Exterior

Reviews of The Alloy King of Prussia - a DoubleTree by Hilton

4 out of 5
The Alloy King of Prussia - a DoubleTree by Hilton
301 W Dekalb Pike, King of Prussia, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 268 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Emil

Disliked: Staff & service, property conditions & facilities
The room was clean! However everywhere else wasn't. The elevator was dirty, even in the morning. The beautiful lobby which is so nicely decorated was dirty. I couldn't understand why it was so poorly maintained when there was so much effort put into the decor!
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Emil,We aim to provide you with a hotel experience that is clean, fresh, and comfortable. We are genuinely sorry that our public areas did not live up to these expectations during your stay. Nevertheless, we appreciate your patronage and the time you took to share your feedback with us. We always review it as a team to identify areas of improvement. That's why we hope you will consider visiting us again. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome bar and restaurant.
Stayed 1 night in May 2024
Response from GM on May 11, 2024
Dear Heather, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our awesome bar and restaurant. We look forward to seeing you again upon your return to the area. Best, Michael O'Donoghue, GM

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a recently renovated property but it’s nice
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Rodney, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue, GM

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kennedi on May 3, 2024
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kennedi on May 3, 2024
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

10/10 Excellent

Theodore, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall suburban hotel. Only one thing I will ding them on - 8 am housekeeping knock. Seriously??? Most people aren’t up. I was but dumbfounded by such an early interruption.
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Theodore, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location. My apologies regarding the early housekeeping interruption; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Michael O'Donoghue, GM

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Dear Katherine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue, GM

6/10 Okay

Phalone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on Apr 25, 2024
Dear Phalone, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

WILLIAM

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kennedi on May 3, 2024
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

2/10 Terrible

Suresh Venkata, West Chester

Stayed 1 night in Apr 2024
Response from GM on May 11, 2024
Dear Suresh Venkata, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of The Alloy. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel had a lovely stay
Stayed 2 nights in Apr 2024
Response from GM on Apr 20, 2024
Dear Veronica, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again soon. Best, Michael O'Donoghue, GM

6/10 Okay

Keith

Liked: Cleanliness, staff & service
This is a great hotel but I really wish it had a restaurant that was open on the weekends.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Dear Keith, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to seeing you again. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

Gaia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean, great gym
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Dear Gaia, Best, Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and amazing gym made for an enjoyable stay. Please plan to revisit us the next time you travel to the area. Michael O'Donoghue, GM

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kennedi on May 3, 2024
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

8/10 Good

Nya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating and helpful
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Nya, It is always a pleasure to hear that we have earned your recommendation. Thank you for recognizing the entire staff in your review. Our outstanding associates genuinely enjoy working here, and I hope guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best, Michael O'Donoghue, GM

10/10 Excellent

Frederic

Stayed 1 night in Apr 2024

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kennedi on May 3, 2024
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

8/10 Good

Jeffrey, west hartford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 2 nights in Mar 2024
Response from GM on Apr 6, 2024
Dear Jeffrey, Thanks for letting us know you enjoyed the cleanliness of our hotel. We appreciate your patronage and hope to see you again soon! Best, Michael O'Donoghue, GM

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy the Alloy. It is in a great location, very convenient. I would appreciate working ice machines on all floors. Otherwise, no problems whatsoever. I’ll stay again the next time I am in the area.
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Angela, We love hearing customers say they are return guests who will stay with us again! Thank you for your feedback and for pointing out some areas for improvement. We strive to be the best hotel in King of Prussia, and our guests help us achieve that goal by sharing their thoughts about The Alloy. Please find a reason to visit again soon. Best, Michael O'Donoghue, GM

10/10 Excellent

SAMON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear SAMON, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Michael O'Donoghue, GM

10/10 Excellent

Geary

Great location.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Geary, Thank you so much for staying with us and acknowledging The Alloy's fantastic location. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Michael O'Donoghue, GM

8/10 Good

Elisa

Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Elisa, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Michael O'Donoghue, GM

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kennedi on May 3, 2024
I am so pleased to hear your experience here at the Alloy was pleasant. Please feel free to make our hotel your home away from home. Have a great weekend.

4/10 Poor

Daniel

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on Mar 4, 2024
Dear Daniel, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Michael O'Donoghue, GM

2/10 Terrible

Renee, Ashburn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FD Lead Supervisor on Feb 21, 2024
Hi Renee,Thank you for taking the time to leave us your feedback, we value this information and do use it to improve our overall service. I am so sorry that your expectations were not met during your stay. I will be sure to speak with the appropriate departments to look into the circumstances surrounding your experience and ensure that our relationship can be reconciled. I do hope that you will give us another chance in the future to improve upon this stay as I know we are more than capable of providing you a better experience. If you can share any additional information about your stay or if you would like to speak directly with management, we would be happy to assist; please give us a call.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD Lead Supervisor on Feb 21, 2024
Hi Jessica,Thank you so much for the outstanding review, we really appreciate it! I am happy to hear that you enjoyed your stay & we look forward to hosting you again.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Classy
Stayed 1 night in Feb 2024
Response from FD Lead Supervisor on Feb 21, 2024
Hi Lauren,Thank you so much for the terrific review. We look forward to your next visit with us!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel limited amenities. Would be nice to have some sort of complimentary breakfast
Stayed 1 night in Jan 2024
Response from GM on Feb 16, 2024
Dear Daniel, Thank you for your generous rating and your helpful feedback. We want to ensure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Michael O'Donoghue, GM

