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Reviews of La Quinta by Wyndham PCB Coastal Palms

2.5 out of 5
La Quinta by Wyndham PCB Coastal Palms
7115 Coastal Palms Blvd., Panama City Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 565 out of 1189 reviews" "
Rating 8 - Good. 281 out of 1189 reviews" "
Rating 6 - Okay. 139 out of 1189 reviews" "
Rating 4 - Poor. 77 out of 1189 reviews" "
Rating 2 - Terrible. 127 out of 1189 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good
Stayed 1 night in May 2024

2/10 Terrible

Jonathan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude. They charged me an extra $50 just because I was under 25 (I’m 22). They seemed hostile and like they didn’t wanna do their jobs.
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Thank you so much for taking the time to post a review and providing us with feedback.All of our properties do charge a 1-time non refundable fee if the person checking in is under the age of 25.

2/10 Terrible

Corey

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
All I can do is try to warn the poor souls that have the great misfortune of dealing with this place. Seriously, god bless you if you are so down on your luck that you find yourself at one of the most mismanaged hotels I've ever witnessed. Some people are into being blatantly disrespected. If that's you, go for it. Some people like having to dispute charges at the bank. Stay here if that's your poison. Some people like having to hound customer service for answers. If you want a reason to, come to this La Quinta. Read the reviews everywhere else before staying. All of the bad ones are true. I promise you.
Stayed 3 nights in May 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay close to Captain Anderson's and the excursions near there, at a reasonable price
Stayed 1 night in May 2024
Response from Sherri Scott on May 23, 2024
Thank you so much for your kind review. We hope to see you again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
I like to stay at this hotel because the staff is knowledgeable and caring. This visit was all smooth!
Stayed 2 nights in May 2024
Response from Sherri Scott on May 19, 2024
Thank you for your kind review!

2/10 Terrible

Brett

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was water leaking out of the vent above the toilet so bad that you couldn't use the toilet.Water was running down the walls.The paint had swelled up because it was full of water.We reported it.They came down & looked atit.We were fixing to leave so we dont know what they did to fix it.We were not looking for a discount or refund but they did not offer one either.The carpets needed to be vacuumed really really bad.We washed two loads of clothes & on the sign it says see the front desk for change & they did not have any.The whole place needed some updating & needed to be deep cleaned.We will not stay again.
Stayed 1 night in May 2024
Response from Sherri Scott on May 21, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Gary, El Dorado Hills

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good experience. Property is great. Front Desk staff lack knowledge and motivation to assist, when answering a question. Cable Channel List should either be available via the remote, or published in the room...neither was provided and front desk staff were clueless.
Stayed 1 night in May 2024
Response from Sherri Scott on May 18, 2024
Thank you so much for your kind review. We hope to see you again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sherri Scott on May 18, 2024
Thank you so much for your kind review. We hope to see you again soon.

6/10 Okay

Rainelda

Traveled with partner
Liked: Staff & service, amenities
No so clean.
Stayed 2 nights in Apr 2024
Response from Sherri Scott on May 14, 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Frances

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice value for our money. Comfortable and clean. Friendly staff.
Stayed 1 night in May 2024
Response from Sherri Scott on May 13, 2024
Thank you so much for your kind review!

10/10 Excellent

April

Everyone was very helpful & attentive
Stayed 1 night in May 2024
Response from Sherri Scott on May 13, 2024
Thank you so much for your kind review!

10/10 Excellent

Gabriel

Stayed 1 night in May 2024

10/10 Excellent

redgine louis jeune

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Sherri Scott on May 4, 2024
Thank you so much for your kind review. We hope to see you again soon!

10/10 Excellent

Peter

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for our dog. Friendly staff. Great breakfast. Close to everything.
Stayed 2 nights in Apr 2024
Response from Sherri Scott on May 4, 2024
Thank you so much for your kind review. We hope to see you again soon!

10/10 Excellent

omar

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean.. staff can use a smile or 2 and a bit more friendly but over all good
Stayed 1 night in May 2024
Response from Hotel Management on May 3, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Tiffany

Traveled with family
Liked: Amenities, property conditions & facilities
The property was clean, safe and convenient to the beach front.
Stayed 1 night in Apr 2024
Response from Sherri Scott on Apr 29, 2024
Thank you so much for your kind review!

6/10 Okay

Jill

Traveled with partner
Liked: Cleanliness, amenities
I like this hotel. The breakfast is alway good. Clean area. Hot food. The staff is ok. Not the friendliest. But not bad either. They need to sweep out the elevator. Get the lights fixed outdoors. All the huge lights do not come on. Pets are 28 a night which is ridiculous when it’s about 90 a night for two adults. No where in the Expedia ad did it mention the price at all. Thank goodness our dog was staying with my daughter that lived in PC. So beware it is a 28 dollar a night fee for your dog. Beds are comfy. Cable is good but tv is small. Bathroom is nice and room is good size. We have stayed at this one a few times. We like the price, close to family and the hot breakfast is a great touch.
Stayed 7 nights in Apr 2024
Response from Sherri Scott on Apr 27, 2024
We are so sorry you did not enjoy your stay. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Sherri Scott on Apr 27, 2024
Thank you so much for your kind review! We hope to see you again soon!

2/10 Terrible

Carlos

Stayed 1 night in Apr 2024
Response from Sherri Scott on May 18, 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Wendal

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being pet friendly was most important besides how quite and peaceful my stay was
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Angela

Stayed 1 night in Apr 2024
Response from Sherri Scott on May 13, 2024
Thank you so much for your kind review!

