Indoor pool, outdoor pool

Reviews of Crowne Plaza Portland-Lake Oswego, an IHG Hotel

3.5 out of 5
Crowne Plaza Portland-Lake Oswego, an IHG Hotel
14811 Kruse Oaks Drive, Lake Oswego, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1006 reviews" "
Rating 8 - Good. 261 out of 1006 reviews" "
Rating 6 - Okay. 92 out of 1006 reviews" "
Rating 4 - Poor. 53 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Beds were way too soft. Towels were two star quality and not enough of them. My biggest complaint is that during the one day of our 6 night stay, we allowed housekeeping in while we were gone. They took all the towels that we had hanging up and didn't supply any new ones. They took all the cups that we were using to eat out of. They took our extra garbage bag that we were using to supplement the tiny in-room trash can. The room was a comfortable size overall. Our stay just lacked the amenities that we would expect of a hotel rated 3 stars.
Stayed 6 nights in May 2024
Response from Jodi on May 26, 2024
Thank you for your review

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great - especially those in the bar/dining. Down-side was the beds are bad. I thought maybe it was just me/mine, but the family members that I was there with also said both of their rooms also had crappy broken down mattresses.
Stayed 4 nights in May 2024
Response from Customer Service on May 24, 2024
Jeffrey, thank you for sharing your experience. It is wonderful to hear that our team members, especially those in the bar and dining area, left a positive impression. Your feedback regarding the mattresses is appreciated, and it will be looked into to ensure a more comfortable stay for all guests. We hope to welcome you and your family back to Crowne Plaza Portland-Lake Oswego in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Jennifer, thank you so much for your kind words. We're delighted that you enjoyed your stay at Crowne Plaza Portland-Lake Oswego. We're looking forward to welcoming you back!

8/10 Good

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable facility. Bathroom light fixture was loose and wouldn't work all the time. Maintenance fixed it immediately. The handicap shower allowed a puddle of water to accumulate at shower edge. It wouldn't flow toward the drain which had a loose grate. Actually, besides these minor problems, we loved staying there and will stay again next time we come to Portland. We will get a regular room with a tub/shower.
Stayed 3 nights in May 2024
Response from Customer Service on May 18, 2024
Theodore, thank you for your kind words about the Crowne Plaza Portland-Lake Oswego. We are glad you enjoyed the beautiful and comfortable facility. It is great to hear that the maintenance team addressed your bathroom light fixture promptly. We also appreciate your feedback on the shower setup and will take it into consideration for future improvements. We're delighted to know you'll be staying with us again on your next trip to Portland and look forward to welcoming you back.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if in the Lake Oswego area for business.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
David, thank you for sharing your positive experience at Crowne Plaza Portland-Lake Oswego. We're thrilled to hear you enjoyed your business stay. We hope to welcome you back for any future visits to our area.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on May 13, 2024
Cheri, it's wonderful to hear that your stay at the Crowne Plaza Portland-Lake Oswego met and perhaps even exceeded your expectations! We're glad you took the time to rate us, even without a detailed review. Your high rating speaks volumes. We look forward to having you with us again on your next visit to the area!

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Carly, thank you for your perfect rating! We couldn't be more delighted you enjoyed your time at Crowne Plaza Portland-Lake Oswego. We sincerely hope you'll return for another stay in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with easy access from the I-5. Quiet neighbourhood.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
John, it's great to hear you found the location of Crowne Plaza Portland-Lake Oswego convenient and appreciated the tranquility of our surroundings. We're committed to ensuring our guests have a wonderful stay. Can't wait to welcome you back again soon!

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a few times and like this hotel. It is conveniently located and easy to get to. The lobby and bar are great. This time it seemed like the mattress is due to be replaced. Other than that, no complaints.
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Marilyn, it's wonderful to hear that you appreciate the Crowne Plaza Portland-Lake Oswego's superb location and deluxe lobby and bar. We understand that optimal sleep quality is crucial, and we value your comments regarding the mattress. Rest assured, we always strive to ensure our guest rooms offer utmost comfort. We appreciate your continued patronage and look forward to welcoming you back for another comfortable stay in the future.

