Front of property

Reviews of Westgate Park City Resort & Spa

4.5 out of 5
Westgate Park City Resort & Spa
3000 Canyons Resort Drive, Park City, UT

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1000 reviews" "
Rating 8 - Good. 225 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Tyler

Traveled with partner
Liked: Amenities
The shower and jets for the tubs didn’t work. Otherwise great time.
Stayed 1 night in May 2024
Response from Westgate Social Media Support on May 8, 2024
We're sorry to hear about the issue you experienced with the shower and tub jets during your stay at Westgate Park City Resort & Spa. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to host you again in the future and provide you with the exceptional experience you deserve.Kind Regards, Social Media Support

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!! Some amazing service, we went there for a birthday and they went above and beyond to make it special. Will definitely be back!!
Stayed 1 night in Apr 2024

6/10 Okay

Shaylauna

Stayed 1 night in Apr 2024
Response from Westgate Social Media Support on May 8, 2024
We appreciate your feedback, Shaylauna. We're glad to hear that you had an overall positive experience at Westgate Park City Resort & Spa. If there are any specific areas where we can improve, please feel free to share them with us. We're committed to providing the best possible stay for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind Regards, Social Media Support

6/10 Okay

Brianna

Liked: Cleanliness
Disliked: Staff & service
The room was really cramped. You could barely walk around the bed in the bedroom and it blocked the front door if you opened the pullout bed. Nowhere to put suitcases- very claustrophobic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yurgis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor/outdoor pool was unique
Stayed 3 nights in Apr 2024

6/10 Okay

Carolyn

Stayed 2 nights in Apr 2024

6/10 Okay

Gloria, Newport Coast

Traveled with family
Disliked: Property conditions & facilities
Really outdated. Hair in the bathtub, tv didn’t work, heater didn’t work for the first night and the room was a frosty 58 degrees. Didn’t get fixed until 5pm the next day. Won’t be staying here again.
Stayed 3 nights in Mar 2024
Response from Social Media Support on Apr 3, 2024
Hi Gloria,We apologize for any inconvenience you experienced during your stay. Your feedback helps us identify areas for improvement, and we will take action to address them.Best Wishes, Social Media Support

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jackie

Liked: Amenities
Disliked: Property conditions & facilities
I found the room for what I payed way overpriced. My room looked like it hasn’t been upgraded in 20 years. There is no in room dining. There is no help to you room. For the price I found your hotel very old.
Stayed 8 nights in Feb 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Westgate Resort and Spa to celebrate our 40th Wedding Anniversary. Our stay in the Villa has been exceptional! Helpful, courteous and professional staff. Facials at the Spa were amazing. Rose was my esthetician. I give her a 10 out of 10. Spa is tranquil and serene, staff is so kind and courteous! We had dinner at The Edge steakhouse which is connected to the Resort. James was our waiter and his staff was incredible! Beautiful ambiance, attentive staff and incredible food. The Chef is top notch! Such a creative menu of dishes that perfectly complemented each other! We will definitely be back. 💕👍😊
Stayed 2 nights in Feb 2024

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in wonderful location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Simon, Venice

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST "hotel" I've EVER stayed in and I've travelled the world for the past 40 years! It's a maze to find the room walking through hallways & taking multiple elevators to reach the room. The room was not ready & the dishwasher was halfway into the room with trash everywhere. I say "hotel" because they don't service your room - no cleaning - no making the bed - no picking up the trash - nothing! Staff are moving trash & disgusting yellow liquid in large roller bins in the limited space of a regular elevator. One team member told me he was transporting 340 boxes -- like I care! It was a pathetic excuse for a hotel ... it felt like a 3rd world country.
Stayed 4 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Simon, We're truly sorry to hear about your disappointing experience during your recent stay. This is certainly not the level of service we strive to provide, and we apologize for the inconveniences you encountered with the cleanliness of your room and the overall condition of the hotel. Your feedback is extremely valuable to us, and we will address these issues with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Kind Regards, Social Media Support

