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Reviews of Mainstay Inn

2 out of 5
Mainstay Inn
184 East Bridge St, Phoenixville, PA

Reviews

7.4

Good

Rating 10 - Excellent. 217 out of 763 reviews" "
Rating 8 - Good. 259 out of 763 reviews" "
Rating 6 - Okay. 147 out of 763 reviews" "
Rating 4 - Poor. 79 out of 763 reviews" "
Rating 2 - Terrible. 61 out of 763 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Murrells Inlet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stays here. The Mainstay Inn is one of our favorite places and Phoenixville is awesome!
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. The parking is a bit wonky.
Stayed 3 nights in May 2024

6/10 Okay

Raquel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel and staff are very accommodating but be advised the parking situation is dire. There are 7 spots adjacent to the hotel, and there is a larger lot 2 blocks away… however Friday and Saturday nights are so crowded that even finding a place to unload the car at the hotel to hunt for parking is next to impossible. If you’re weekending with just a knapsack, you’ll be fine. If you’re used to hiking with all of your luggage … you’ll be fine. If you need to unload and or park close to the hotel for any reason, you may find the parking situation highly problematic. It’s why I took stars off my review. It’s a shame because the hotel and the staff are wonderful.
Stayed 2 nights in May 2024

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not very much. Once parked walk around. They will give you a parking pass.
Stayed 1 night in May 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small amd cute, cute area
Stayed 9 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

erin

Liked: Cleanliness, staff & service, property conditions & facilities
Not one negative thing to say. All staff we meet were very friendly and accommodating
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Thank you so much for your kind words! We do hope to see you again.

8/10 Good

Erin

Stayed 1 night in Apr 2024

10/10 Excellent

Nakomi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rey was excellent and very accommodating! Will return.
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Thank so much for choosing to stay with us! We do hope to see you again!

8/10 Good

David

Liked: Cleanliness, staff & service
Parking is non-existent! 7 spaces for 20 rooms! The lot next door is a public lot. A PAID lot. The only free parking is 2AM to 6 AM. $2 per hour! There is a secondary lot a few blocks away. Not at my age.Never again!
Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
We are so sorry about the experience you had while staying with us, when it comes to the parking. The new GM is currently working on a few things with the borough to try and help with the parking issues. We do hope that you would give us try one more time.

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but clean, walkable, easy.
Stayed 4 nights in Apr 2024
Response from GM on May 2, 2024
Thank you!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
Thank you!

4/10 Poor

Chris

Business traveler
Liked: Cleanliness, staff & service
Only 6 or 7 spots to park at hotel. Overflow parking at hotel 1.5 blocks away (a restaurant) was also full. I had nowhere to park without getting a ticket. I asked the night-desk person (I was double-parked), and she said "yeah, we have a LOT of people who have to park far away and walk". It was 10pm. I just wanted to go to bed. I went and parked for a while at WaWa, and just sat in my car, I tried it 45 minutes later (and was lucky to find a spot in the overflow parking a couple of blocks away. I know they can't help it (limited real estate), but I don't think the help/staff should park in the small lot connected to the hotel.....especially when there's room only for 6 or 7 cars. There were two cars, also, that didn't have "pass" on their dashboard (meaning they were not guests there). Ugh. I asked if I could park in lot on other side of hotel (belongs to the city I think)....and pay for it, and asked if the hotel would reimburse me or give me a voucher or something. Short response was, "we don't do that". I asked "well what am I supposed to do?! You took the money for my room but now I find out I can't park anywhere?!". Answer........"I don't know what to tell you, sir".
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
We are so sorry about the experience you had while staying with us. As the new GM I am currently working on somethings with the borough to try help with this issue. I also would like to apologize for the poor response you received from the staff when asking for help. Please know that we are working on improving all aspects of the hotel and I do hope that in the future you give us another try. Have a wonderful day!

10/10 Excellent

Howard

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Old town with nice view and friendly staff.
Stayed 3 nights in Apr 2024
Response from The Front desk Staff on Apr 22, 2024
Hello, Howard. Thank you for the review we appreciate it. We would love for you to visit again!

6/10 Okay

Frank

Traveled with group
Liked: Property conditions & facilities
Ok
Stayed 3 nights in Apr 2024
Response from GM on May 2, 2024
Good morning I see that you gave us a 3/5 would you be able to let me know what we could have done better?

10/10 Excellent

RICHARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique hotel in a fun trendy area
Stayed 1 night in Apr 2024
Response from The front Desk Staff on Apr 22, 2024
Hello, Richard. We Thank you for the review. We are glad you liked the hotel

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 2, 2024
thank you

2/10 Terrible

Jordan

Traveled with family
Disliked: Amenities, property conditions & facilities
The rooms are horrible. The key they give you only locks the door knob. You have to ask to have the deadbolt locked by staff. The bathroom smells of sewer gas. Parking is horrible
Stayed 3 nights in Apr 2024
Response from GM on May 6, 2024
We are so sorry to hear about you experience here with us. Please know that issues you mentioned in your review are being addressed, even the parking issues. We do hope that you give us another try in the future

8/10 Good

Bradly

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking ended up paying $21
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free off site parking
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location right on the main drag of breweries and restaurants. Very quaint, stayed in a double bed room (basic) for work stay, room was good, could use some remodeling. Staff was awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate it my time here
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection
Stayed 1 night in Apr 2024

8/10 Good

Edie

Liked: Cleanliness
Staff was very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint feel, rooms are small but do the job, for the price cant go wrong, and alot of places to eat and hang out. Old school feel with Keys to open doors. Would stay again
Stayed 1 night in Mar 2024

8/10 Good

Franklin

Traveled with partner
Limited parking
Stayed 1 night in Mar 2024

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

terry

Stayed 1 night in Mar 2024

6/10 Okay

Andrea

Traveled with partner
Decent for the price
Stayed 2 nights in Mar 2024

8/10 Good

Kimberly

A nice place for a quick overnight in town.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is there anything bad to say, hmmm………. Ok…..parking is run by the borough and is free after 10 pm Saturday and all day Sunday, so don’t over feed the meter! But seriously, this place was perfect.
Stayed 1 night in Mar 2024
Response from The Front Desk on Mar 31, 2024
Hello, Thank you for the review. Hope to see you again soon!

10/10 Excellent

Walter, Olney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. For an affordable, no frills stay, this is a winner
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
Nice old building. Great location. Friendly staff. The Free Off-street parking was nice.
Stayed 1 night in Feb 2024

8/10 Good

Mark

Traveled with partner
Liked: Staff & service
no parking
Stayed 2 nights in Feb 2024

6/10 Okay

diana

Traveled with family
Liked: Staff & service
The property was clean but very poor amenities. No clock hair dryer minimal towels and parking availability was poor. Only seven spaces to accommodate entire building. “Breakfast” was included consisting of packaged muffins and coffee with a sign saying only one muffin per guest. The breakfast area consisted of two tables and four chair.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great budget spot in downtown Phoenixville.
Stayed 1 night in Feb 2024

6/10 Okay

Richard, Mill Creek

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Randi

Traveled with family
It was a very cozy and clean room. Right in the heart of Phoenixville. Enjoyed our stay very much
Stayed 4 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Hello, We are are glad you enjoyed your stay. And thank you for the good review. Come back and stay with us soon

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words can't describe how lucy my employees and I are that we came across this hotel. I would rate the staff 10 stars if I could.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 10, 2024
Hello Chris, Thank you for The wonderful review! We appreciate it