Terrace/patio

Reviews of Hyatt Place Pensacola Airport

3 out of 5
Hyatt Place Pensacola Airport
2468 Skye Way, Pensacola, FL

Reviews

7.8

Good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 210 out of 1000 reviews" "
Rating 6 - Okay. 127 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 78 out of 1000 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service
I really like Hyatt Place due to very nice rooms and good breakfast. We had issues with the AC in our room but overall an ok stay.
Stayed 1 night in May 2024
Response from Rena on May 21, 2024
Thank you for your feedback and for choosing Hyatt Place for your stay. We're glad to hear that you appreciate our nice rooms and good breakfast. However, we apologize for the inconvenience you experienced with the AC in your room. Your comfort is important to us, and we regret that we were not able to fully address this issue during your stay. Please know that we will take steps to ensure such issues are promptly resolved in the future. We value your feedback and hope to have the opportunity to provide you with an even better experience on your next visit.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was very clean and the breakfast was phenomenal, and it was a very good rate, considering the location and how clean and polite. The staff and facility was. This was by far one of the better places I’ve stayed in the last few months.
Stayed 1 night in Feb 2024
Response from Rena on May 21, 2024
Thank you for your outstanding rating and for your glowing review! We're thrilled to hear that you found our facility very clean and enjoyed the phenomenal breakfast. Providing excellent value and service is important to us, and we're delighted that you felt our rates were fair considering the location and the cleanliness and politeness of our staff. It's fantastic to know that your stay with us stands out as one of the better experiences you've had recently. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities
Other than the rooms and elevators needing renovation, my stay was excellent. Staff is extremely and welcoming.
Stayed 10 nights in Apr 2024
Response from Rena on May 16, 2024
Thank you for your positive review! We're glad to hear that you had an excellent stay with us and that you found our staff extremely friendly and welcoming.We appreciate your feedback regarding the rooms and elevators, and we will take this into consideration as we continue to make improvements to enhance the guest experience.We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night after flying home from Japan. I didn’t really use any of the facilities, but the staff were kind and helpful and I was able to rest.
Stayed 1 night in May 2024
Response from Rena on May 7, 2024
We're glad to hear that you had a positive experience during your short stay with us! Providing a comfortable and restful environment for our guests is important to us, and we're delighted that our staff were kind and helpful, allowing you to rest after your long journey home from Japan.While you didn't have the opportunity to use our facilities, we're pleased that you found our hotel conducive to a good night's rest. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a longer stay in the future, where you can enjoy all that our hotel has to offer. If there's anything specific you'd like to experience during your next visit, please feel free to let us know. We look forward to serving you again!

4/10 Poor

Bryan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty with wallpaper peeling off the bathroom walls. Room did not have hand soap. Don't bother trying to get a meal or drink at the "bar". They do not employ anyone to run the area so you must wait for someone working the front desk to come back and check on you. Not worth 200 per night whatsoever.
Stayed 1 night in May 2024
Response from Rena on May 7, 2024
We're truly sorry to hear about your disappointing experience during your stay with us. Your feedback regarding the cleanliness of the room, the condition of the bathroom, and the lack of service at the bar is concerning, and we sincerely apologize for any inconvenience this may have caused you.Maintaining a clean and comfortable environment for our guests is our top priority, and it's clear that we fell short of our standards during your stay. Please know that your comments have been shared with our management team, and we will take immediate steps to address and rectify these issues to prevent similar occurrences in the future.We understand the impact that this experience had on your stay, and we appreciate you bringing it to our attention. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

KAREN, ORANGE BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your perfect rating! We're delighted to see that you had a great experience with us. If there's anything specific you particularly enjoyed about your visit or if there are any suggestions you have for us in the future, please feel free to share. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Gilbert

Traveled with partner
Liked: Amenities
Very clean, staff is wonderful, could not expect more
Stayed 1 night in Apr 2024
Response from Rena on May 2, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you found our hotel very clean and that our staff provided wonderful service. Your satisfaction is our top priority, and we're delighted that we exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything specific you loved about your experience or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