6/10 Okay

Kyle

Traveled with partner
Liked: Cleanliness
Nothing in our room worked... the toilet wouldn't flush, the air conditioner was broken. We asked to switch rooms but they were completely booked. We had to use the public restrooms in the lobby... not great.
Stayed 3 nights in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Kyle, We're deeply sorry to hear about the inconveniences you encountered during your stay. This is certainly not the experience we aim to provide. Please accept our sincere apologies for the issues with the toilet and air conditioner in your room. We understand how frustrating this must have been. We truly appreciate your understanding, and we'll work diligently to address these concerns to ensure a more comfortable stay for our guests in the future.Kind Regards, Social Media Support

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was spectacular. All the staff were very attentive and friendly. We will definitely come back!
Stayed 4 nights in Dec 2023

10/10 Excellent

Hansol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect vacation
Stayed 3 nights in Dec 2023

4/10 Poor

Aaron

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was dated and the king sized bed was more like a full. The staff at the front desk were very rude checking and did not acknowledge me for some time when checking in. I also called the front desk several times with no answer. Hours for the market were listed as 8 am to 6 pm. When I called the market extension there was no answer, however there was a recording stating it was open until 8 pm. The market was closed when we tried to go both times at 2 pm and 5 pm. The only reason I would consider going back is the Edge steakhouse, the food along with the staff at the steakhouse are exceptional
Stayed 1 night in Nov 2023

10/10 Excellent

Tyler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Awesome amenities! Great for kids.
Stayed 1 night in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Tyler, Thank you for sharing your 5-star experience! Your feedback motivates us to maintain our high standards.Kind Regards, Social Media Support

2/10 Terrible

Alan

Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Social Media Support on Nov 15, 2023
Hi Stephanie, Thank you for informing us about your vacation experience at the Westgate Park City Resort and Spa. We do regret to see it was negative, and although we do not know what went wrong, we hope to see you again soon. Best Wishes,Social Media Support

10/10 Excellent

Kase

Stayed 1 night in Nov 2023
Response from Social Media Support on Dec 4, 2023
Hi Kase, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

6/10 Okay

Amy

Stayed 2 nights in Nov 2023
Response from Social Media Support on Nov 9, 2023
Hi Amy, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again, no capability of steaming any devices. We're in 2023 get it together
Stayed 1 night in Oct 2023
Response from Social Media Support on Nov 3, 2023
Hi Joseph, Thank you for choosing the Westgate Park City Resort and Spa. We are truly sorry that you aren't enjoying your current stay with us. We hope that all concerns are brought to the attention of our front desk staff so that they can assist with providing you an exceptional rest of your stay. It is our hope that your negative outlook changes into a positive one.Best Wishes,Social Media Support

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Social Media Support on Nov 10, 2023
Hi, We are happy that you enjoyed your accommodations and our staff at the Westgate Park City Resort and Spa. We hope to welcome you back again very soon.Best Wishes,Social Media Support

4/10 Poor

Brent

Liked: Cleanliness, property conditions & facilities, room comfort
We were moved from the room we booked in the app. When we complained to management, they said they don’t even offer that room, but the pictures were in the app. Not sure if this is the fault of the hotel or of the Hotels.com app. So features we expected from the room were not there. Disappointing. The room we were switched to has a ground level view of the parking garage entrance. Also disappointing as that was another selling point on booking the hotel and room we did was for the Mountain View’s of park city. There were also some amenities that were not working when we went to use them. Overall kind of a bummer stay.
Stayed 1 night in Oct 2023
Response from Social Media Support on Oct 24, 2023
Hi Brent, Thank you for taking the time to share your feedback with us regarding your recent stay at our resort. We sincerely apologize for any inconveniences you may have experienced during your visit. We understand that there was a misunderstanding regarding your room view, and we deeply regret any disappointment this may have caused. Our aim is to meet and exceed our guests' expectations, and we apologize for the mix-up. Regarding the amenities, we are truly sorry to hear that some of them were not available during your stay. We strive to provide a wide range of services and facilities for our guests to enjoy, and it is disheartening to learn that you were unable to access them as expected. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your honesty. We hope that you will consider giving us another opportunity to provide you with the exceptional experience we strive to offer.Kind Regards, Social Media Support

8/10 Good

Wayne

Stayed 2 nights in Sep 2023
Response from Social Media Support on Oct 23, 2023
Hi Wayne, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 Excellent

