Deluxe Twin Room | Premium bedding, in-room safe, desk, blackout drapes
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Reviews of Laguna Hotel

4 out of 5
Laguna Hotel
Section 136 Allotment 8, Waigani Drive, Port Moresby

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 42 reviews" "
Rating 8 - Good. 20 out of 42 reviews" "
Rating 6 - Okay. 9 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 2 out of 42 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Grant

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

James

Stayed 3 nights in Sep 2021

6/10 Okay

Edward, Port Moresby

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Went to check in prepared with confirmation number and booking email but front office staff were clueless, said there was no booking, had no idea about Wotif. Took 20 minutes for them to find a senior manager and be directed to get a room prepared. Once in the room, the facilities were fine and the room was quite reasonable but front office staff need a lot of training, especially given the competitive market for accommodation in Moresby these days.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were brilliant
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Teejay, KUT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room kept well and overall the stay was good. Kids enjoyed the pool
Stayed 1 night in Mar 2020

10/10 Excellent

Goini Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, especially the food, the kitchen
Stayed 1 night in Oct 2019

8/10 Good

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are helpful and nice. Facilities are good. Hood food
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hadn't stayed here before but decided to give it a try. It's generally a nice facility but has more potential. The balcony seeemd a bit pointless with no furniture and a view only out onto a schoolyard. The gym is part of the country club that shares the compound and looked to be a good one. I was happy to see a ramp to reach the lobby, but rooms on the upper floor require hauling luggage up and down stairs. The staff were very friendly and generally helpful, The biggest annoyance was the need to order breakfast from a (limited) menu during the week, which slowed things down a good bit. That said, the Mee Goreng was really good and filling. The restaurant feels like an afterthought -- other than the tables and chairs, there's not really anything that sets it apart from the rest of the lobby. The free shuttle to Vision City was handy and punctual.
Stayed 5 nights in Feb 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little known Gem in Port Moresby.
The Laguna Hotel is a good value hotel conveniently located to the Commercial district of Gordons and Vision City shopping centre. Airport transfers are offered in a near new and well maintained van. The restaurant is OK, the rooms are very clean and comfortable, and the Gym (part of the associated "Country Club") is the best I have seen in any hotel. Security is excellent, and the staff are very friendly and capable. WiFi is free, but in some rooms the signal is poor. Luckily, the public areas, especially around the main pool, usually has a good signal. I have stayed here a few times now, and have always the same good quality experience.
Stayed 2 nights in Feb 2019

8/10 Good

Daran

Liked: Cleanliness, staff & service, room comfort
Reasonable place, excellent staff
Airport transfers worked really well but check in a bit clunky as couldn’t find my reservation. Staff were excellent though - they moved me to another room when I complained about the WiFi. Concierge service also went the extra mile. Food in restaurant was excellent, plenty of choice and good quality. Rooms were huge and bed comfortable- slept 10 hours straight through
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Too far from City meaning lots of Taxis which puts the cost of staying at the hotel at a higher rate than it's worth. They could arrange a free drop-off and pick-up point in the city at regular stated times, say every 2 or 3 hours. It doesn't need to be every hour.
Stayed 3 nights in Nov 2018

6/10 Okay

George

Liked: Cleanliness, staff & service, room comfort
It was a nice room and nice place to stay in. The food was good but the WiFi did not work in my room and the pool does not look clean to swim in. Almost green and a film sitting on the surface of the water.
Stayed 2 nights in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, close to airport with great pool, comfortable room, nice cafe and helpful staff.
Response from Leo on Apr 16, 2018
Thank you so much! We are please to know that you had an unforgettable experience at Laguna Hotel. As promised, your satisfaction is our first priority.We look forward to seeing you again. God Bless.

2/10 Terrible

EdwardLucy, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Stay
The issues started the moment we arrived. They had the wrong room type and they tried to put us in a room which was different from the one we had paid for. When we arrived to our room they had put in a spare bed that we did not request. This spare mattress smelt like a mixture of damp and mould, it then stunk up the whole room and we had to get the lady to remove it. There were no toiletries apart from a bottle of shampoo. We booked the room for 2 people, yet there was only one packet of coffee and 4 sugars and no milk. The glasses in the bathroom were dusty and had rings on the plate it was placed on. You could tell it had not been cleaned for a while. We wanted to go out for a swim and the pool was not clean, there were no ashtrays around or a nice relaxing place to just sit and have a smoke, apart from standing around the rubbish bins. The food could have been better also. For such an expensive price you would think that the food would be great, yet it was a huge let down. Some were uncooked, overcooked and just no flavor. The place looked amazing, but that was just it. Sounded nice, looked nice, BUT WAS FAR FROM NICE.
Stayed 1 night in Apr 2018
Response from Leo on Apr 21, 2018
Dear Lucy & Edward, Good Day. We would like to express our heartfelt apologies about the experience you have had at Laguna Hotel. We have taken down notes of them and appropriate action were applied. We will make sure it will not happen again. We thank you as well for writing us this constructive feedback so for us to improve more. Again, we are very sorry. Thank you very much.