2/10 Terrible

Emilie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors were sticky, not just the bathroom floors but the carpets in the room were also sticky. I found food in the bed sheets.. very old food. There were brown stains on the walls. Was awoken by someone aggressively jingling the door, had to tell them to leave. While carrying my bags out to leave prior to check out time around 10 am (1 hour before check out) a staff member asked me if I was checking out now and what my room number is I told them no I am not checking out yet but almost.. where the hotel staff member then angrily yelled to another staff member “how in the world do they expect me to clean all of these rooms if people won’t check out?!?!” Very rude, I did not feel welcome. Just horrible for the amount of money I spent, I paid almost half for the room I’m currently in and it’s a million times better. Don’t waste your money on this hell hole of an establishment. I will not be coming back when I travel here ever again.
Stayed 1 night in Apr 2024
Response from Mike on May 13, 2024
I'm truly sorry to hear about your disappointing experience during your stay. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are not repeated. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet your expectations. We understand your decision not to return, but we hope you'll reconsider giving us another chance in the future. If there's anything we can do to make amends

4/10 Poor

Sara

Traveled with family and small children, Business traveler
I reserved a double Queen with pull out for myself, my husband, and my 4 children but when we arrived after driving 8 hours and booking we were told there was only a king with pull out available. My children had to spread out on pull out, floor and cushions and share king with us. Staff did not try to accommodate us in any way.
Stayed 1 night in Apr 2024
Response from Rena on Apr 29, 2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. It's incredibly important to us that our guests feel comfortable and well-accommodated, and we apologize for any inconvenience or frustration caused by the room situation.We deeply regret any miscommunication or error that led to your family not getting the room you had reserved and expected. We understand how frustrating it must have been, especially after a long journey.Please know that your feedback is invaluable to us, and we will investigate what went wrong to prevent such occurrences in the future. We strive to provide excellent service and ensure that all our guests have a pleasant stay, and we're sorry we fell short in your case.If there's anything we can do to make it right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terrible

Kirt

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room so dirty had to change rooms, new room still had issues but not enough to change again. Mirrors dirty, Hassack had suntan lotion(hopefully) on it. Only one coffee cup, which had lipstick on it. Coffee services were all decaf and only one cup. Staff was was very nice and accommodating, worked to make it right.
Stayed 1 night in Apr 2024
Response from Rena on Apr 26, 2024
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and it is disheartening to hear that we fell short of your expectations in this regard.We are truly sorry for the inconvenience of having to change rooms due to cleanliness issues. Please rest assured that your feedback has been shared with our housekeeping team, and we are taking immediate steps to address the issues you encountered to prevent similar occurrences in the future.We appreciate your kind words about our staff and their efforts to make things right during your stay. Your satisfaction is of the utmost importance to us, and we are glad to hear that they were able to assist you effectively.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay that exceeds your expectations.

4/10 Poor

Tyler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was great. The TV in my room did not work. The gym is right next to the pool, so everything smelled musty and the equipment was rusty. This is the most convenient location if you are flying out early in the morning. Check in gates are a 5 minute walk. I stay there again for the convenience factor.
Stayed 1 night in Apr 2024
Response from Mike on Apr 22, 2024
Thank you for your feedback. We're glad you found our staff great and our location convenient for early flights. We apologize for the TV issue and the condition of the gym. We'll address these promptly. We hope to welcome you back for a better experience in the future.

6/10 Okay

TAWANNA, Lehigh Acres

Room was not as clean as it should have been. Staff was nice.
Stayed 1 night in Apr 2024
Response from Mike on Apr 16, 2024
Thank you for taking the time to leave a rating. We value all feedback from our guests, and we're sorry to see that your experience did not meet your expectations.If there are any specific areas where we fell short or if there's anything we can do to improve for future visits, please don't hesitate to let us know. Your feedback is important to us, and we're committed to making necessary improvements based on your comments.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service
It’s an older hotel. Room smelled “musty” (probably old rug). It’s a fine option, just don’t expect anything modern.
Stayed 1 night in Apr 2024
Response from Mike on Apr 16, 2024
Thank you for taking the time to leave a rating. We appreciate your feedback, and we're glad to see that you had a positive experience overall during your stay with us.If you have any specific feedback or if there's anything we can do to enhance your future visits, please feel free to reach out to us. We're always here to ensure that you have the best possible stay with us.Thank you for choosing to stay with us, and we hope to welcome you back soon for another excellent stay.