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this day. Would stay again!!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff. Clean, nice room
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

2/10 Terrible

Lisa

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected fees and the carpets were disgusting and elevators were horrible Stairwell was dark and unsafe
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Markey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice employees
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice rooms.
Stayed 1 night in Apr 2024
Response from Sherri Scott on Apr 17, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Stacy

Stayed 3 nights in Apr 2024
Response from Hotel Management on May 7, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Robert

Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

8/10 Good

Glenn

Traveled with partner
Location is convenient to most points of interest. The staff was most professional & pleasant. The carpet in the hall way was dirty, but it was just after spring break so there wasn’t time for it to be cleaned.. we would stay here again. More bang for our buck.
Stayed 6 nights in Apr 2024
Response from Sherri Scott on Apr 13, 2024
We are sorry to hear that you did not enjoy your stay. Please let us know how we could have improved your experience.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

4/10 Poor

Kamren

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as great as I thought it was going to be.
Stayed 2 nights in Apr 2024
Response from Sherri Scott on Apr 8, 2024
We are sorry to hear that you did not enjoy your stay. Please let us know how we could have improved your experience.

6/10 Okay

Brandon

Traveled with family and small children
Liked: Amenities
Okay location cleaning could be better
Stayed 2 nights in Apr 2024
Response from Sherri Scott on Apr 6, 2024
We are sorry to hear that you did not enjoy your stay. We will address your experience internally.

10/10 Excellent

Destiny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came from ATL for spring break staff was friendly room was clean,breakfast was good the pool and hot tub was a plus I was worried about the reviews but our room was clean and cozy we will definitely return
Stayed 3 nights in Apr 2024
Response from Sherri Scott on Apr 6, 2024
Thank you so much for your kind review! We hope to see you again soon.

2/10 Terrible

Krisla

Disliked: Cleanliness, staff & service, property conditions & facilities
I DID NOT LIKE THE CUSTOMER SERVICE. Terrible, terrible customer service. The ladies at the front desk were VERY rude, unhelpful, and had at attitude every time I talked to them about an issue I had. I was charged a pet fee for 2 nights even though my pet NEVER came. I asked for a refund due to the fact that my pet ended up never coming and I was told that I could not get one. The ladies at the front desk were not trying to help me find a solution to the problem at all. I was told over and over again to call the manager. There was NEVER a manager or assistant manager on staff at the hotel during my stay there. I asked to speak with a manager and the lady at the front desk gave me a card with her information on it. I called the manager 5 TIMES AND EVERY TIME I CALLED THE CALL WENT STRAIGHT TO VOICEMAIL. I WILL NEVER STAY AT THIS HOTEL IN THE FUTURE AND I WILL NOT RECOMMEND THIS HOTEL TO OTHERS. On top of all of this, the first night I used the toilet in my room, it was making a LOUD sound like the water was still coming in the toilet ALL NIGHT. That same night I told the front desk and I asked was it normal for the toilet to do that and I was told yes it was and she lied because obviously that is not normal for the toilet to do that, I was told to shake the handle or turn the knob and MAYBE it would stop. Maintenance was never called that night. As a customer staying at the hotel, I should not have been told to shake the handle or turn the knob. My overall rate is poor.
Stayed 2 nights in Apr 2024
Response from Sherri Scott on Apr 8, 2024
We are sorry to hear that you did not enjoy your stay. Please let us know how we could have improved your experience.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, excellent and courteous staff. Music that was played in the lobby/food area was awesome!!
Stayed 6 nights in Mar 2024
Response from Sherri Scott on Apr 3, 2024
Thank you so much for your kind review! We hope to see you again soon!

6/10 Okay

Scott

average
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 2, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Akeem

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Christie

When we got to our room there were dirty towels next to our door in the hallway. They were not removed till the next day. On one of the beds there was an orange redish stain on the sheet. I wouldnt use the breakfast feature as a highlight. Most items were unavailable with empty spaces. If there are not other hotels available I'll only book here just cause i know the area. I travel here at least once a month. I'm going back this week but booked with a different hotel this time.
Stayed 2 nights in Mar 2024
Response from Sherri Scott on Apr 1, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

4/10 Poor

Indhira

Traveled with family
Las cortinas del baño estaban rotas y la bañera estaba despegada y sucia. Mucho ruido y nadie lo controlaban
Stayed 3 nights in Mar 2024
Response from Sherri Scott on Apr 1, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Robert

Traveled with family
The lights in parking area did not work at night and I did not feel safe I dark crowded lot. My wife would not go to car without me. The hotel looked dated.
Stayed 1 night in Mar 2024
Response from Sherri Scott on Mar 30, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Henry

Liked: Amenities
Rooms up to date and accommodating; Very clean and comfortable surroundings
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!

6/10 Okay

Loreal

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 27, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

6/10 Okay

Kenshone

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Tge night sift manager was rude. Also our room was not properly stocked, no toweling and soaps, and when we called down for service no one answered.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

8/10 Good

Beuncle

Traveled with family
Liked: Cleanliness, staff & service
Don’t like the bathroom
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service
The property was convenient to the sports park we were attending. Our room was clean, the bathroom was clean, the towels were a good size. The staff was very friendly. The hotel needs updating. Carpets in hallways need to be replaced. Otherwise a good value and I would stay there again if we come back.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!