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Reviews of Hotel Casa Solaria

4 out of 5
Hotel Casa Solaria
Lincoyán 48, Pucón, de la Araucania

Reviews

9.6

Exceptional

Rating 10 - Excellent. 33 out of 39 reviews" "
Rating 8 - Good. 4 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from Recepción Hotel Casa Solaria. on Dec 17, 2020
Agradecemos haberse dado el tiempo de valorar nuestro hotel! Muchas gracias.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lakeview room which was very nice. The property was in excellent shape & the room was so upscale.
Stayed 1 night in Mar 2020

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Great place to stay! Every detail was carefully thought out and the service was exceptional. I hope we can return someday. Very lovely property!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in Mar 2020

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pucon 2020
Wonderful hotel right next to the lake. Well maintained and polite staff.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and well cared for, with a modern bedroom. Breakfast buffet was good, and location was excellent. There are no outstanding features about the hotel, but it is nice.
Stayed 1 night in Dec 2019
Response from Hotel casa Solaria on Dec 27, 2019
Dear we are grateful for your good comments. we work to care for them in the best way regards Hotel casa Solaria

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean property im a good location with great staff
Stayed 3 nights in Nov 2019
Response from Javier on Dec 25, 2019
Thank you for your good comments! Visit us on an upcoming trip to Pucón.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa solaria is in a great location but better than that is the excellent staff who were both very friendly and extremely helpful. This boutique hotel has a great breakfast and the rooms are quite comfortable. We stayed there for four days and scheduled several excursions through them to Hot Springs and for a rafting trip as well as transport to the Temuco airport and they handled these requests promptly and at a good price. I would highly recommend staying there.
Stayed 2 nights in Nov 2019
Response from Javier on Dec 25, 2019
Thank you for your good comments! Visit us on an upcoming trip to Pucón.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Partial view of Volcan Villarica. Great staff and convenient location.
Stayed 2 nights in Sep 2019
Response from Hotel Casa Solaria on Jan 6, 2020
Thank you very much for the good comments. We hope you can visit us again soon!! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
This hotel is almost brand new (a year old) and has a very Scandi feel to it. Lots of blond wood and little Swedish objets dotted around the place. Lovely. Everything was good about this hotel.
Stayed 1 night in May 2019
Response from Paz Vallejos on May 30, 2019
Thank you, we hope you visit us again.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Katherine Zwanzger on Mar 8, 2019
Muchas Gracias por sus comentarios. Saludos.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk speaks engish well and are polite and professional. The breakfast was ok but when tables are stuffed into corners they create chaos of too many people in a small space. Put the serving tables in the middle - give access on both sides to the guests and the workers. The showers are really nice, great hot water and pressure. Bed was comfortable and the wifi was fine.
Stayed 1 night in Dec 2018
Response from Katherine Zwanzger on Dec 17, 2018
Thank you very much for your comments and we will take your comments into account in order to improve our services. Greets

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Recepcionista problema y
El check-in fue desagradable por el exceso de parte de la recepcionista. Nos ofrece que nos haría un upgrade, sin embargo nada de eso ocurrió o sea, mintió. No era amable, más bien agotadora y tediosa. Entrega poca información y posterior a ello envía un WhatsApp impertinente con información que no entrega en recepción con su foto... aburridora francamente. Sobre lo demás, sin inconvenientes, es un hotel sencillo y bien cuidado.
Stayed 1 night in Dec 2020
Response from Recepción Hotel Casa Solaria. on Dec 5, 2020
Estimado huésped, Junto con saludar y agradecer su preferencia, le informamos que después de haber revisado nuestros registros, verificamos que efectivamente el Up-grade si fue realizado por nuestra recepcionista, ya que su reserva era por una habitación Standard y usted se hospedó en una Habitación Superior Terraza. Lamentamos que el link que enviamos a su celular, solicitando la hora y el tipo de desayuno que quería disfrutar al día siguiente haya sido impertinente para usted, lo estamos realizando así, debido a que los protocolos sanitarios impuestos por el gobierno, acotan mucho la cantidad de huéspedes que podemos atender al mismo tiempo en el restaurante y esta es la mejor manera que encontramos para poder organizarnos y así poder cumplir con el aforo máximo permitido por ley. Entendemos que lo tedioso para usted fue tener que entregar su pasaporte sanitario y cumplir con los protocolos Covid-19 establecidos por el gobierno, pero como es de conocimiento general, esto es un requisito obligatorio para poder viajar y hospedarse en hoteles. Quedamos atentos a sus sugerencias y esperamos que si vuelve a tener una próxima estadía con nosotros pueda disfrutar mejor de nuestros servicios. Saluda atentamente,

