Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | Individually furnished, desk, laptop workspace, free WiFi

Reviews of Woodspring Suites Philadelphia Northeast

2.5 out of 5
Woodspring Suites Philadelphia Northeast
4050 Woodhaven Road, Philadelphia, PA

Reviews

6.8
Rating 10 - Excellent. 69 out of 179 reviews" "
Rating 8 - Good. 29 out of 179 reviews" "
Rating 6 - Okay. 18 out of 179 reviews" "
Rating 4 - Poor. 22 out of 179 reviews" "
Rating 2 - Terrible. 41 out of 179 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Aric

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Mostly good. It is in Philadelphia. This entire city smells bad. So that is a negative if you have a sensitive noise. The hotel smells strong of cleaners. Again if you have a sensitive noise this is not good. the thermostat was turned way down when I got to the room. it was really cold in the room. I wanted to open the widow to let the cleaner smells out but people were smoking pot outside. That sucked. Over all though the place was what I needed. So that is the good the bad and the ugly.
Stayed 3 nights in May 2024
Response from Customer Service on May 23, 2024
Aric, thank you for your feedback. While we strive to maintain a clean environment, we understand that some guests might find cleaning odors overwhelming. We are sorry to hear about the issue with room temperature upon arrival and the external environment affecting your stay. We're pleased to know our accommodations met your needs overall. We hope to have the opportunity to serve you again.

2/10 Terrible

Peter

Disliked: Staff & service
Got into a car accident the night before my trip and they wouldnt even refund my money. Even paid extra for trip insurance. Criminal business practice.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Peter, thank you for your feedback. It is regretful to hear about the car accident and the issues you faced with the refund. The refund policy and trip insurance processes can sometimes be complex, which might cause frustration in such situations. Your comments are appreciated and will be taken into consideration to improve our services.

4/10 Poor

Samantha

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
i usually love this hotel. but i saw a few roaches, and ive never seen that before. was a little discomforting knowing i could bring that stuff home....
Stayed 1 night in May 2024
Response from Jose Delgado on May 9, 2024
I would also like to apologize for the inconvenience. As a General manager I strive my very best to make sure every guest is satisfied with our hotel. From style, comfort, value and service I try to impress guest like your self. Plus get as much feedback as possible to make each stay even better. Please give me a call at the hotel directly together more information. If there is anything I can do in the near future please feel free to reach out to me.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Karen, thank you for your wonderful feedback. It's thrilling to know you appreciated the cleanliness of WoodSpring Suites Philadelphia Northeast. We continuously strive to ensure all our guests experience a spotless and comfortable stay. We're looking forward to welcoming you back during your next visit to Philadelphia.

6/10 Okay

Jessica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This place was well kept, clean and there was really great customer service but it was hood there is a lot of people that actually like here, which I find nothing really wrong with that it’s just, a lot of people that are more so impoverished and a lot of smokers they do not spoke inside from what I seen but there is a lot of the smell inside because of the lingering of the smell on the people going out side to smoke so it’s not a place I would rebook because it’s definitely not the vacation nice vibe type of place I was looking for
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 26, 2024
Jessica, thank you for sharing your experience at WoodSpring Suites Philadelphia Northeast. We're encouraged to hear our cleanliness and customer service met your expectations. However, it's unfortunate to hear about the issues you experienced regarding the smell in the building. We strive to maintain a comfortable and fresh environment for all our guests. We understand each guest has unique preferences and our hotel may not be the perfect fit for every traveler's expectations. We appreciate your valuable feedback as we continuously work to enhance our guest experience.

8/10 Good

Joewel

Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Joewel, it's great to see your positive rating of WoodSpring Suites Philadelphia Northeast. We appreciate your feedback and look forward to serving you again soon.

10/10 Excellent

Ward

Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Ward, thank you for your high rating of the WoodSpring Suites Philadelphia Northeast. It's wonderful to know that your experience with us was a positive one. We're grateful for your feedback and look forward to your next visit!