8/10 Good

Marilyn

Stayed 2 nights in May 2024
Response from Jodi on May 27, 2024
Thank you for your review

10/10 Excellent

Abdirahman

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quiet and safe with friendly staff.
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
Abdirahman, it's delightful to hear about your positive stay at Crowne Plaza Portland-Lake Oswego. Our team members are indeed committed to ensuring a warm experience in our serene and secure location. We hope to see you again for another remarkable visit.

8/10 Good

Julie

Stayed 2 nights in May 2024
Response from Jodi on May 26, 2024
Thank you for your review

8/10 Good

Lisa Grothe, Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like having to pay for parking
Stayed 2 nights in May 2024
Response from Customer Service on May 7, 2024
Hello Lisa,Thank you for your feedback. At the Crowne Plaza Portland-Lake Oswego, we strive to maintain a balance between high-quality service and competitive pricing. We understand that some elements, such as parking fees, may seem unfavorable. However, these charges help to ensure safety and security for our guests. We appreciate your understanding and hope to serve you again in the future.

6/10 Okay

Rick

Traveled with partner
Liked: Cleanliness, staff & service
I know they had a recent remodel but, it still seems very dated.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Rick, we appreciate your feedback. It's noteworthy that our recent renovations haven't fully met your expectations. We're continually working to modernize our amenities in an effort to enhance guest satisfaction. We hope to have another opportunity to impress you in the future.

10/10 Excellent

Paul

Business traveler
Great and friendly staff.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Paul, it's wonderful to hear you had such a positive experience at Crowne Plaza Portland-Lake Oswego. We're thrilled our team members made such a positive impression on you with their friendliness. We hope to welcome you back on your next visit to Portland.,

10/10 Excellent

Kylee

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 26, 2024
Kylee, thank you for your excellent rating of Crowne Plaza Portland-Lake Oswego! We're thrilled you enjoyed your experience with us and we hope to welcome you back soon.

10/10 Excellent

Christy, Chehalis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince , comfort, clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Christy, it's a delight to know you found the Crowne Plaza Portland-Lake Oswego to be perfectly placed, cozy, and spotless. We strive to provide a welcoming environment for our guests and we're overjoyed to hear we met your expectations. Thank you for choosing us and we look forward to serving you again in the future.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Melanie, it's delightful to hear that you found our team members at Crowne Plaza Portland-Lake Oswego to exhibit an approachable and helpful demeanor. We firmly believe in offering the finest service standards and your compliments validate our efforts. We eagerly anticipate your next visit with us.

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place and they have the best beds.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Sheila, it's wonderful to hear that Crowne Plaza Portland-Lake Oswego is your favorite place and that you appreciate our comfortable beds. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here often for multiple reasons. I love their building and the feeling of safty and respecr I recieve. They have the best beds!. I enjoy knowing I have full access to whatever I need wothout feeling embarrassed.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Sheila, it's wonderful to know you often choose Crowne Plaza Portland-Lake Oswego and enjoy our facility and the sense of security we offer. We're glad to hear our comfortable beds enhance your stay and that our team members are able to make you feel at ease. Your satisfaction and comfort are our priority and we appreciate your kind remarks. Please come back and stay with us again soon!

2/10 Terrible

Nichole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
We appreciate the feedback, Nichole.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Jim, Ocean Shores

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the staff, hotel condition and that they are pet friendly. Everyone was very accommodating
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Jim, thank you for your excellent review. We're thrilled to know that your stay at Crowne Plaza Portland-Lake Oswego was enjoyable. Our team members strive to provide a welcoming environment for all our guests, including the furry ones. We appreciate your kind words regarding the hotel's cleanliness and our colleagues' accommodating nature. Looking forward to welcoming you back for another pleasant stay.

