Outdoor pool, sun loungers
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Reviews of Monumental Hotel Orlando

3.5 out of 5
Monumental Hotel Orlando
12120 International Drive, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 438 out of 1353 reviews" "
Rating 8 - Good. 316 out of 1353 reviews" "
Rating 6 - Okay. 242 out of 1353 reviews" "
Rating 4 - Poor. 160 out of 1353 reviews" "
Rating 2 - Terrible. 197 out of 1353 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Lucy, Lexington

Traveled with partner
Liked: Staff & service, amenities
Outdated and could use some TLC. Positives very quiet and bed was comfortable it was convenient to everything!
Stayed 2 nights in May 2024
Response from Nick on May 20, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Jill

Traveled with group, Traveled with family
Liked: Cleanliness
The stay was nice. Short staffed so my room wasn't made during my 4 day stay and towels were only delivered when we asked.
Stayed 4 nights in May 2024
Response from Nick on May 20, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Steven

Clean but very well used needs full Reno to compete with area but on other hand it’s a cheap place to sleep
Stayed 4 nights in May 2024
Response from Nick on May 20, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Anna, Port Chester

Traveled with family
The pool was nice but not that clean
Stayed 1 night in May 2024
Response from Nick on May 20, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Ana

Business traveler
Liked: Staff & service
Insect in my bed and restroom
Stayed 1 night in May 2024
Response from Nick on May 15, 2024
Thanks for taking the time to give your feedback.Our sincere apologize.

6/10 Okay

Ana

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Insect in my bed and restroom
Stayed 1 night in May 2024
Response from Nick on May 15, 2024
Thanks for taking the time to give your feedback.Our sincere apologize.

4/10 Poor

Ana

Liked: Staff & service
I could sleep 2 days because the insects in the bed. By the last day I figured where they came from. I saw insects in the restroom and got into my pajamas that I left in the restroom. I was very unhappy, I went to Orlando to attend very important meeting, guess how I felt without sleep. Very unhappy customer
Stayed 3 nights in May 2024
Response from Nick on May 15, 2024
I apologize for the inconvenience; I have personally addressed this with our maintenance staff to ensure this won't happen again.Our sincere apologize.

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience
Stayed 3 nights in May 2024
Response from Nick on May 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carol Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The problem with giving a good review is that the price goes up. We liked this hotel very much and will stay there again. It is an older hotel so pool has a few rust stains and some areas showing some wear. Overall we loved the quiet. We had the pool and jacuzzi mostly to ourselves for the week. You will need a car at this location. Rooms very clean, bed is a foam mattress which was soft but we prefer a harder mattress. Otherwise a great stay. Cafe has breakfast for around 11 dollars. An excellent choice for us.Staff helpful and very responsive.
Stayed 7 nights in May 2024
Response from Nick on May 14, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Nick on May 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Traveled with family
Liked: Amenities
Disliked: Staff & service
It wasnt too bad, just an old building. Didnt have much interaction with staff besides checking in. The lady checking us in wasnt too bad but not too friendly either. It was an ok hotel.
Stayed 2 nights in May 2024
Response from Nick on May 20, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems very old and smelled musty. There was no hot water at all in the mornings. TV stand was broken and wrong remote. Carpet was filthy. Mattress was worn out. A/C in the room was extremely noisy. There was an iron board but no iron. Guest fitness room stunk and was disgusting with broken equipment, basically unusable. They only good thing really was the pool and hot tub.
Stayed 2 nights in May 2024
Response from Nick on May 13, 2024
I'm sorry to hear the rooms weren't up to the standard you've come to expect from us.Thanks for taking the time to give your feedback.We look forward to serving you again soon in our renovated rooms. Thanks Nick

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet place to stay. Convenient for the price and the location is very nice.
Stayed 1 night in May 2024
Response from Nick on May 8, 2024
We appreciate your feedback!It was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Baibai Jacob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 3 nights in May 2024
Response from Nick on May 8, 2024
It was great to have you as a customer. We look forward to serving you again soon.We appreciate your feedback!

10/10 Excellent

Nyazawde s

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff ,clean rooms
Stayed 3 nights in Jan 2024
Response from Nick on May 6, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Laura

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was an excellent Regal feel!!! If you want to feel a historic rich experience than this is the location for you. The room was clean, comfortable and relaxing. It was quiet and the pool and hot tub definitely was the cherry on top of our vacation Sunday. Definitely recommend to anyone a 5 star experience.
Stayed 2 nights in Apr 2024
Response from Nick on May 3, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

2/10 Terrible

Helen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
We stayed a night only and we barely spent time in this place… is being months and we had such a bad time with the deposit that you have to leave for property and they send it back to you when you leave. Well I have called and made several complains and they don’t have receipts or anything. So DEFINETLY NEVER COMING BAD. Horrible
Stayed 1 night in Jan 2024
Response from Nick on May 2, 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Andria

Stayed 3 nights in Mar 2024
Response from Nick on May 2, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed everything,the hotel was safe and confortable !
Stayed 3 nights in Apr 2024
Response from Nick on May 2, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Pierre Milot, Orlando

