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Reviews of La Quinta Inn & Suites by Wyndham PCB Pier Park area

2.5 out of 5
La Quinta Inn & Suites by Wyndham PCB Pier Park area
17710 Panama City Beach Pkwy, Panama City Beach, FL

Reviews

6.6
Rating 10 - Excellent. 294 out of 1004 reviews" "
Rating 8 - Good. 204 out of 1004 reviews" "
Rating 6 - Okay. 150 out of 1004 reviews" "
Rating 4 - Poor. 155 out of 1004 reviews" "
Rating 2 - Terrible. 201 out of 1004 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 3 nights in May 2024
Response from General Manager on May 24, 2024
Thank you so much for taking the time to post a review, !

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
Facility & accommodations were great, the front desk staff wasn't so friendly
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Thank you so much for taking the time to post a review and providing feedback!

4/10 Poor

Robert D

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
I was very unhappy with the staff when i asked them to change the sheets were dirty with hard candy stuck to it. Staff seem to have problems
Stayed 2 nights in May 2024

10/10 Excellent

Candice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our room with the jacuzzi😊
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Thank you so much for taking the time to post a review.

2/10 Terrible

David

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Friendly check in. Only complaint was not enough blankets on the bed and not enough towels.
Stayed 1 night in May 2024
Response from Hotel Management on May 8, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed from May 2,2024 to May 5, 2024. The cleaning staff did not visit our room at all. Wyndam Has this crazy idea about you using your towels and wash cloths for three days. I don't know about you but i don't like the idea of washing my face after i have washed my but. I can understand about the sheets but not the towls. Also the phone in the room did not work which i thank is a saftey problem. also there was mold in our bathroom.
Stayed 3 nights in May 2024
Response from Hotel Management on May 6, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at La Quinta. The room was clean, the pool was refreshing, breakfast was tasty, and the staff were friendly and helpful. The only improvement would be more parking.
Stayed 2 nights in May 2024
Response from Hotel Management on May 6, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

S Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very welcoming & accommodating on the phone before my arrival & when I got there. It was quiet, clean & everything was convenient in & out of the room. Breakfast was amazing & you had a number of self-serve options. I was pleasantly surprised & would stay there again.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was situated nicely where getting onto the major road felt easy and confusing at all.
Stayed 5 nights in Apr 2024
Response from Hotel Management on May 6, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, property conditions & facilities
It was peaceful very peaceful
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

4/10 Poor

Nicole

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Lewis Franklin Bowen

Business traveler
Liked: Amenities
Disliked: Staff & service
The staff were rude. When I checked in, they acted like I was bothering them. The temperature of the hallways were uncomfortably hot. The water temperature in the shower was cold. Overall the building had a sour stench to it
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Alexander

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, room was dirt, someone need's to improve manners, get out of this business if you are not capable of treating others with respect...
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

2/10 Terrible

Renee

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service awful.. bathroom dirty.. laundry machine not working. Needed another night charged me double plus had to check out and recheck in yo new room. Never ever will return !!!
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here. Hotel was awesome and clean, staff was very friendly and kind.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

Rick

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have little if any area for a dog walk. The property is showing wear and tear from usage. It had been remodeled but it looked like it was done by a group of amateurs. There was a hole in the laminate flooring, paint was chipping off the wall, the breakfast was not what it used to be. I could go on and on about the lack of upkeep. It is now one of the many motels/hotels where the owners are milking every dime they can for profit at the expense of letting the facility go downhill.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

