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Reviews of Residence Inn by Marriott Orlando at SeaWorld

3 out of 5
Residence Inn by Marriott Orlando at SeaWorld
11000 Westwood Blvd, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 722 out of 1244 reviews" "
Rating 8 - Good. 308 out of 1244 reviews" "
Rating 6 - Okay. 115 out of 1244 reviews" "
Rating 4 - Poor. 62 out of 1244 reviews" "
Rating 2 - Terrible. 37 out of 1244 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m disappointed because Expedia showed me an amazing pool and amazing property. The pool was playing. There was no waterslides. The breakfast options were OK. I wish the breakfast were open longer. Staff was friendly. Our room was nice. I was about 15 to 20 minutes from everywhere I needed to go.
Stayed 4 nights in May 2024
Response from Operations Manager on May 20, 2024
Dear Rafael, We are glad that your overall experience with us at the Residence Inn Orlando at SeaWorld was good. It is our pleasure to know that you enjoyed your accommodations and liked our courteous staff. We have also taken note of your comments regarding our breakfast hours and regret any inconvenience this caused. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We appreciate you bringing this to our attention and for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.Gina Sanchez,Operations Manager

10/10 Excellent

Angel

Traveled with group
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Operations Manager on May 21, 2024
Dear Angel, Thank you for choosing Residence Inn Orlando at SeaWorld. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Gina Sanchez, Operations Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and from
Stayed 4 nights in Apr 2024
Response from Operations Manager on May 20, 2024
Dear Ryan, We are glad that your time at Residence Inn Orlando at SeaWorld was good, and we appreciate the generous rating. It is our pleasure to know that you found our location to be convenient. Thank you for your review. We look forward to your next visit.Gina Sanchez,Operations Manager

10/10 Excellent

Gabriela

Traveled with family
Todo muy limpio, el área de la piscina súper.. el desayuno muy bueno
Stayed 2 nights in May 2024
Response from Operations Manager on May 14, 2024
Dear Gabriela, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you loved our well-kept property and enjoyed our outdoor pool and breakfast offerings. It was our pleasure accommodating you, and we hope you will make Residence Inn Orlando at SeaWorld your home away from home whenever your travels bring you to our city. We look forward to your next visit.Gina SanchezOperations Manager

10/10 Excellent

Maeberyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in May 2024
Response from Operations Manager on May 13, 2024
Dear Maeberyn, Our entire team at Residence Inn Orlando at SeaWorld beams with pride and joy, knowing that your experience with us was nothing short of perfect. It is our sincerest desire to create flawless stays with unforgettable memories for our guests, and knowing we achieved that for you fills us with immense satisfaction. Thank you for taking the time to share your kind feedback. We enjoyed hosting you and look forward to being your hotel of choice whenever your travels bring you back to Orlando.Gina Sanchez, Operations Manager

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly. The breakfast is great too. It’s located in perfect proximity of everything.
Stayed 2 nights in Apr 2024
Response from Operations Manager on May 12, 2024
Dear Sonya, It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Orlando. Thank you for choosing Residence Inn Orlando at SeaWorld and for posting such a generous review of our hotel and staff. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit. Gina Sanchez, Operations Manager

10/10 Excellent

Carol, Halifax

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charging 25.00 a night to park was excessive. Will be checking out other hotels for my annual 2 week stays.
Stayed 8 nights in Apr 2024
Response from Operations Manager on May 10, 2024
Dear Carol, We are incredibly grateful for your continued loyalty and for making Residence Inn Orlando at SeaWorld your home for your annual two-week stays. Your business means a lot to us, and we are delighted that you had a pleasant overall experience, as reflected in your rating. Ensuring guest satisfaction is our top priority, and we genuinely value your feedback, particularly regarding the parking fee. Our aim is to offer all guests a convenient and secure on-site parking option, and we apologize for any inconvenience caused. Your input is valuable to us, and we are always looking for ways to enhance your visits. With our commitment to outstanding service and value, we would be honored to welcome you back for your future trips. We genuinely hope you will reconsider and give us another opportunity to serve you.Gina Sanchez, Operations Manager

