Front of property
Check availability

Reviews of Hotel Sarowar

4 out of 5
Hotel Sarowar
Mansarowar Road 15, Lakeside, Pokhara, Province No. 4

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Chung Hoon

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Asha on Apr 26, 2024
Dear sir,Greetings from Hotel Sarowar!We are deeply sorry for the inconvenience caused to you. We ensure that such an incident does not occur in the future.Once again, please accept our sincerest apologies for the unpleasant hospitality that you have experienced during your stay. We look forward to welcoming you back and sharing the improvement with you.With Regards,Asha GurungGuest relation Executive

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location. A block from the lake and minutes from shopping area. Breakfast buffet was good, and the staff and service was excellent.
Stayed 4 nights in Apr 2024
Response from Asha on Apr 15, 2024
Dear Mr. Peter,Thank you for the review of your recent stay with Hotel Sarowar. Your compliments are highly appreciated. We are glade to know that our service meets your expectation and able to make you satisfy.Hope to welcoming you again.Regards,Asha GurungGuest Relation Executive

10/10 Excellent

Corinne

Traveled with group
Liked: Staff & service
The hotel is a little dated but the location is excellent as it is close to the lake, shops and restaurants. The best thing about the hotel is the warm and friendly staff. Special shout out to Manu, Nischal and Sujata at the front desk who were super helpful with all my needs like changing to a higher floor room, recharging my SIM card, arranging for airport transfer, etc. They served with excellence and professionalism. I would definitely return to Hotel Sarowar because of their exceptional service which is 5 star!
Stayed 4 nights in Mar 2024
Response from Hotel Sarowar Reservation on Apr 1, 2024
Dear Ms Corinne, Thank you for posting a review of your recent stay at Hotel Sarowar at Pokhara. We are glad to hear that you enjoyed your stay with us and that our team was able to meet your expectations. We appreciate your comment and recommendation, and we hope that we have the opportunity to welcome you once again on your next trip to Pokhara, Nepal. Thank you for having chosen Hotel Sarowar.Sincerely,Manu Bhujel Hotel Sarowar Management Team,

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Namaste, thank you :)
This is an excellent facility. Great customer service. Very convenient and safe. Delicious meals! If I am back in Pokhara, you know I am completely hooked!
Stayed 5 nights in Oct 2023
Response from Hotel Sarowar on Oct 20, 2023
Dear Valuable Guest,Greetings from Hotel Sarowar Pokhara!!!!!I would like to thank you for sharing your wonderful experience at Expedia. We are glad to learn that you have excellent hospitality experience, enjoyed all the facilities and pleasant stay with us.we look forward to welcome you again.RegardsHotel Sarowar

10/10 Excellent

Vijay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, loved the hotel staff and rooms. It’s just that pool water was freezing cold and steam room was not operational; besides that staff were very friendly and breakfast was excellent (costs 1000 NPR per person). Location is close to Pewa lake and major shopping district.
Stayed 1 night in Nov 2022
Response from Sarita Golay on Nov 17, 2022
Dear Mr. Vijay,Thank you for posting a review of your recent stay at Hotel Sarowar at Pokhara. We are glad to hear that you enjoyed your stay with us and that our team were able to meet your expectations. We appreciate your comment and recommendation, and we hope that we have the opportunity to welcome you once again on your next trip to Pokhara, Nepal. Thank you for having chosen Hotel Sarowar.Sincerely,Sarita GolayGuest Service Manager

10/10 Excellent

Svetlana

Stayed 1 night in Jul 2022
Response from Sarita Golay on Oct 31, 2022
Dear Mr. Svetlana,Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Sarita GolayGuest Service Manager

4/10 Poor

BISHNU

Traveled with family
Liked: Staff & service, property conditions & facilities
I got my room on 7th floor it’s was dark . In my room there was no table and chair shower water doesn’t have force and it was cold not even warm . The drainer was block . I understand it is difficult time coz of covid but need to fulfill once you open for service . I will be back to see improvement next time
Stayed 1 night in Sep 2021
Response from Zukii on Sep 19, 2021
Dear Mr. Bishnu, Thank you for choosing to stay at Swiss International Hotel Sarowar and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team in regards to furniture in the room and shower water. We ensure that necessary guidelines are in place to prevent any inconvenience during your stay in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Thank You. Regards, Suzuki Baral Guest Service Manager

8/10 Good

Arnolfo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sarita Golay on Oct 31, 2022
Dear Mr. Arnolfo,Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Sarita GolayGuest Service Manager

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019
Response from Guest Service Supervisor Sarita Golay. on Jan 8, 2020
Dear Guest, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

6/10 Okay

Roger, Sydney

Traveled with group
Liked: Cleanliness, staff & service, amenities
This is a new hotel but from the interior it looks like 5 years old or something. Breakfast choice is repeatitive daily and non-eventful. Laundry price is excessive like at least 3 times of other similar grade hotels i stayed in Nepal. The good sides are proximity to shopping and dining, as well as a stable wifi.
Stayed 2 nights in Dec 2019
Response from Guest Service Supervisor Sarita Golay. on Jan 1, 2020
Dear Mr. Roger, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

10/10 Excellent

sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Service Supervisor Sarita Golay. on Nov 27, 2019
Dear Mr. Sing, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Extremely over priced considering that it is a pretty standard hotel. Quite surprised that there was no hot water in the shower. Ok but not exceptional breakfast. Nice reception by staff. None of the positive points justify the high room rate.
Stayed 4 nights in Oct 2019
Response from Guest Service Supervisor Sarita Golay. on Nov 18, 2019
Dear Sir, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019
Response from Guest Service Supervisor Sarita Golay. on Nov 15, 2019
Dear Sir, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, spacious, very quiet, large rooms, but the staff are absolutely amazing.
Stayed 4 nights in Oct 2019
Response from Guest Service Supervisor Sarita Golay. on Oct 26, 2019
Dear Sir, Greetings of the day from Swiss International Hotel Sarowar Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

10/10 Excellent

bhim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Guest Service Supervisor Sarita Golay. on Sep 28, 2019
Thank you for choosing Swiss International Hotel Sarowar, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Hotel Sarowar aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Hotel in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
New hotel, Now empty; lack atmosphere. Nice staff, amenities not all functional.. but will be soon. if you alike very comfortable new beds, sheets, pillows, clean functional bathroom. Go for it.
Stayed 2 nights in Mar 2019
Response from Guest Service Supervisor on Apr 17, 2019
Thank you for choosing Swiss International Hotel Sarowar, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Hotel Sarowar aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Along with that, we appreciate your feedback and we will work on your feedback to improve our services. We look forward to welcoming you back to our Hotel in the future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
세미나실을 무료로 사용할 수 있게 해주심에 감사합니다. 시내가 가까와 걸어서 여러가지 일을 할 수 있음
Stayed 3 nights in Oct 2019
Response from Guest Service Supervisor Sarita Golay. on Oct 23, 2019
Dear Sir, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely, Prabindra Singh General Manager

8/10 Good

Tiril

Stayed 1 night in Oct 2019
Response from Sarita Golay on Oct 31, 2022
Dear Mr. Tiril, Greetings of the day from Swiss International Hotel Sarowar, Thank you for sparing your valuable time to share a review about your stay at Swiss International Hotel Sarowar. It was our pleasure to serve while you pay us a visit at Swiss International Hotel Sarowar. We truly appreciate and acknowledge your valuable feedback and will strive to improve and rectify in experiences you had , in which we could not meet your expectation. We look forward to next opportunity to welcome you again at Swiss International Hotel Sarowar. Sincerely,Sarita GolayGuest Service Manager