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Reviews of Comfort Inn & Suites Vancouver Downtown City Center

2.5 out of 5
Comfort Inn & Suites Vancouver Downtown City Center
401 E 13th Street, Vancouver, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 398 out of 1011 reviews" "
Rating 8 - Good. 367 out of 1011 reviews" "
Rating 6 - Okay. 126 out of 1011 reviews" "
Rating 4 - Poor. 58 out of 1011 reviews" "
Rating 2 - Terrible. 62 out of 1011 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tambra

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It was convenient because it is right off the freeway and provided easy access to get everywhere we needed to go. The rooms were clean and the beds were super comfortable. My 9 year old daughter never wanted to get out of bed. Breakfast was good and the staff was very friendly and attentive. I will definitely stay here again!
Stayed 3 nights in May 2024
Response from GM, Ronnie Nelson on May 26, 2024
This is terrific thank you very much Tambra.

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mitsuko

Traveled with family
Liked: Cleanliness, staff & service, amenities
The receptionist was very welcoming!
Stayed 1 night in May 2024
Response from GM, Ronnie Nelson on May 26, 2024
It was a pleasure thank you Mitsuko.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM, Ronnie Nelson on May 26, 2024
Looks like you had a great stay with us thank you James.

8/10 Good

Marc, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager, Ronnie Nelson on May 19, 2024
Thank you very much my friend.

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk man was very kind and very inviting to the property and made me feel welcome and important as a guest!
Stayed 1 night in May 2024
Response from General Manager, Ronnie Nelson on May 19, 2024
You are very welcome John thank you. We pride ourselves on exceeding service expectations and are very pleased by your review.

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager, Ronnie Nelson on May 19, 2024
This is excellent thank you very much Yana.

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were a group of friends (4couples) that stayed for 1 night. We received outstanding service from Sadie at the Reception desk. She was polite, pleasant and extremely helpful. Definitely an asset to the hotel!!!
Stayed 1 night in May 2024
Response from General Manager, Ronnie Nelson on May 16, 2024
This is great thank you Andrew. We love Sadie as well and I have shared your review with the entire team.

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, breakfast was delicious and the lady who worked the breakfast her name was Esidra and she worked her tail off keeping the dinning area clean and filled with food. Also Renee on the front desk was a delight and very friendly along with the reat of the staff, so much so that we stayed an extra night.
Stayed 2 nights in May 2024
Response from General Manager, Ronnie Nelson on May 16, 2024
Thank you Jesse reviews that highlight our commitment to excellent service are my favorite. It was a pleasure and we hope to see you again soon.

10/10 Excellent

Laiwa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy with our stay. The breakfast buffet was better than expected.
Stayed 1 night in May 2024
Response from General Manager, Ronnie Nelson on May 11, 2024
I will share this with our breakfast team. Thank you very much Laiwa.

8/10 Good

Ric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location and how quiet the area was.
Stayed 1 night in May 2024
Response from General Manager, Ronnie Nelson on May 11, 2024
Well said my friend we hope to see you again soon.

2/10 Terrible

Brogan

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needing a massive remodel
Stayed 1 night in May 2024
Response from General Manager, Ronnie Nelson on May 8, 2024
It is not like us to provide a less than satisfactory stay and hope you would allow us another opportunity going forward.

10/10 Excellent

Rhonda

Liked: Property conditions & facilities
We stay here often its clean stage is great, easy on off highway easy to find.
Stayed 2 nights in May 2024
Response from General Manager, Ronnie Nelson on May 8, 2024
Rhonda you are the best thank you for making us your go to spot here in Vancouver.

8/10 Good

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. While there isn’t a lot in the immediate vicinity (though Black Angus is right next door), it’s still in a convenient part of Vancouver, next to the highway which allows quick access to Portland or Downtown Vancouver. My room was clean and comfortable, and I didn’t notice any noises outside or from other rooms, so falling asleep was no issue. They included a complimentary breakfast which has a nice selection of items. A minor suggestion that the hotel could benefit from some renovations to enhance its charm further. Additionally, a reduction in single-use plastics could align with eco-conscious practices, although these are minor considerations in an otherwise wonderful experience. A special shout out to the staff, Abby and Destiny, as well as the woman who maintained the breakfast area. All were incredibly nice, professional, and helpful. This is a great option in Vancouver for the price and I would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, had door issues and she never gave up and had a smile the whole time
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on May 2, 2024
I love this Ken thank you for being a great guest. We are very thankful to have Abby on our team and will reward her this morning for her dedicated service.

10/10 Excellent

Jimmy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location I do recommend
Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on May 2, 2024
Thank you very much Jimmy hope to see you again soon.

10/10 Excellent

Jeffrey, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Clean comfortable room.
Stayed 2 nights in Apr 2024
Response from General Manager, Ronnie Nelson on May 2, 2024
We also love our location here in downtown Vancouver. Thank you very much for the compliments my friend.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restful
Stayed 2 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 29, 2024
Looks like you had a great stay Robert thank you very much for the perfect review here.

