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Reviews of Candlewood Suites Chester - Philadelphia International Airport, an IHG Hotel

2.5 out of 5
Candlewood Suites Chester - Philadelphia International Airport, an IHG Hotel
351 Welsh St, Chester, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 279 out of 589 reviews" "
Rating 8 - Good. 146 out of 589 reviews" "
Rating 6 - Okay. 68 out of 589 reviews" "
Rating 4 - Poor. 37 out of 589 reviews" "
Rating 2 - Terrible. 59 out of 589 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Iris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. No breakfast provided. Shuttle bus block front entrance which had the low curb for handicapped. Otherwise everything was accessible in the hotel.
Stayed 1 night in May 2024

6/10 Okay

Frankie, Chicago

Business traveler
Liked: Staff & service, property conditions & facilities
Hotel was nice. However as a construction worker I can tell where corners were cut in assembly. It’s the minor details that scream the most such as worn out furniture or half caulking the tub and toilet. Staff was amazing. Greeted everytime through each interaction and was willing to help with anything that I needed. Room cleanliness was a 5.5/10. The kitchen area was clean but the carpet was not vacuumed and nor was the bathroom floor adequately swept and mopped. Again the furniture was also worn the bed was comfortable and the sheets were clean. The vents on the air conditioner were also dirty and by dirty I mean there were cigarette butts and etc in them which stopped me from even turning it on bc who would want that type of air circulating. Overall stay was a 6.5/10. For the price of $865, I couldn’t complain about much like I said it’s just minor details and a little more housekeeping that would’ve boosted it for me.
Stayed 8 nights in May 2024

6/10 Okay

Anfal

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Trayce

Stayed 1 night in May 2024

6/10 Okay

Christina

Traveled with family
Disliked: Amenities, property conditions & facilities
Location was not very good. In a bad neighborhood. Feet got dirty from walking on floor which then the bed sheets dirty. No hot water in both the evening and morning.
Stayed 2 nights in May 2024

10/10 Excellent

Rejaul

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Zelinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jaime

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were very helpful and friendly, coffee was not that great , rooms were very clean but hallways needed some attention, specially carpet looked like it needed to be reinstalled or stretched so we wouldn’t trip with it
Stayed 2 nights in May 2024

10/10 Excellent

Stephen

Stayed 1 night in May 2024

10/10 Excellent

Clyde

Liked: Staff & service, amenities, property conditions & facilities
Overall property was very clean. Inside the room the carpeted area VERY dirty. Ruin a pair of white socked. Don’t care about the socks but it really was dirty.
Stayed 3 nights in Apr 2024

8/10 Good

TRACEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good services, parking lot is small for parking my car at night, I had to park on the street off the hotel lot.
Stayed 1 night in Apr 2024

2/10 Terrible

Clifford

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My family and just stayed at this hotel for a week. After the 2nd day, the air conditioner stopped working, which made it difficult to sleep. I let the front desk know about this issue as soon as we realized it to be a problem. We unfortunately didn't travel to Philadelphia to sit in a hotel room to be sure everything was working correctly. The phone in the room does not work correctly, we let the front desk know. They sent their maintenance man up to our room, my wife explained to him how the phone wasn't working and his response was “It's not my problem”. His tone is very aggressive, hostile, and flat-out rude. The next issue we had was the AC stopped working and I woke up at 3:24 am with sweat rings on my shirt. I went to let the front desk know and the lady told me she would move my family and me in the morning. The next morning I went to find out what time and to what room we would be moved to. A different woman informed me they'd need to send their maintenance man to fix the AC. They let their guy know who immediately loses his mind because no one told him. He came to the room to scrap ice off the AC unit like that was the fix. Deshaun, the GM, moved us rooms and we thought all was well. However my family and I were harassed by their maintenance man for an additional 2 days until we left. This guy lives there on the 2nd floor and is always around to be a nuisance and harass you. I would not stay here again as long has this guy lives there and employed there.

8/10 Good

William, La Porte.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

6/10 Okay

Eric, Golden

Stayed 1 night in Apr 2024

10/10 Excellent

Walter, Shelby Township

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ruby L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and the service was excellent, the rooms were wonderful and comfortable.
Stayed 2 nights in Mar 2024

4/10 Poor

Eric

Traveled with family and small children, Traveled with family
Disliked: Staff & service
No quiet lotta noise over top of my head. All night long kitchen floor sticky get up to go get the coffee the coffee machine is not working.
Stayed 1 night in Mar 2024