4/10 Poor

Andre

Traveled with family
Disliked: Amenities, property conditions & facilities
Although it’s billed as a hotel, people are living in the rooms. Felt really unsafe, lot of uncomfortable activities occurring on site.
Stayed 3 nights in Apr 2024
Response from Jose Delgado on Apr 16, 2024
Good afternoon Andre, I would also like to apologize for the inconvenience. As an General manager I strive my very best to make sure every guest is satisfied with our hotel. From style, comfort, value and service I try to impress guest like your self. Plus get as much feedback as possible to make each stay even better. Please give me a call at the hotel directly together more information. If there is anything I can do in the near future please feel free to reach out to me.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
David, it's great to see that you had a satisfying stay at WoodSpring Suites Philadelphia Northeast. We appreciate your rating and hope to serve you again in the near future. Safe travels!

8/10 Good

Sade

Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Sade, thank you for choosing WoodSpring Suites Philadelphia Northeast and leaving a rating. We're also available to take note of any specific comments or suggestions for improvement. We aim to make your stay better each time. Look forward to seeing you again!

10/10 Excellent

Daniel Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Daniel, we are thrilled to hear that the service at WoodSpring Suites Philadelphia Northeast exceeded your expectations. Our team members strive to provide exceptional experiences for all of our guests. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Terandace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 11 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Terandace, it's great to see that you enjoyed your stay at WoodSpring Suites Philadelphia Northeast. Your succinct review speaks volumes. We look forward to the pleasure of welcoming you again in the future.

10/10 Excellent

Marcus

Liked: Amenities
I like the staff far as helping the guest as well as doing whatever needs to be done to make sure that your visit is comfortable and you have an enjoyable stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Marcus, it's heartening to hear that you felt well-served and comfortable during your stay at WoodSpring Suites Philadelphia Northeast. Making sure our guests have a pleasant and enjoyable experience is always our foremost priority. We look forward to your next visit.

6/10 Okay

Dina, n babylon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was no one at the front desk for at least 15 minutes we had to call the front desk numerous times before the person returned from cleaning rooms. Floors were sticky and the bed was really unstable. Laudry room was a mess and there were alot of people walking around in their pajamas all day. I guess they house alot of people
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Dina, we appreciate your valuable feedback. It's unfortunate to hear about your waiting time and the state of cleanliness. We're committed to provide excellent service and a comfortable environment, so we apologize for any shortcomings you experienced during your stay. We will address your comments with our team members to improve our services. Thank you for providing us the opportunity to enhance our guest experience.

10/10 Excellent

Freedom

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite property
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Freedom, wonderful to hear WoodSpring Suites Philadelphia Northeast is your favorite property. We truly value your positive feedback and look forward to welcoming you back in the future.

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 16, 2024
We appreciate the feedback, Katherine.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Alban, philadelphia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to spend a few nights
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Alban, thank you for sharing your positive experience. We're thrilled to know you found the WoodSpring Suites Philadelphia Northeast to be a fantastic choice for your stay. We appreciate your feedback and look forward to welcoming you back for another great visit.

10/10 Excellent

Freedom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best facilities to stay at.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Freedom, we're thrilled to hear that you had a great experience at WoodSpring Suites Philadelphia Northeast. We always strive to provide top-notch facilities for our guests and your feedback confirms our efforts. Thank you for sharing and we can't wait to welcome you back in the future.

10/10 Excellent

Katie

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Exactly what I needed for this trip
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Katie, it's fantastic to hear that WoodSpring Suites Philadelphia Northeast precisely met your needs for this trip. We're thrilled to have been part of your journey and anticipate the opportunity to welcome you back for future trips.

10/10 Excellent

Freedom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has excellent customer service consistently and it's very clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Freedom, thank you for sharing your positive experience at WoodSpring Suites Philadelphia Northeast. We're thrilled to hear your commendations about our top-notch customer service and spotless environment. It's wonderful to know that these aspects made your stay enjoyable. Looking forward to welcoming you back!

2/10 Terrible

Akhmaddzhon

Disliked: Property conditions & facilities
Very bad smelll 2 nd floor Like touler
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
We regret to read that your experience did not meet your expectations due to an unpleasant odor. We work diligently to maintain fresh and clean premises, and any deviation from this is not up to our standards. Your feedback will be brought to our team's attention to further improve our services. We hope you will consider us again in the future.

