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Reviews of Best Western Fort Washington Inn

2.5 out of 5
Best Western Fort Washington Inn
285 Commerce Dr, Fort Washington, PA

Reviews

6.8
Rating 10 - Excellent. 254 out of 1005 reviews" "
Rating 8 - Good. 285 out of 1005 reviews" "
Rating 6 - Okay. 182 out of 1005 reviews" "
Rating 4 - Poor. 142 out of 1005 reviews" "
Rating 2 - Terrible. 142 out of 1005 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The overall stay was below what I have come to expect from Best Western. There were spills and messes in the elevator and hallway that remained from Friday evening well into the day on Saturday. The beds and mattresses were loud/rickety and uncomfortable. While the desk staff did seem nice and were able to help us during our short stay, I am glad that our reservation was for only one night.
Stayed 1 night in May 2024

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

4/10 Poor

Doris

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool is actually closed until Memorial day even though its an indoor pool. No notice on expedia or the bw site it is closed. There are NO rollaways ever, confirmed with staff. Lies they told, both expedia and the hotel. Why is there a smell in the hallways? Like wet carpet? And the elevator is anxiety inducing with how loud and shaky it is.
Stayed 1 night in May 2024
Response from priya on May 24, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from priya on May 24, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
I needed to be up early in the morning for a triathlon. The people in the next room or two over very loud and noisy so it was very hard to get to sleep. It would be nice if they put people a couple rooms away from each other when there are empty rooms available so you don’t have to be disturbed by loud rude people
Stayed 1 night in May 2024
Response from priya on May 21, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 Good

William

Liked: Staff & service, amenities, property conditions & facilities
Good condition
Stayed 1 night in May 2024
Response from priya on May 17, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from priya on May 16, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Mano, Shelton

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Virginia went above and beyond.
Stayed 1 night in May 2024
Response from priya on May 13, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 Okay

Lauren

Disliked: Staff & service
Stayed 1 night in May 2024
Response from priya on May 13, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Mano, Shelton

Business traveler, Traveled with partner, Traveled with pets
Cozy little hotel with great service.
Stayed 2 nights in May 2024
Response from priya on May 13, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from priya on May 13, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. . Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 Good

Jonathan

Liked: Cleanliness
At check in, staff kept taking phone calls and then making me wait.
Stayed 1 night in May 2024
Response from priya on May 10, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s okay. Only staying for one night. Room has scents if cigarette smoke. Hotel is a bit dated.
Stayed 1 night in May 2024
Response from priya on May 8, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Marlon

Stayed 1 night in Apr 2024
Response from priya on May 8, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Jhon, Compton

Stayed 1 night in Apr 2024

4/10 Poor

Takia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower didn’t work wasn’t cleaned properly bed felt like pens and needles breakfast was made for the military supervisor never called me back
Stayed 1 night in Apr 2024
Response from priya on Apr 30, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 Terrible

Taia India

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for a mediocre room.. should have only been 75 a night
Stayed 2 nights in Apr 2024
Response from priya on Apr 23, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 Poor

Jacob

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Our check in was 3:00, I called and asked if I could check in early and they said 2:00. When I got to the hotel I was told we cannot check in early and that they probably just told me to get me off the phone. When we did get to our room it was a room somebody else was already in. They gave us a second room but the floor was sticky and one of the beds had a caved in mattress. Breakfast was fine!
Stayed 1 night in Apr 2024
Response from priya on Apr 23, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

javier

Stayed 2 nights in Apr 2024
Response from priya on May 13, 2024
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

toni marie

The room was great bed looked nice. The TV didn’t work. They had to get me a new remote. And the phone doesn’t work has no dialtone. Luckily I don’t have to worry about that because I have a phone cell phone.
Stayed 1 night in Apr 2024
Response from priyanka on Apr 23, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 Okay

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near highway
Stayed 2 nights in Apr 2024
Response from priya on Apr 19, 2024
Dear Lance Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from priya on Apr 19, 2024
Dear Carolina, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager

8/10 Good

Maryann

Stayed 2 nights in Mar 2024
Response from priya on May 8, 2024
Dear guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub worked
Stayed 1 night in Apr 2024
Response from priya on Apr 17, 2024
Dear Sean, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 3 nights in Apr 2024
Response from priya on Apr 14, 2024
Dear Jonathan Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

6/10 Okay

Aaron

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Not clean (old take out left in fridge) and lots of broken items. Poor towels and beds uncomfortable. Safe area with easy parking to get to Philly
Stayed 3 nights in Apr 2024
Response from priya on Apr 15, 2024
Dear AaronThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PriyankaManager Best Western Fort Washington Inn

10/10 Excellent

Hector, Steelton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks. Nice property.
Stayed 1 night in Apr 2024
Response from priya on Apr 13, 2024
Dear Hector, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Vinodh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is great and Internet connectivity is great too.
Stayed 1 night in Apr 2024
Response from priya on Apr 13, 2024
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Was awsome for one night stay, the breakfast was delicious
Stayed 1 night in Apr 2024
Response from priya on Apr 10, 2024
Dear guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PriyankaManager Best Western Fort Washington Inn

10/10 Excellent

Tajon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very chill and out the way , perfect location for a hotel, staff was very nice
Stayed 4 nights in Apr 2024
Response from priya on Apr 10, 2024
Dear TajonThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,PriyankaManager Best Western Fort Washington Inn