8/10 Good

Sasha

Traveled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Apr 2024
Response from Operations Manager on May 3, 2024
Dear Sasha, Thank you for taking the time to share your positive feedback about the cleanliness of our property and accommodations. It truly means a lot to us. Maintaining a spotless and inviting environment is our utmost priority, and our dedicated housekeeping team works diligently to ensure that our hotel remains the premier destination in the area. They will be delighted to hear that their efforts are recognized and appreciated. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay at Residence Inn Orlando at SeaWorld. Gina Sanchez, Operations Manager

8/10 Good

naiyma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only issue is that the second elevator was out most of the week- which caused long wait times for my family and other guest.
Stayed 4 nights in Apr 2024
Response from Operations Manager on May 3, 2024
Dear Naiyma, Thank you for taking the time to share your recent experience at Residence Inn Orlando at SeaWorld. We are pleased to learn that you and your family enjoyed your stay. Regrettably, we are disappointed that we had one elevator down due to unplanned maintenance. We understand your frustration, and your patience during this unexpected situation is truly appreciated. Please be assured that we will address this issue appropriately and ensure that our guests continue to enjoy the seamless experience we aim to provide. It was an absolute joy to host your lovely family, and we eagerly await your return for an even more fulfilling visit in the future.Gina Sanchez, Operations Manager

6/10 Okay

Barbara

Traveled with family
Liked: Staff & service
Car parking fee was $25. Per night. It was $17. lasr year. Way more than some hotels I checked in the area. You need to druve everywhere you want to go. Definately not a walkable are.
Stayed 14 nights in Apr 2024
Response from Operations Manager on Apr 30, 2024
Dear Barbara, Thank you for choosing to stay with us. Please accept our apologies for not meeting your expectations. While we understand your concern regarding the parking fees, our commitment is to consistently maintain competitive pricing while offering the convenience of on-site parking for our guests. We truly value your input and trust that the remainder of your stay with us was enjoyable. Thank you again for allowing us to be of service. We hope to have another opportunity to accommodate you on your next visit to Orlando. Gina Sanchez, Operations Manager

10/10 Excellent

Ella

Stayed 7 nights in Apr 2024
Response from Operations Manager on May 20, 2024
Dear Ella, Thank you for choosing Residence Inn Orlando at SeaWorld and for the great rating. It is our pleasure to know that you enjoyed your time with us. It was lovely having you as our guest, and we look forward to welcoming you again soon.Gina Sanchez,Operations Manager

10/10 Excellent

Nelva, Bronx

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice to have breakfast variety
Stayed 5 nights in Apr 2024
Response from Operations Manager on Apr 29, 2024
Dear Nelva, Thank you for selecting Residence Inn Orlando at SeaWorld for your stay and for graciously sharing your feedback. We are pleased to learn from your rating that your overall experience with us was enjoyable. Having said that, we have duly noted your input regarding the breakfast buffet selection. We endeavor to offer a diverse array of options, and we genuinely appreciate feedback that aids us in enhancing our guests' experience. Thank you for choosing us as your host. We look forward to welcoming you back on your next visit to Orlando. Gina Sanchez, Operations Manager

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room
Stayed 2 nights in Apr 2024
Response from Operations Manager on Apr 29, 2024
Dear Richard, Thank you for your kind review. We are elated to hear that you enjoyed your stay at Residence Inn Orlando at SeaWorld, and we are especially delighted that the spacious guestroom was the highlight of your time with us. The additional space in the room can truly elevate the feeling of home during your visit, a feature that many of our guests express fondness for. We are pleased to have been a part of your Orlando experience, and we look forward to welcoming you again soon. Gina Sanchez, Operations Manager