2/10 Terrible

Almaz

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate your feedback, Almaz.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Yokubjon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Yokubjon, thank you for your stellar rating of WoodSpring Suites Philadelphia Northeast. We're delighted that your experience was excellent with us; we hope to welcome you back in the near future. Safe travels!

10/10 Excellent

Pamela, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Thanks for the outstanding rating, Pamela!We're delighted your time at WoodSpring Suites Philadelphia Northeast was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Wsleska

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Thanks for the feedback, Wsleska.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Marcus, it's fantastic to hear you had such a positive experience at WoodSpring Suites Philadelphia Northeast. We appreciate you taking the time to share your feedback, and we hope to welcome you back in the future.

4/10 Poor

Chrissy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Was not aware it was an extended stay hotel. - Garbage bags piled up in stairwell not touched for days. - Woken up at 1am by staff about a possible room mix up. - No blanket on bed, just thin sheets. Two thin pillows - Not able to control heat/cool settings.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Chrissy, it's unfortunate to hear about your recent experience. The concerns you raise are not typical as we aim to maintain a clean and comfortable environment for all guests. Miscommunication by our team members regarding room arrangements is regrettable and we apologize for any inconvenience you encountered. Additionally, we strive to provide optimal room amenities, including temperature control and bedding quality. We appreciate your feedback and will ensure it's reviewed to improve our guest experience moving forward.

10/10 Excellent

Kevin, Kissimmee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Kevin, thank you for choosing WoodSpring Suites Philadelphia Northeast and for your fantastic rating. It's always rewarding to receive positive feedback. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Pamela, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front Door Security system the Property has in place.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Pamela, thank you for highlighting your appreciation for our security measures at WoodSpring Suites Philadelphia Northeast. We are committed to providing safety, comfort, and peace of mind for all our guests. Your kind feedback reinforces our efforts. We hope to accommodate you again in the future.

10/10 Excellent

Marcus

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for the fantastic rating, Marcus!We strive to make all of our guests feel welcome and relaxed during their time at WoodSpring Suites Philadelphia Northeast! We can't wait to see you again soon.

2/10 Terrible

Tracy

Disliked: Staff & service, property conditions & facilities
There were no washcloths in the room. They gave me a cot for a bed. Horrible stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Tracy, we regret to hear about your recent experience. Our aim is to ensure comfort and satisfaction for all guests, and it is distressing to learn that we fell short in your case, particularly concerning room amenities. We believe comfort is paramount, and it seems your bed did not meet expectations, which is deeply regrettable. Your feedback is incredibly valuable, and we assure you that this has been forwarded to the relevant departments for prompt attention. We hope for another opportunity to serve you better in the future.

10/10 Excellent

Yokubjon

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Yokubjon, it is wonderful to hear from you! We are thrilled that WoodSpring Suites Philadelphia Northeast lived up to your expectations. We hope to welcome you back in the future. Your appreciation is gratefully received.

10/10 Excellent

Jannette

Traveled with partner
Liked: Cleanliness, amenities
Pleasant and customer service.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Jannette, it's wonderful to hear your stay at WoodSpring Suites Philadelphia Northeast was pleasant! It’s fantastic to know our focus on customer service was appreciated. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and peaceful.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Kay, thank you for sharing your positive experience at WoodSpring Suites Philadelphia Northeast. It's wonderful to hear that you appreciated the tranquility during your stay with us. We value your feedback, and look forward to your return.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the 5/5 rating, Jermaine!It's excellent you enjoyed your time at WoodSpring Suites Philadelphia Northeast so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Ashley

Traveled with partner
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Ashley, thank you for rating WoodSpring Suites Philadelphia Northeast on Expedia. We appreciate your feedback and are pleased to learn that your experience was satisfactory. We hope we'll have the opportunity to host you once again in the near future. Enjoy your day!

10/10 Excellent

lashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Thanks for the perfect rating, Lashonda!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at WoodSpring Suites Philadelphia Northeast.Have a wonderful day!

6/10 Okay

Johanna

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for sharing your feedback, Johanna!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Freedom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The consistent excellent customer experience has me hooked to using this venue.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Freedom, it's great to hear you consistently enjoyed an excellent experience at WoodSpring Suites Philadelphia Northeast. We truly appreciate your loyalty, and are proud our team members continue to evoke such positive impressions. Thank you for your support!

