2/10 Terrible
Sahar
Traveled with group
May 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a reservation for 5 nights we encountered multiple occurences of roaches and we finally asked for a room swap when we were woken up by 10 roaches in the bathroom and the living room at 4 am and when asked for another room not only did they give us the furthest away room they were not accommodating and did not help us bring our luggage when asked. When we asked to speak to a manager they said they wrote notes and they will call us later with an update but never reached out. We called them and not only did they not take any notes they said they would give us 3 nights for free but when checking out they changed their minds and only offered us to waieve "resort fees' despite needing to move suitcases at 4 am with no help what so ever. Very unprofessional staff, no courtesy or accommodating staff, was spoken to very rudely and brushed off by every employee. Also, we chose this hotel for the hot tub and not only was it filthy but we called 3 times to have it fixed because it was not working and no one came to fix it, we waited well over 2 hours. Would not recommend!
Sahar
Stayed 5 nights in May 2024