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Reviews of Canopy by Hilton Philadelphia Center City

4 out of 5
Canopy by Hilton Philadelphia Center City
1180 Ludlow Street, Philadelphia, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1105 out of 1472 reviews" "
Rating 8 - Good. 230 out of 1472 reviews" "
Rating 6 - Okay. 64 out of 1472 reviews" "
Rating 4 - Poor. 33 out of 1472 reviews" "
Rating 2 - Terrible. 40 out of 1472 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice decor
Stayed 1 night in May 2024
Response from Devoni on May 17, 2024
Hello Jaime. We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again soon in the near future.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member we came across was so nice and extremely helpful. The room was very clean.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Hello Melissa, It was such a pleasure having you as our guest! We take great pride in providing our guests with impeccable accommodations and exemplary service, so we are pleased that this was reflected in your experience. Thank you for your perfect rating, and we hope you return on your next trip to Philadelphia! Positively Yours, John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Manuela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Lovely rooms. Nice staff.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Hello Manuela,Thank you for your lovely feedback! We're thrilled you enjoyed our perfect location, comfortable rooms, and friendly staff. We look forward to welcoming you back soon for another great stay at Canopy by Hilton Philadelphia Center City.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

AnnaMarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the impeccable service at this hotel. I was contacted several times during my 3 day visit inquiring if there was anything we needed . The hotel was chic and spotless. I have been a Marriott reward member for 30 years but after this visit I am planning to not only become a Hilton Rewards member but will be choosing Hilton properties on my travels going forward!
Stayed 2 nights in May 2024
Response from General Manager on May 14, 2024
Hello AnnaMarie,Thank you for sharing your experience! We're honored to hear that our service made such a positive impression on you during your stay and that our proactive approach and attention to detail exceeded your expectations. We are thrilled that you are considering becoming a Hilton Rewards member and choosing our properties for your future travels. We look forward to welcoming you back to Canopy by Hilton Philadelphia Center City soon and providing more memorable experiences!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great rooms, and I never heard bad music while I was in the hotel! AWESOME!
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Hello Patrick,We're thrilled you had a positive experience at Canopy by Hilton Philadelphia Center City. Our team takes pride in providing excellent service, and we're delighted their hospitality elevated your stay. It's fantastic to know that you enjoyed our well-appointed rooms, and we're also glad you appreciated our pleasant ambiance. Thank you, and we can't wait to welcome you back for another superb stay!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Dana, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very central and the staff was amazing. Rooms are a little small but we were exploring the city anyway. Would stay here again!
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Hello Dana,We're thrilled you enjoyed our central location and found our team amazing. It's also wonderful to hear you had an opportunity to explore the city. Having you stay with us was a pleasure, and we look forward to welcoming you back to Canopy by Hilton Philadelphia Center City for another great experience!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Kim

Stayed 1 night in May 2024
Response from Shawn Metcalf, Front Desk Lead on May 15, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

6/10 Okay

Gabe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice but when I returned to my room after leaving my sleeping sign on the door there were clear signs someone had broken into my room and it made me uncomfortable for the remainder of my stay
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Hello Gabe,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about safety. Safety is a top priority at our hotel and we would like the opportunity to further discuss this with you to gather additional information. We'd be happy to speak with you offline about your specific situation, and we hope to see you again should you be back in the area.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, my fave boutique hotel - great French Brassarie in lobby.
Stayed 1 night in May 2024
Response from Devoni on May 10, 2024
Hello, Nita. We are so happy that you enjoyed your stay with us at The Canopy. We also hope to see you again in the near future!

