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Opiniones de Residence Inn by Marriott Pensacola Downtown

3 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 112 de 197 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 69 de 197 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 197 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 197 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 197 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Teresa

Great location to area attractions! Nice clean hotel, great breakfast and friendly staff! I watch here again!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Teresa,Thank you so much for the five-star review! We're so pleased you enjoyed our convenient location and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope you'll visit us again soon.

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was better than expected. Paula at the front desk was very efficient and helpful. Would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Laura,Thank you for staying at Residence Inn Pensacola Downtown. Hosting you was a pleasure, and we're so happy you appreciated our clean accommodations and friendly atmosphere. We will pass along your compliments to our staff. Thank you again for your feedback. We hope to see you soon!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

LaRonda

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean, pet friendly.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

myrna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed is super comfy. The suite was exceptional, like a one bedroom apartment. The outdoor pool and sitting area was very nice too. It was quiet and I felt very safe, as there is 24-hour staff on site. I was told the rooms would be serviced every other day, that is fine, however, only the bath towels were changed out, nothing else. The beds were not made during my stay (except by me), the kitchen towels were not changed out, the soaps were not replenished (small bath bar, dish liquid). It is missing the "clean detail".
Se hospedó 6 noches en septiembre de 2023

8/10 Bueno

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Review
Clean-Front Desk Friendly and Helpful!-Difficult to open and Difficult to close room door.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Bryan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Emily did an outstanding job with our reservations and even called me in advance to confirm my room requirements. I would highly recommend this property for anyone planning a stay in Pensacola.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Julia, Arcata

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were extremely helpful and friendly.
Se hospedó 6 noches en abril de 2023

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Roger

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Helen

Le gustó: Limpieza
No tennis or bikes, despite the description
The description stated there were tennis courts and bike rentals; no such thing. Had an outdoor pool but it was too cold to use. Paid extra to stay there for the amenities. The breakfast was really scarce with mostly prepackaged foods. I assume this is due to COVID. Bad scrambled eggs. I think they were heated in a bag and then served in the bag. Uck! The area was good, near lots of restaurants and relatively close to downtown.
Se hospedó 2 noches en octubre de 2022

2/10 Terrible

Mark

Viaje de negocios
No le gustó: Servicio y personal
Deceptive hotel
Said dog friendly, we had already prepaid our room. No mention of a fee in their ad and then wanted us to pay $100 for one night for our dog. Said would cancel our booking but have not seen that yet
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Christina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staying here while seeing Jeff Dunham at the Bay Center. Awesome decision!!! Will definitely come back!
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The sound carried from the hallway into the room, waking the person sleeping on the couch every time someone else on the floor left their room. There wasn’t any peaceful sleep to be had from 5 am on.
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Matthew, Lawrenceville

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
For a $300 a night hotel it was very disappointing. A small hot breakfast was only provided during the week. On the weekend, a "box" was provided containing a small water, small yogurt, a tangerine, and a packaged muffin or sweet roll. On Saturday morning they ran out of boxes before 8am, and I was given a muffin. My room key didn't work the day before I left, and I had to have it re-activated. It is pet-friendly; however, contrary to their advertisement there are no pet walk areas with bag stations and people let their dogs poop anywhere without picking it up. Not sure where the picture of the lovely pool area and fire pit was taken. It definitely wasn't at this property.
Se hospedó 3 noches en octubre de 2021

