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Reviews of Cuillin Hills Hotel

4 out of 5
Cuillin Hills Hotel
Scorrybreac Road, Portree, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 397 out of 471 reviews" "
Rating 8 - Good. 57 out of 471 reviews" "
Rating 6 - Okay. 9 out of 471 reviews" "
Rating 4 - Poor. 4 out of 471 reviews" "
Rating 2 - Terrible. 4 out of 471 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna, SHARPSVILLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has class! And the scenic view of the lake and mountains is spectacular. The staff are helpful...don't be afraid to ask questions. Food was great. Started our day with a tasty Scottish breakfast and we're still going strong tonight.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views are incredible. Staff is friendly and breakfast was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Colette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and accommodating!!
Stayed 2 nights in Apr 2024

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were so disappointed with our experience. The water-view rooms were all sold out when we booked and for £350 a night I was expecting more than a damp room with a view of the car park. It smelt very unfresh particularly in the bathroom where there was clearly a damp problem. Our room lacked privacy as anyone in the car park could see in so we had to have the blinds closed all the time. I really regret not booking elsewhere as service was also very mixed. The receptionist that checked us in was great, but other service awful. After failing to get any attention, we had to get up to find waiters at breakfast when what we ordered didn’t come, and we spent a dinner being ignored by any servers all evening even though it was quiet. We also saw multiple people complain about, or return food, which I’ve never seen anywhere before!
Stayed 2 nights in Apr 2024

10/10 Excellent

Hervé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Cuillin Hills Hotel. The staff is exceptional, the rooms were spotless and well-kept, the views of the surrounding area were beautiful, and since the weather can change (during March) at any time; it was awesome to eat dinner in the restaurant and avoid having to wander to and from time. Breakfasts and dinners were fantastic! The hotel includes a relaxing common room with fireplace that was quite charming.
Stayed 2 nights in Mar 2024

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel while in Scotland. View out of our room was amazing. Room was spacious, clean, and comfortable bed. Restaurant at the hotel was excellent and the staff was beyond friendly. Will stay there again when we go back.
Stayed 1 night in Mar 2024

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff!!! Food was amazing . Loved our stay. For sure be back
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful!!! Fantastic staff, property and restaurant. Don’t hesitate, you won’t be disappointed.
Stayed 2 nights in Mar 2024
Response from Anna on Apr 14, 2024
Dear Elizabeth, Thank you so much for taking the time to leave us such wonderful feedback! It was a pleasure to have you stay with us at the Cuillin Hills, and I hope we will have the chance to welcome you back soon. With best wishes, Anna LillisDuty Manager

10/10 Excellent

Patricia

Stayed 2 nights in Mar 2024

10/10 Excellent

scott, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on Apr 14, 2024
Dear Scott, Thank you so much for taking the time to leave us a perfect 5/5 score! We are so pleased to see that you enjoyed your recent stay with us at the Cuillin Hills, it was a pleasure to look after you and I hope we will see you again soon! Kind regards Anna LillisDuty Manager

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing atmosphere, from sitting in lawn overlooking the painted bldg of Skye, or enjoying a drink in the sitting room fireside, or in the bar/restaurant. The restaurant staff and food was great, and the selection of drinks to choose from was abundant.
Stayed 1 night in Mar 2024
Response from Anna on Apr 14, 2024
Dear Jodi, Thank you so much for taking the time to share such wonderful feedback! We are so pleased to see that you enjoyed your recent stay with us, it was a pleasure to have you here and we hope we will have the chance to welcome you back to the Cuillin Hills soon! Kind regardsAnna LillisDuty Manager

10/10 Excellent

Anthea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this welcoming hotel. The accommodating staff, the delicious food, comfortable room, and the amazing view. Definitely a top notch venue.
Stayed 1 night in Mar 2024
Response from Anna on Apr 14, 2024
Dear Anthea, Thank you so much for taking the time to leave us such wonderful feedback! We are delighted to see that you enjoyed your recent stay with us at the Cuillin Hills, and we would love to welcome you back soon. With best wishes, Anna Lillis Duty Manager

10/10 Excellent

Veena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anna on Apr 14, 2024
Dear Veena, Thank you so much for taking the time to leave us a perfect 5/5 score! We are delighted to see that you enjoyed your recent stay with us, and we would love to welcome you back soon. Kind regards Anna LillisDuty Manager

10/10 Excellent

Karl

Traveled with partner
Best location to see the water and town. Very relaxing.
Stayed 1 night in Mar 2024
Response from Anna on Apr 14, 2024
Dear Karl, Thank you so much for taking the time to share your lovely feedback with us! We are so pleased to see that you enjoyed your recent stay with us at the Cuillin Hills, it was a pleasure to have you here and we hope we will have the opportunity to welcome you back soon. Kind regards Anna LillisDuty Manager

10/10 Excellent

Kinga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Anna on Apr 14, 2024
Dear Kinga, Thank you so much for taking the time to share your short but sweet feedback! We are delighted to see that you enjoyed your recent stay with us at the Cuillin Hills, and we would love to welcome you back soon! Kind regards Anna LillisDuty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In love with Skye
Loved staying here with amazing views and cozy rooms. The staff is friendly and attentive and the food was great. I will recommend this to any and all people wanting to stay on Skye.
Stayed 1 night in Feb 2024
Response from Anna on Feb 27, 2024
Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We are delighted to see that you enjoyed your stay with us at the Cuillin Hills; it was a pleasure to look after you, and we would love to welcome you back soon! Kind regardsAnna LillisDuty Manager