2/10 Terrible

Stefanie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has great pictures of their lobby, but the rooms we were put in were not clean. We had what appeared to be dried dog urine on our floors (dried up yellow liquid in the corners by the bed), dog hair on the bed, an empty soda bottle, socks, and food on the floor in our first assigned room. It’s very dog friendly as we could hear dogs next door and watched many people staying bring larger dogs out the back into an area to use the restroom. Dogs being allowed is not a problem, if you can keep your rooms clean after stays. We have had dogs and traveled with them in the past, but if you can’t clean properly then it’s an issue. The second room they sent us to had huge chunks of drywall missing with what looked like mold. I spoke with the front desk, after the first room and just asked for a refund and the manager refused and charged us the first night (we had to do everything through Expedia and they directly called the manager on our behalf). She never returned our message to call us, never came out despite the sign saying she was “on duty”. They sent up a sweet gentleman on the first room to see the condition of our room and he told them we needed a new room. Since we were not refunded, we stayed and left after the first night and went to a different hotel. We had an awful experience!
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Brooke, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I go to Panama City Beach, this is where I stay. It's close to dining & shopping. It's quiet. As a single woman traveling alone, I feel safe staying here
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, nice breakfast, quiet, and the rooms were nice and clean.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

James

Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 29, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Garry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby, breakfast area kept neat and clean. Room was comfortable, bathroom could use some work but functional
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 5, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

Mike

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It sucks .. all of kt
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 4, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Ananise

Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

riley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many spring breakers, lot of noisr
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Jackeline

Overall my experience at this La Quinta hotel was okay. I will say the room did not have any comforters to keep us warm. But it was nice and quiet.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Tina

Traveled with family
We had a fantastic trip the hotel was very nice- so much so that we extended our trip a couple extra days. We will definitely be staying here again!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

6/10 Okay

Kayla

Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

jennifer

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did minimal to help with stay and very Condescending when asking a question.The breakfast was terrible, seemed like they used a microwave to cook meat and eggs. I won't stay again.
Stayed 5 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Alejandro

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was with the simil leather upholtery all aged (peeled upholtery). Furniture in frontvof the bed in bad shape (aged need to be replaced) No water bottles as courtesy.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Leigh Anne

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Krista

The bathroom floor was dirty, the tub surrond and tile was chipped and very dirty. The beds only had 2 sheets on it, even with the heat turned up i slept in a sweatshirt. Fridge running was so loud i unplugged it to sleep. Location of the hotel is great, but updates are needed to facility
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 11, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Erica

Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

Alanna

It was a nice stay . The covers are thin and I was cold the entire stay ! The staff was excellent!! The bathroom had socks from previous guest under sink . And no hot water !!! We will still stay again . Over all it was good !
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Ubencio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

4/10 Poor

Savannah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rust in the bathrooms and musty smell in the room. I don’t really expect luxury from a LaQuinta, but I definitely wouldn’t stay at this one again. There’s a lovely new Comfort Inn and Suites right up the road. I’d check that out instead.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel. Nothing to complain about.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Sebastien

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing
From check in to check out it was amazing
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Jill

Traveled with family
Very nice.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 2, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I travel to Panama City Beach, I stay here. It's quiet and close to many places for shopping & dining. Check-in ia always a breeze and the staff is always nice.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 12, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Erikson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great value hotel. Room did have a bit of a mold smell?? But looks like they were washing their carpet so maybe that’s what it was. Great stay.
Response from Hotel Management on Jan 11, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

2/10 Terrible

thomas

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Macy

Disliked: Staff & service, property conditions & facilities, room comfort
The most disappointed I’ve been with a La Quinta
We stayed at this hotel as a treat to ourselves since we had been staying in a Airbnb previously that week. We should’ve stayed at the Airbnb. The service here was awful. I needed to do an early check in and attempted to call the hotel to ask if this was okay. No one answered the phone. Since no one answered the phone, I arrived in person. There was no one at the front desk and an employee that happened to be around told me to come back in an hour. When I finally got into the room, there was 1 hand towel, a mini bottle of lotion and 1 mini shampoo for 2 people for 3 days. I had to go to the front desk and ask multiple times for towels. Also, I discovered later that night there was no hair dryer provided and for reasons unknown they couldn’t provide my room one. The front desk was noticeably unfriendly and never said hello, goodbye or asked me about my stay. It frankly felt like I was bothering them by asking for the basic amenities that come with a hotel room. My key card was even deactivated about an hour before check out without an explanation. We checked out on time but the cards no longer working made taking bags to the car annoying. The room itself was fine. There was a substantial crack in the sink that made it leak but the jacuzzi tub was very nice.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Tyanna

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 8, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 28, 2023
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!