10/10 Excellent

Anne, Lancaster

Traveled with partner
Like a boutique hotel. Great staff, great breakfast. Bathroom was dusty. Sofas in lobby and adjoining room quite stained. Otherwise, great stay
Stayed 2 nights in May 2024
Response from Shawn Metcalf, Front Desk Lead on May 9, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Kendel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the area is nice. The staff was great and very accomidating except for one thing. I drove there to celebrate with my wife for our anniversary and I gave my car in for valet. When I recieved my car later that night to go out to dinner I put my suit in the back of the car and asked the valet guy a question about tips and then got in the car and left We drove straight to the restaurant. When I got out my car to grab my suit I noticed I had a dent and scratch on my car. I had no hiccups on the drive to the restaurant either. I brought it up when I got back to the hotel and I want to note the staff was very polite the whole time. Unfortunately even though they are supposed to take pictures when you give them the car for situations like this, the valet messed up and took pictures of a SUV instead of my sedan and had those pictures attached to my profile. Thankfully it was a rental and I put protection on the car every time I rent, but it was unfortunate because im certain it was the valet who was responsible for dent/scratch. I believe it was an honest mistake but the right thing to do would of been to own up to it and bring it to my attention. Besides this incident it was a great hotel and a great stay! I would still stay there agian for sure, and have plans to go back in a few months. If you have read this review all the way through, do yourself a favor and still book.
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Hello Kendel,Thank you so much for the high rating. We're so happy to know that you had a good time with us overall and we appreciate you highlighting our clean accommodations. That being said, we're sorry to hear about the issue you described with the valet. Your feedback regarding this matter is gratefully received and we encourage you to reach out to us offline so that we can gather more information and better assist you. We hope to hear from you soon, as we never want to leave a matter like this unresolved. Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Jeff Sun, Sunnyvale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
fun atmosphere
Stayed 3 nights in Apr 2024
Response from Devoni on May 2, 2024
Hello, Jeff! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again within the near future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I would have had a longer stay! This is a fun and functional property. My room was exceptionally roomy for a city stay. Love the touches like in room Nespresso and a low cost simple breakfast option. All of the staff were kind and informative. Location was central to great food, shopping and touristing.
Stayed 1 night in Apr 2024
Response from Devoni on May 2, 2024
Hello, Joyce! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again within the near future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Devoni on May 1, 2024
Hello, Erin! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect hotel in the city hall area. Very nice staff
Stayed 1 night in Apr 2024
Response from Devoni on May 1, 2024
Hello, Douglas! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 3 nights in Apr 2024
Response from Devoni on May 1, 2024
Hello, Daniela! We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again in the near future.

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a convention center event. This hotel is fabulous. A feast for the eyes. Great art and decor. Great music playing. Great fitness center. Great room coffee makers and coffee service in the morning. Walk to convention. Center was safe. Only issue was limited food after 8pm.
Stayed 3 nights in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 29, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Samia, Hillside

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the decor and the staff was friendly
Stayed 2 nights in Feb 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 29, 2024
Thank you, so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 29, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, had a great feel and very comfortable. Every single member of staff I met was beyond welcoming and kind. Would absolutely stay here again
Stayed 3 nights in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 27, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a night. Great location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hello Anna,It was a pleasure hosting you at Canopy by Hilton Philadelphia Center City! We're glad you enjoyed your visit and that our location worked well for your trip. The next time you're in the area, please come see us again.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Lindsay, Lake Country

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawn Metcalf on Apr 25, 2024
Lindsay, thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Mandy

Stayed 4 nights in Apr 2024
Response from Shawn Metcalf on Apr 25, 2024
Mandy, thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CM on Apr 23, 2024
Thank you for the positive review of your stay with the Canopy Philadelphia. We look forward to seeing you again soon!

8/10 Good

Michael, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Decent value
Stayed 3 nights in Feb 2024
Response from Devoni on Apr 23, 2024
Hello, Michael. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

8/10 Good

Pei Ling

Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on May 9, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff were able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Elaine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 20, 2024
Elaine, thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Devoni on Apr 23, 2024
Hello, Alfredo. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

10/10 Excellent

Idalys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devoni on Apr 23, 2024
Hello, Idalys. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

