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Reviews of Motel 6 King Of Prussia, PA - Philadelphia

2 out of 5
Motel 6 King Of Prussia, PA - Philadelphia
815 W Dekalb Pike, Wayne, PA

Reviews

6.0
Rating 10 - Excellent. 200 out of 1008 reviews" "
Rating 8 - Good. 212 out of 1008 reviews" "
Rating 6 - Okay. 212 out of 1008 reviews" "
Rating 4 - Poor. 145 out of 1008 reviews" "
Rating 2 - Terrible. 239 out of 1008 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is currently undergoing renovations but that doesn’t excuse all of the uncleanliness.
Stayed 1 night in May 2024

6/10 Okay

James

Substandard service, substandard experience. But I got the rest that I desired.
Stayed 1 night in May 2024

6/10 Okay

James

I wasn’t looking for much and that’s exactly what I got.
Stayed 1 night in May 2024

6/10 Okay

James

It was typical for the price I guess.
Stayed 1 night in May 2024

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
The room was extremely smoky my clothes smelled like nicotine for days!
Stayed 1 night in May 2024

8/10 Good

James

I liked it fine! I wasn’t looking for anything extravagant, just a typical experience which they have a lot of.
Stayed 1 night in May 2024

8/10 Good

James

Well there’s not much to tell because the hotel is under renovations.
Stayed 1 night in May 2024

10/10 Excellent

Rachael

Stayed 1 night in May 2024

6/10 Okay

Charlene

Disliked: Property conditions & facilities
There were so many things in the hallway for renovations. The hallways were not clean.
Stayed 1 night in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the checkin Friday was excellent. I didn’t get her name but she went out of her way to help me. She was the person on duty around 4pm
Stayed 3 nights in May 2024

4/10 Poor

Priscilla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable, but this is the worst Motel 6 I have ever stayed in. everything screamed cheap cheap cheap. Dirty, loud party crowd, halls smelled. They placed the sink in such a way that if anyone standing at the sink will be hit by anyone opening the door to the hall. The bathroom was so small, the door opening was like a tight restroom stall. Only florescent lights. Pool was disgusting, green. It was not clear to me if the pool could be cleaned and opened in 10 days for the Summer season. We only stayed there because the weekend we needed to stay in the area, there must have been a big event, since all the other hotels around had inflated prices. Motel 6 too, $130.00 for 2 adults and a child. Outside lock at the back of the hotel was supposed to be closed and only enter with motel key, The door was open all the time, like open 2 inches. Thus no safety in the motel.
Stayed 1 night in May 2024

2/10 Terrible

Nakomi

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Harris

Business traveler
Liked: Cleanliness
No carpet
Stayed 1 night in May 2024
Response from Nancy Y. on May 15, 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on May 17, 2024
Hi Jon,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Esme

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 17, 2024
Hi Esme,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Sara

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t ready even though we came after the check-in time. The hallways were dirty and smelled like weed and smoke; although, we paid for a non-smoking room, it also smelled like smoke.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Sara,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Claudia

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Too many insects in the room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Claudia,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Patsy

Traveled with partner
Disliked: Cleanliness, amenities
Liked the location, however the hotel is old, needs paint and new carpet in the halls. The beds are cheap with poor mattress and thin pillows. There are no amenities other than a couple little bars of soap and some paper cups. There is some weak coffee and vending machines in the lobby. We stayed two nights but got no housekeeping service.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Patsy, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

8/10 Good

Tasfia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Timi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check inn was terrible person could not find reservation had to paid for first night again to stay the night. That was Wednesday night Then Friday upon coming back to room at 11pm someone else was in my room. My stuff was in garbage bags and I had to pat again to stay Friday and Sat. Still waiting to get my refund because I had already paid.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Timi,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Michael

Liked: Staff & service
Needs better water pressure and mini fridge in room not pay extra for one...
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Michael, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

thomas

Disliked: Staff & service
They are running a scam that if you don't get there by 6 o'clock PM they Say they tried to charge you it didn't go through and when you get there 10 minutes late they only have the room available at a much higher rate like $200 VS $95 . I had my reservation for 2 months through espeedia and when I got there at 6:15 pm they said it was not good anymore...it cost me $750 vs $450 I had booked...i couldn't change because the last minute prices at all local hotels must add pricey... what's the point of making a reservation?
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Jan, Thank you for the perfect rating!Natalie #Team6

2/10 Terrible

Paris

Disliked: Cleanliness
Not cool
Stayed 3 nights in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Sable

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Blankets had holes in them, furniture was chewed up from what I can assume was guests bringing dogs in. The key card reader for the back door is broken, so anyone could walk into the hotel from the back door without a key. The key cards for the room also randomly deactivate throughout the day so we had to keep getting new ones. This happened even if we kept the cards away from phones, wallets, etc. The WiFi is abysmal, might as well not even offer it. I wanted to do some work but ended up having to use my phone as a hotspot. The lady who checked us in was very nice, but she was the only good part about our stay.
Stayed 3 nights in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Alexis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was quite messy and when we ask for new sheets and towels we got towels but no sheets
Stayed 3 nights in Apr 2024
Response from Nancy Y. on Apr 17, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 19, 2024
Hi Daniel, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

michael

Nothing good, nothing bad, just an average motel 6
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

2/10 Terrible

Duane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people running the front desk are extremely rude. Not only will I never stay at this property; I will never stay at any Motel 6 Nationwide.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 17, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Claire

Disliked: Cleanliness, amenities, property conditions & facilities
Floors dirty, hair all over hallway. Beds hard as a rock and no lights outside. Hallways dark and long walk to rooms
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Claire, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 8, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Morgan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 22, 2024
Hi Morgan,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Joan

Disliked: Amenities
Room was dirty. Blankets & microwave were filthy. No hair dryer. Even asked at front Desk. Bathroom doorknob was hanging off. Worst hotel I’ve ever stayed at & I travel a lot
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi JoanAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Jessie Liz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ramona

Stayed 1 night in Jan 2024

2/10 Terrible

Montese

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Montese

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Stinky
Stayed 1 night in Jan 2024

2/10 Terrible

Montese

Business traveler
Dirty,bugs,bad customer service,never enough wash clothes and towels,stinks in all hallways
Stayed 1 night in Jan 2024

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 23, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Ian

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Kim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
People in hallway half dead naked. Noisy staff no help at all
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Desiree

Stayed 1 night in Jan 2024

2/10 Terrible

Quanessa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Quanessa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities
The online pictures do not accurately represent what the property is now. Rooms are falling apart now. They used VERY cheap materials like flooring and bathroom fuxtures. Now it is rotting.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Brett,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Alana

Disliked: Cleanliness, staff & service, amenities
Wreaked of cigarette smoke in our non-smoking room.. dark and dingy. Front desk lady was unpleasant and unhelpful. Location is great/central to shopping and highways
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 2, 2024
Hi Alana, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was awesome
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6