Stayed 1 night in Apr 2024
Response from Nick on May 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Curtis Dunnit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to use lyft. Staff was nice. Food was good.
Stayed 7 nights in Apr 2024
Response from Nick on May 2, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Ronaldo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Nick on May 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jerry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool
Stayed 4 nights in Apr 2024
Response from Nick on May 2, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom were very spacious, bed was comfy even though it was low to the floor, pillows were flat so bring your own. They gave us extras and it still wasn’t enough. We loved that the ac doesn’t shut off randomly and wake us up throughout the night. Staff members were great. Hotel, carpet and the furniture are clearly old and dated but serves its purpose. Hot tub and cabanas were nice. Pool could use a little extra cleaning but it was cool when Mallard ducks landed in the pool with me. Bathroom didn’t have an exhaust fan which isn’t ideal if you like a little privacy but didn’t bother us. Perfect inexpensive hotel for anyone coming to spend time at the parks. Was less than 10 minutes to Sea World and some good restaurants. We will be back.
Stayed 2 nights in Apr 2024
Response from Nick on May 2, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Sindia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel very friendly
Stayed 1 night in Apr 2024
Response from Nick on May 2, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick on May 2, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Miguel A

Liked: Cleanliness, amenities
Good for the price great cleanest rooms nice but poor personal
Stayed 3 nights in Apr 2024
Response from Nick on May 2, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

2/10 Terrible

Ngan Chi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Its an old resort. The water & towel smell so bad here
Stayed 3 nights in Apr 2024
Response from Nick on May 2, 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Egon, Paramaribo

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor in the rooms were dirty and the AC very noisy. Whenever I took a shower, i can see the dirt of the floor washing off my feet
Stayed 4 nights in Apr 2024
Response from Nick on Apr 25, 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Dawn

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
VERY outdated. Was probably nice 45 years ago.
Stayed 1 night in Apr 2024
Response from Nick on Apr 25, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Satharen, Rome

Stayed 3 nights in Apr 2024
Response from Nick on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was nasty - we ended up not staying there & having to get another another hotel. Geese were in pool, the place stunk
Stayed 4 nights in Apr 2024
Response from Nick on Apr 25, 2024
Sorry, we don't understand! Your reservation was cancelled and you didn't come at our property.Please contact us to more details. Thanks

6/10 Okay

Bianca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nick on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym wasn’t in good condition or have a lot to work with but the pool area was beautiful and quiet and the staff were amazing!
Stayed 4 nights in Apr 2024
Response from Nick on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniela

Traveled with family
Liked: Staff & service, amenities
The shower head was not clean. The sink faucet was loose. The sheets did not smell like they were clean. Other than that everything else was fine.
Stayed 3 nights in Apr 2024
Response from Nick on Apr 25, 2024
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Glynda

Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and not well maintained. The carpets in rooms and hallway are very dirty and worn. Finding the check in area was very difficult and a long walk for someone who was physical issues. Pool area appeard to be nice but did not use.
Stayed 1 night in Apr 2024
Response from Nick on Apr 25, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough dining restaurants
Stayed 4 nights in Apr 2024
Response from Nick on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and clean!!!
Stayed 4 nights in Apr 2024
Response from Nick on Apr 18, 2024
It was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Nick on Apr 18, 2024
It was great to have you as a customer. We look forward to serving you again soon.

8/10 Good

Christina

Traveled with group, Traveled with family
Liked: Staff & service
The customer service was outstanding. They assisted with checking us in early, letting us stay past check out time and printing documents for our cruise. Property is a little dated, but clean.
Stayed 1 night in Apr 2024
Response from Nick on Apr 18, 2024
It was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

sherri renee

Property had a very nice pool room was clean and spacious kind of old couch sitting in it, old furniture, but clean
Stayed 4 nights in Apr 2024
Response from Nick on Apr 10, 2024
We really appreciate your review and it was great to have you as a customer. We look forward to serving you again soon.

4/10 Poor

Curtis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very average hotel but a lot of things were dirty except for the bed
Stayed 1 night in Apr 2024
Response from Nick on Apr 10, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice
Stayed 4 nights in Mar 2024
Response from Nick on Apr 10, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bhagmattie

Liked: Cleanliness, staff & service, property conditions & facilities
Peace of mind!
Stayed 2 nights in Apr 2024
Response from Nick on Apr 10, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Isachiz

Stayed 2 nights in Apr 2024
Response from Nick on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Melissa Jacqueline

Stayed 5 nights in Mar 2024
Response from Nick on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Artemio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel will stay again
Stayed 7 nights in Mar 2024
Response from Nick on Apr 3, 2024
Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

10/10 Excellent

SURYA PRAKASH

Stayed 4 nights in Mar 2024
Response from Nick on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Gordon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was clean but outdated. Need a major renovation starting with new mattress and ripping up mouldy rugs in hallways. Hot tub down 7 of 10 days. Pool needed cleaning
Stayed 10 nights in Mar 2024
Response from Nick on Apr 3, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Laura

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is very dated. The lobby near parking lot smelt very musty. The bed was horrible. When one person moved the other person felt it. Pillows very flat. Needed two pillows to make one. The air conditioning was working, but it was still very stuffy. The forth night there we came back to the room to smell cigarette smoke. We discovered it was coming in through the washroom vent. Staff taped up the vent which resolved the issue. Unsure if they addressed who was smoking. There was one microwave for the entire hotel to use. The swimming pool towels were very small & thin.
Stayed 10 nights in Mar 2024
Response from Nick on Apr 3, 2024
Thank you for your feedback. We will be addressing your concerns.