Exterior

Reviews of Crowne Plaza Philadelphia - Valley Forge, an IHG Hotel

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 499 out of 1007 reviews" "
Rating 8 - Good. 304 out of 1007 reviews" "
Rating 6 - Okay. 100 out of 1007 reviews" "
Rating 4 - Poor. 60 out of 1007 reviews" "
Rating 2 - Terrible. 44 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great to spend a couple of nights in. I loved that it was close to shopping and easy access from the road. I would definitely stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Melissa, Fairfax

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Richard A., New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient and we’ll-run
Stayed 4 nights in May 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Dennish

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is filthy and smelly. From the elevators to the floors and the rooms. The carpeting horrific and extremely filthy. Significant upgrade is much needed in this hotel.
Stayed 1 night in May 2024
Response from Crowne Plaza King of Prussia on May 20, 2024
We apologize for the disappointing experience at our hotel. Your feedback is greatly appreciated, as it helps us identify areas that require immediate attention and improvement. Please be assured that we take guest satisfaction very seriously, and we will address the cleanliness and maintenance issues you have highlighted. Your comments will be shared with our housekeeping and facilities teams so they can take prompt action. We value your business and hope you will give us another opportunity to provide you with the high-quality service and accommodations you deserve. Please let us know if there is anything else we can do to make your next stay more enjoyable.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service
👍
Stayed 1 night in May 2024

4/10 Poor

TIFFANIE

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved a King online and at check in, the room wasnt available. Was given a queen bed which was too small for me and my partner. We’re very tall people. Also the room was extremely smelly when we checked in. Smelled of mold or mildew. Had to completely disinfect ourselves before we could unpack and relax.
Stayed 1 night in May 2024
Response from Crowne Plaza King of Prussia on May 20, 2024
Thank you for taking the time to share your experience. I appreciate you bringing this to our attention. Please know that your feedback is valuable and will be used to improve the quality of our accommodations and service. We strive to provide a comfortable and enjoyable experience for all our guests, so I'm sorry we fell short on this occasion. If there is anything else we can do to make this right, please don't hesitate to let us know. We want to ensure your next stay with us exceeds your expectations.

6/10 Okay

Cathleen

Traveled with family
Liked: Amenities
the beds were very comfortable! Forgot a toothbrush and front desk brought me one. The down side is every noise reverberates through the hallway - they require between sound proofing. We heard every door on our floor as our door also shook. The carpets in hall need a deep clean as they look aged and dirty. Rooms were nice but showers need to be re-grouted.
Stayed 1 night in May 2024

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024

10/10 Excellent

Kui

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

10/10 Excellent

KAREN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms.
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, exceptional towels! Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Ebonee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean with Great Customer Service!
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel staff. Beautiful lobby with a bar. Very convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean room! Friendly and easy check in process. Overall great value!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
was there for wrestlemania. enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time at this Hotel and even our first time in Pennsylvania. This hotel was awesome and if we ever go back, we would want to stay here!
Stayed 6 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

sergio, lehi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza Philadelphia - Valley Forge hotel was great! The staff was helpful and friendly. The hotel’s close proximity to the King of Pursia mall, restaurants and other amenities was great too. The room and beds were comfortable, clean and updated. I would highly recommend this hotel and I will certainly will stay here again when I visit my son at Villanova University.
Stayed 1 night in Apr 2024

6/10 Okay

Sam

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Alan, Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and clean hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rey nice and clean. I would stay there again
Stayed 4 nights in Apr 2024

10/10 Excellent

cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable room. Thank you.
Stayed 1 night in Apr 2024

8/10 Good

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay here again. Nice staff, clean. The only drawback is the smell of Marijuana in the corridors.
Stayed 2 nights in Apr 2024

8/10 Good

Stephanie, Glen Allen

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay
Stayed 1 night in Apr 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Luis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this property because shopping was close by
Stayed 1 night in Mar 2024
Response from Crowne Plaza King of Prussia on Apr 4, 2024
I appreciate your positive feedback about the convenience of having shopping nearby. It's always great to hear what our customers like about our properties. If you need any further information or assistance, feel free to reach out.