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
The hot water in the shower didn't work. Told front desk when I was leaving.
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Justine, We are happy you enjoyed the hotel overall. I am sorry that one aspect of your stay, the lack of hot water in your shower, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon for a flawless experience. Best, Michael O'Donoghue, GM

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Jonathan, It was our pleasure hosting you, and we appreciate your time in reviewing our modern hotel. We hope to see you again upon your return to the area. Best, Michael O'Donoghue, GM

8/10 Good

VINCENT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice but poor lighting
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear VINCENT, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Sincerely, Michael O'Donoghue GM

2/10 Terrible

Kaleem

Liked: Staff & service, amenities, property conditions & facilities
When I got in room I noticed my bedding had stains on it I reported it and they gave me a mattress pad sheet instead a quilt I called back they gave me a thin blanket I was frustrated and turned heat up because I was tired I knew they would take their time bringing the right item
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Kaleem, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail in both preparation and follow-up. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

Andrew

Awesome
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Andrew, I'm glad that all aspects of your stay exceeded your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Michael O'Donoghue, GM

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable. Clean room.
Stayed 2 nights in Jan 2024
Response from GM on Jan 27, 2024
Dear Serena,We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our accommodations clean and comfortable. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.Best,Michael O'DonoghueGeneral Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
So dusty and lots of children running up and down the halls
Stayed 2 nights in Jan 2024
Response from GM on Jan 22, 2024
Dear Anonymous, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go as planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near restaurants and shops.
Stayed 2 nights in Jan 2024
Response from Kennedi on Jan 21, 2024
Crystal, Thank you so much for your feedback, we do greatly appreciate it. We hope to see you again in the near future.

4/10 Poor

Robin

Liked: Cleanliness
Room was clean . Unfortunately a large group of kid’s hockey teams were in the hotel as well . Trust me I know they are kids and they are loud and run around. Boys will be boys. I just wish that they had had them on their own floors. Was woken up by them . If I had known that was the only choice to stay there with them on the floor, I probably would’ve picked another hotel.
Stayed 1 night in Jan 2024
Response from Kennedi on Jan 18, 2024
Thank you kindly for your feedback. We do apologize for the experience you've had with us this past weekend. Unfortunately, due to our availability we didn't have a choice but to spread everyone out, but usually they are all of the same floor to prevent from disrupting our other guests. We look forward to seeing you in the near future.

8/10 Good

Laura

Stayed 3 nights in Dec 2023
Response from GM on Feb 8, 2024
Dear Laura, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Michael O'Donoghue, GM

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite was very comfortable, with a living room area including a sofa and large screen TV, an in-between area with a coffee maker and small refrigerator across from a nice bathroom, and a bedroom with a king size bed, desk, and TV. However the sliding doors on the bathroom did not operate smoothly. The hotel restaurant staff was very friendly, the service was good, and the food was excellent, although the menu was limited.
Stayed 2 nights in Jan 2024
Response from GM on Jan 10, 2024
Dear Steven, Thank you for taking the time to share your review with other travelers and us. I'm pleased you enjoyed our comfortable accommodations and friendly service while in town. I appreciate your comments about the bathroom door in your room, and I have taken note of that. There is no better compliment than a return visit, so we hope to see you again soon. Best, Michael O'Donoghue, GM

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kennedi on Jan 18, 2024
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
Dear Chris, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Michael O'Donoghue, GM

10/10 Excellent

Tracy

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Kennedi on Jan 18, 2024
Thank you kindly for your feedback. We look forward to seeing you in the near future.

8/10 Good

Karen

Stayed 1 night in Dec 2023
Response from Kennedi on Jan 18, 2024
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kennedi on Jan 18, 2024
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 Excellent

saaiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear saaiba, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Michael O'Donoghue, GM

8/10 Good

Ijiah

Stayed 3 nights in Dec 2023
Response from FD Lead Supervisor on Feb 21, 2024
Hi Ijiah, Thank you so much for your positive review. We recognize that there is always room for improvement when it comes to guest experience. If you have the opportunity, please don't hesitate to book your next stay with us so that we can follow through on earning the 5-star review!

10/10 Excellent

Jennifer

Traveled with group
Stayed 1 night in Dec 2023
Response from ken on Jan 18, 2024
Thank you kindly for your feedback. We look forward to seeing you in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The Man @ the front desk was awesome!!
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Jason, We pride ourselves on efficient, yet very friendly, customer service. Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Michael O'Donoghue, GM

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Shower door leaked. Air vent in bathroom very dusty. Flashing lights on wall when lights out, very distracting.
Stayed 5 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Traveler, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we're very sorry for the maintenance issues with your room. We will take your comments into consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely, Michael O'Donoghue, GM

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 10, 2024
Dear David, Thank you for sharing the incredible rating of your experience, and please revisit us. Best, Michael O'Donoghue, GM