Indoor pool

Reviews of Residence Inn by Marriott Philadelphia Bala Cynwyd

3 out of 5
Residence Inn by Marriott Philadelphia Bala Cynwyd
615 RIGHTERS FERRY ROAD, Bala-Cynwyd, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 246 reviews" "
Rating 8 - Good. 32 out of 246 reviews" "
Rating 6 - Okay. 9 out of 246 reviews" "
Rating 4 - Poor. 6 out of 246 reviews" "
Rating 2 - Terrible. 8 out of 246 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Jordyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is very expensive for a room that doesn't even include air conditioning or a coffee machine in the room. Also there is no parking anywhere but they rip you off by making you pay $60usd for valet parking, like you have much of an option. I would not recommend this place to anyone. The staff was very nice and friendly though, and the room was clean.
Stayed 1 night in May 2024
Response from Michelle on May 22, 2024
Thank you for writing a review regarding your stay. Would it be possible for you to contact the hotel regarding your past stay. We do not have valet parking at this property so I would love to discuss this further.

10/10 Excellent

Tammie Coccetti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Will definitely stay again
Stayed 1 night in Mar 2024
Response from Michelle on May 22, 2024
Thank you for staying with us. I'm happy to hear your stay went well.

6/10 Okay

kasia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Absolutely amazing property, pristine, great amenities. One thing that put me off was the place was obviously very quiet and they still put us in what had to be one of the worst rooms (lowest floor over parking lot). They did accommodate us when we asked to move but seemed inconvenienced and put out. Really too bad as it was the only sour spot on an otherwise sweet visit.
Stayed 1 night in May 2024
Response from Michelle on May 22, 2024
Thank you for staying with us. We are truly sorry for the placement of the first room. We appreciate your feedback.

10/10 Excellent

Lynn, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, friendly staff, nice breakfast
Stayed 2 nights in Apr 2024
Response from Michelle on May 22, 2024
Thank you for staying with us. I'm glad to hear you enjoyed your stay. Please come see us again.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on May 22, 2024
Thank you for rating your stay. Please come see us again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on May 22, 2024
Thank you for rating your stay with us. Please come see us soon.

10/10 Excellent

Nila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted and treated with respect and care during our stay. Sydney at the front desk and Helen at breakfast were both stand out memorable new friends. We would stay here again and again next time we are in Philly!
Stayed 1 night in Apr 2024
Response from Michelle on Apr 22, 2024
Thank you for this fantastic feedback! It sounds like you had a wonderful experience at our hotel in Bala Cynwyd. It's always great to find a place where the staff is friendly and attentive, and it seems like Sydney and Helen went above and beyond to make your stay enjoyable.

10/10 Excellent

Matthew, Allentown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and outdoor courtyard with games overlooking the river. Easy walk to SEPTA regional rail. Extensive continental breakfast. Very kid friendly.
Stayed 1 night in Apr 2024
Response from Michelle on Apr 15, 2024
Thank you for your positive feedback. I'm glad to hear you enjoyed your stay. Come back and visit us again.

10/10 Excellent

Stephanie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the trails around the property! Very close to downtown Manayunk with antique shops, restaurants, and bars.
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 15, 2024
Thank you for great feedback. I'm glad to hear you enjoyed your stay. Please come back again.

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 15, 2024
Thank you for your rating. We hope you come back again.

10/10 Excellent

Rical

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a gem of a hotel. We wanted to stay just outside Philly and we lucked out in booking this hotel. It was a great location everything is practically 10-15mins away. It’s very close to City Avenue which has restaurants, pharmacies, grocery stores, and Target. It has two nice restaurants on site. Our room was perfect and had a pull out couch, comfortable king bed and a nice kitchenette equipped with everything you need. The hotel was very clean and had great breakfast buffet available each morning. There was a very cozy common area with a fireplace and views of the river. You could sit off and read, enjoy your breakfast or have a cup of coffee. There was also an heated pool and games room. All the staff were pleasant and friendly. Tatiana and Ms. Paula on the front desk were on point! They were always friendly and helpful. I did not want to leave but I will definitely be back.
Response from Michelle on Apr 8, 2024
Thank you for this wonderful review. We strive to provide. the best service possible. I'm happy to hear Tatyana and Ms. Paula did that for you.

10/10 Excellent

christopher L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free parking and the EV chargers that where available. With the SUPER mondern look.
Stayed 2 nights in Mar 2024
Response from Michelle on Apr 2, 2024
Thank you for your response. I appreciate your feedback.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historic looking!
Stayed 1 night in Mar 2024
Response from The Residence Inn on Mar 18, 2024
Thank you for the kind words! We love hearing positive fee back and we hope to have you back very soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Residence Inn on Mar 13, 2024
Thank you so much for your 5-star review! We hope to have you back again sometime soon!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing, from the staff, the location, & even the whole set up .
Stayed 2 nights in Mar 2024
Response from The Residence Inn on Mar 13, 2024
We love hearing positive comments regarding our staff and amenities! We hope to have you stay with us again soon in the near future!

