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Reviews of Courtyard by Marriott Portland Southeast/Clackamas

3 out of 5
Courtyard by Marriott Portland Southeast/Clackamas
9300 SE Sunnybrook Blvd, Clackamas, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1003 reviews" "
Rating 8 - Good. 295 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff great! Beds comfortable. Bathroom needed an upgrade and baseboards were dirty.
Stayed 1 night in May 2024

10/10 Excellent

Asim

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Chloe Powell - Digital Marketing Manager on May 10, 2024
Asim,Thank you for the 5-star rating! We hope to welcome you back again soon.

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness, property conditions & facilities
Was charged for “incidentals” when checking in… assumed it would have been credited back shortly after checking out….
Stayed 1 night in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on May 10, 2024
Thomas,Thank you for taking the time to share your recent stay with us. We apologize for any inconvenience this caused.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 26, 2024
Lisa,We appreciate the feedback and hope to see you again next time travel brings you to the area.

8/10 Good

Jes

Traveled with partner
Liked: Staff & service, property conditions & facilities
We have problems with the deadbolt on our door. It did not prevent us from using the room or changing rooms. There was a little bit of garbage on the floor during breakfast, but in all, I thought the facility was very nice. The staff, all of them, were the nicest people in any state I’ve had in recent memory. I can’t even explain why, except that they just made me feel right at home. I did filter this property using the option of hotels with EV charging and they do not have a charger there. They do have one nearby and that is as much on me as anything. I suppose I should’ve called them first to make sure they had one. Your algorithm does not make it clear when you have an EV charger request in the filter that the hotels that pop up in front of me may or may not have them.
Stayed 1 night in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 26, 2024
Jes,Thank you for bringing these issues to our attention. We are committed to providing a comfortable and enjoyable experience for all our guests. We sincerely apologize for the problems you encountered during your stay. We appreciate you taking the time to write this review. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued customer, thank you for choosing us to accommodate you during your travels. Again, we apologize.

8/10 Good

Denis

Stayed 2 nights in Apr 2024
Response from Chloe Powell - Digital Marketing Manager on May 10, 2024
Denis,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

8/10 Good

Amanda

Liked: Property conditions & facilities
Perfect location, your within ealking distance of mall shopping food and games
Stayed 2 nights in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 1, 2024
Amanda,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

8/10 Good

Dorothy

Traveled with family
Liked: Property conditions & facilities
The room was amazing. However when I checked in I found they gave my reserved handicap room to someone else and the gal who checked me in said “whatever “. The bathroom not being handicap accessible was an issue. The checkout gal apologized several times which I appreciated.
Stayed 3 nights in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 1, 2024
Dorothy,Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my front desk staff as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best night’s sleep ever had in a hotel!
Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 1, 2024
Karen,Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and in such detail. We look forward to your return and travel safe.

10/10 Excellent

Beth

Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 26, 2024
Beth,We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location, convenient and wonderful. Great staff!
Stayed 2 nights in Jan 2024
Response from Chloe on Mar 20, 2024
William,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

6/10 Okay

guangming, Martinez

Stayed 1 night in Mar 2024
Response from Chloe Powell - Digital Marketing Manager on Apr 1, 2024
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

8/10 Good

Frankie

Traveled with family
Liked: Cleanliness
Check in and staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Chloe on Mar 20, 2024
Frankie,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experienced hotel staff.
Stayed 1 night in Feb 2024
Response from Chloe on Feb 19, 2024
James,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet location, large modern showers with eco toiletries. Restaurant was closed on Saturday, which was a surprise.
Stayed 1 night in Jan 2024
Response from Chloe on Feb 19, 2024
Gary,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

10/10 Excellent

Victoria, eugene

Stayed 1 night in Jan 2024
Response from Chloe on Mar 20, 2024
Victoria,We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We have stayed here several times. The hotel is in a great location with easy access to restaurants and shopping. The rooms were clean and comfortable.
Stayed 1 night in Jan 2024
Response from Chloe on Feb 19, 2024
Monica,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. If it was nicer weather would have been able to walk to the mall and the hospital where I was visiting someone. Staff was friendly and the room was clean and large. I definitely would stay there again!
Stayed 2 nights in Jan 2024
Response from Chloe on Feb 19, 2024
Kerry,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

6/10 Okay

Heather

Liked: Cleanliness, staff & service
The rooms were nice, staff at front desk was great. However the food services downstairs were very limited, additionally they were out of many items and on Sunday they didn’t open in the morning at all even for coffee.
Response from Chloe on Feb 19, 2024
Heather,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

10/10 Excellent

Gary

Business traveler
Clean modern room. Impressive 2 piece curved glass on rollers was great!
Stayed 1 night in Jan 2024
Response from Chloe on Jan 19, 2024
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible job by the entire staff. They went above and beyond to exceed my expectations. Hope to visit with them again soon.
Stayed 3 nights in Jan 2024
Response from Chloe on Jan 19, 2024
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Branden

Stayed 1 night in Jan 2024
Response from Chloe on Feb 19, 2024
Branden,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Jessie