10/10 Excellent

Kim Lynn

Traveled with family
Liked: Amenities
The breakfast was wonderful. Lots of variety. Beds, room was super comfortable!! We got in at 1am, once in room was in need of NON feather pillows due to sisters allergies. They accommodated at 1AM!!! Was able to get out park passes at the front desk. The staff was incredibly.
Stayed 6 nights in Apr 2024
Response from Operations Manager on Apr 28, 2024
Dear Ms. Lynn, Thank you for choosing to stay with us at Residence Inn Orlando at SeaWorld. We are delighted to know that our dedicated associates went of their way to make your stay as comfortable as possible. We also appreciate you mentioning our delicious breakfast and well-appointed accommodations. It was a pleasure to host your visit, and we look forward to welcoming you back soon.Gina SanchezOperations Manager

6/10 Okay

Evelyn Espinoza

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
location
Stayed 12 nights in Apr 2024
Response from Operations Manager on Apr 25, 2024
Dear M. Espinoza,Thank you for taking the time to review your stay with us. We are pleased to know that your overall stay was satisfying and that you loved our convenient location. However, we regret any disappointment you had during your recent visit. We hope you will revisit us again in the near future.Gina SanchezOperations Manager

10/10 Excellent

rawan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place the location is super good The staff is friendly
Stayed 7 nights in Apr 2024
Response from Operations Manager on Apr 22, 2024
Dear Rawan, Thank you for choosing Residence Inn Orlando at SeaWorld. We are glad that you enjoyed your stay. Both your feedback and satisfaction are important to us, as we strive to provide a perfect experience. Therefore, we are delighted that our prime location and thoughtful hospitality played a role in making your visit exceptional. Thank you again for taking time out of your day to recognize our efforts; it means a lot to our team. We look forward to welcoming you back soon.Gina Sanchez, Operations Manager

8/10 Good

shatavia

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Operations Manager on Apr 21, 2024
Dear Shatavia, Thank you for choosing Residence Inn Orlando at SeaWorld. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Gina Sanchez, Operations Manager

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si estas buscando un lugar cerca de parques este es el ideal, comodo muy buen desayuno y tranquilo
Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 17, 2024
Dear Jennifer, Thank you for your feedback regarding your stay at the Residence Inn Orlando at SeaWorld. We are delighted to hear that our location perfectly suited your plans and that you found comfort in our well-maintained accommodations. Furthermore, we are glad to hear you enjoyed our complimentary breakfast offerings and the tranquil atmosphere of our hotel. We are happy to have created a relaxing and enjoyable experience for you, and we look forward to your next visit. Gina Sanchez, Operations Manager

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 17, 2024
Dear Brett, We are sincerely grateful for your visit and for the generous rating. Knowing that your time at Residence Inn Orlando at SeaWorld exceeded your expectations brings us immense joy. It was a true pleasure to have you as our guest, and we look forward to the opportunity to create another fantastic experience for you.Gina Sanchez, Operations Manager

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was nice, basketball court, grilling area. Very friendly staff. Close to all of Orlando’s offerings.
Stayed 7 nights in Apr 2024
Response from Operations Manager on Apr 16, 2024
Dear Jason, We are thrilled that your time with us was so amazing. Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at Residence Inn Orlando at SeaWorld.Gina Sanchez, Operations Manager

8/10 Good

Tola

Liked: Cleanliness
Stayed 10 nights in Apr 2024
Response from Operations Manager on Apr 17, 2024
Dear Tola, Thank you for choosing Residence Inn Orlando at SeaWorld and for your kind rating. Ensuring a comfortable and enjoyable atmosphere for all our guests is our utmost priority, and we are delighted that you had a pleasant experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Gina Sanchez, Operations Manager

10/10 Excellent

andre francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very helpful and caring
Stayed 2 nights in Apr 2024
Response from Operations Manager on Apr 15, 2024
Dear Mr. Francisco, Thank you for the wonderful review of Residence Inn Orlando at SeaWorld. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they played a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Gina Sanchez, Operations Manager

6/10 Okay

Bhupinder

Elevators are way apart from each other
Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 9, 2024
Dear  Bhupinder, Thank you for your recent stay at our hotel. We sincerely hope that your overall experience was pleasant, although we regret if we fell short of meeting all your expectations. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share it with us. We wish you the best with your travels and hope to accommodate you again in the future.Gina Sanchez, Operations Manager