8/10 Good

Wenrou

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast. Friendly staffs.
Stayed 1 night in Feb 2024
Response from The Residence Inn on Mar 13, 2024
So happy to hear you enjoy the breakfast! We take pride in the complimentary daily breakfast here! We love hearing positive feedback regarding our amenities and staff!

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Amazing and clean, love the hotel stay here!!!
Stayed 2 nights in Feb 2024
Response from The Residence Inn on Feb 19, 2024
We appreciate your feedback! Cleanliness is very important to us, and we appreciate the positive feedback! We hope to have you back sooner than later! Thank you

10/10 Excellent

Deanna, Union

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the customer service provided and honestly one of the best Marriotts my boyfriend and I stayed at from check in to breakfast (many options which was phenomenal) to dinner at The Lark and The Landing to check out. Couldn’t ask for more on this Philly trip for my bf’s 30th :)
Stayed 2 nights in Feb 2024
Response from The Residence Inn on Mar 13, 2024
Thank you so much for your wonderful review! We are so delighted to hear you both had a great stay for such a special occasion! We hope to see you again soon!

8/10 Good

Gretchen, Philadelphia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from The Residence Inn on Feb 19, 2024
Thank you for your review! We strive for 5's! We hope to welcome you back soon in the near future!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Residence Inn on Feb 19, 2024
Thank you so much for your incredible 5-star review! It means the world to us that you had a fantastic stay. We hope to welcome you back again soon!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay! so accommodating and friendly!! our second visit and it was once again a great place to day!
Stayed 1 night in Jan 2024
Response from The Residence Inn on Feb 19, 2024
What a delight to hear your positive feedback! It means a lot to us that you chose to stay with us again and enjoyed your experience. We appreciate you taking the time to share your thoughts! We hope to have you back a third time.-The Residence Inn

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2024
Response from Michelle on Mar 29, 2024
Thank you for your 5 out of 5 rating.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay here I have such a great experience. Management and staff are very caring. Many thanks to them for making this hotel so welcoming and hospitable.
Stayed 1 night in Jan 2024
Response from The Residence Inn on Jan 26, 2024
Knowing that guests like yourself consistently have such great experiences at our hotel is the greatest reward for our team's hard work. Thank you for your review and we hope to welcome you back soon in the near future!

10/10 Excellent

Roosevelt

Stayed 2 nights in Jan 2024
Response from The Residence Inn on Jan 26, 2024
Thank you so much for your 5-star review! We appreciate you taking the time! Hope to have you back soon!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a better place in Phila
This Motel is Awesome!! The interior and exterior of this Place has so much character and warmth! The staff was Extremely friendly! and this place was spotless! and they were so accommodating to our family!!
Stayed 3 nights in Jan 2024
Response from The Residence Inn on Jan 26, 2024
I couldn't be happier to read your detailed feedback! The fact that you mentioned the charming interior and exterior design, the impeccable cleanliness, and the friendly staff's attentiveness to your family's needs truly shows how much you enjoyed your time with us. Any specific examples of their family-friendly service would be wonderful to hear, as it helps us continuously improve our guest experience. We hope to welcome you back soon!

8/10 Good

Sheri

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was very quiet at night. Front desk check in was a bit slow and unenthusiastic. For the price, it was very disappointing to not even have a water bottle in the room. Breakfast was very good. Walking bridge over the river very convenient.
Stayed 1 night in Dec 2023
Response from Alexis on Jan 26, 2024
While we're happy you enjoyed some aspects of your stay, we sincerely apologize for the slow check-in, lack of room amenities, and overall disappointment with the value for price. We strive to offer a consistently positive experience for all our guests, and your feedback is invaluable in helping us achieve that. We'd love to learn more about your specific experience and see how we can improve. Please call me directly at the hotel.

10/10 Excellent

Roosevelt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from The Residence Inn on Feb 19, 2024
Thank you so much for your 5 star review! We appreciate you taking the time out of your day to leave us a review! We hope to welcome you back in the near future! -The Residence Inn

10/10 Excellent

Lynda

Stayed 5 nights in Dec 2023
Response from The Residence Inn on Jan 26, 2024
Thank you for taking the time to give us a 5 star review! We appreciate your time and kindness! Thak you and we hope to welcome you back soon.

10/10 Excellent

Oscar

Stayed 6 nights in Dec 2023
Response from The Residence Inn on Jan 26, 2024
Thank you so much for taking your time to review! We appreciate your business and taking them to leave a 5-star review. We hope to welcome you back very soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Residence Inn on Dec 27, 2023
Thank you so much for taking the time to review the Residence Inn. We always appreciate positive feedback and hope to have you stay with us in the near future! Thank you again!