10/10 Excellent

Carol

Good location
Stayed 1 night in Apr 2024
Response from Devoni on Apr 19, 2024
Hello Carol. We are so happy that you enjoyed your stay with us! We also hope to see you again within the near future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devoni on Apr 19, 2024
Hello Cheryl. We are so happy that you enjoyed your stay with us! We also hope to see you again within the near future.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except there was a constant noise (maybe the furnace or air-conditioning unit) in the hallway before the bedroom. It was very difficult to get a good night's rest.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Hello David, Thank you for choosing to stay with us at Canopy by Hilton Philadelphia Center City. We are thrilled to learn that you enjoyed your stay. Guest feedback is always appreciated and while we're glad you enjoyed your stay overall, we do wish it had been seamless. Your feedback on the ambient noise has been noted, and we will discuss as a team how we can improve this for future guest visits. We hope you join us again, as it was a pleasure hosting you.Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was full both nights we stayed there. Front desk staff was super great
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 12, 2024
Hello Jeanne,Thank you so much for the five-star review! We're so happy you enjoyed the warm hospitality from our team, and we'll be sure to pass along your compliments. It was a pleasure to welcome you to Canopy by Hilton Philadelphia Center City, and we hope you'll stay with us again soon!Positively Yours,John Fricke, Chief Enthusiast/General Manager

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2024
Response from Devoni on Apr 29, 2024
Hello, Daniel! We are so happy that you enjoyed your stay with us here at The Canopy. We hope to see you again soon in the near future!

10/10 Excellent

Alexandre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with friendly staff who took the time to chat with you, especially on what must have been a busy Wrestlemania weekend in the city. Location meant we could go around the city either by walking or public transport. Will stay again for sure.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Hello Alexandre,Thank you so much for choosing to stay with us at Canopy by Hilton Philadelphia Center City. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we can't wait to welcome you back.Positively Yours,John Fricke, Chief Enthusiast/General Manager

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 11, 2024
Hello Megan, thank you so much for your exceptional rating! We are thrilled we could gain your trust and provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
I came for a short but relaxing vacation and I got that from your boutique hotel
Stayed 2 nights in Apr 2024
Response from Devoni on Apr 8, 2024
Hello, Ben. We are so happy that you enjoyed your stay here with us at The Canopy. We hope to see you again in the near future!

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 27, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Devoni on Apr 8, 2024
Hello, Claudia. We sincerely apologize that your stay here at The Canopy was not the best. We hope that you give us another shot in the near future so we're able to make it right.

10/10 Excellent

John William Rehrer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very close to convention center and a lot of places nearby to visit. We would stay there again.
Stayed 3 nights in Apr 2024
Response from Devoni on Apr 8, 2024
Hello, John. We are so happy that you enjoyed your stay here with us at The Canopy. We hope to see you again in the near future!

8/10 Good

Edvard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 11, 2024
Thank you so much for your nice rating! We are thrilled we could gain your trust and provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Amy

Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 27, 2024
Thank you so much for your exceptional rating! We are thrilled we could provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool ambience. Central to lots of city highlights. Clean.
Stayed 1 night in Apr 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 6, 2024
Thank you so much for your exceptional rating! We are thrilled we could gain your trust and provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 7, 2024
Thank you so much for your exceptional rating! We are thrilled we could gain your trust and provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Danielle, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 6, 2024
Thank you so much for your exceptional rating! We are thrilled we could gain your trust and provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Devoni on Apr 5, 2024
Hello, Ingrid. We are so happy that you enjoyed your stay with us at The Canopy! We hope to see you again within the near future. :)

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Canopy hotel was wonderful! The staff was welcoming and very helpful. The on site restaurant was excellent. I would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Devoni on Apr 2, 2024
Hello Frank! We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.

2/10 Terrible

Meran

Traveled with family
Liked: Cleanliness
They did not valet my car since I had a extanded suv. When I got there ni carts to take my stuff to my room
Stayed 2 nights in Mar 2024
Response from Shawn Metcalf, Front Desk Lead on Apr 3, 2024
Thank you so much for your exceptional rating! We are thrilled we could gain your trust and provide you with the best service possible. Additionally, we are truly delighted that our staff was able to exceed your expectations. We hope to enhance your experience even further in the future!

8/10 Good

Marylene

Stayed 2 nights in Mar 2024
Response from Devoni on Apr 23, 2024
Hello, Marylene. We are so happy that you enjoyed your stay with us. We hope to see you again within the near future!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devoni on Apr 2, 2024
Hello Ann! We are so happy that you enjoyed your stay with us here at The Canopy! We hope to see you again in the near future.