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Recepción Hotel Casa Solaria. on Dec 3, 2020
Muchas gracias por su buena calificación. Nos alegramos muchísimo de que haya disfrutado su estadía con nosotros! Esperamos que regrese pronto.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito!
Muito bem localizada, tudo muito novo, tudo feito com muito carinho e pensado para o cuidado e conforto do hospede. E o café da manha? Tudo feito no proprio hotel! Divino!!!
Stayed 1 night in Feb 2020

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente pero no nos dieron bien la información del taxi hacia el aeropuerto que nos salió carísimo. El hotel y sus instalaciones son excelentes.
Stayed 2 nights in Mar 2020
Response from Javier H. Recepción Casa Solaria. on Mar 10, 2020
Estimada Andrea, Junto con saludar, nos alegra mucho saber que disfruto su estadía en el Hotel. lamentamos el inconveniente respecto al servicio de transporte, ya notificamos del inconveniente a la compañía de taxi quien tomo responsabilidad por lo ocurrido. Esperamos poder contar nuevamente pronto con le agrado de su visita!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel possui uma atmosfera incrível e um atendimento excepcional.
Stayed 4 nights in Feb 2020

10/10 Excellent

Olga Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buen experiencia, trato amable, instalaciones adecuadas y cómodas y personal atento
Stayed 3 nights in Feb 2020

10/10 Excellent

Susan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A DEFINITE MUST IN PUCON
Absolutely everything was excellent about this hotel - the reception was very friendly, and helpful; their tours of the area were exceptional - - don't need to go to all the in-town outfitters! George is the best! The rooms were nicely decorated, there were many places to sit to have a cup of coffee or check on emails - Even the on- site chef came out each morning and greeted the guests with a cheery word.. Breakfast buffet top quality - fresh fruits, home made yogurt, pastries, juices AND the location is close to the main streets, beach, park. Even the artwork throughout the hotel is lovely. This is a definite EXCEPTIONAL hotel!
Stayed 3 nights in Jan 2020
Response from Carolina on Jan 24, 2020
Dear Mrs. Tipton, thank you for choosing Hotel Casa Solaria as your stay. We are very glad you had a good time with us, specially with our excursion. We hope to see you again in the near future. It was a pleasure meeting you and your husband. King regards Carolina

10/10 Excellent

MARCELOCaixeta, Minas gerais

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso ,bom gosto ,funcional,excenlente chuveiro,roupa de cama premium,café de manhã notável .
Stayed 2 nights in Jan 2020
Response from Ilona on Jan 25, 2020
Muito obrigado pelos seus comentarios, ficamos muito feliz de saber que sus estadia foi grata. Esperamos verlo novamente no Hotel Casa Solaria.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la habitación, el desayuno y la atención del personal. No me gusto el estacionamiento y tener que cargar las valijas lejos con piso de cantos rodados en un día lluvioso
Stayed 3 nights in Jan 2020
Response from Triana Marti on Jan 14, 2020
Muchas gracias por sus comentarios y la buena puntuación asignada! Para nosotros es muy importante su opinión. Lamentamos la inconveniencia del estacionamiento, está así mientras se está definiendo la siguiente etapa de construcción del hotel. En su próxima visita tendremos a un botones para cargar sus maletas. Esperamos que pueda tener una próxima estadía junto a nosotros! Saludos cordiales,

10/10 Excellent

vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto !!!
Me encanto el hotel todo lindo decoracion buen gusto esta impecable Personal muy amable Desayuno espectacular delicioso Lo unico malo es q se supone que tenia spa pero este esta en construccion Seguro volveria porque me encanto !!!
Stayed 2 nights in Aug 2019
Response from La Gerencia on Aug 23, 2019
Estimado Huésped, efectivamente estamos terminando el SPA, pero en todas nuestras publicaciones, señalamos que el SPA aún no esta terminado. Lamentamos mucho que no advirtiera los avisos. De todas formas, agradecemos sus comentarios, ya que gracias a estos, podemos mejorar. Cordialmente

