Lobby lounge

Reviews of The Zen Hotel Palo Alto

2.5 out of 5
The Zen Hotel Palo Alto
4164 El Camino Real, Palo Alto, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1008 reviews" "
Rating 8 - Good. 215 out of 1008 reviews" "
Rating 6 - Okay. 50 out of 1008 reviews" "
Rating 4 - Poor. 27 out of 1008 reviews" "
Rating 2 - Terrible. 19 out of 1008 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Asim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mayra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay there. We will be staying here again.
Stayed 1 night in May 2024
Response from Customer Care Team on May 23, 2024
Dear Mayra, thank you for choosing to stay with us and for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and that you plan to return in the future. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and can't wait to host you again!Best Regards,Customer Care Team

10/10 Excellent

Dylan

Liked: Staff & service, property conditions & facilities
Extremely good value for the service & amenities
Stayed 1 night in May 2024
Response from Customer Care Team on May 20, 2024
Dear Dylan, thank you for your feedback! We're delighted to hear that you found our service and amenities to be of great value. It's always our goal to provide an exceptional experience for our guests. We look forward to welcoming you back for another enjoyable stay!Best Regards,Customer Care Team

10/10 Excellent

razzell, san diego

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, nice neighborhood.
Stayed 1 night in May 2024
Response from Customer Care Team on May 20, 2024
Dear Razzell, thank you for your kind words! We're thrilled to hear that you enjoyed the clean room, friendly staff, and nice neighborhood. Your positive feedback motivates us to continue providing excellent service. We look forward to welcoming you back for another great stay!Best Regards,Customer Care Team

10/10 Excellent

Jim, Manteca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the room a nice size.
Stayed 3 nights in May 2024
Response from Customer Care Team on May 14, 2024
Dear Jim, we're delighted to hear that you had a positive experience with our helpful staff and found the room to be spacious and comfortable. Providing excellent service and comfortable accommodations are top priorities for us, and we're glad we could meet your expectations. Your kind words will be shared with our team as recognition of their efforts. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay!Best Regards,Customer Care Team

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and responsive. The price was very reasonable for the type of hotel.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 14, 2024
Dear Thomas, we're delighted to hear that you found our staff helpful and responsive, and we greatly appreciate your acknowledgment of our reasonable pricing. Providing excellent service and value to our guests is a top priority for us, and we're thrilled that we met your expectations in these areas. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards,Customer Care Team

10/10 Excellent

Trang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cozy and nice. I like how they offer free breakfast.
Stayed 1 night in Apr 2024
Response from Customer Care Team on May 9, 2024
Dear guest, we're delighted to hear that you found your stay cozy and enjoyable! Providing a comfortable experience for our guests is always our goal, and we're pleased that you appreciated our complimentary breakfast offering. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Best Regards,Customer Care Team

10/10 Excellent

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always excellent—staff and service.
Stayed 1 night in May 2024
Response from Customer Care Team on May 9, 2024
Dear Suzanne, thank you for your kind words! We're thrilled to hear that you consistently enjoy excellent service from our staff. Providing exceptional service is our top priority, and it's wonderful to know that we've met your expectations. Your continued support means a lot to us, and we look forward to welcoming you back for another outstanding stay!Best Regards,Customer Care Team

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Daria, thank you for your feedback! We're delighted to hear that you had a positive experience with us. If you have any suggestions for how we can improve or if there's anything we can assist you with in the future, please feel free to reach out. We hope to have the pleasure of hosting you again soon!Best Regards,Customer Care Team

10/10 Excellent

Blisseth

Stayed 1 night in Apr 2024

10/10 Excellent

Yong

Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Yong, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would have wished for would be walkable dining and coffee options. I really loved the hotel itself.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Jennifer, we're delighted to hear that you loved your stay with us and found our hotel to your liking. We understand the importance of dining and coffee options nearby, and we'll certainly consider your feedback as we strive to enhance our guests' experience. While we may not have walkable options at the moment, we can provide recommendations for nearby establishments and explore opportunities to improve convenience in the future. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay soon! Best Regards,Customer Care Team

10/10 Excellent

Kirk

For the price, really excellent. Nice staff, clean, everything worked.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Kirk, we're thrilled to hear that you found excellent value in your stay with us. Providing clean accommodations and attentive service is our priority, and we're delighted that everything met your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable experience soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best Regards,Customer Care Team