4/10 Poor

Sandra

Usually when I am in LO, I stay at the Hilton. This time the price at the Crowne Plaza was attractive, so I made the reservation. Check in was smooth, room was good sized with a sitting area, comfortable king size bed, and the hotel and grounds were nice. However, on a Monday night when the hotel had plenty of vacancy, the clerk decided to place me in a room right above the HVAC system, on the freeway side of the hotel. Did I feel welcome? No. I suppose they could have found a noisier spot if they had pitched a tent directly on the HVAC system itself. It was LOUD, competing with the freeway and train ALL NIGHT LONG. The clerk asked me at check in if I had stayed with them previously. No. I won't be staying with them in the future either.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Sandra, it's disappointing to hear your recent experience did not align with your expectations. Our main goal is to provide a quiet and comfortable atmosphere for our valued guests. Please know that your observations regarding the room location are taken seriously and your feedback helps improve our service. We're glad you found other aspects like the room size and bed comfort to your liking. We're hopeful for another chance to provide a more pleasant experience in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for the 5/5 rating, Edward!It's excellent you enjoyed your time at Crowne Plaza Portland-Lake Oswego so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Christine

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
We appreciate your feedback, Christine.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Lynn, thank you for highlighting the convenient location of Crowne Plaza Portland-Lake Oswego. We strive to make our guests' stay as pleasing as possible. We hope you'll choose to stay with us again in the future.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property in the oast and they are always kind and welcoming. I will return
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 18, 2024
Christian, it's wonderful to read about your positive experiences with us at Crowne Plaza Portland-Lake Oswego. We're delighted that our kind and welcoming team members left a positive impact on your stay. We eagerly await your return in the future.

10/10 Excellent

Kylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay when we are in the Valley. We stay here every time we come into town from Bend!
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 18, 2024
Kylee, it's splendid to hear that Crowne Plaza Portland-Lake Oswego is your preferred lodging option when visiting the Valley. We're delighted you continue to choose us for each of your visits from Bend! We eagerly await your return.

6/10 Okay

Mo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Common areas and rooms are nice. The main problem is the hotels proximity to I5. When I entered my room it was so noisy I thought the patio door was open because of how loud the freeway noise was. Unfortunately, it was closed, and the rooms are just not well insulated from sound. The other problem I had, was the hvac unit in my room did not respond to any adjustments, and the fan would go on and off randomly and make a ton of noise while starting up....
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 18, 2024
Mo, thank you for your feedback. We apologize for any inconveniences you experienced related to the level of noise and the climate control in your room. We strive to maintain a serene atmosphere for our guests, and we're constantly working on ways to improve our accommodation experience. We look forward to the opportunity to better serve you in the future.

10/10 Excellent

Ronald, Corvallis

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Ronald, it's always a pleasure to see a perfect rating! It seems you've had an enjoyable stay at the Crowne Plaza Portland-Lake Oswego. We're thrilled and look forward to welcoming you back in the future for another exceptional experience.

8/10 Good

Nicole

Traveled with partner
The hotel was perfect for our trip. Large room, clean and great location. The bed was horribly uncomfortable, you could feel the springs through the mattress and it dipped in the middle. The hotel needs to get new mattresses. I also feel there is no need for $10 a night parking fee. The lot it plenty big.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 18, 2024
Nicole, it's splendid to know that the Crowne Plaza Portland-Lake Oswego was the perfect fit for your trip. We're pleased to hear that you appreciated our spacious rooms, cleanliness, and superb location. On another note, we're sorry to hear about the discomfort you experienced with the bed. We totally understand that a good night's sleep is essential, and we're constantly working on improving every aspect of our guest experience. As for the parking fee, it remains in place to enable us to maintain and improve the facilities. Your feedback is much appreciated and will be given serious consideration. We hope to have the pleasure of serving you again in the future.