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Disney and other parks. Room size really good. Breakfast simple and kids enjoyed it. Would give 5 star if the site recycled more. Big companies in todays age should be minimising plastic waste.Would happily stay there again and you know you can trust Marriott for good quality.
Stayed 12 nights in Mar 2024
Response from Operations Manager on Apr 7, 2024
Dear Tim, We are glad you had a pleasant time at Residence Inn Orlando at SeaWorld. Thank you for choosing us and for sharing your valuable feedback. It brings us great joy to know that everything came together perfectly for your family vacation and that our convenient location near popular attractions, complemented by our spacious accommodations and delicious breakfast options, made your stay enjoyable. Your children's happiness is especially rewarding for us. Furthermore, your input concerning our on-site recycling efforts is much appreciated. Sustainability is a core value for us, and we are committed to minimizing our environmental impact and making a positive difference. We are happy to hear that you would like to stay with us again, and your continued trust in our brand's dedication to quality is an honor. We look forward to welcoming you all back for another enjoyable visit soon. Gina Sanchez, Operations Manager

10/10 Excellent

Malgorzata

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Front stuff very friendly , breakfast is great option.
Stayed 4 nights in Apr 2024
Response from Operations Manager on Apr 6, 2024
Dear Malgorzata, We truly appreciate your positive review and recognition of Residence Inn Orlando at SeaWorld. It is rewarding to receive compliments about our service and hospitality, and we are delighted that you enjoyed our complimentary breakfast service and the excellent assistance from our front desk team. Thank you for choosing to stay with us, we look forward to welcoming you back as your preferred choice every time you visit the area.Gina Sanchez, Operations Manager

8/10 Good

stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue that I HAVE WITH THIS HOTEL IS THE $25 daily parking fee charged per day.
Stayed 6 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Dear Stephen, We are delighted to hear that you had an enjoyable overall experience during your stay at Residence Inn Orlando at SeaWorld, and we sincerely appreciate all of your feedback. However, we regret that you were dissatisfied with our on-site parking fee. We want to assure you that we are committed to maintaining competitiveness while ensuring the convenience of on-site parking for all our guests. It was a pleasure hosting your visit, and we look forward to welcoming you back soon. Gina Sanchez, Operations Manager

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Operations Manager on Apr 6, 2024
Dear Cesar, Thank you for the outstanding rating. We are glad that you enjoyed your time at Residence Inn Orlando at SeaWorld so much. We always strive for excellence and are delighted that your experience reflected that. Thank you for being our guest. We look forward to hosting you again soon for another fantastic stay. Gina Sanchez, Operations Manager

8/10 Good

Shiseida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and understood and resolved my needs.
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 3, 2024
Dear Shiseida, Thank you for being our guest at Residence Inn Orlando at SeaWorld. Our associates are the cornerstone of our hospitality, consistently exceeding expectations to ensure each guest feels welcomed and comfortable. Your recognition of their dedication to providing exceptional and attentive service is truly appreciated, and your kind words will surely inspire and motivate our team. Thank you for your feedback, and we look forward to having the pleasure of hosting you again in the future. Gina Sanchez, Operations Manager.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 1, 2024
Dear Linda, Thank you for your wonderful review of Residence Inn Orlando at SeaWorld. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Gina Sanchez, Operations Manager

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 30, 2024
Dear Cherise,Thank you for your wonderful review of Residence Inn Orlando at SeaWorld. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to having the pleasure of welcoming you back for another fantastic stay in the future.Gina Sanchez, Operations Manager

10/10 Excellent

Sheilaeva

Liked: Amenities
Peace and Quiet
Stayed 4 nights in Mar 2024
Response from Operations Manager on Mar 28, 2024
Dear Sheilaeva, Thank you for your kind review of Residence Inn Orlando at SeaWorld. We agree that our hotel is a great choice, especially if you are looking for a peaceful, relaxing atmosphere. We are thrilled to know that we exceeded your expectations. We sincerely appreciate your feedback and look forward to your next visit to Orlando.Gina SanchezOperations Manager