4/10 Poor

Emily, Seattle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were terrible. Mattress sunken and creaky. Couldn’t stand it.
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 29, 2024
I would like to apologize in regard to your recent stay with us. We pride ourselves on top notch service here and hope you would allow us another opportunity to earn your trust.

10/10 Excellent

John, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, pet friendly, good breakfast.
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 25, 2024
This makes us happy John thank you very much for choosing to stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 3 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 25, 2024
Brian it was a pleasure to have you. Thank you very much for the perfect review.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and comfortable and they included a nice breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 24, 2024
Thank you very much James we hope to see you again soon.

6/10 Okay

Kendal

Traveled with family and small children
Liked: Cleanliness, staff & service
Budget hotel, good value as breakfast was included but nothing particularly nice about it.
Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 21, 2024
Thank you for choosing to stay with us Kendal.

10/10 Excellent

Benj

Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on May 11, 2024
Thank you for choosing to stay with us.

8/10 Good

Nancy

Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
It was a pleasure Nancy thank you for choosing to stay with us.

6/10 Okay

Jason

Liked: Staff & service, property conditions & facilities
Good continental breakfast with lots of options. Room was right across from the ice machine which made a lot of noise throughout the night. Generally very clean but there were a few issues.
Stayed 2 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
Thank you Jason absolutely can find you a room away from the vending area on your next visit.

10/10 Excellent

Stormy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick stop over in Vancouver!
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
We are happy to be your go to stop in Vancouver. Hope to have you again soon my friend.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness. Eating area was very clean and organized. Breakfast was good.
Stayed 1 night in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 14, 2024
Looks like you had a great stay Brian thank you for the compliments.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise next door would wake me up very early in the morning during my stay
Stayed 3 nights in Apr 2024
Response from General Manager, Ronnie Nelson on Apr 11, 2024
Happy to say construction is wrapping up next door thank you very much for your patience Jose. We look forward to your next visit.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Would return without questions
Stayed 3 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 5, 2024
It was a pleasure to have you stay with us thank you for the excellent review.

8/10 Good

Mary, Seattle

Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 21, 2024
Always a pleasure thank you very much Mary.

8/10 Good

Brooke

Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
Thank you for the great review it was a pleasure to have you stay with us.

10/10 Excellent

Nicole

Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 18, 2024
Nichole thank you very much for the perfect review hope to see you again soon.

8/10 Good

Sherer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Apr 5, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome property to stay for almost a week. Very clean and great staff!
Stayed 6 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 27, 2024
This is great Dana thank you very much for choosing to stay with us. Hope to see you again soon.

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel in downtown Vancouver. Not luxe, but it’s not pretending to be. It’s clean and comfortable and usually fairly quiet. Staff has always been very friendly. Good budget option over the much more expensive waterfront hotels.
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 27, 2024
Well said Lindsey we have a great team and perfect location here in Downtown Vancouver. Hope to have you stay with us again next time.

10/10 Excellent

CHRIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. The only issue was that the air conditioning didn’t seem to cool the room down much, but wasn’t a terrible problem.
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 24, 2024
Thank you Chris for complimenting our team it was our pleasure to have you.

8/10 Good

swayne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 17, 2024
It was great to have you Swayne thank you for leaving this great review.

6/10 Okay

claudia

Liked: Staff & service
The interior of the property appears to be not well kept and old.
Stayed 1 night in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
Thank you very much for choosing to stay with us.

10/10 Excellent

Akililu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wanna book again
Stayed 3 nights in Mar 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
It was our pleasure to have you stay with us Akililu. Thank you very much for the great review.

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice staff, room was clean.
Stayed 3 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 7, 2024
This is great thank you very much Yana. I will share your review with our team this morning.

10/10 Excellent

Karley

Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 24, 2024
Looks like you had a great stay with us Karley. Thank you very much for the perfect review.

2/10 Terrible

JoAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Mar 2, 2024
We work hard as a team to exceed guest expectations here. We would like to apologize as it does not appear that we delivered this on your visit.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the hotel.. clean and efficient and close to where we needed to be to attend a family funeral.... thanks for help us out in a time of need...
Stayed 2 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 28, 2024
You are very welcome Kay thank you for for the perfect review here.

10/10 Excellent

MITSUYOSHI

Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 28, 2024
This is great thank you very much for choosing to stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
Looks like you had a great visit with us. Thank you for the perfect review my friend.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Black Angus next to Confort Inn
Stayed 4 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
We love them as well Mary thank you very much for the great review.

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing!
Stayed 3 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 26, 2024
It was our pleasure Rebecca thank you very much for choosing to stay with us.

8/10 Good

Belinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Slip in tub
Everything was great except I did not put the rubber mat down in the tub and I slipped and hit the side of the tub with my thigh. No big deal, but it could have been much worse. Perhaps a sign that tells guests to put mat down in tub before getting in?
Stayed 2 nights in Feb 2024
Response from General Manager, Ronnie Nelson on Feb 22, 2024
Thank you for the great review here Belinda. We will have a look at that tub for sure have a great day.