10/10 Excellent

Binny

Stayed 1 night in Dec 2023
Response from The Residence Inn on Dec 21, 2023
Thank you so much for the 10 out of 10! We appreciate the positive feedback and are always happy to hear about experiences at The Residence Inn, Bala Cynwyd. We thank you again and hope to have you back in the near future! Thank you, The Residence Inn

4/10 Poor

Emilie, San Francisco

Disliked: Staff & service, property conditions & facilities
We called to tell the hotel that we would arrive very late. They promised to note it in the reservation. They then forgot and marked us as no shows and had us pay twice for the same reservation. Badly organized and badly managed.
Stayed 3 nights in Dec 2023
Response from The Residence Inn on Dec 27, 2023
We are so sorry to hear about your experience here at the Residence Inn. We strive to make each customer happy, and we apologize for not doing so. Please call the hotel directly and ask to speak to a manage so we can get more information to take the proper action.Thank you

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved how they incorporated the old factory into the hotel! Very close to Manyunk and everything else around
Stayed 1 night in Dec 2023
Response from The Residence Inn on Dec 19, 2023
Thank you so much for taking the time to review the Residence Inn, Bala Cynwyd. We hope to have you back with us in the near future! Thank you, The Residence Inn

10/10 Excellent

Mary Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight get away
Our room was very roomy, spotless , the beds were very comfortable. Check in was easy. Staff was polite and helpful.
Stayed 1 night in Dec 2023
Response from The Residence Inn on Dec 11, 2023
Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed your spacious and spotless room, found the beds to be comfortable, and had a smooth check-in process. It's also wonderful to know that our staff provided you with excellent service and were helpful throughout your visit.Good morning, Mary: We strive to create a welcoming and comfortable environment for all our guests, and we are happy to hear that we were able to achieve that during your stay. We appreciate you taking the time to share your positive experience, and we hope to welcome you back again soon! - The Sales Team

8/10 Good

kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Residence Inn on Dec 11, 2023
Kyle, Thank you for taking the time to write a review. We value your opinion. We strive for 10's here at the Residence Inn, I would love to hear about your experience, please call the hotel directly! We hope to have you back soon! Thank you, The Sales Team

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was amazing!
Stayed 2 nights in Nov 2023
Response from The Residence Inn on Dec 1, 2023
Catherine: Thank you so much for taking the time to leave a 5-star review. I'm so glad to hear that you had a positive experience. It's always gratifying to know that our team is working hard and making a difference.Thank you,- The Sales Team

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Residence Inn on Nov 29, 2023
Nicolas, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience at the Residence Inn, Bala Cynwyd. We are committed to providing our customers with the best possible experience, and your feedback is invaluable to us. Thank you again for your time, and we hope to have you stay with us again in the near future! Sincerely, The Sales Team

10/10 Excellent

Steven, Highland Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Residence Inn on Nov 29, 2023
Steven: Thank you so much for taking the time to share your positive 5-star review. Your feedback is valuable to us as we continuously strive to improve our services and exceed expectations.We hope to have the pleasure of welcoming you back to the Residence Inn, Bala Cynwyd soon. In the meantime, please do not hesitate to reach out if you have any questions or requests.Sincerely,The Sales Team

10/10 Excellent

Eka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service - worth the $$
The staff was EXCELLENT- giving us SUPERB customer service. I mentioned to Sarah at the front desk about restaurant patrons parked at EV charger area, she took down my complain and would pass it on to the restaurant management (not affiliated with the hotel). And another gentlemen staff, accompanied me to the parking lot when I needed to grab something from the car. Overall, very satisfied with the service and the room is very nicely designed. Definitely recommended
Stayed 1 night in Nov 2023
Response from The Residence Inn on Nov 10, 2023
Hi Eka: Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience at our hotel, and that you were especially impressed with our staff.We are committed to providing our guests with excellent customer service, and we are so glad that our staff was able to go above and beyond to make your stay enjoyable. We appreciate you bringing the issue of non-electric vehicles parking in the EV charging spots to our attention, and we will be sure to pass your feedback on to the restaurant management. We are actively building a new parking lot on the premise and working on avoiding the issues with parking in the near future. We are also glad to hear that you were pleased with your room. We take pride in the cleanliness of our rooms, and we are proud to offer our guests a comfortable and stylish place to stay.Thank you again for your feedback and for recommending our hotel. We hope to see you again soon!Sincerely, The Sales Team