8/10 Good

Holly

Traveled with family
Check in at 4 is a bit late. Room was great and service was great!!
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 25, 2024
Dear Holly, Thank you for posting a nice review of your stay at the Residence Inn Orlando at SeaWorld. We appreciate the positive feedback and are thrilled you were pleased with our accommodations as well as our courteous service. However, we regret not meeting your expectations regarding our check-in time. Thank you also for pointing out not only what you liked but also the things you would change. Should your travels bring you back to the area, we hope we will have the pleasure of welcoming you again to the hotel. Gina SanchezOperations Manager

10/10 Excellent

lelisabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 2 nights in Mar 2024
Response from Operations Manager on Mar 25, 2024
Dear Lelisabel, Thank you for writing a review of your recent stay. We are thrilled you enjoyed your time here, and your comments were wonderful to read. Please come back and visit us soon. Gina SanchezOperations Manager

8/10 Good

Alisa

Liked: Cleanliness, amenities, property conditions & facilities
Close to parks.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 23, 2024
Dear Alisa, Thank you for taking the time to review your stay at Residence Inn Orlando at SeaWorld. It is fantastic to hear that our location near the parks made a significant impression on you, as we strive to provide convenient accommodations, especially for guests exploring nearby attractions. We hope your experience was memorable, and we look forward to welcoming you back soon. Gina Sanchez, Operations Manager

10/10 Excellent

Dairon Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 20, 2024
Dear Dairon, Thank you for the perfect rating. We are glad you had a wonderful time at Residence Inn Orlando at SeaWorld. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Gina SanchezOperations Manager

8/10 Good

Maria

Stayed 1 night in Mar 2024
Response from Operations Manager on Apr 7, 2024
Dear Maria, We are glad you had a fulfilling stay at Residence Inn Orlando at SeaWorld, and we appreciate your kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Gina Sanchez, Operations Manager

10/10 Excellent

Robert, Cape Coral

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please have complimentary water, coffee or tea for all guests. Especially guests who are flying in and Uber to your hotel. Uber doesn’t stop for something to drink.
Stayed 2 nights in Feb 2024
Response from Operations Manager on Mar 15, 2024
Dear Robert, Thank you for being our guest and for the review of your visit. We regret the concern you had. Your feedback and suggestions are of the utmost value to us, as we are always in pursuit of strengthening our guests' experiences. It is our sincere hope that, other than this, your stay with us was a pleasant one. Thank you again for the perfect rating of Residence Inn Orlando at SeaWorld, and we look forward to welcoming you back soon.Gina Sanchez, Operations Manager

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay! Clean, comfortable, easy to get to. Loved the free breakfast! That was the best I have had free.
Stayed 2 nights in Mar 2024
Response from Operations Manager on Mar 11, 2024
Dear Stephanie, Thank you for choosing Residence Inn Orlando at SeaWorld and sharing your experience. We are glad you liked our convenient location and that our well-maintained hotel. We are also happy to know you enjoyed our complimentary breakfast and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Gina SanchezOperations Manager

8/10 Good

Molly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 12, 2024
Dear Molly, We are pleased you had a nice stay at Residence Inn Orlando at SeaWorld, and we appreciate your kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Gina Sanchez, Operations Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to stay at for MegaCon at the OCC. Great breakfast. Would stay again.
Stayed 3 nights in Feb 2024
Response from Operations Manager on Mar 4, 2024
Dear Mark, Thank you for selecting Residence Inn Orlando at SeaWorld as your accommodations while you were here for MegaCon at the Orange County Convention Center. We are delighted to hear that our location was convenient for attending the event and that you enjoyed our complimentary breakfast. Your positive review, indicating your willingness to stay with us again, is sincerely appreciated. We look forward to welcoming you back for future visits.Gina Sanchez, Operations Manager