6/10 Okay

ALLISON

Traveled with partner
Liked: Staff & service
Our room was not properly cleaned. We had to go back to the front desk upon check in to ask for toilet paper since there was only about 5 squares left on the roll and no extra rolls. Elevators were extremely dirty. We have stayed there in the past and it was great. Possibly just an off day for help.
Stayed 1 night in Apr 2024
Response from Rena on Apr 13, 2024
Thank you for taking the time to share your feedback with us. We're disappointed to hear about the issues you encountered during your recent stay, especially considering your positive experiences with us in the past.We sincerely apologize for the lapses in cleanliness and service that you experienced. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations on this occasion.Please rest assured that we will address your concerns with our housekeeping and maintenance teams to prevent similar issues from occurring in the future. We appreciate your understanding and patience, and we hope to have the opportunity to restore your faith in our hotel during your next visit.Thank you for choosing to stay with us, and we look forward to welcoming you back for a more enjoyable experience.

10/10 Excellent

Darcy, Orange Park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Rena on Apr 8, 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

6/10 Okay

Ashanti

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The cleanliness of the room could have been better.
Stayed 1 night in Apr 2024
Response from Mike on Apr 8, 2024
Thank you for taking the time to rate your experience with us. We strive to provide exceptional service, and we're sorry to see that your stay did not meet your expectations. Your feedback is important to us, and we would greatly appreciate any additional comments or suggestions you may have to help us improve. Please don't hesitate to reach out to us directly so we can address any concerns you may have had during your stay. We hope to have the opportunity to better serve you in the future.

8/10 Good

Anquiel

Liked: Cleanliness, staff & service, property conditions & facilities
The property staff was awesome. Eric definitely went above and beyond for us
Stayed 2 nights in Mar 2024
Response from Rena on Apr 4, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience with our property team, especially with Eric. Providing exceptional service to our guests is our top priority, and we're glad that Eric went above and beyond to make your stay memorable.We truly appreciate your kind words, and we will be sure to pass along your compliments to Eric and the rest of our team. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!

6/10 Okay

Patrick

Traveled with partner
Liked: Staff & service, amenities
The room was nice but no soap, one of the towels was dirty and the room wasn't cleaned
Stayed 1 night in Mar 2024
Response from Rena on Apr 4, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and it is disappointing to hear that we fell short of your expectations.Please rest assured that we will address the issues you mentioned with our housekeeping team to ensure that proper procedures are followed and that all amenities are adequately stocked in our rooms. Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.We truly appreciate your understanding and patience, and we hope that you will give us another opportunity to exceed your expectations during your next visit to our hotel. If there's anything else we can do to make amends for your recent experience, please don't hesitate to contact us directly.

10/10 Excellent

Jeanette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had better customer service!!! I would highly recommend!! Kayla and Q were so awesome truly the best experience
Stayed 3 nights in Mar 2024
Response from Rena on Apr 1, 2024
Thank you ever so much for taking the time to leave such a glowing review! We are thrilled to hear that you had an exceptional experience with us. Kayla and Q will be delighted to know that their dedication to providing top-notch service made your visit memorable.We greatly appreciate your recommendation and look forward to welcoming you back for another wonderful experience!

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Rena on Apr 22, 2024
Thank you so much for taking the time to leave us a perfect rating! We're thrilled to see that you had a wonderful experience during your stay with us. If you have any specific feedback or suggestions on how we can continue to improve, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Zeb

Stayed 1 night in Mar 2024
Response from Mike on Apr 22, 2024
Thank you for leaving us a positive rating! We're glad to see that you had an overall enjoyable experience during your stay. If there's anything specific you'd like to share with us, whether it's feedback, suggestions, or any concerns, please feel free to reach out. Your input is important to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back for another great stay in the future!

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service
Good location. Average customer service. Large red stain on floor. Average everything. Would stay again.
Stayed 2 nights in Mar 2024
Response from Rena on Mar 29, 2024
Thank you for your feedback. We're glad you found our location convenient and would stay with us again. We apologize for any inconvenience caused by the stain and average customer service. Your comments are valuable, and we'll use them to improve. We appreciate your patronage and hope to welcome you back for a better experience in the future.