8/10 Good

Victor, Chester

Traveled with partner
Liked: Staff & service, amenities
As far as the property, there isn't near enough parking. There were a couple of broken down vehicles that probably caused the issue though. The room was a big problem. It was a suite that had a kitchen and cook top in it so food mess is expected. What was not expected was the dishes to be dirty when we walked in, ants to be everywhere and show up out of nowhere. They were in the bedroom (where there was no food), in the living room (again where no food was), and in the bathroom near the sink and the shower. We cleaned them up and kept food refrigerated but the second we put a cup down, giant trail of ants showed up after sitting there watching tv for 5 minutes. It made relaxing nearly impossible and we were afraid to put anything down. The only other problem were the fixtures. Our first night there the towel hand fell out of nowhere. Just fell while my girlfriend was sleeping, the toilet continued to flush (I had to manually shut it off) and the shower wouldn't drain properly. Also, the garbage disposal was definitely off kilter.
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shetisha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upon check in and the woman at the front desk wasn’t very helpful and was on her personal device for our entire conversation. Wasn’t very welcoming or pleasant Our stay was 2 nights and on our last night at 6am there was a continuous sound of someone running or pushing the luggage cart very fast and loud it woke me up out of my sleep !
Stayed 2 nights in Mar 2024

4/10 Poor

Ryan

Liked: Cleanliness
Disliked: Staff & service
The staff here goes out of their way to make your stay difficult. I'll never stay here again.
Stayed 5 nights in Mar 2024

2/10 Terrible

Hanh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience with the staff
Stayed 1 night in Mar 2024

6/10 Okay

kg

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My goal was to find somewhere clean and they did that very well but talking to the front desk felt like i was bothering them. The fire alarms went off 2 nights in a row and almost none of the applicances worked. They tv was burnt in the middle. The stove didnt work, the bathroom door wouldnt stay closed. The parking lot is very tiny. Had to walk in rain for a good distance just to go back to my room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it here
Stayed 1 night in Mar 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not extraordinary but solidly good.
Stayed 1 night in Mar 2024

6/10 Okay

Carlos

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Taheerah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ranae

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a room for the evening for pending snowstorm ( that didn’t really happen ) close to work. Room was clean , comfortable , & the staff was excellent .
Stayed 1 night in Feb 2024

2/10 Terrible

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in an industrial zone no shopping or stores anywhere around. Streets have ancient pavements holes ruts and pits. But the hotel is very nice.
Stayed 2 nights in Feb 2024

4/10 Poor

Patrick

Traveled with family
Disliked: Cleanliness, staff & service, amenities
At 8:58 in the morning a guy unlocks our door and steps in, i already awake and dressed and all he said was “ oh you’re still here, you are checking out right.” Not a knock prior or a sorry to disturb you or anything! I still do not know if this many worked for the hotel or not, we was wearing scrubs with no name tag. Also women were dragging large trash bags full of belongs down the hall the night before as well as small children (under 6) running up and down hall calling for momma. No I would know stay here again and advise you to keep this review in mind.

2/10 Terrible

Fatima

Disliked: Staff & service
Bad experience
Stayed 2 nights in Feb 2024

2/10 Terrible

Caitlin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your hotel was clean and well cared for. Front desk staff could be more friendly. Overall a very good experience!
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Lian

Disliked: Cleanliness
I am writing to express my dissatisfaction with a recent booking experience that I made through Expedia. On January 9, I reserved a suite at Candlewood Hotel for January 12 through January 14 through Expedia. Upon my arrival at the hotel, I was informed that there were no suites available and was consequently allocated a studio room. This was not only unexpected but also disappointing, as the specific choice of a suite was crucial for my stay due to a special sleep arrangement. The primary reasons for my complaint are as follows: Misrepresentation of Available Accommodation: The Expedia platform showed the availability of a suite at Candlewood Hotel, which led me to believe that my reservation was confirmed for this specific room type. The discrepancy between the booking information and the actual availability at the hotel indicates a lapse in communication or system updates between Expedia and the hotel. Lack of Prior Notification: I was not informed prior to my arrival at the hotel that there was a change in my reservation. Had I been notified beforehand, I would have had the opportunity to make alternative arrangements that suited my needs. To resolve the issue, I would appreciate it if you could: Offer a refund or credit for the difference in cost between the suite and the studio room, as compensation for the inconvenience. Provide an explanation as to why the error occurred and what steps are being taken to prevent similar issues in the future.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Zhong, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, warm, comfortable!
Stayed 3 nights in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lai'La

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again!
Stayed 3 nights in Dec 2023

6/10 Okay

Tristan

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

DAMIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel, while in an industrial area, is one of the best hotels i have stayed in. Clean, comfortable beds, spacious rooms, with all the amenities. Wonderful experience!
Stayed 1 night in Dec 2023

4/10 Poor

albert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Woke up with bed bug bites.
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023