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 30, 2024
Dear Darian, thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Customer Care Team

10/10 Excellent

Amy, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. Covid protocols were well thought out and appreciated. Room was updated. Breakfast had variety
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 30, 2024
Dear Amy, we're delighted to hear that you found everything to be clean during your stay and that our COVID protocols were appreciated! Ensuring the safety and comfort of our guests is our top priority, and we're glad that our efforts were noticed. It's fantastic to hear that you enjoyed our updated rooms and that our breakfast offerings provided a variety of options for you to enjoy. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Best Regards,Customer Care Team

10/10 Excellent

Chongwoo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 30, 2024
Dear Chongwoo, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 Excellent

eliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, convenient parking included, comfortable clean beds and large tv!
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Dear Eliza, we're thrilled to hear that your check-in process was smooth and that you found our parking convenient. It's great to know that you enjoyed the comfort of our clean beds and the entertainment provided by our large TV. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!Best Regards,Customer Care Team

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Dear Alison, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 Excellent

Todd

Stayed 3 nights in Apr 2024
Response from Customer Care Team on May 10, 2024
Dear Todd, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Excellent

RAMIRO

Liked: Property conditions & facilities
Quiet and cozy
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 16, 2024
Dear Ramiro, we're delighted to hear that you found your stay with us quiet and cozy! Creating a peaceful atmosphere for our guests is one of our top priorities, and we're thrilled that you were able to experience that during your time with us. If there's anything else we can do to enhance your experience for future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards,Customer Care Team

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ok stay here. Pros: -close to Stanford Uni and Stanford Medical Centers. -very close to restaurants. Lots of choices nearby (walkable and driving) -pretty clean in the room. -shower had good water pressure. -breakfast was a nice perk. Cons: -the beds in our room were very uncomfortable. I think the mattresses were old and not fluffy at all. The pillows were flat and I woke up with an awful neck pain. -it’s an old motel that they tried to gentrify. It still had an old musty smell when you walk in. -carpeted rooms.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 16, 2024
Dear Don, thank you for taking the time to share your feedback. We're glad to hear that our convenient location and cleanliness meet your expectations. However, we're sorry to hear that you experienced some discomfort with the beds and pillows. We appreciate your honesty regarding the older aspects of our property, and we'll consider your comments as we continue to improve. We hope you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay. If there's anything specific we can handle or assist you with, please don't hesitate to reach out to our team directly.Best Regards,Customer Care Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint drive up to the room door place with free breakfast included! Well maintained property.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 16, 2024
Dear Alan, thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and appreciated the convenience of our drive-up rooms and complimentary breakfast. Maintaining a well-kept property is a top priority for us, and we're glad that it contributed to your positive experience. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!Best Regards,Customer Care Team

10/10 Excellent

christine

Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Christine, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights. When we drove up to the property we were pleasantly surprised. It is a cute small hotel. The gentleman who checked us in(it was late at night) was very friendly and answered our questions with a smile. When. We got to the room it was actually a big room and had a small balcony with two chairs. Our view was of the street, bit in the early morning, was nice to sit and have coffee. The area is not bad at all. We will definitely stay there again of we come up to that area again.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Danielle, thank you for choosing to stay with us and for sharing your positive experience! We're delighted to hear that you enjoyed your stay and that our staff made you feel welcome. It's great to know that you appreciated the size of the room and the balcony, as well as the pleasant view in the morning. We're glad you found the area agreeable and that you're considering staying with us again in the future. We look forward to welcoming you back on your next visit!Best Regards,Customer Care Team

10/10 Excellent

SANJAY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, aesthetically maintained. Very clean. Very helpful staff. Good coffee and breakfast.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Sanjay, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our property met your expectations. Our team works hard to maintain cleanliness and provide excellent service, so it's always rewarding to receive positive feedback. We're glad you enjoyed our coffee and breakfast offerings as well. We hope to welcome you back for another excellent experience in the future!Best Regards,Customer Care Team

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities
The girl was very friendly
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Michelle, we're delighted to hear that you had a positive interaction with our staff member! Providing friendly and welcoming service is a top priority for us, and we're glad to hear that our team member made a positive impression during your stay. We'll be sure to pass along your kind words to her. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!Best Regards,Customer Care Team