10/10 Excellent

Mark, Saint Louis

Stayed 1 night in Mar 2024
Response from Rena on Apr 13, 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us.If you have any specific feedback or if there's anything we can do to enhance your future visits, please don't hesitate to reach out to us. We're committed to ensuring that you continue to have fantastic stays with us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future.

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
We were astonished at the condition of the hotel after leaving the lobby. The hallway carpeting was filthy and did not appear to have been vacuumed in some time. The walls were tattered and the paint on many of the doors chipped. Both the carpeting and furniture in our room were badly stained and the couch appeared to be broken from the noise it made when sat upon. The soap and shampoo dispensers were empty (this discovered while standing in the shower) and there were no cups (coffee or otherwise) to be found. What was in abundance, in the room and throughout the property, were QR codes to provide tips to the maintenance and housekeeping staff.
Stayed 1 night in Mar 2024
Response from Rena on Mar 23, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointing experience you had during your stay. Your feedback is crucial to us, and we take your comments seriously as we strive to improve our services and facilities.We're deeply sorry to hear about the cleanliness issues you encountered in the hallways and your room. Maintaining a clean and well-maintained environment is a top priority for us, and we regret that we fell short of your expectations in this regard. We will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly.Additionally, we apologize for the lack of amenities in your room, including the empty soap and shampoo dispensers and the absence of cups. This is not reflective of the standards we aim to uphold, and we will work diligently to ensure that our rooms are properly stocked and equipped for our guests' comfort and convenience.We appreciate your feedback regarding the QR codes for providing tips to our staff. While we encourage guests to recognize exceptional service, we understand that the presence of these codes may have been excessive. We will review our practices and make any necessary adjustments to ensure a more balanced approach.Once again, we apologize for the disappointment you experienced during your stay. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. If you're willing to give us another chance, please reach out to us directly, and we'll do our best to make it right.

10/10 Excellent

Scott, Fiskdale

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the airport, decent breakfast included
Stayed 1 night in Mar 2024
Response from Rena on Mar 23, 2024
Thank you for your feedback! We're pleased to hear that you found our hotel conveniently located near the airport and that you enjoyed the breakfast offerings.Providing easy access and a satisfying breakfast experience are priorities for us, and we're glad to know that we met your expectations in these areas.We appreciate your positive comments and look forward to welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

4/10 Poor

Leshawn

Traveled with partner
Disliked: Staff & service, amenities
Stayed 5 nights in Feb 2024
Response from Rena on Mar 16, 2024
Thank you for bringing this review to our attention. We're sorry to hear that your experience fell short of expectations. We take all feedback seriously and are committed to addressing any concerns to improve our guests' experiences. If there are specific areas where we could have improved, please let us know so we can work to make necessary adjustments. We appreciate your feedback and hope to have the opportunity to better serve you in the future. If you have any further comments or concerns, please don't hesitate to reach out.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay everytime we drive to Florida. It's a great spot, close to the airport. This year we flew to the Bahamas from there.
Stayed 1 night in Mar 2024
Response from Rena on Mar 16, 2024
Thank you for your positive feedback! We're glad to hear that you have chosen our hotel as your preferred spot when traveling to Florida. It's great to know that our location near the airport has been convenient for you, and we hope you had a fantastic trip to the Bahamas. We look forward to welcoming you back on your next visit!

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver at about 5 am was awesome! Nice man and very personable
Stayed 1 night in Mar 2024
Response from Rena on Mar 12, 2024
We're delighted to hear that you had a positive experience with our shuttle driver! Providing excellent service and a friendly atmosphere is important to us, and we're glad that our team member made your early morning ride a pleasant one. If there's anything else we can assist you with, please feel free to reach out. Thank you for your feedback, and we hope to welcome you back again soon!