10/10 Excellent

miracle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had problems with our room, I went to the front desk and explained the problem. Virginia was very helpful, she accommodated my husband and I. As well as help me with ideas on where to go sightseeing. Because of Virginia I would gladly return as well as recommend Best western
Stayed 2 nights in Mar 2024
Response from priya on Apr 5, 2024
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Maybe changing their shower curtain once every 30 years would help
Stayed 1 night in Apr 2024
Response from priya on Apr 4, 2024
Dear Jennifer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 Poor

Shamika

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from priya on Apr 4, 2024
Dear Shamika. Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024
Response from priya on Apr 5, 2024
Dear Tanya, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and nice room.
Stayed 1 night in Mar 2024
Response from priya on Mar 26, 2024
Dear Jason, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

miracle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, however the fridge isn’t work and there was a commotion in the parking lot. Overall good. I think the breakfast should have different kind of meat.
Stayed 2 nights in Feb 2024
Response from priya on Mar 25, 2024
Dear Miracle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 Terrible

Lynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like cigarettes everywhere. Had to stay elsewhere. Hoping we get refunded but Expedia holds Best Western accountable and Best Western holds Expedia accountable. Terrible experience all around. If we don't receive refund BBB will be notified. Also no one answers phone EVER at Best Western ... Even Expedia tried ...
Stayed 1 night in Mar 2024
Response from priya on Mar 25, 2024
Dear Lynn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western

2/10 Terrible

Kristen

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was nothing like the pictures that were presented online. We got there and got to the room - no toilet paper, barely any towels and the bed was a rock. It was not comfortable by any means.
Stayed 2 nights in Mar 2024
Response from priya on Mar 20, 2024
Dear Kristen, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

10/10 Excellent

Isaac

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly and helpful. House keeping was prompt when we needed repairs and stuff. Hot water was instantaneous and constant. The water pressure was also good. Enjoyable stay overall.
Stayed 3 nights in Mar 2024
Response from priya on Mar 15, 2024
Dear Issac, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

8/10 Good

Bailey

Traveled with partner
The tub drain was slow
Stayed 1 night in Mar 2024
Response from priya on Mar 15, 2024
Dear Bailey, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing wrong with the material aspect of the property. The room was nice, the temperature control worked, the parking lot made parking easy. The check in staff weren't hospitable/friendly. The other staff seemed fine. No one was 2SLGBTQIA friendly, but the hotel isn't labeled as a safe space so you'll have that. The thing was, this place was absolutely filthy. I took pictures because it was that unbelievable, but there's no way to post them. There was hair from multiple people everywhere- on the toilet seat, in the beds, in the bathtub, on the tables, on the floor, etc. I'm pretty sure no one has ever cleaned the furniture. One of the chairs had brown crusty stuff on it, plus a pool of something sticky on the seat, plus other stuff on it. Everything else was just as bad. The towels were gross. My wife wouldn't use the bathroom until she cleaned it, and what came off on those rags !!!! You would have to see it to believe it. The worst part was the floor by the beds. Your socks would turn black by the time you crossed the room, which meant we couldn't just relax and kick our shoes off at the end of the day. You could only sit on the bed because your clothes would get damaged if you sat on the other furniture from the filth, so it led to keeping shoes on and trying not to put shoes on the bed. We weren't able to be comfortable, we weren't able to rest, we had to do our own cleaning, and we didn't feel welcome. Kinda voids the point of staying in a hotel.
Stayed 2 nights in Mar 2024
Response from priya on Mar 13, 2024
Dear David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

8/10 Good

Teyanna

Traveled with partner
Liked: Staff & service
It was okay for a night.
Stayed 1 night in Mar 2024
Response from priya on Mar 13, 2024
Dear Teyanna Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

10/10 Excellent

Howard

Stayed 1 night in Mar 2024
Response from priya on Apr 5, 2024
Dear Howard, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 Poor

Lisa

Stayed 1 night in Mar 2024
Response from priya on Mar 31, 2024
Dear Lisa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington Inn

2/10 Terrible

Ann

Business traveler
Disliked: Cleanliness, property conditions & facilities
Bathroom very dirty
Stayed 1 night in Mar 2024
Response from priya on Mar 11, 2024
Dear Ann, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

8/10 Good

Anand

Business traveler
Liked: Staff & service, property conditions & facilities
I stayed here two weeks for a business trip, which occurred on short notice. Pretty decent breakfast, laundry facilities and rooms at a reasonable price. Only downsides were that the Wi-Fi was a bit spotty and the gym facilities were quite limited.
Stayed 13 nights in Feb 2024
Response from priya on Mar 11, 2024
Dear Anand, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Room wasn’t cleaned properly found eyelashes on table the hot tub had feathers in it then they had the nerve to tell me it’s from Valentine’s Day it was taped decorations still on the walls the bed was a trampoline and the icing on the cake was the roach that came out to say Hey ……never again
Stayed 1 night in Mar 2024
Response from priya on Mar 8, 2024
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager

10/10 Excellent

Mirta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was VERY helpful.
Stayed 2 nights in Feb 2024
Response from priya on Mar 7, 2024
Dear Mirta Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Priyanka Manager Best Western Fort Washington Inn

4/10 Poor

Anthony

Disliked: Staff & service, property conditions & facilities
The smells and didn’t like cleaned the elevator was out not working for 2 days.
Stayed 1 night in Feb 2024
Response from priya on Mar 2, 2024
Dear Anthony, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington

2/10 Terrible

Jordan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy with Pee stains and bed bugs I called best western with photos of the room and they did nothing. We did not stay there we left the filthy place, floors sticky. Please do not waste your money on this place. I would give no stars.
Stayed 2 nights in Feb 2024
Response from priya on Mar 1, 2024
Dear Jordan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Priyanka Manager Best Western Fort Washington InnExternal response sent