10/10 Excellent

Shut Yee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they have the filtered hot and cold water at the breakfast area for people to take anytime.
Stayed 6 nights in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Shut, we're thrilled to hear that you appreciated our filtered hot and cold water station at the breakfast area! Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable stay for our guests. It's wonderful to know that you found it convenient and useful during your visit. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future! Best Regards,Customer Care Team

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! The quality of the room was great particularly for the affordable price. I plan to stay here again on my next trip to Stanford. 🙌
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Apr 12, 2024
Dear Elizabeth, thank you for your glowing review! We're thrilled to hear that you had a wonderful experience with our staff and found the quality of your room to be excellent, especially considering the affordable price. It's fantastic to know that you plan to stay with us again on your next trip to Stanford. We look forward to welcoming you back and ensuring another enjoyable stay! If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Best Regards,Customer Care Team

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property. The breakfast was good and had variety of choices
Stayed 5 nights in Apr 2024
Response from Customer Care Team on Apr 11, 2024
Dear Patrick, thank you for your kind words! We're thrilled to hear that you found our property well-maintained and enjoyed the breakfast options. We strive to provide a comfortable and satisfying experience for all our guests, and we're glad to hear that we succeeded during your stay. We hope to have the pleasure of welcoming you back soon!Best Regards,Customer Care Team

10/10 Excellent

Roberta

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my stat, very comfortable and loved the back door to outside sitting area. Definitely will return during next Stanford appointment
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 11, 2024
Dear Roberta, we're delighted to hear that you loved your stay and found the accommodations comfortable! It's wonderful to know that you appreciated the convenience of the back door to the outside sitting area. We look forward to welcoming you back during your next appointment at Stanford. Thank you for choosing us, and we can't wait to host you again!Best Regards,Customer Care Team

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our needs
Stayed 4 nights in Apr 2024
Response from Customer Care Team on Apr 11, 2024
Dear Jackie, we're thrilled to hear that our hotel met your needs conveniently! Providing a comfortable and convenient experience for our guests is always our goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Best Regards,Customer Care Team

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Rooms were clean and well stocked. Breakfast was wonderful and staff kept everything clean and tidy. Great experience and reasonably priced. Thank you!
Stayed 3 nights in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Rita, thank you for your glowing review! We're delighted to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our staff was friendly and helpful and that you found your room clean, well-stocked, and comfortable. We're thrilled that you enjoyed our breakfast offerings and that our team maintained a clean and tidy environment for you to enjoy. Providing excellent service and value to our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

10/10 Excellent

Ronaldo

Awesome Service
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Ronaldo, thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with our service. Providing exceptional service to our guests is our top priority, and we're delighted that we could meet your expectations. Your satisfaction is incredibly important to us, and we hope to have the pleasure of welcoming you back for another outstanding experience in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and we enjoyed everything but the location . On the corner of a busy through way . Motorcycle and Revel up cars made it super noisy. Maybe the rooms towards the back of the property are quieter?!
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Dear Barbara, we're thrilled to hear that you enjoyed your stay at our hotel and appreciated the amenities we offer. However, we apologize for any inconvenience caused by the noise from the nearby road. We understand how disruptive traffic noise can be, especially for those seeking a peaceful stay. We recommend requesting a room towards the back of the property for a quieter experience during your next visit. Your feedback is valuable to us, and we'll do our best to ensure your next stay is even more enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards,Customer Care Team

10/10 Excellent

William, Methuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Apr 8, 2024
Dear William, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Tara

Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 30, 2024
Dear Tara, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

8/10 Good

My Ha, Sacramento

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Last year we stayed there quit often as we are Stanford patients. It was perfect, nice stays This year, we came back, found that quite a lot of changes happened. No free water and little snacks at front desk. In room has no teas. Breakfast has limited items such as less types of tea bags, less pastries etc.. Overall, it is still good but not as before. When we called to ask for a request for our desired type of room, front desk did not take notes (assigned us upstairs even we called to have downstairs due to handicapped husband) . Luckily, they were able to change for us then, so our call was a waste of time.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear guest, thank you for your continued patronage and for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience you encountered during your recent stay, including the changes you noticed compared to previous visits. Please rest assured that we take guest feedback seriously, and we will review your comments with our team to identify areas for improvement. Your satisfaction is important to us, and we hope to have the opportunity to better meet your expectations in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back for a more enjoyable experience.Best Regards,Customer Care Team