Momchil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski and boots lockers rooms and staff help with skis. Swimming pool. Closeness to ski lift
Stayed 4 nights in Apr 2023
Response from Social Media Support on Sep 7, 2023
Hi Momchil, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Park City Resort and Spa in the future for another impressive stay! Best Wishes,Social Media Support

6/10 Okay

Janna, Staten Island

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Westgate Customer Care on Oct 9, 2023
Hi Janna, thanks for taking the time to visit us. We would have loved to know a bit more as we want to ensure guest satisfaction. We truly hope that we will get the chance to welcome you again for a much better experience at our resort.Kind Regards

8/10 Good

Carl

Stayed 1 night in Jul 2023
Response from Social Media Support on Aug 17, 2023
Hi Carl, Thank you very much for your feedback and thank you for choosing the Westgate Park City Resort and Spa. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

hunter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Loved having access to sauna/steam room amd pools. Incredible views and insite amenities. Concert in backyard and endless outdoor activities! The complimentary on demad shuttle was awesome!
Stayed 2 nights in Aug 2023
Response from Social Media Support on Aug 16, 2023
Hi Hunter, Thank you for visiting us here at the Westgate Park City Resort. We're thrilled to know that you had a fantastic experience, and we look forward to hosting you for many more visits!Best Wishes,Social Media Support

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
All the employees were awesome! Very friendly and helpful!
Stayed 2 nights in Jul 2023
Response from Social Media Support on Aug 9, 2023
Hi Kari, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort was very friendly and clean. Lots of amenities and fun activities for the family.
Stayed 2 nights in Jul 2023
Response from Westgate Resorts on Aug 1, 2023
David, Thank you so much for your review. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!Kind regards,Social Media Support

10/10 Excellent

Tonya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the Westgate were very helpful and friendly. The rooms were very clean as were all of the common areas. I will definitely stay there again.
Stayed 1 night in Jul 2023
Response from Social Media Support on Jul 25, 2023
Hi Tonya, Thank you for choosing the Westgate Park City Resort and Spa. We appreciate your comments and are glad you found us to be of great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon.Best Wishes,Social Media Support

8/10 Good

Kim

Traveled with partner
Room was not ready at their post 4pm check in. Room was are very small, clean but small.
Stayed 1 night in Jul 2023
Response from Social Media Support on Jul 21, 2023
Hi Kim, Thank you for staying at the Westgate Park City Resort and Spa! We're overjoyed that you enjoyed your stay! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support

8/10 Good

Kristine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice, but could use some updates
This was a great place to spend the weekend with our family. We stayed in the two bedroom unit. It was nice. We enjoyed the steam showers in the bathrooms. The condition of the resort could use some love. We wanted to play pickleball but the only set of racquets they had to lend out were completely broken and unusable. It was sad because my husband really loves pickleball and was looking forward to playing for his birthday weekend. They could definitely do some upgrades and maintenance, but overall it was a pleasant stay.
Stayed 2 nights in Jul 2023
Response from Social Media Support on Jul 19, 2023
Good Morning Kristine,We appreciate your 4-star rating on the Westgate Park City Resort very much! We're glad you had an excellent visit and look forward to welcoming you back.Best Regards,

4/10 Poor

Denise

Stayed 1 night in Jul 2023
Response from Social Media Support on Jul 12, 2023
Hi Denise, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Park City Resort and Spa stay. We are happy you enjoyed your time with us and hope to see you again soon.Best Wishes,

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Social Media Support on Jul 27, 2023
Good Afternoon John,We are so glad you had a 5-star experience at our resort. We hope to welcome you back in the future for another impressive stay! Best Regards,

10/10 Excellent

Kensuke

Stayed 1 night in Jun 2023
Response from Westgate Resorts on Jul 25, 2023
Kensuke, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation. Kind regards,Social Media Support

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Family trip
Amazing long weekend getaway at a beautiful resort! The service was amazing as well as the food from the restaurants. The pools were awesome and the kids had a great time in the arcade.
Stayed 2 nights in Jun 2023
Response from Westgate Resorts on Jun 27, 2023
Travis, thank you for spending a wonderful weekend with us! It was a pleasure hosting you during your time in town. We're thrilled that you enjoyed our awesome amenities and warm hospitality. Seeing your familiar face on a future stay would be an honor!Kind regards,Social Media Support

