Despite being in a good location, the service at this hotel was rude to unhelpful, at best. Additionally, there was no air conditioning, the beds were uncomfortable (2 atrocious twin size beds), and the staff refused to accept our hotels.com rate. When we checked in, we shared our printed copy of our rate confirmation stating there would be 2 adults staying in the room. The staff informed us that we had indicated a single use for the stay (this did not match our information) and we would be charged extra for the additional person in the room. Our friend stayed on her own (1 adult), and the room and amenities were identical to the room they were charging us extra for.