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Wendy, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

2/10 Terrible

Paula

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Unsafe for women. Location at the room by the street and driveway not good. Upon arrival to my assigned room 206 the door was wide open. In the room both of the beds had some type of oil on the top sheet at the head of the bed. Had to cover with towels to sleep do to the late time frame and pajamas.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Paula, we are deeply concerned to hear about the troubling experience you encountered during your stay. Please accept our sincerest apologies for the unsafe conditions you faced upon arrival, including the open door and the cleanliness issues with the bedsheets. Your safety and comfort are of utmost importance to us, and we take these matters very seriously. Rest assured, we will investigate the situation thoroughly and take immediate steps to address the issues you've raised, including enhancing our security measures and ensuring our housekeeping standards are met. We deeply regret any inconvenience or discomfort this may have caused you, and we hope to have the opportunity to regain your trust in the future. Please feel free to reach out to us directly if there is anything else we can do to assist you.Best Regards,Customer Care Team

10/10 Excellent

Genevieve

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 15, 2024
Dear Genevieve, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 Excellent

Karen

It’s a quiet and safe place.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Karen, we're thrilled to hear that you found our hotel to be a quiet and safe place during your stay. Providing a peaceful and secure environment for our guests is always a top priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another enjoyable experience.Best Regards,Customer Care Team

10/10 Excellent

Desiree M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Desiree, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Madelaine

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 11, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Ana Maria Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
I found ants on my room
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Ana Maria, we apologize for the inconvenience you experienced with ants in your room. Ensuring a comfortable and pest-free environment for our guests is a top priority, and we regret that we fell short in this regard. We'll share this issue immediately with our housekeeping and pest control teams to ensure that it's resolved promptly. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,Customer Care Team

4/10 Poor

Flora

Business traveler
Disliked: Staff & service, property conditions & facilities
I would not recommend this location for long-term stays, or if you need a quiet space to get rest after work. I would not recommend using their washer and dryer facilities, the washer is old and does not wash well and you will end up washing your clothes twice just to get the soap out. My experience with one of their front desk, staff members named Dimas, was very poor. When asking to get refunded for the wash to re-rinse my clothes, the man was rude and argumentative and made assumptions that I washed too much clothes. I was only there for five days for a work trip. Additionally, I used soap that I purchased from their front desk. Outside of the facility is nice, but inside my room it’s very clear that it was old, dingy and stained. Even the curtains had holes in them.
Stayed 5 nights in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Flora, we're deeply sorry to hear about your disappointing experience during your stay with us. Providing a comfortable and pleasant environment for our guests is our utmost priority, and it's disheartening to learn that we fell short of your expectations. We sincerely apologize for any inconvenience caused by the washer and dryer facilities, as well as for the poor interaction you had with one of our front desk staff members. Your feedback is invaluable to us, and we'll handle these issues promptly with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a better experience in the future. If there's anything else we can do to handle your concerns, please don't hesitate to reach out to us directly.Best Regards,Customer Care Team

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Zen is a funky nice motel. I was very happy with the super clean and updated room.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Robert, we're thrilled to hear that you enjoyed your stay at The Zen! Providing a funky and comfortable atmosphere for our guests is what we aim for, and we're delighted that you were happy with your super clean and updated room. Your satisfaction is our top priority, and we're glad that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms, professional staff, great breakfast.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 14, 2024
Dear Cesar, thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our clean rooms, professional staff, and breakfast met your expectations. Providing exceptional service and accommodations is our top priority, and we're delighted that we could make your experience a positive one. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

10/10 Excellent

raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good except room has a humming noise throughout the night.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Raymond, thank you for sharing your feedback with us. We're pleased to hear that overall, you enjoyed your stay with us. However, we apologize for the inconvenience caused by the humming noise in your room during the night. Our team will investigate this matter promptly to ensure that it's handled and resolved for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Best Regards,Customer Care Team

10/10 Excellent

PIERRETTE L

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable little hotel-great for an overnight stay.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Pierrette, thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel comfortable for your overnight stay. Providing a cozy and convenient stay for our guests is our top priority, and we're pleased that we could meet your expectations. If there's anything we can do to enhance your experience further in the future, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay.Best Regards,Customer Care Team