6/10 Okay

Shareema

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 11, 2024
Shareema, we see that your stay at WoodSpring Suites Philadelphia Northeast didn't entirely meet your expectations. We're here to provide a comfortable and enjoyable stay, so feel free to share any suggestions to improve our services further. We hope to have the chance to better your experience with us in the future.

10/10 Excellent

Marqus

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Marqus, it's great to hear that you had a wonderful experience at WoodSpring Suites Philadelphia Northeast. The team appreciates your top rating and looks forward to the pleasure of welcoming you back in the future.

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Pas de rideau de douche, saleté au plancher et dans la salle de bain des longs cheveux. Pas de drap contour ni oreiller pour le sofa lit… à notre demande c’était non disponible. Le quartier fait un peu peur, surtout que le contour d’accueil est barricader le soir pour sécurité …. Ça aide pas à nous rendre alaise … énorme senteur de marijuana ….bien déçu car sur photo l’hôtel semblait impeccable et au goût du jour !
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
Mélissa, merci d'avoir pris le temps de partager vos réflexions. Il est décevant d'apprendre que votre séjour n'a pas répondu à vos attentes. Si des problèmes tels que la propreté ou le confort de la chambre surviennent pendant votre séjour, sachez que les membres de notre équipe s'efforcent de les résoudre rapidement. Nous sommes également désolés pour tout inconfort causé par les environs. Quant à l'arôme que vous avez remarqué, nous veillons à ce que des politiques strictes soient en place pour le bien-être et le confort de tous nos clients. Vos idées nous aident à nous améliorer et nous espérons que vous nous donnerez la chance de mieux vous servir à l'avenir.

10/10 Excellent

kim

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Kim, we're thrilled you had a wonderful experience at WoodSpring Suites Philadelphia Northeast! It's always heartening to know guests are completely satisfied. We hope to welcome you back the next time your travels bring you our way. Safe travels until then!

8/10 Good

Junior

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Junior, thank you for your positive score for the WoodSpring Suites Philadelphia Northeast. We're pleased to have met your expectations to a good extent and would be thrilled to welcome you back soon for an even more delightful experience.

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if you have dogs.
Good hotel fot traveling with dogs. Rooms were clean with towels and sheets but no blankets. This is a long stay hotel but we were only staying two nights.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Arthur, thank you for sharing your experience at WoodSpring Suites Philadelphia Northeast. We are pleased to hear that you found our accommodations pet-friendly and clean. We are conscious of providing essentials like towels and sheets, while blanket availability may vary. Even though we are a long-stay property, guests staying for shorter periods are always welcome too. It would be our pleasure to have you and your dogs visit again soon.

4/10 Poor

Marissa Murray

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Walked in and stood there at the front desk while the rep sat on FaceTime in the back hysterically laughing for almost 10 minutes before I banged on the shutters since they were half closed while people are checking in. No iron in the room. Room was decent. Nothing special. Not worth what we paid for sure. Average hotel with lousy staff.
Response from Customer Service on Dec 31, 2023
Marissa, we appreciate you taking the time to share your feedback. It is important to us that every guest is acknowledged promptly upon arrival and we regret that this wasn't your experience. Our apologies for any inconvenience caused by the absence of an iron in the room. We generally receive positive comments about our accommodations and are sorry to hear they didn't meet your expectations. Our team strives to provide exceptional service and we are disappointed to learn that this fell short for you. We will use your feedback to make important changes.

10/10 Excellent

Ernis

Liked: Cleanliness, amenities
Response from Customer Service on Feb 7, 2024
Thank you for the fantastic rating, Ernis!It's outstanding you had such a wonderful experience at WoodSpring Suites Philadelphia Northeast. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 Terrible

Tiffany

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
We appreciate you taking the time to share your feedback, Tiffany.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 Terrible

Stanislav

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
We appreciate the feedback, Stanislav.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Good

Tykera

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 16, 2024
Tykera, it's great to see you had a satisfactory experience at WoodSpring Suites Philadelphia Northeast. We appreciate your valuable feedback, conveyed through your rating. We look forward to welcoming you back for an even more delightful stay next time.