8/10 Good

Marcio Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótimo com relação ao atendimento e funcionários.Boas acomodações e boa localização Acho importante uma pequena academia de ginástica e área de lazer!!!
Stayed 5 nights in Jul 2019
Response from Gerencia Hotel on Aug 5, 2019
Estimado Marcio, gracias por su coemntario. Trabajamos para tener listo el Spa lo antes posible.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la amabilidad de todo el personal, la ubicación, la habitacion y baño de muy buen tamaño, la calidez de la decoración y el desayuno exquisito, con pancitos y dulces hechos por ellos.
Stayed 2 nights in Jun 2019

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todos os funcionários extremamente atenciosos, varias dicas de passeios e todo suporte
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, cálido y acogesor...para volver!!
Stayed 1 night in Jun 2019

10/10 Excellent

Albin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Paz on Jul 13, 2019
Gracias por su calificación Don Albin, lo esperamos en una nueva oportunidad. Atte

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones totalmente adecuadas a las necesidades de los huespedes, hermosa decoración, camas muy confortables, excelentes sabanas y toallas. Personal muy cálido, amable y eficiente.
Stayed 4 nights in Apr 2019
Response from Gerencia Hotel on May 9, 2019
Gracias por sus comentarios y espero tenerlos de regreso nuevamente.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un gran momento en Pucón
Como siempre una excelente experiencia nuestra estadía en Casa Solaria. Muy buena atención del personal, excelente servicio de buffet y comidas. Definitivamente volvería y lo recomendaría si dudarlo
Stayed 5 nights in Apr 2019
Response from Gerencia Hotel on May 7, 2019
Gracias por sus comentarios y esperamos regresen pronto.

10/10 Excellent

Fábio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima opção em Pucón
Melhor hotel em Pucón. Falta terminar a construção da área comum, mas vale a pena assim mesmo.
Stayed 1 night in Jan 2019
Response from Katherine Zwanzger on Jan 19, 2019
Muito obrigado por seus comentários e esperamos terminar nossas dependências o mais rápido possível. Cumprimentar

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Stayed 6 nights in Dec 2018
Response from Katherine Zwanzger on Dec 30, 2018
Muchas Gracias Don Gustavo por su puntuación y lo estaremos esperando para su próxima visita. Saluda

10/10 Excellent

LUCAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Katherine Zwanzger on Nov 29, 2018
Muchas Gracias por sus comentarios. Saluda

10/10 Excellent

Moacir

Hotel com tudo perfeito!
Hotel muito bom, tipo hotel boutique! Muito bem localizado e com atendimento e instalações excelentes, tudo novo e bonito.
Stayed 2 nights in Aug 2018

10/10 Excellent

Luis

Muy buen hotel. Acogedor y buen servicio. Sólo les hace falta tener plancha para los huéspedes que lo necesiten.
Stayed 2 nights in Aug 2018

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
O hotel é novo, atendimento da equipe é excelente. Solicitei a revisão de um chuveiro que estava com pouca pressão e resolveram rapidamente. Recomendo, além de ser mto bem localizado na cidade.
Stayed 6 nights in Aug 2018
Response from Katherine Zwanzger on Aug 30, 2018
Muchas Gracias por su respuesta y buenos comentarios, Lo estaremos esperando para su próxima visita.

8/10 Good

GONZALO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Katherine Zwanzger on Aug 28, 2018
Muchas Gracias Don Gonzalo por su puntuación. Saluda

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Hotel nuevo, pero aún así el servicio brindado fue muy bueno, quedan algunos detalles que ir puliendo pero es comprensibles porque aún se están acomodándo, habitaciones cómodas, limpias y desayunos espectacular, se recomienda 100% precio calidad
Stayed 3 nights in Jul 2018
Response from Hotel Casa Solaria on Aug 10, 2018
Muchas Gracias Don Alejando por sus comentarios. Esperamos contar con su visita cuando nuestro Hotel este completamente terminado. Saluda Katherine Zwanzger