Bar (on property)
Check availability

Reviews of Hilton Garden Inn Portsmouth Downtown

3 out of 5
Hilton Garden Inn Portsmouth Downtown
100 High St, Portsmouth, NH

Reviews

8.4

Very Good

Rating 10 - Excellent. 510 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 70 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

GINA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent on everything
Stayed 1 night in May 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for my daughter’s bachelorette Party weekend! It was close to everything, the rooms were very clean and the staff was very friendly!
Stayed 1 night in May 2024

4/10 Poor

Tim

Traveled with partner
Very disappointed with the overall cleanliness, condition and services of property. Since our last stay several years ago, this location has gone downhill. Considering that its location is in the most beautiful/expensive city in NH, Hilton’s stands should be much higher. Additionally, key card readers were down on front exits and there was no room service available for breakfast or anytime before 4pm. Lastly, half the cable stations didn’t work. Overall disappointing stay.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Sarah

Traveled with family
Liked: Staff & service
Good for a weekend stay. Definitely feels like an older hotel - blankets have rips in them and the pool area is kind of unappealing. Some unfinished areas and hot tub has a lot of stains etc but other than that worked well for us!
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Traveled with family
Very clean
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Gloria

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The shower curtain was stained and smelled. The window shears looked like a cat got at them, they were in threads. The coverlet on the bed, looked like the same cat got at it, threads were pulled all over. The carpet had food stains, and a small bottle of water was $3. The restaurant was closed but they did offer a continental vending machine breakfast.
Stayed 2 nights in Apr 2024

4/10 Poor

Elma

Traveled with partner
Disliked: Cleanliness
Was not happy that they gave us a room that didn’t exist. Key that wasn’t opening the entrance and THEY CHARGED me for a room that i already payed for trough Expedia .
Stayed 1 night in Apr 2024

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice lobby and bar area to meet friends, easy check-in, valet parking, and location are lovely. No complaints.
Stayed 1 night in Apr 2024

4/10 Poor

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not designed for comfort. Bathroom had no grab bars, no shower spray, & terribly low toilet. Microwave in room was placed very low in a cabinet making it very difficult to see or use. Valet parking is required & very pricey. Scant self-serve breakfast is less satifactory than competitors.
Stayed 1 night in Apr 2024

6/10 Okay

margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wasn’t expecting much from a garden style moderately priced hotel and I wasn’t disappointed. Lots of pluses in terms of cleanliness, room size, location and all the rest. Bed was comfortable. On the down side, Hotels of this class used to offer basic buffet breakfasts as a carrot; now it’s just breakfast in a to go bag basically. The walls were so thin that I literally heard a guest (guy) come in from a night out at 2 a.m., puke, then snore in an adjacent room. Needless to say, one of us neither puked nor slept.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura, Quincy

Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Patrick

Traveled with family
Location was great but I have stayed in Portland and Freeport Hilton gardens and the rooms were nicer and the parking stinks and had to pay 80.00 for 2 days valet not good.I am not only a honors member but a vacation owner and don’t think I would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

6/10 Okay

Sue

Liked: Staff & service
Did not realize $40 overnight parking was necessary. And room was not cleaned after 1st. Night.
Stayed 2 nights in Apr 2024

2/10 Terrible

Robert

Traveled with family
I DO NOT WANT ThIS ON WEBSITE.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent. The hotel is right in the middle of downtown, close to lots of shops and dining options. The room, however, is showing age. The mildewed shower with chips in the enamel, for instance, indicates that a modest remodel might be in order.
Stayed 6 nights in Mar 2024

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Thank you.
Stayed 3 nights in Mar 2024

10/10 Excellent

nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! This is a perfect spot in terms of location and quality. A well maintained hotel with up to date finishing touches. Exceeded our expectations for sure.
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
No bar stools
Stayed 1 night in Mar 2024

8/10 Good

charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Jim

Nice facility overall; in town location makes parking a little confusing, however - and pricey.
Stayed 1 night in Mar 2024

10/10 Excellent

Eric L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice and close to everything in Portsmouth, NH!
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just on the outskirts of all the main streets in downtown Portsmouth. You can park your car in the municipal lot across the street for the weekend and walk everywhere you want to go.
Stayed 2 nights in Jan 2024

6/10 Okay

Holly

Traveled with family and small children, Traveled with family
Liked: Staff & service
There is no parking included and it’s $40 for the garage or valet overnight. Rooms are in need of some updating for the price. Stains on the rugs and old mattresses and bedding. Location is good.
Stayed 1 night in Mar 2024

