2/10 Terrible
Emir
Traveled with family and small children
May 14, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Here's a refined version of your review:
---
The location is exceptional and the pool renovation was impressive.
We paid over $1,000 for a suite for the evening, where the check-in, valet, and bell services were all exemplary.
However, the service left much to be desired. For Mother's Day, we rented a cabana at over $1,000, which did not include any food or beverages. It took our server 45 minutes to greet us, and our initial food and drink orders did not arrive until 90 minutes after we were seated.
Our server checked in infrequently, about once every 45 minutes to an hour, compelling us to often fetch our own drinks at the pool bar or rely on pool staff to take our orders on their phones.
It was evident our waitress was overwhelmed, managing all the cabanas and chairs in our area by herself—a clear oversight in management’s staffing.
Dining at the Asian fusion restaurant that evening proved mediocre. The food was average, and the service was lackluster. We ordered a kid's steak plate along with our main courses, but the child's meal arrived 25 minutes after the other entrees and was undercooked and tough. We chose to simply ask for the bill and leave.
Despite its potential and renowned name, we found this property overpriced and underwhelming in service quality. Unfortunately, we will not be returning.
Emir
Stayed 1 night in Feb 2024