10/10 Excellent

Kathleen

Stayed 2 nights in Jun 2023
Response from Social Media Support on Jul 3, 2023
Good Afternoon Kathleen,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate Park City Resort and Spa.We look forward to hosting you again! Best Regards,

4/10 Poor

Yoko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Social Media Support on Jun 27, 2023
Hi Yoko, Thank you for your rating on the Westgate Park City Resort. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Kind Regards,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were extremely helpful and friendly. The king suite was very nice and clean. There is lots of different options inside the resort that you truly don’t have to actually leave the resort for any reason everything is right there as far as dinning options, things to do for entertainment/activities for all ages, there is even a great little grocery store with a variety of choices. We just can’t wait to come back.
Stayed 1 night in Jun 2023
Response from Social Media Support on Jun 27, 2023
Hi Sarah,Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Park City Resort soon. Kind Regards,

10/10 Excellent

Skyler

Stayed 1 night in Jun 2023
Response from Westgate Social Media Support on Jul 12, 2023
Hi Skyler!We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Park City Resort & Spa and we hope to welcome you back many times in the future.Best Wishes,Social Media Support

6/10 Okay

Thomas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Did not like the small footprint of room. It was quite a maze of hall ways and elevators to get room.
Stayed 1 night in Jun 2023
Response from Social Media Support on Jun 13, 2023
Hi Thomas, Thank you for your rating on the Westgate Park City Resort. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Kind Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice. Little small but great for a 1 night stay.
Stayed 1 night in Apr 2023
Response from Social Media Support on Apr 21, 2023
Good Morning Mark,Thank you very much for your rating and thank you for choosing the Westgate Park City Resort & Spa. We can't wait to see you again!Best Regards,

8/10 Good

Frédéric Jérome, Rancho Santa Fe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, confortable, close to ski slopes
Stayed 4 nights in Apr 2023
Response from Social Media Support on Apr 20, 2023
Good Morning,We appreciate your 4-star rating on the Westgate Park City Resort & Spa very much! We're glad to know you had an excellent visit and we look forward to welcoming you back in the future.Best Regards,

6/10 Okay

Andrew

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Once in the property, it would take us 15-20 minutes and three separate elevators to get to our room. With a baby, this was really not ideal. Multiple amenities were closed for maintenance while we were there. It took us over 6 hours the first day to get the crib we had ordered for the room.
Stayed 3 nights in Apr 2023
Response from Social Media Support on Apr 20, 2023
Good Morning Andrew,Thank you for taking the time to rate Westgate Park City Resort & Spa. Your satisfaction is very important to us, and we aim to do all that we can to ensure it. Our goal is to exceed your expectations and we hope that you will visit us again soon. Best Regards,

4/10 Poor

Carolyn

Traveled with group
Disliked: Staff & service
Very Disappointing
Hotel list my ski bag for 2 days Pool was dirty- entire group ended up with a rash after being in the pool and hot tub Indoor pool was closed
Stayed 2 nights in Mar 2023
Response from Social Media Support on Apr 5, 2023
Good Morning Carolyn,We appreciate your feedback. We sincerely regret that your stay was anything less than exceptional. We certainly hope all concerns you had were brought to the attention of the resort staff. We hope to have another opportunity to host you at the Westgate Park City Resort & Spa.Best Regards,

10/10 Excellent

Sindhura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 5 and we had an absolutely lovely stay this past weekend at west gate. We booked a 1 bedroom luxury condo. The unit looked like it was updated recently. It was very modern, looked new and was very luxurious. Everything was very convenient wrto the ski rentals which is located inside the resort, the ski valet and the ski school which is few steps away. They do not do room service and I had requested them to clean just our bathroom midstay and they obliged. Overall the service was fantastic. The burger bar in the resort is great and it had complimentary valet parking. The convenience and the service of this place seemed above and beyond and we plan to stay here when we return. I was very nervous because of the mixed reviews about this place on trip advisor, and I probably would have been unhappy too if I had gotten an older looking unit. We perhaps lucked out with our modern udpated unit.
Stayed 4 nights in Mar 2023
Response from Westgate Social Media Support on Mar 15, 2023
Hi Sindhura!Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate Park City Resort & Spa. Kind Regards,Social Media Support