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was generally very good, the only issue we had was that both the wall mount heating unit and the hotel HVAC unit were very loud
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities
Has a great indoor pool attached to the hotel. Nice to be able to park your car and walk around the city. Great area for dining and no box office shops-
Stayed 2 nights in Mar 2024

10/10 Excellent

Thornton, Huntington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, as always! Breakfast was great, valet parking too!
Stayed 2 nights in Mar 2024

6/10 Okay

Dana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our 5th floor room was very spacious. The drapes were coming off the rail. The tub had chips in the finish, and the shower curtain smelled mildewy. There was some kind of an exterior hood or condenser that came on and was VERY loud and actually made the room vibrate somewhat.
Stayed 1 night in Mar 2024

6/10 Okay

Debra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We have stayed many times at this particular location and always enjoy, however we noticed a few minor changes that we would like to address. The front desk staff was less than accommodating when we had questions regarding our bill and the housekeeping left empty tissue holders and lack of extra toilet paper. Upon looking at the cleanliness of our room there was stains on the bedding and one of the lamp shades had an unpleasant color which was questionable as to what it was. Hopefully staff will be more attentive in the future.
Stayed 1 night in Feb 2024

2/10 Terrible

JAMES, Washington

Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is nice. A little difficult to find. There is no parking so you either pay $40/night for valet or the parking garage.
Stayed 1 night in Feb 2024

4/10 Poor

TINA

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the Hilton through Expedia and did not get the room I requested. The beds in the hotel looked like they were slept on. Definitely in need of new linens and found the mattress topper to be dirty. I have enjoyed staying at Hilton hotels in the past, but will think twice next time. Also, I was told the bar would, be open and it wasn't. Not a big deal but just felt as though I didn't get what I paid for. The location was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Accessible shower was mildewy and floor drain was mostly plugged resulting in a flooded bathroom floor. We were moved to another room that was better, until i noticed several clipped toenails on the rug near the bed so i had to find a cleaner to vacuum the room.
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonably priced but walls are thin and we could hear the guy coughing next door. Also key card didn’t work to get into the hotel so we had to buzz and wait to enter. Wasn’t a big deal because area seems safe.
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location for staying in Portsmouth
Great place to stay when visiting downtown Portsmouth! We were a block away from the main streets - a very walkable city.
Stayed 1 night in Feb 2024

6/10 Okay

Rich

Could have been better.
I've stayed here several times in the past a couple years ago. I think staffing shortages are probably still impacting this hotel. The room was decent, but I noticed under the bathroom shelf a makeup product from the previous guest and the shower body wash was empty. I asked where their "business center" was that was mentioned on the site. I was pointed to a small room off the lobby that had a printer. But the printer was not connecting to my wi-if. The hotel staff member says I could email the document to the hotel account and he would print...which he did. The hotel bar and grill was not open for lunch and would only be open from 5pm-10pm. We had an event that night and returned around 10:30 to see if the kitchen might still be open but it wasn't. The room did not have any literature on the amenities, so I couldn't find out if there was a chance to order room service for the morning. I called guest services in the morning to ask for room service but I was told that has to be arranged 24 hours prior. The location is the big draw but there are other hotels popping up in that area all the time, so Hilton would be smart to invest in staffing to properly run the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are friendly and helpful and made for a most pleasant stay.
Stayed 1 night in Feb 2024

8/10 Good

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A few minor issue in the room, a ripped curtain with hair tangled in it, shower faucet was loose so the water was too hot or too cold all the time. The windows were dirty but only visible when they fogged up in the mornings. Otherwise comfortable and beautiful facility. Great views. I would stay again, hopefully in a different room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Erika

Liked: Staff & service, amenities
Disliked: Cleanliness
I’ve sent lots of family to stay here as a Portsmouth resident, but I stayed here myself for the first time and was very disappointed. My room had frayed bedspreads and the beds look like they weren’t made, just thrown together. My shower had lots of mold. Very surprised as we usually stay at Hiltons. Will not return.
Stayed 1 night in Jan 2024

8/10 Good

Rob

Liked: Staff & service, room comfort
Nice Enough
Room was fine but little things seem to have fallen by the wayside. Bumpers on bed frame gone or deteriorated. Ice buck cracked. Hallway had not been vacumed in a couple days... Mostly little things, but not what I expect from a $150+/night hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Nancy

Stayed 1 night in Jan 2024