When I first arrived, it was not what I expected. Parking very confusing as we were looking for our underground “garage” we asked an employee passing us by and totally ignored us talk about friendly customer service here. We finally found our parking area, and no signs to where we should walk to our location. We also figured that out ourselves. Room was just not ok, bedding was dirty and when we called to ask for another one we had to go due to personal outing, and arrived there was NO parking (should’ve known that was going to be an issue when we did not get parking permits from the hotel) we circled and nothing we called customer service told us to park in another area further out with limited lights walking back to our room. We got to the room. Only a new folded blanket on the table they still left the stained blanket on the bed. TOTALLY UNACCEPTABLE. We didn’t have a working ice machine at our location either! No TV no MICROWAVE, no coffee machine, no ironing board but we did have an iron. The curtains looked extremely old and not washed once. Smelled very musty in the room. Very late and we were not going to leave to find another room that night. Was just a nightmare instead of a vacation.