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
I am a very loyal Crowne Plaza repeat guest. It’s my favorite place to stay in the Portland area! However, I was very disappointed to find out upon arrival that the pool/hot tub was under construction. Had I known, I would’ve booked something closer to the event I was attending. When I expressed my frustration that it wasn’t disclosed during the booking process, there was no effort to offer an upgrade, complimentary drink at the bar, etc.
Stayed 1 night in Feb 2024
Response from Jodi on Feb 24, 2024
Thank you for your review.

2/10 Terrible

Carrie

Business traveler
I reserved a King size hed room and upon arrival all they had was double bed room. Why would hotel even have double beds? At least Queens should be minimal
Response from Jodi on Feb 18, 2024
Thank you for your review

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jodi on Feb 18, 2024
Thank you for your review

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, we have always enjoyed our stay here. There is always easy parking. Close to all our favorite shopping centers. The staff has been very nice and helpful. But this last stay we were a little disappointed. It was not advertised that the pool and jacuzzi were under remodel. We were really looking forward to those features after spending the whole day shopping.
Stayed 1 night in Feb 2024
Response from Jodi on Feb 13, 2024
Thank you for your review. This information has been updated on our website. Were sorry for the inconvenience this may have caused.

4/10 Poor

Philipe

Stayed 2 nights in Feb 2024
Response from Jodi on Feb 13, 2024
Thank you for your review.

10/10 Excellent

Dusko

Traveled with family
forest
Stayed 1 night in Feb 2024
Response from Jodi on Feb 13, 2024
Thank you for your review.

10/10 Excellent

Sun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was crazy week with snow storms and power outage for this area. Despite being so crazy busy, the starts took extra steps to make sure everyone felt welcomed and safe. The room was great, spacious and clean and common area was kept sparkly clean at all time.
Stayed 1 night in Jan 2024
Response from Jodi on Feb 13, 2024
Thank you for your review.

10/10 Excellent

NORTH HS

Stayed 1 night in Feb 2024
Response from Jodi on Feb 13, 2024
Thank you for your review.

8/10 Good

JENNIFER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not open, that was the only disappointing thing about out stay.
Stayed 1 night in Jan 2024
Response from Jodi on Feb 2, 2024
Thank you for your review.

6/10 Okay

Daniel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Business trip
Hotel needs upgrade, things look old and worn. Refrigerator didn’t work. The staff was great, they were the best part and made the stay ok.
Stayed 1 night in Jan 2024
Response from Jodi on Feb 2, 2024
Thank you for your review

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jodi on Jan 30, 2024
Thank you for your review

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jodi on Jan 29, 2024
Thank you for your review

10/10 Excellent

Dave

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Dave, thank you for your high rating of Crowne Plaza Portland-Lake Oswego. We're thrilled that our efforts to deliver an excellent experience have not gone unnoticed. We look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jodi on Jan 23, 2024
Thank you for your review

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jodi on Jan 21, 2024
Thank you for your review

10/10 Excellent

Jaye, Havertown

Stayed 1 night in Jan 2024
Response from Jodi on Jan 21, 2024
Thank you for your review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lee on Jan 19, 2024
Thank you so much for the positive review!

10/10 Excellent

Kyle

Staff was responsive during a difficult time. One of the maintenance members (sorry, didn't get his name), was out in the cold shoveling snow off the parking area to allow guests to safely get to and from their cars.
Stayed 1 night in Jan 2024
Response from Lee on Jan 19, 2024
Thank you so much for the kind words!

10/10 Excellent

Wendi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, hardworking, and understanding staff. We live locally and had to stay for two nights due to a storm and no power in our house. It was the same for many others there. The staff was so accommodating and allowed for late check out, opened the restaurant early and had to keep staff onsite due to the storm. The staff busted their tails - same staff morning and night. Accommodations we comfortable and nice. Food was great. Bar was fun. All this despite frustrating lack of power at home.
Stayed 1 night in Jan 2024
Response from Lee on Jan 19, 2024
Thank you so much for such a lovely review! We are happy to be able to take care of our neighbors!