No overcrowding and staff is top notch!
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 25, 2024
Dear Micah,Thank you for your loyalty and kind words! We're delighted to hear that you've enjoyed your visits with us. Our team works hard to ensure every guest has a memorable experience. We look forward to welcoming you back for your fifth visit soon!Fins up!

10/10 Excellent

Saurabh, Lake Forest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We were two families with kids and grandparents
Stayed 4 nights in Dec 2023
Response from Your Hotel Management on Mar 25, 2024
Dear Saurabh:Thank you for your excellent 5-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Your Hotel Management on Mar 25, 2024
Dear Julie:Thank you for your great 4-star rating,We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful, the beaches were very clean however reserved you spot early in the morning to get a good spot at the beach as well as by the pool
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 20, 2024
Dear Jose,Thank you for your 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Emmanuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chuy and Josue the best atention
Stayed 1 night in Mar 2024
Response from Your Hotel Management on Mar 20, 2024
Dear Emmanuel,Thank you for your 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Belkys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved. Only bad thing that happened was having to leave. Also they did a mini reno to a bar right in front our room for 2 nights, from 6 pm to 12 am. We had to complain 2x. Everything else was amazing. Would go back.
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 16, 2024
Dear Belkys,We're thrilled you loved your stay! Apologies for the inconvenience with the renovation noise. Your feedback is noted. We're delighted everything else was amazing. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Jacob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come to this hotel because of the staff mostly, they are so kind and attentive and they work hard for their tips. The resort is smaller and that means less walking and people. The ratio of staff to guests is great. The food is good and plentiful and we always have the best times there. The only thing I would change is the option to make dinner reservations by phone or the app.
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on Mar 16, 2024
Dear Jacob,We're delighted to hear that our staff made your stay memorable! Your feedback is valuable, and we'll consider your suggestion for dinner reservations. We're glad you enjoyed the intimate atmosphere, great service, and delicious food.Looking forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Jennifer Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful! The property was amazing, the food delicious, amazing drinks….and the staff! Simply the best. Front desk Josue make our stay perfect, bellman Josue made us feel like we were family. Bartender Antonio and activities staff Angie were so fun. Eduardo from housekeeping made the best towel art. Ricardo at the compass bar made the best drinks! I’m missing so many! The pottery guy on the beach - helps make the best, simply the best souvenirs! And everyone should do the snorkel tour right from the resort pier. Amazing!
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on Mar 16, 2024
Dear Jennifer,We're thrilled you had a wonderful time! From amazing property amenities to delicious cuisine and drinks, we're glad you enjoyed every aspect of your stay. Shoutout to our dedicated staff members like Josue, Antonio, Angie, Eduardo, Ricardo, and the pottery guy for making your experience memorable. We can't wait to welcome you back soon for more unforgettable moments!

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Food options could be expanded.
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on Mar 16, 2024
Dear Elaine:Thank you for your great 4-star review.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

8/10 Good

cathy

Traveled with family
Liked: Staff & service, property conditions & facilities
The property is small and therefore intimate. It is npt a high rise which makes it nicer. The food is good. The staff very eager to please and make your stay perfect. It was clean, the other guest nice and the food was plentiful. We booked one trip with the concierge which ended up being scarey as the bus that picked us up had us change buses 20 minutes into the ride and no one spoke English. The people running the bus were rude and tried to get more money from us. We went to “eceret”. We were worried about coming home at 9 pm and having to change buses. We felt like we would have been better to book and pay on line and hire the people who picked us up from the airport to take us there and back. We would not book anything else with the hotel. Other than that one experience we had a great time and would go back to this facility.
Stayed 5 nights in Mar 2024
Response from Your Hotel Management on Mar 14, 2024
Dear Cathy, We appreciate your detailed feedback. We apologize for the inconvenience you faced during the trip booking. Your concerns will be addressed to ensure smoother experiences in the future. Despite this, we're delighted you enjoyed our intimate ambiance, great food, and attentive staff. We look forward to welcoming you back soon.Fins up!

4/10 Poor

Kihjuana

Disliked: Staff & service, property conditions & facilities
Super small resort feel. Need reservations to eat at any of the restaurants onsite for dinner. Just unprofessional staff, and honestly, pay a little more and stay at a real 5 star hotel and be treated accordingly. Would never go back. Crowd was 50 and up and no diversity. No music playing during the day at the pool. Very limited activities, especially at night. Food was horrible quality, like public school lunch food at a cafeteria in school. Rita’s was OK, not great but OK. All in all avoid this resort. Much, much nicer ones to choose from. Won’t return here again.
Stayed 3 nights in Mar 2024
Response from Your Hotel Management on Mar 12, 2024
Dear Kihjuana,We apologize for falling short of your expectations. Your feedback is valuable to us, and we'll address the issues you've raised with our team. We aim to improve our service and offerings to ensure all guests have a memorable experience. Thank you for sharing your concerns with us.

10/10 Excellent

Leo L Shuman, ocala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were plenty of pool options. The beach was beautiful and there was plenty of space, umbrellas, and chairs around it. There was lots of food choices. The service and the food was great.
Stayed 3 nights in Mar 2024
Response from Your Hotel Management on Mar 25, 2024
Dear Leo,We're thrilled you enjoyed our pool and beach amenities, culinary options and service. Thank you for choosing us for your stay. We hope to welcome you back soon for another fantastic experience in paradise!Fins up!

10/10 Excellent

Yvette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff!
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 12, 2024
Dear Yvette,Thank you for your 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Tam-Doan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 12, 2024
Dear Tam-Doan,Thank you for your 5-star rating.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

8/10 Good

Jenna, Banks

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Mar 12, 2024
Dear Jenna,Thank you for your 4-star rating..We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and clean, the staff just wasn’t the greatest. Not all, but a majority weren’t friendly or helpful. There was a swim up bar that closed at 5pm every night. I thought that was pretty early. I just didn’t feel at home and relaxed here like other resorts.
Stayed 4 nights in Feb 2024
Response from Your Hotel Management on Mar 12, 2024
Dear Stephanie,Thank you for sharing your experience. We're glad you appreciated our beautiful and clean property. We apologize if our staff didn't meet your expectations and for any inconvenience regarding the swim-up bar hours. Your feedback is valuable, and we'll work to ensure a more welcoming atmosphere for all guests.Fins up!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Your Hotel Management on Mar 12, 2024
Dear Gregory,Thank you for your review.We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!