4/10 Poor

Jesse

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Beds were uncomfortable, the person in the morning couldn’t make Starbucks coffee, The food available to eat at night was horrible. Body wash in our room. Fire pit doesn’t work. Indoor pool is cold. Limited feminine products for emergencies. Baseboard in our room was falling off the wall had been attempted to staple it back up, but looked very trashy. I wouldn’t stay here again it was supposed to be a four star hotel. Two stars is overstatement.
Stayed 1 night in Mar 2024
Response from Rena on Mar 12, 2024
We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable to us, and we will address each of these concerns with our team to ensure improvements are made promptly. It's disappointing to hear that we fell short of your expectations, and we regret any inconvenience caused. We strive to provide a comfortable and enjoyable experience for all our guests, and we apologize for not meeting that standard during your visit. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Joey, Hattiesburg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very dark in.parking and entry
Stayed 1 night in Mar 2024
Response from Rena on Mar 12, 2024
Thank you for leaving a perfect rating! We're thrilled to see that you had a wonderful experience during your stay. If you have any specific feedback or suggestions for improvement in the future, please feel free to share them with us. We're always looking for ways to enhance our guests' experiences, and your input is valuable to us. We hope to have the pleasure of welcoming you back again soon. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rena on Mar 4, 2024
Thank you for your perfect rating! We're delighted to see that you had a wonderful experience during your stay with us. If you ever have any feedback or requests in the future, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay soon!

4/10 Poor

Brenda J

Stayed 1 night in Feb 2024
Response from Rena on Mar 4, 2024
We appreciate you taking the time to provide a rating, and we're sorry to see that your experience didn't meet your expectations. If there are any specific concerns or issues you'd like to address, please feel free to reach out to us directly. Your feedback is important to us, and we hope to have the opportunity to improve and better serve you in the future.

6/10 Okay

Denise

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom door wasnt able to lock and it
Stayed 2 nights in Feb 2024
Response from Rena on Feb 27, 2024
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the bathroom door not being able to lock during your stay. Your feedback is important to us, and we will address this issue promptly to ensure that it is resolved.We strive to provide our guests with comfortable and secure accommodations, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will take the necessary steps to prevent similar issues from occurring in the future.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
My stay was very good. Staff was very pleasant and that was every one of them. The only complaint I had was there were little kids running around the hallway at 11:30 at night. I called the front desk to complain. They said that they would take care of it. It seem like they calmed it down but then the kids got going again.
Stayed 1 night in Feb 2024
Response from Rena on Feb 23, 2024
Thank you for sharing your experience with us. We're pleased to hear that you had a very good stay and that our staff provided pleasant service throughout your visit. However, we apologize for the disturbance caused by the children running around the hallway late at night. Your comfort and rest are important to us, and we're sorry for any inconvenience this may have caused. We appreciate you bringing this matter to our attention, and we're glad to hear that our front desk staff responded promptly to address the issue. We will take your feedback into consideration to ensure a more peaceful environment for all our guests in the future. If there's anything else we can do to enhance your next stay, please let us know. We look forward to welcoming you back again soon.

10/10 Excellent

Valentin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly convenient for travels, walking distance from airport and car rentals
Stayed 1 night in Feb 2024
Response from Rena on Feb 23, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

2/10 Terrible

Kelly, Orange Beach

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed creamed everyone you moved. The tv remote didn’t work. The conditioner bottle was empty in the shower. The mirror in the bathroom was peeling off and the heater sounded awful. Terrible experience
Stayed 1 night in Feb 2024
Response from Rena on Feb 18, 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is valuable to us, and we'll address these issues promptly to ensure a better experience for future guests. Thank you for bringing these concerns to our attention.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is great very friendly.
Stayed 1 night in Feb 2024
Response from Rena on Feb 18, 2024
Thank you for your perfect rating! We're thrilled to see that you had a positive experience during your stay with us.If you have any further feedback or if there's anything specific you particularly enjoyed about your visit, please don't hesitate to let us know.We look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Pamela, thomasville

Stayed 1 night in Feb 2024
Response from Rena on Mar 23, 2024
Thank you for your rating, although we're sorry to see that your experience didn't meet your expectations. Your satisfaction is important to us, and we'd like to ensure that any issues you encountered are addressed promptly.If there's anything specific you'd like to share about your stay or if there are areas where we can improve, please don't hesitate to reach out. Your feedback is valuable to us and helps us enhance the experience for all our guests.We hope to have the opportunity to better serve you in the future and provide you with a more positive experience.