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet, clean, and comfortable. I am in town for a baseball game and this was a great place to stay.
Se hospedó 1 noche en mayo de 2021
Respuesta de GM, el 16 may. 2021
Dear Katherine, Thank you for taking time to review your recent visit with us! We are glad to hear you had an enjoyable stay. We hope you will choose to stay with us again when you come back for another game! Go Wahoos!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Nice veiw of the water. Was walking distance to see hockey. Only bad thing was no hot water in room.
Se hospedó 1 noche en mayo de 2021
Respuesta de GM, el 16 may. 2021
Thank you for taking time to review your recent stay with us! We are glad you enjoyed your view and the hockey game. I am sorry to hear you had trouble with the hot water! Our boiler is chugging away to keep up with demand and sometimes you have to let the water run a bit to get it heated up. We hope you will choose the Residence Inn when you return to Pensacola.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is great but we Suggest you request a room on 3rd floor and quiet side. Traffic noise can be bad and the bridge is not back open, yet. Several excellent restaurants in walking distance.
Se hospedó 7 noches en abril de 2021
Respuesta de GM, el 26 abr. 2021
Thank you for taking time to share your feedback regarding your stay with us. We think our location is pretty great, too! I apologize that the road traffic disturbed your visit with us. It has been a little different with the bridge closure for sure. We hope you will choose to stay with us again when you return to Pensacola!

10/10 Excelente

alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2021
Respuesta de GM, el 26 abr. 2021
Dear Alicia, Thank you so much for taking time to review your visit with us. We appreciate you ranking your stay 10 out of 10! We hope to see you again soonn!

2/10 Terrible

Jonanthan

No le gustó: Servicio y personal
Bad stay
Missing a very expensive piece of jewelry. That I know I took off in the room. Also front desk kept my ID instead of giving it back to me the hotel keys at check in. They said they called to let me know it was there, but I was in the room for an hour and got no calls. Also could’ve walked it to my room but did not.
Se hospedó 1 noche en abril de 2021
Respuesta de GM, el 26 abr. 2021
Dear Jonanthan, Thank you for taking time to review your recent stay with us. I am sorry that we didn't take the initiative to return your ID to you in your room. We should have done that. I am also so sorry to hear that you are missing a piece of jewelry! We did check the room, the garbage, the linen and the dryer vent but were unable to locate the item. I hope you have since recovered it. Please consider giving us the opportunity to rectify your impression of our property if your travel plans bring you back to Pensacola.

8/10 Bueno

Leif

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 30 mar. 2021
Dear Leif, Thank you for ranking us 8 out of 10! Please let us know what we could do better and we hope you will visit us again!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 26 abr. 2021
Thank you so much for taking time to complete a review of your recent stay with us. We are happy to hear we earned a 5 out of 5! We look forward to accommodating your next visit!

10/10 Excelente

Davon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The feel you want and deserve.
If you've not experienced a Marriott hotel, you are truly missing out on comfort, quality, and the home style feel with a suite within the Residence Inn. All this, with style and upscale feel.
Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 30 mar. 2021
Dear Davon, WOW! Thank you so much for your glowing review! We are so glad you enjoyed your stay and we hope to be your "home away from home" when you come back to Pensacola.

8/10 Bueno

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 26 abr. 2021
Dear Douglas, Thank you so much for taking the time to review your recent stay with us. We were delighted to learn we scored an 8 out 10! Please let us know what we can do to reach a perfect 10! We hope you will stay with us when you return to Pensacola.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This location is great! Beautiful scenery!
Se hospedó 9 noches en diciembre de 2020
Respuesta de GM, el 4 ene. 2021
Thank you so much! We appreciate your feedback! Happy New Year!

10/10 Excelente

Wesley

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thank you! the poster children for travelers aid.
Our car died on I-10 heading home to Jackson, Mississippi from Destin, Florida. We spent an entire day getting the vehicle towed to a mechanic in Pensacola. Needless to say, when we arrived we were exhausted. The staff could not have been more accommodating. Of course, the next day, we had been told our car would be ready, but it was not meant to be. The staff allowed us a late checkout because we had no idea when the mechanic would finish with our car. We stayed again that night, and the following day, the staff treated us the exact same way. That day, when our car wasn’t finished until 5pm, they held our luggage so we didn’t have to haul it around in ubers. Not only that, they let us stay in the room we had been in until we found out for sure when the car would be ready. They could have easily just let us sit in the lobby. Such a kind gesture in such a stressful situation will be what sticks with me from my vacation this year. You never know what someone else is going through. thank you.
Se hospedó 1 noche en agosto de 2020

