2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hilton Vacation Club Aqua Sol Orlando West

3.5 out of 5
Hilton Vacation Club Aqua Sol Orlando West
17777 Bali Blvd, Winter Garden, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2085 out of 3532 reviews" "
Rating 8 - Good. 783 out of 3532 reviews" "
Rating 6 - Okay. 300 out of 3532 reviews" "
Rating 4 - Poor. 180 out of 3532 reviews" "
Rating 2 - Terrible. 184 out of 3532 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, amenities
Everyone was so helpful and nice. Love the security. And the safety of the property
Stayed 3 nights in May 2024

10/10 Excellent

Jennely

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked on to see how things are going. And also asked if we needed anything via phone calls and text. It was an amazing visit we will be back.
Stayed 6 nights in May 2024
Response from Yasmine W-Span on May 12, 2024
Greetings,Thank you for choosing Aqua Sol and we hope to see you and your family in the future.Best regards,

10/10 Excellent

Laura

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property , we love it .
Stayed 3 nights in May 2024
Response from Yasmine W-Span on May 10, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark was great and live the text updated throughout the day.
Stayed 4 nights in Apr 2024
Response from Yasmine W-Span on May 10, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

KONSTANDINOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the different pools and activities available.
Stayed 4 nights in May 2024
Response from Yasmine Warszavsky-Span on May 9, 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

8/10 Good

alison

Traveled with family
I’ll be honest I was very skeptical to stay here, but the entire experience exceeded my expectations. The staff was amazing. The room was great. The amenities were perfect for the kids. Highly recommend!
Stayed 5 nights in May 2024
Response from Yasmine W-Span on May 8, 2024
Greetings,Thank you for choosing Aqua Sol Resort. Regards.

10/10 Excellent

Hector

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious easy with connecting rooms.
Stayed 2 nights in May 2024
Response from Yasmine W.S. on May 7, 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

10/10 Excellent

Rosemarie

Traveled with family and small children
Liked: Cleanliness, staff & service
We loved our room with the kitchenette and the water park was amazing.
Stayed 7 nights in Apr 2024
Response from Yasmine W-S on May 7, 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

10/10 Excellent

Meilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2024
Response from Yasmine W.S. on May 7, 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed at. Rude staff, musty smell in rooms. The list goes on.
Stayed 7 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Makia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 EXCELLENT PROPERTY!!! Family & Kid Friendly!! Will most definitely be back!
Stayed 3 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Nankishore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Mar 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Charlotte

Stayed 6 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
I stayed 4 nights and every night I had to get a new set of keys! As a single mom traveling with 3 kids, getting back late after Disney/SeaWorld and a beach day to our condo keys not working was very frustrating!! The first night they sent security, which took over 20 minutes. My kids and I were waiting in the dark and needing to use the bathroom. I went to the front desk the following morning and was told it wouldn't be an issue again. They lied to me and had no care in the world. They texted me everyday, bugged me about a timeshare and yet failed to mention I would again need a new set of keys. I would of been more than happy to stop by the front desk in the morning and pick up keys as we had to drive by it to get to our condo. I talked to several other guests, one family only had to get one new set of keys and another family waited 2 days for their toilet to be fixed or moved to another room. The location is under construction. Terrible customer service! They do not care.
Stayed 4 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is great for kids and adults. Beautiful walking around property anytime day or night. Feels very safe n very clean. We will return for sure. Love this resort
Stayed 7 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Staff & service, amenities
We’ve been there before when it was called Liki Tiki, did not have any issues however, this time with the name change it was horrible from start to end. Upon arrival we showed up there early due to our flight. They stated a room was not available and would let us know so we waited in their lobby. After about 4 hours of waiting we were told they were going to give us another room which we were grateful. The room they gave us was an empty building so why we waited so long was mind boggling but then we walk into our room and it was outdated and our vein was of the power lines “beautiful “. On the second day we were notified of the key cards needing to be changed so we went to the lobby get new key cards and head to our room where the key cards don’t work. Called the office they stated would send security which we waited for about an hour, finally security comes opens the door and stated they would have it fixed. So not to waist the whole day we leave to go get some essentials and upon arrival back to our room to our surprise the key cards are still not working. Head back to the lobby area where we find the very helpful security guard was told “ did the office call you” no they did not. They were supposed to call us to let us know that we had to change rooms at 7 pm mind you. We wasted a whole day doing nothing but stressing and then had to move all of our unpacked items. We call the office to complain about this however, no resolution was given to us. Just a horrible experience.
Stayed 5 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Gina R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Punkin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Lake
Stayed 3 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

6/10 Okay

Judith, Lyndhurst

Traveled with family and small children
The rooms were large and came equipped with everything needed for cooking. There’s a door separating two rooms and you can hear everything. The first night was spent listening to a baby crying until 3 am and then loud nursery music playing until nearly lunch time. The next day sounded like a a disabled person moved into that room. We spent 3 nights and no one came by to clean, offer towels, collect trash, etc.
Stayed 3 nights in Feb 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Luvetro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The sliding doors wouldn't lock. Yes they installed a temporary hooking lock that attached to the frame and the door however I stayed there by myself with with a 4 year old and didn't feel truly safe. We only stayed for a night so it wasn't a big deal to me however if would have stayed longer I would have requested a different room so to this. I understand that they are still renovating however you should always make sure that all doors lock properly without having to MacGyver it. Otherwise it was great, I will be returning for another one night escape with my child :)
Stayed 1 night in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
I've been visiting this property for more than 4 years and have always been happy...this visit with the waterpark area was a little disappointing....having to sign out pool towels was ridiculous. We had 6 in our group and we were only allowed 4 towels....Really? Miss the Liki Tiki!!
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on May 1, 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