10/10 Excellent

Serbun

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well organized.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 4, 2024
Dear Serbun, Thank you for choosing Residence Inn Orlando at SeaWorld. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking the time out of your day to recognize our efforts. We look forward to welcoming you back soon.Gina Sanchez, Operations Manager

6/10 Okay

July

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I didn't like because I found a roaches under sink of the kitchen and the property looks dirty. And also they charged me 25 dollars for a parking lot.
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 26, 2024
Dear July, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the cleanliness concerns you had with your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Gina SanchezOperations Manager

2/10 Terrible

Chuka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not to clean
Stayed 5 nights in Feb 2024
Response from Operations Manager on Feb 23, 2024
Dear Chuka, Thank you for your candid feedback. We sincerely apologize for the cleanliness issues you encountered during your visit. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Gina SanchezOperations Manager

10/10 Excellent

Zaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great food and clean
Response from Operations Manager on Feb 20, 2024
Dear Zaki, We appreciate the fantastic review of your stay at the Residence Inn Orlando at SeaWorld. We are delighted you found our location convenient for your visit to SeaWorld, Universal, and all the Disney attractions! It is great to see that our well-kept property met your expectations. Thank you for letting us know we exceeded all of your expectations for a wonderful vacation. We look forward to your next visit with us.Gina SanchezOperations Manager

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 21, 2024
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Orlando at SeaWorld; we look forward to seeing you again soon. Gina SanchezOperations Manager

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were great comfortable clean awesome kitchen fridge microwave dishwasher etc. very clean would definitely recommend you will not be disappointed at all!! Shower was always hot amazing pressure. Nice big TV 2 queens and a pullout sofa. Great place to stay!
Stayed 3 nights in Feb 2024
Response from Operations Manager on Feb 20, 2024
Dear Todd, Thank you for your excellent review of our hotel. We are delighted you had a fantastic stay. It is great to know your accommodations provided the comforts you expected and that you enjoyed the in-room amenities we provide. Thank you very much for recommending the Residence Inn Orlando at SeaWorld to future guests! We can't wait to welcome you back.Gina SanchezOperations Manager

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable accommodations
The hotel itself was very nice but the elevator was scary and that pull out sofa was the absolute WORST! I would much rather you just not offer it than offer something of such poor quality. I challenge the GM or DM of this property to spend a night on the pullout in room 4013.
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 20, 2024
Dear Stephanie, Thank you for reviewing your recent stay at Residence Inn Orlando at SeaWorld. It is great to see that you had a pleasant experience overall. However, we sincerely apologize for the issues you outlined regarding the sofa of your accommodations during your visit. We certainly understand the frustration you must have felt and appreciate your patience in this matter. Please be assured we will share your concerns with our maintenance team. Thank you again for the feedback, and we hope you will give us another chance on your next visit to our area. Gina SanchezOperations Manager

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attention from the staff is excellent
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 19, 2024
Dear Cesar, Thank you for reviewing your stay with us at Residence Inn Orlando at SeaWorld. We are happy that you appreciated the assistance and attention of our team and the excellent atmosphere in the hotel. Our number one priority is providing outstanding service, so we are glad to read your team members have been able to go above and beyond your needs. We appreciate your business and look forward to seeing you again soon.Gina Sanchez,Operations Manager

10/10 Excellent

Romona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok
I had a death in the family , bathroom was not clean the bed had black dust on it . The bathroom sink was not draining
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 18, 2024
Dear Romona, Thank you for taking the time to post your evaluation. We value your gracious rating and are glad you had a satisfactory visit. However, we apologize for the mistakes made while preparing your room. This will be discussed with our housekeeping associates to be diligent moving forward. We are sorry for your loss. Safe travels.Gina Sanchez,Operations Manager

8/10 Good

Melissa

Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 22, 2024
Dear Melissa, We are delighted to know that you had a pleasant overall stay at Residence Inn Orlando at SeaWorld. Thank you for your kind rating; it means a lot to us. It was our pleasure to accommodate you, and we are looking forward to your next visit.Gina Sanchez, Operations Manager.