10/10 Excellent

Norman

Stayed 1 night in Nov 2023
Response from The Residence Inn on Nov 29, 2023
Norman, Thank you so much for taking the time to leave us a 5-star review! We are so grateful you had a positive experience! Your feedback is essential to us, and we are thrilled that you took the time to share your positive experience. We strive to create a welcoming and comfortable environment for all our guests, and our commitment to providing exceptional hospitality.Sincerely, The Sales Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time here. Place is fresh and clean and conveniently located
Stayed 2 nights in Oct 2023
Response from The Residence Inn on Nov 10, 2023
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your second visit to our place. We strive to create a welcoming and enjoyable experience for all of our customers, and we appreciate your feedback.We are glad that you found our place to be fresh, clean, and conveniently located. We work hard to maintain a clean and comfortable environment for our customers, and we are always looking for ways to improve our convenience.We hope that you will visit us again soon!Thank you again! - The Sales Team

10/10 Excellent

Hochan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Friendly staff, safe
Stayed 1 night in Sep 2023
Response from The Residence Inn on Nov 10, 2023
hank you so much for your kind words! We are thrilled to hear that you found our place to be clean, friendly, and safe.We take great pride in providing our customers with a clean and comfortable environment. We have a dedicated team of cleaning staff who work hard to keep our place spotless. We also make sure to regularly sanitize all surfaces and high-touch areas.We are so glad that you enjoyed your stay at the Residence Inn, and we hope to see you again soon!Sincerely,The Sales Team

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Room was clean, but not the room we reserved - they sold out for a wedding and we arrived at midnight after a late coast to coast flight. Bed was not comfortable. Location is good.
Stayed 1 night in Oct 2023
Response from The Residence Inn on Nov 10, 2023
I am so sorry to hear about your experience at our hotel. I understand your frustration at not receiving the room type that you had reserved, and I apologize for the inconvenience this caused you. I also apologize for the discomfort you experienced due to the bed.We are always looking for ways to improve our service, and your feedback is very valuable to us. I will be sure to share your comments with my team, and we will work on developing new procedures to ensure that this does not happen again.Thank you for taking the time to share your experience with us. We hope that you will give us another chance in the future! Thank you again! - The Sales Team

8/10 Good

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable for three
Friends found met our need for comfortable space for three to share . Suite was fine. Common areas attractive. Staff friendly and efficient. Would have preferred walkable to a interesting town. And thought a bit pricey , after high taxes, for this class of hotel.
Stayed 1 night in Oct 2023
Response from The Residence Inn on Nov 10, 2023
Dear Lorraine:Thank you so much for taking the time to write such a wonderful review of our hotel. We are so glad to hear that you enjoyed your stay and found our suite to be comfortable. We also appreciate your kind words about our common areas, staff, and location.We understand your feedback about the hotel's price point, and we are always looking for ways to improve our value proposition. If you need anything regarding rates, please contact the sales team directly! We hope to have the pleasure of welcoming you back to the Residence Inn in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable.Thank you again!-The Sales Team

10/10 Excellent

Mark

Traveled with family
Very nice hotel with friendly staff.
Stayed 5 nights in Oct 2023
Response from The Residence Inn on Nov 10, 2023
Thank you so much for the 5-star review, Mark! We are so glad that you had a positive experience at our hotel. We pride ourselves on our friendly staff and our comfortable accommodations. We hope to have you stay with us in the near future! Sincerely, The Sales Team

10/10 Excellent

Patricia, Marlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat outdoor vibe
Stayed 1 night in Oct 2023
Response from The Residence Inn on Nov 10, 2023
Patricia, Thank you so much for your review! We're so glad you enjoyed our outdoor vibe. We worked hard to create a space that is both neat and inviting, and we're happy to hear that it came across in your experience.We appreciate your feedback, and we'll continue to strive to provide our guests with the best possible experience. We hope to have you stay with us again soon! Sincerely, The Sales Team

10/10 Excellent

Elisabeth, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was ok. Lots of charging stations but many non-EV cars parked in the spots which made charging difficult. great location; great restaurants. great amenities.
Stayed 1 night in Sep 2023
Response from The Residence Inn on Nov 10, 2023
Elisabeth, Dear [Reviewer Name],Thank you so much for your feedback! We are thrilled to hear that you had a great overall experience with us, despite the difficulty charging your electric vehicle.We apologize for the inconvenience caused by the non-electric vehicles parked in the EV charging spots. We are working hard to address this issue and ensure that our EV charging spots are available to those who need them most.Thank you again for taking the time to review The Residence Inn! We hope to have you stay with us again in the near future! Sincerely, The Sales Team

10/10 Excellent

Sandi

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hae, Cliffside Park

Stayed 1 night in Aug 2023
Response from The Residence Inn on Nov 10, 2023
Thank you so much for the 5-star review Hae! We're so grateful for customers like you. We'll continue to do our best to provide you with the best possible experience. Hope to have you back at the Residence Inn soon! Thank you, The Sales Team