10/10 Excellent

Myrandah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Olu

Stayed 2 nights in Mar 2024

10/10 Excellent

cathy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently and always a wonderful, pleasant stay! All of front desk, especially Akeem, is so kind, always smiling and welcoming as soon as you walk through the door! The customer service from ALL staff is exceptional every visit. I miss Dan the Man from the restaurant bar but Kristy is just as awesome and fun. I have benn staring here for business for 8 yrs and service has been consistetly excellent throughout all those years. This is my favorite and consistent place to stay. My husband loves it as well when i bring him along on my trips. Thank you sincerely for 8 years!!
Stayed 1 night in Mar 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Matthew

Stayed 3 nights in Mar 2024

8/10 Good

Heather L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

CHAD

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to share
Stayed 1 night in Mar 2024

8/10 Good

Dalton

Traveled with group
Liked: Staff & service, property conditions & facilities
We all had a great time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Business traveler, Traveled with partner
Liked: Staff & service
The location is really good as it’s right by the mall and restaurants. The hotel is okay at best. The room (king bed with pullout sofa) is small and doesn’t have much room to move around in. The bed could’ve been worse as far as comfort but could’ve been a lot better too. The room was stuffy. The air didn’t kick on consistently when it hit the temp (which can’t go lower than 66) so it just always felt stuffy. Overall though hotel and rooms were clean and staff was professional and nice. I just found it lacking on the comfort side.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza King of Prussia on Mar 14, 2024
Thank you for sharing your experience. Your feedback is valuable to us as we continuously strive to improve our services. We appreciate your kind words about the cleanliness and professionalism of our staff. Rest assured that we will take note of your comments regarding the room comfort and air conditioning issues to ensure a better stay for you or future guests. If there is anything else you would like to address or if you have any further feedback, please feel free to let us know.

10/10 Excellent

Gelena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great always
Stayed 3 nights in Mar 2024

8/10 Good

Erick

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Courtney

Liked: Staff & service
I really liked the convence of the area it was in. Very easy to get to and staff was very nice and welcoming. The room itself was just okay. Some stains on the top sheet, curtains and chair. The room I was in had a bathroom door that would not close all the way because of the stopper to prevent it from slamming into the wall when closing it shut.
Stayed 1 night in Mar 2024
Response from Crowne Plaza King of Prussia on Mar 14, 2024
We appreciate your feedback and thank you for sharing your experience with us. We take all comments seriously as they help us improve our services. Rest assured that we will address the issues you mentioned to ensure a better experience for our future guests. If there is anything else we can assist you with, please feel free to reach out.

10/10 Excellent

cathy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is always A !
Stayed 1 night in Feb 2024

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice. Walking distance to the mall. Friendly staff. My only complaint would be that you can hear everything outside your room. Was hearing people talk and slamming doors.
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating. Clean comfortable room. Temperature a bit warm in the room and you aren’t able to control the fan or make the room cooler.
Stayed 1 night in Feb 2024

8/10 Good

Kaprise

Traveled with partner
Very clean will stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Neé

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Husband and I stayed at the Crowne Plaza for two nights. The location is great. It's surrounded by restaurants and shoppes. Both the room and facilities were clean. The property is well cared for and it was nice and quiet. Friendly and attentive staff, along with a solid breakfast buffet topped it off. We will definitely be returning.
Stayed 2 nights in Feb 2024

8/10 Good

Jeffrey

Traveled with partner
The door that we shared with the other room was open as was the other side. Maintenance did come up and fix it but it was just concerning to have it wide open.
Stayed 1 night in Feb 2024
Response from Crowne Plaza King of Prussia on Mar 14, 2024
Thank you for sharing your experience. It's important to feel safe and secure in your space, so I'm glad to hear that maintenance was able to address the issue promptly. If there are any other concerns or if you need further assistance, don't hesitate to reach out. Your comfort and peace of mind are our top priorities.

2/10 Terrible

Lindsay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay
The bed linen had holes. The non-smoking room was filled with smell of tobacco. The carpet was stained. There was feces stains on bed sheets.
Stayed 1 night in Feb 2024
Response from Crowne Plaza King of Prussia on Mar 14, 2024
We greatly appreciate your feedback and we are sorry to hear about your experience. Your valuable input helps us identify areas for improvement, and we will address these issues promptly to ensure a better stay for our guests in the future. Thank you for bringing this to our attention. We hope to have an opportunity to welcome you back for a more enjoyable visit in the future.