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on Feb 27, 2024
Dear Ada, Thank you so much for taking the time to award us such a terrific score! We are delighted to see that you enjoyed your recent stay with us at the Cuillin Hills, and we would love to welcome you back soon! Kind regards Anna LillisDuty Manager

10/10 Excellent

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, beautiful room and restaurant!
Beautiful hotel, wheelchair accessible room was absolutely perfect, so much space and the views were stunning in all weather. All members of staff were extremely helpful and kind. Perfect base to explore, we stayed for 3 nights and managed to cover all (bar Raasay distillery) if the points of interest on the hotels map of the island plus more!
Stayed 3 nights in Feb 2024
Response from Anna on Feb 27, 2024
Dear Jaimie, Thank you so much for sharing your fabulous feedback! We are so pleased to know that you enjoyed your stay with us recently, it was an absolute pleasure to have you with us and we would love the chance to welcome you back soon! Kind regardsAnna LillisDuty Manager

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Anna on Feb 27, 2024
Dear Iain, Thank you so much for taking the time to award us a perfect 10/10 score!! We are delighted to see that you enjoyed your recent stay with us, and we would love to welcome you back soon! Kind regards Anna LillisDuty Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, big rooms, lovely food
Stayed 1 night in Jan 2024
Response from Anna on Feb 27, 2024
Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We are delighted to see that you enjoyed your recent stay with us; it was a pleasure to look after you, and we hope to welcome you back to the Cuillin Hills soon! Kind regards Anna LillisDuty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the trip
Amazing experience and a great location. After a bit of a drive, nothing was left to the imagination. Great view, and people. Dinner was amazing
Stayed 2 nights in Jan 2024
Response from Anna on Feb 27, 2024
Dear Guest, Thank you so much for taking the time to share your lovely feedback! We are delighted to see that you enjoyed your recent stay with us, and we hope we will have the chance to welcome you back soon! Kind regardsAnna LillisDuty Manager

8/10 Good

Drew-Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay here. The view was amazing and the food immaculate. We stayed in January and as it was quiet we got a free upgrade which was just so special for us. The staff were so helpful with helping us leave in the snow and just couldn’t have asked for a better experience
Stayed 1 night in Jan 2024

10/10 Excellent

Trinity

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this picturesque hotel so much. The staff, the views, the food all were amazing.
Stayed 1 night in Jan 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and well appointed hotel with fantastic views. The staff was very helpful and knowledgeable of the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Boon Thong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anna on Feb 27, 2024
Dear Boon Thong, Thank you so much for taking the time to leave us a 5/5 score! We are so pleased to know that you enjoyed your recent stay with us, and we would love to welcome you back soon! Kind regardsAnna LillisDuty Manager

8/10 Good

Bill

Stayed 2 nights in Dec 2023

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our 2-week visit to Scotland, I managed to catch RSV. I was miserable. And by the time we reached Portree, I was struggling to breathe. My husband spoke to the Cuillin Hills hotel staff about how to go about seeing a doctor and they immediately got to helping us out. The desk staff spent over an hour on hold with the NHS to help establish my "temporary resident" status so that we could even get in to see a doctor. They printed out a map with all of the addresses of the nearby healthcare facilities. They allowed me to order off of the children's menu, as my appetite was non-existent and I was only able to tolerate blander food. They also let us know that we could extend our stay as long as needed, if I was too sick to travel to the next destination. And on the day we left, they told us to not worry about the check-out time. We could take as long as needed to get packed and out the door. I have never received better service at ANY hotel establishment, in my 30 years of travel experience. I wish I could give more than just 5 stars. The Cuillin Hills Hotel is truly the cream of the crop and has set a standard of service I'm not sure any future establishment will ever match.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hilary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful hotel with an amazing view. They upgraded our rooms complimentary and they were clean and comfy. The bathroom was great and same with the shower. The have Isle of skye soap which was a nice touch. The food at the restaurant was amazing. The staff was super friendly as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Claudio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and the location is fantastic.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Stayed 2 nights in Dec 2023

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Absolutely wonderful, fantastic staff and food was beautiful. Couldn't have been any better, highly recommend. Location was great and rooms amazing.
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a relaxing and beautiful location, within reasonable distance to some of the great sites you will want to check out on Isle of Skye.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was gorgeous and the service
Response from Anna on Feb 27, 2024
Dear Lauren, Thank you so much for taking the time to award us a perfect 5/5 score! We are so pleased to know that you enjoyed your recent stay with us, and we would love to welcome you back soon! Kind regardsAnna LillisDuty Manager

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, wonderful view, excellent service from very friendly staff, and a very comfortable room
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the ground floor turret room. It was lovely. Could have been a bit warmer one of the radiators not working properly. But everything else was lovely.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jud, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch property with excellent and helpful staff. Would stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Will definitely return.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay!
Great place to stay! Staff was excellent and provided outstanding service. The location is great with an amazing view. Breakfast was also amazing. We would hands down stay here again in a heart beat!
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views
This hotel has some of the most gorgeous views on Isle of Skye! The room was clean, bathroom was great, and the overall atmosphere was lovely. The woman at the front desk that checked us in was excellent - she walked us to the room, explained how things worked in the room and really rolled out the red carpet treatment for information and hospitality.
Stayed 2 nights in Nov 2023

10/10 Excellent

christine

Stayed 2 nights in Nov 2023

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, spacious room. Incredible service, delicious dinner. Very short walk into town (12 minutes). Gorgeous property with a breathtaking view. 10/10 will stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Anna on Nov 8, 2023
Dear George, Thank you so much for taking the time to award us a perfect 10/10 score! We are delighted to see that you enjoyed your recent stay with us at the Cuillin Hills Hotel, and I hope we will welcome you back soon! Kind regards Anna LillisDuty Manager