10/10 Excellent

Judith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on May 1, 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

yamilka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a nice experience.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on May 1, 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool areas and different activities that were offered such as tennis, basketball and bicycling.
Stayed 3 nights in Apr 2024

2/10 Terrible

Ruth

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed in what this property has become! 1 restaurant which is an ourside bar. Food sucks! Co struction all around the property and the rude security suck! The room was dirty and very broken down. Our sliding door barely allowed us to open it to get out onto the patio. Tried the paddle boat o. The property and that water is so disdusting wuth garbage all in and around the water. The fountains shooting up dirty water back at you. Never again!
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on Apr 29, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time for the weekend we visited, it was my nephew 3rd birthday and we enjoyed every moment. The room was clean and new, the pool area and all amenities were great for the kids, we had a really good time. Totally recommend it
Stayed 2 nights in Apr 2024
Response from Yasmine W.S. on Apr 29, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

6/10 Okay

Karima

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Yasmine W-Span on May 1, 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & clean
Stayed 7 nights in Apr 2024
Response from Yasmine W-S on Apr 29, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Justin, Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid and adult friendly with resort amenities. Resort staff very friendly.
Stayed 7 nights in Apr 2024
Response from Mrs. Rodriguez on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rebecca

Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on Apr 29, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Holly

Stayed 7 nights in Apr 2024
Response from Mrs. Rodriguez on Apr 27, 2024
Hello Holy, we appreciate your feedback. We are happy that you enjoyed your stay with us. We are looking forward to welcoming you home in a near future.

10/10 Excellent

Mariya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 🙂
Stayed 4 nights in Apr 2024
Response from Mrs. Rodriguez on Apr 26, 2024
Hello Mariya, thank you for vacationing with us it was a pleasure to have you. We are happy to know that you enjoyed your stay. Hope to serve you again. Regards Aqua Sol Hilton Vacation Club.

10/10 Excellent

Kfir

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the whole family very nice service, great pools and water park. We loved it and will definitely come back
Stayed 2 nights in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

8/10 Good

Shawnice

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property, great for a family with kids.
Stayed 3 nights in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent. We traveled with our Kids & Grandkids. The rooms were completely renovated and modern. The pool area and property was ideal for our grandkids (4 & 1). Will return.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on May 1, 2024
Greetings,Thank you for choosing Aqua Sol. Please contact Expedia for further assistance.Best regards.

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
We loved out stay
Stayed 1 night in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Krisztina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with kids!
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on Apr 22, 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

10/10 Excellent

VERLENCIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Feels like you’re at home.
Stayed 2 nights in Apr 2024
Response from Yasmine Warszavsky-Span on Apr 22, 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

8/10 Good

Allan

Liked: Cleanliness, staff & service
My family stay for 4 nights,
Stayed 4 nights in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024
Response from Yasmine W-S on Apr 25, 2024
Greetings,Thank you for choosing Aqua Sol Orlando West for your vacation destination. Best regards.

6/10 Okay

Siris

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I stayed at 3 bedroom villas very big space 2 side by side rooms. Inside housekeeping didn’t clean up well and the bed was broken and headboards scraped up stains looks very old interior. The water park is very clean and nice and great for kids under 12 onsite good amenities very clean around property no issues at all will book again but request better rooms with more comfortable and suitable furniture house keeping lacks a lot with cleanliness you will need to do your own cleaning with no house keeping or room service so you have to keep going to front desk for needs.
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on Apr 22, 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. You feedback has been noted and shared with Management. Best regards and we hope to see you soon!

10/10 Excellent

Senen

Stayed 1 night in Apr 2024
Response from Mrs. Rodriguez on May 12, 2024
Hello Senen, thank you for your feedback, hope to serve you again soon.

8/10 Good

Dariel Meléndez

Stayed 2 nights in Apr 2024
Response from Yasmine W-Span on May 11, 2024
Greetings,Thank you for choosing Aqua Sol Resort as your vacation destination of choice. Best regards.

10/10 Excellent

Sarah Jane, Barrie

Traveled with family and small children
Liked: Cleanliness, amenities
The resort is quite, the amenities are excellent it's close to Disney World most especially the staffs are amazing and very friendly.
Stayed 5 nights in Apr 2024
Response from Yasmine W-Span on Apr 20, 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

2/10 Terrible

Shyma

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Service members did not help or cared to help with a toddler at 2am cancelled our reservation on the day of arrival.
Stayed 2 nights in Apr 2024
Response from Mrs. Rodriguez on Apr 21, 2024
Hello Shyma, thank you for choosing Aqua Sol and for completing our survey. We appreciate the feedback and especially to know what we can do to improve your next visit. My apologies for any inconvenience encountered. Let us know when you are returning and what we can do to ensure you have a great stay. Regards

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Extra charge and check in was kind of long due to amount of people using this property.
Stayed 1 night in Apr 2024
Response from Yasmine Warszavsky-Span on Apr 22, 2024
Greetings,Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. Best regards and we hope to see you soon!

6/10 Okay

Carolyn

Stayed 3 nights in Apr 2024
Response from Yasmine W-Span on May 10, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.