Stayed 3 nights in Jan 2024
Response from Chloe on Feb 19, 2024
Jessie,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Carmela, Florence

Stayed 1 night in Jan 2024
Response from Chloe on Feb 19, 2024
Carmela,Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Princess, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chloe on Jan 19, 2024
We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Dsa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chloe on Jan 19, 2024
We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff went out of their way to be helpful.
Stayed 2 nights in Dec 2023
Response from Chloe on Jan 19, 2024
Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Difficulty checking in.
No one at front desk to check us in. People were lining up and an employee said they should be there but we finally gave up and came back a few hours later and were able to check in then. The rest of our stay went well though.
Stayed 1 night in Dec 2023
Response from Chloe on Dec 26, 2023
We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy fans
Stayed 1 night in Dec 2023
Response from Chloe on Dec 26, 2023
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Needs to be a little more accessible.
Staff was very friendly. Bed was a little firm for my taste but overall there was sufficient bedding and supplies. Toilet was very low and there were no bars to assist older people from using the unit.
Stayed 1 night in Dec 2023
Response from Chloe on Dec 26, 2023
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

2/10 Terrible

SUSAN, Beaverton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Website claims there is room service. There isn’t and it’s the reason we chose to stay here so we could have a hot breakfast delivered to our room in the morning.
Stayed 1 night in Dec 2023
Response from Chloe on Dec 26, 2023
Susan, Every point you have touched upon has been addressed and corrected. It's comments and reviews such as yours which help us to identify where to place our focus. We hope to have you stay with us again in the future and see the improvements we have made thanks to your comments.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, amazing staff, quiet
Every thing was spotless. The entire staff from check in, night managers and cleaning staff and maintenance crew were friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Chloe on Dec 26, 2023
Angela, We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023
Response from Chloe on Dec 26, 2023
Lisa, We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Tori

Traveled with family
After hours help to get hot water was appreciated. Loud noise (like a fan on somewhere) in the room was disturbing.
Stayed 2 nights in Nov 2023
Response from Chloe on Dec 26, 2023
Tori, We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants and shopping.
Stayed 3 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Kirk,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Jordan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Second stay here for work. Everything was great!
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Jordan,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for events I was attending. My only concern was a bit of road noise, but hard to avoid with an good urban location.
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Sherry, we appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

ANITA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this property is next to the freeway, we slept well and found it to be fairly quiet. The bed was comfortable, and our room was exceptionally clean. The shower was spacious & had lots of nice hot water. The hotel staff were all friendly, professional, and very helpful. The only thing that made us uncomfortable was on arrival there appeared to be a couple of men walking through the parking lot looking in vehicles. There were no parking sites available in front of the hotel so we checked the back lot. It was very dark & empty. Fortunately when we drove back around the front, we found one empty site under a street light. The area apparently has a reputation for car break in & theft. Thankfully we did not experience this. Overall, it was a good stay & I would recommend staying there.
Stayed 1 night in Nov 2023
Response from Chloe on Nov 28, 2023
Anita, We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Laurie,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Sergio

Stayed 1 night in Nov 2023
Response from Chloe on Dec 26, 2023
We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

6/10 Okay

Majid

Stayed 2 nights in Nov 2023
Response from Chloe on Nov 28, 2023
Majid,I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Nice hotel, lobby was inviting. We typically stay at Hampton but wanted to try something new do to lack of storage/room at Hampton. This was a bit better, awkward to get to the drawers under the desk. I think they need to update the mattresses though, not ideal for the back.
Stayed 3 nights in Nov 2023
Response from Chloe on Nov 6, 2023
Frances,Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

10/10 Excellent

Debbie Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet.
Stayed 1 night in Oct 2023
Response from Chloe on Oct 23, 2023
Debbie, We are so glad you have a 10/10 experience at our hotel. We look forward to your return.

8/10 Good

Kimber

Stayed 2 nights in Sep 2023
Response from Chloe on Oct 23, 2023
Kimber,Thank you for your review of Courtyard by Marriott Portland Southeast/Clackamas!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chloe on Oct 23, 2023
James, Thank you for your review of Courtyard by Marriott Portland Southeast/Clackamas!

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, good for our shopping trip.
Stayed 1 night in Oct 2023
Response from Chloe on Oct 31, 2023
Lindsey,We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 Excellent

Robert, Granada Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Sep 2023
Response from Chloe on Oct 31, 2023
Robert,Thank you for the compliment to our staff. We hope to provide you with another five- star stay next time you are in the area.

10/10 Excellent

Shazia

Stayed 2 nights in Sep 2023
Response from Mary Kathryn on Sep 15, 2023
Shazia,Courtyard Portland Southeast/ Clackamas thanks you for taking the time to leave us with a positive review!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mary Kathryn on Sep 15, 2023
Linda,Thank you for taking the time out of your day to leave us with a review.

8/10 Good

carri

Nothing more
Stayed 4 nights in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Carri,Thank you for taking the time to leave a review. We hope to see you again in the futue.