8/10 Good

Robert

Stayed 1 night in Feb 2024
Response from Rena on Mar 23, 2024
Thank you for your rating, although we noticed there wasn't any additional feedback provided. We're glad to see that overall, your experience was positive.If you have any specific comments or suggestions for improvement, please feel free to share them with us. We're always looking for ways to enhance our guests' experiences and appreciate any input you may have.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 Excellent

Hannah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rena on Feb 13, 2024
Thank you for your feedback. We appreciate you taking the time to share your rating with us.If you have any specific comments or concerns about your recent stay that you'd like to share, please feel free to reach out to us. Your satisfaction is important to us, and we're here to assist you in any way we can.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rena on Feb 10, 2024
Thank you for your rating and for choosing to stay with us. We appreciate your feedback.If there are any specific aspects of your stay that you would like to address or if there's anything we can do to make your next visit even better, please feel free to reach out to us.We hope to have the opportunity to welcome you back and provide you with an exceptional experience in the future.

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Rena on Mar 20, 2024
Thank you for your rating! If you have any questions or need assistance in the future, feel free to reach out. Have a great day!

10/10 Excellent

Cathy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Staff smoking at the entrance was a terrible smell. No coffee maker in the room. Staff brought a coffee maker to the room and it didn’t work. For what I pd for the room it was not worth the money
Stayed 1 night in Feb 2024
Response from Rena on Feb 7, 2024
Thank you for sharing your feedback with us. We're deeply sorry to hear that your experience fell short of expectations during your recent stay.We sincerely apologize for any inconvenience caused by the smell of smoke near the entrance. Please know that this is not reflective of our usual standards, and we will address this issue with our staff to ensure it does not happen again.We're also sorry to hear about the inconvenience regarding the lack of a coffee maker in your room and the issues you encountered with the one provided. Your comments are valuable to us, and we will address these concerns promptly to improve the quality of our amenities and services.Your satisfaction is important to us, and we regret that we did not meet your expectations on this occasion. If there's anything specific we can do to make amends or to regain your trust, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and hotel
Stayed 1 night in Feb 2024
Response from Rena on Feb 7, 2024
Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us.It's truly gratifying to know that you found both our staff and hotel to be amazing. Providing exceptional service and accommodations is what we strive for, and we're delighted that we met your expectations.Your satisfaction is our priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay in the future!

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I feel this hotel needs some major updates to their rooms.
Stayed 1 night in Dec 2023
Response from Rena on Feb 4, 2024
Thank you for your feedback. We apologize for falling short of your expectations. If you have specific details to share, we'd appreciate your input. We hope to have another chance to welcome you and provide a better experience.

10/10 Excellent

dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rena on Feb 3, 2024
Thank you for providing a perfect rating for your stay! We're delighted to see that you had a fantastic experience. If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

CHARLES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service . Everyone was friendly .
Stayed 1 night in Jan 2024
Response from Rena on Feb 3, 2024
Thank you for your positive feedback about our customer service. We're thrilled to hear that everyone was friendly during your stay. Our team strives to provide excellent service, and it's wonderful to know that their efforts were noticed. If you have any other comments or if there's anything else we can do to enhance your experience, please feel free to share. We look forward to the pleasure of serving you again in the future!

8/10 Good

Katie

Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Shuttle was fast and super convenient.
Stayed 1 night in Jan 2024
Response from Rena on Feb 3, 2024
We're delighted to hear that you found our staff friendly and our shuttle service convenient. Your positive feedback is greatly appreciated. If there are any additional comments or suggestions you'd like to share to help us improve, feel free to reach out. We look forward to welcoming you back in the future!

8/10 Good

Christie

Stayed 1 night in Jan 2024
Response from Rena on Jan 26, 2024
Thank you for taking the time to review your stay. We're glad to hear you had a positive experience. If you ever have additional feedback or if there's anything specific you'd like to share, feel free to reach out. We value your input and hope to welcome you back in the future.

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Good beds. Friendly staff!
Stayed 1 night in Jan 2024
Response from Rena on Jan 23, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.