10/10 Excelente

Delaine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2020

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020

8/10 Bueno

Edward

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good, clean, hotel for Overnight Stay
Good, clean, hotel that was following recent Covid guidelines for cleaning and sanitation. Would recommend for families as this is a suite hotel if you need the extra room.
Se hospedó 1 noche en agosto de 2020

10/10 Excelente

Tamekia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2020

10/10 Excelente

Cory

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2020

4/10 Malo

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal
Terrible check in the lady at the front desk had no clue how to check us in and we had to wait 15 minutes for a coworker to show up. Unacceptable
Se hospedó 1 noche en mayo de 2020
Respuesta de General Manager, el 4 jun. 2020
First impressions are everything, and it is upsetting that we failed to make a favorable one. Rest assured that we will use your feedback to improve so that our future guests can experience a much warmer and swifter welcome. We hope you enjoyed your trip to Pensacola and we wish you well.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location of this hotel was perfect making it an easy ride to the beach or downtown! The room was extremely clean, well equipped, and spacious. We will definitely return to stay!
Se hospedó 1 noche en mayo de 2020
Respuesta de General Manager, el 3 jun. 2020
From our fantastic location to our well-equipped rooms, we're delighted that you had everything you needed for a comfortable visit. We look forward to seeing you again at Residence Inn Pensacola Downtown, so don't be a stranger!

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great value and location. The breakfast staff was accommodating and gracious.
Se hospedó 1 noche en enero de 2020
Respuesta de General Manager, el 14 ene. 2020
Guest satisfaction means a lot to us, so we were glad to achieve this during your recent visit, courtesy of our remarkable service and convenient location. We look forward to sharing another full-value experience with you at Residence Inn Pensacola Downtown should your adventures bring you back this way!

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved that you had a full kitchen and the breakfast was great!
Se hospedó 1 noche en enero de 2020
Respuesta de General Manager, el 8 ene. 2020
Thank you for choosing Residence Inn Pensacola Downtown! It is terrific to hear that you enjoyed your room. Our well-appointed accommodations are designed to deliver a home away from home feeling. We're happy that breakfast stood out as well! Come back and see us again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2019

2/10 Terrible

Katharine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Crooks
$100 pet fee for one night is insanity. Loud group of adults in the lobby upon arrival at 10pm, front desk person did nothing to assure me they’d be quiet anytime soon. She also saw me walk in the front door to check in (with luggage) and answered a phone call and took her time to book a new reservation instead of helping me. Customer service 101, help the person standing in front of you, not the person on the phone who might be coming to your hotel in 3 weeks, Paula.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

jennifer

Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pensacola on Business
Staff was friendly, room was comfortable and quiet. Would recommend to others.
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Whole suite for a reasonable price. Close to downtown.
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Monico

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location
This place was great , we wanted to stay close to the beach but not to the point where everything was covered in sand . Awesome location and great staff , rooms were clean and full size fridge is a big plus along with kitchen . Will definitely be back .
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Very helpful clean great job on the visit and the staff was super
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Overall good stay.
The bathroom needed a little attention but by no means terrible. The breakfast was nice, but if you were not early, you would not get a waffle or some other desired item. Coffee of choice should have been served until 9:30 for late risers. We actually thought breakfast should have been served until 9:30 and then put away. We didn’t like getting there at 9:00 and things being put away and juice and coffee being gone. One lady was super nice. We experienced her the first two days only. She wore a hair net. You could tell she cared about making a difference for others. The other two ladies were cranky and did not care about the guests at all. Front desk was super nice and other staff members were very cordial and helped with anything you needed. I would not hesitate to stay again, but I would probably ask for certain things to be done before arrival.
Se hospedó 6 noches en junio de 2019