8/10 Good

clint , sunshine coast, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and great service
Great service, a large comfortable room all the staff are very pleasant and helpful and the restaurant food is world class. A great place to stay.
Stayed 2 nights in Jan 2018
Response from Leo on Feb 6, 2018
Thank you so much! We are please to know that you had an unforgettable experience at Laguna Hotel. As promised, your satisfaction is our first priority.We look forward to seeing you again. God Bless.

6/10 Okay

Verified traveler

So so .ok
Stayed 2 nights in Oct 2017

8/10 Good

N.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
t
Very pleasant hotel with all facilities but has faults - staff badly need training, chefs need to know how to serve hot dishes hot - did not have a hot breakfast once, the food warmers were never turned on - room staff continued to forget either towels or soap or coffee and tea replacements
Stayed 10 nights in Jul 2017

8/10 Good

chin wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good to stay and place are nice too
very comfortable to stay .. and near shopping mall
Stayed 1 night in Jul 2017

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory for my stay
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in lush, practical and safe setting
Always relaxed to arrive and be taken care of, from the concierge to housekeeping and room service. The prawn cocktail excelled, the pool was wonderful and the room comfortable, especially the king size bed, with its mattress and pillows. Good free Wifi and TV. Free shuttle to/from airport and Vision City Mall nearby. Reception arranged other transportation to other sites. This time stayed 8 nights and looking forward to the next stay soon.

6/10 Okay

John, Newcastle

Disliked: Staff & service, property conditions & facilities
No many people present.
Average hotel experience. Food presentation and content poor.

6/10 Okay

Dominic

OK Laguna
OK

8/10 Good

shawtii, K.O

Liked: Cleanliness, room comfort
Disliked: Staff & service
Close to big shopping centre
Was charged K200 for small vomit on the bed. But overall a good place

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Style over substance
The hotel is beautifully appointed and the staff are very friendly, but it very quickly looks to be a false front. I would much prefer a functioning internet and hot water service. These things are promised, but not delivered. Sure I can live without those things, but why would I want to pay as much as I did a night for the lack of infrastructure? The worst thing is the security guards who stamp their feet, stand to attention and salute as you drive through the gates. It's a retro-colonial throwback that is just embarrassing. I can't think of one reason I would come back.

8/10 Good

DK, PNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm Place
A bit out of the center of the city, but a very calm location.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnighter but avoid the Thai Beef Salad
This was a quick overnight stay while in transit. The motel staff were very friendly & helpful! We were told the food would be good & some of it was wonderful & other dishes were very ordinary. Rooms for clean & comfortable & quiet. We asked to hire the bus for a 1 hr driving tour of Port Moresby before heading to the airport & this was arranged at a reasonable rate and the driver was excellent showing us lots of sights before delivering us to the airport on time. I had booked 2 double & 2 twin rooms but on checking in only 1 twin was available to the other room was a double & they provided a very comfortable rollaway to fix the problem. So very happy with this hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
convenient and clean
never fixed the balcony lock which was supposed to be mandatory for safety meal orders were not followed on four separate occasions room comfortable and kept clean pleasant and helpful staff

6/10 Okay

Ruth, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable property close to a beautiful beach
Easy and quick check in. Even faster check out. Friendly staff. Comfortable 2 bedroom apartment. Perfect stop over. Loved the closeness to a beautiful beach

10/10 Excellent

Hana, Canberra

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel at a convenient location
Enjoyed our stay at the hotel.Staff were very friendly, always helpful & efficient. Wifi was good for checking emails but very slow in downloading files. The hotel meals were overpriced for small portions. Overrall room was clean but pillow cases & linen stained.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the major attractions
It has good security over all and quite impressed setting of tropical. Rooms are very clean ans comfortable. Hotel staffs are very friendly. I like to staying in future.

8/10 Good

Yuchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便
還不錯
Stayed 4 nights in Aug 2019

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción en Puerto Moresby
Muy buena atención y amabilidad de su personal.
Stayed 2 nights in Aug 2018
Response from Leo on Aug 27, 2018
Thank you so much! We are please to know that you had an unforgettable experience at Laguna Hotel. As promised, your satisfaction is our first priority.We look forward to seeing you again. God Bless.

2/10 Terrible

Yuchen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
巴布亞航空延誤兩天飛行，導致已付款訂好的飯店無入住，希望可以改期入住
您好， 我們於2018年4月7日 週六由高雄飛香港轉巴布亞紐幾內亞航班 應於4月8日到達 Port Moresby 入住Laguna Hotel 。 但4月7日飛機固障延誤飛行，今天4月8日仍然無法飛行，以至於延誤入住飯店時間。 因飛機故障不能順利成行，實非我們所願，希望原本預定的3晚房間能夠幫我們改期到5月份再入住。 期盼您能為我們跟 Laguna Hotel 協調爭取。 謝謝您，感激不盡！ Kind regards HUANG YUCHEN
Response from Leo on Aug 1, 2018
Dear Huang Yuchen, Thanks for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
excelent hotel and localitation
great hotel to be in PNG - Port Moresby -. They've to improve the service, we needed to change the room 2 o 3 times for difference issues (air conditioned, hot water, etc..)
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Tomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort